35 empleos en dsm-firmenich

**1.** **Objeto**
Garantizar la continuidad del conjunto del proceso productivo mediante la supervisión de las operaciones de los distintos puestos de trabajo, control y mantenimiento de las utilities, recuperación de disolventes y distribución de las tareas necesarias entre los operadores.
Tareas de orden y limpieza de su puesto de trabajo.
Trabajos de mantenimiento descritos en las SOP's propias del puesto de trabajo y en las plantillas de mantenimiento autónomo y de apoyo al personal de Mantenimiento.
Participar en actividades de mejora continua como seguimiento de indicadores, propuestas y eventos de mejora.
Participar activamente en el cumplimiento de los requisitos de seguridad y medio ambiente y eventos relacionados como reuniones de seguridad/medio ambiente y notificaciones de condiciones inseguras.
**2.** **Contexto**
Reporta jerárquicamente al responsable de producción.
Del jefe de turno dependen jerárquicamente los operarios de producción, junto con el envasador
Es responsable de llevar a cabo las operaciones asignadas descritas y de anotar los datos requeridos en las hojas de operaciones e instrucciones de trabajo y de acuerdo con las instrucciones directas dadas por el técnico de proceso y los responsables de operaciones y velar por que se den los controles oportunos en cada etapa de proceso (control de calidad).
Es responsable de operar con los equipos e instalaciones de planta y de laboratorio de acuerdo con las instrucciones de trabajo y requisitos de SHE y Security:
+ 12 Reglas que salvan vidas
+ Clasificación áreas ATEX planta
+ Limpieza y orden en base al nivel requerido en puesto de trabajo por el Responsable de planta. Cumplir y hacer cumplir uso EPI´s, Reporting de Near miseses, etc,.
Es responsable de asignar tareas a los operadores cuando las necesidades del trabajo así lo exijan.
Es responsable de la supervisión directa de todo el proceso productivo, así como almacén y la zona de residuos, teniendo que gestionar la salida oportuna de los mismos. Además de tener el área limpia y ordenada.
**3.** **Responsabilidades**
1. Control y operaciones de Utilities.
2. Operaciones de Recepción y Recuperación de disolventes, carga/descarga de camiones cisterna de disolvente/residuo, así como la correcta cumplimentación de los documentos relacionados.
3. Operación en planta/DCS: abrir y cerrar válvulas manuales y automáticas, actuar sobre lazos de control. Arranque/parada/checking de los siguientes equipos in situ: Columna de destilación, caldera, equipos de frío, red contra incendios, torre de refrigeración.
4. Agua bruta, descalcificada y desmineralizada.
5. Supervisión del resto de los equipos de la planta.
6. Limpieza y supervisión de equipos e instalaciones.
7. Recepción, Control y supervisión de materias primas.
8. Manejo de la furgoneta.
9. Adquisición/introducción de datos en el sistema informático.
10. Supervisión del control analítico del proceso.
11. Supervisión del proceso productivo.
12. Tareas que consisten en el ejercicio de mando directo frente al conjunto de operarios de turno de la planta.
13. Control de envíos de efluentes.
14. Supervisión instalación filtros AIB rico.
15. En los permisos de trabajo, actuará como propietario de la instalación, autorizando en el caso que se den las circunstancias adecuadas para ello. Deberá entender el JSA, modificándolo en el caso que sea necesario y las condiciones del desarrollo del trabajo así lo indiquen, siempre teniendo en cuenta el consenso con el editor/editores del JSA.
Siempre que el JT sea el autorizador del permiso de trabajo deberá de velar por el cumplimiento de los anexos y checklist en base a los requerimientos.
Deberá asegurar que se cumplen los requisitos del JSA (evaluación de Riesgos) correspondiente, además de los anexos necesarios y su cumplimentación
**4.** **Complejidad**
Grado de iniciativa y autonomía alto
Profundo conocimiento del proceso productivo
Capacidad de liderazgo y control de personal-alto
**5.** **Knowledge and educational level**
Ingeniero/Grado Técnico
Carnet de conducir.
Carnet de Manipulador de instrumentos a presión
Formación en Seguridad e Higiene. Master en Prevención de Riesgos Laborales
Formación como Manipulador de Alimentos
Inglés (B1).
Certificación YB en Lean Six Sigma con conocimientos básicos en metodologías de mejora continua.
**6.** **SHE requirements**
Máster en Prevención de Riesgos Laborales (Ley de PRL)
Formación en Primeros Auxilios
Formación Teórica y Práctica en el Plan de Emergencia: Jefe de Intervención
Formación Funcionamiento Sistema de Protección contra Incendios
Formación en Lucha contra Incendios: Manejo de Extintores, BIE´s, Hidrantes, ERA´S
Formación en manejo de Equipos de Protección Individual propios de su Puesto de Trabajo
Riesgos de Manejo de Instalaciones con Riesgo de legionela
Riesgos y Medidas Preventivas en Carretillas Elevadoras
Operadores de Calderas
Manejo y Almacenamiento de Productos químicos, Higiene Reglamento CLP. Etiquetado, MSDS y manejo de Residuos
Fichas de Seguridad de Productos que se manejan
Carga/Descarga de materias puras, productos acabados materias auxiliares
Política en Materia de SHE en DSM-FIRMENICH
LSR Normas que salvan vidas
Riesgos del Puesto de Trabajo
Formación en Clasificación de Zonas
Procedimiento de permisos de trabajo
Procedimiento de bloqueos
Procedimiento JSA
Dar apoyo al departamento de medio ambiente.
Tener en cuenta las mejoras ambientales en el desarrollo de nuevos productos y nuevos procesos.
Cumplir con los requisitos del sistema.
Abrir las oportunas desviaciones en caso de aparición.
Asegurar que se segregan y almacenan de forma adecuada los residuos generados en el departamento.
Comunicar al Responsable de Medio Ambiente las necesidades acontecidas para asegurar un sistema de gestión ambiental eficaz.
Comunicar al personal de su departamento/área la necesidad de dar cumplimiento a los requisitos ambientales de la organización, y a las líneas estratégicas de la política.
Realizar la toma de muestras de forma homogénea, comunicando a Departamento de Medio Ambiente o Mantenimiento las posibles anomalías existentes.
Segregar y almacenar los residuos generados.
Intentar reducir al máximo los posibles impactos generados en sus actividades.
Trasladar la información sobre el desarrollo y la eficacia del sistema a la Dirección.
Se conocerá y cumplirá con lo establecido en los SHE Security Requirements y sus anexos teniendo especial atención a los Key Security Behaviours, clear desk and screen y Key Management.
Colaborará en la mejora del sistema y participará activamente cuando haya una desviación que se comunicará via Near Miss.
**7.** **QA&FS requirements**
Gestión Hoja de Operaciones
Gestión especificaciones de productos intermedios y finales
Formación manipuladores alimentos
Norma de aplicación del APPCC
Normas gestión documentación Sistema Calidad
Trazabilidad/Recall
Manual Halal
PRPs: Plan de infraestructuras y disposición de áreas de trabajo
Control Utilities, aire, agua y energía
Eliminación de residuos
Gestión de compras y materiales
Medidas prevención contaminación cruzada
Control de plagas
Rework
Gestión de almacén
Normas de higiene en vestuarios
Acceso a EDM
Certificaciones Kosher
Certificaciones ISO 9001 y FSSC22000
Prevención de cuerpos extraños
Curso FSMA
Los 10 Esenciales de la Calidad
Etiquetado de Producto Final
Buenas Prácticas de documentación
Identificación de Puntos de muestreo con incidencia en Calidad

**1.** **Purpose of the position**
Proceso desde cristal de Beta-caroteno y/u otros carotenoides hasta formulación líquida CWD y/o Suspensión en aceite.
Tareas de orden y limpieza de su puesto de trabajo.
Trabajos de mantenimiento descritos en las SOP's propias del puesto de trabajo y en las plantillas de mantenimiento autónomo y de apoyo al personal de Mantenimiento.
Participar en actividades de mejora continua como seguimiento de indicadores, propuestas y eventos de mejora.
Participar activamente en el cumplimiento de los requisitos de seguridad y medio ambiente y eventos relacionados como reuniones de seguridad/medio ambiente y notificaciones de condiciones inseguras.
**2.** **Position context**
Es responsable de llevar a cabo las operaciones descritas y de anotar los datos requeridos en las hojas de operaciones e instrucciones de trabajo y de acuerdo con las instrucciones directas dadas por el jefe de turno y los responsables de operaciones y control de calidad.
Es responsable de operar con los equipos e instalaciones de planta y de laboratorio de acuerdo con las instrucciones de trabajo y mantenerlos en las condiciones de limpieza adecuadas.
**3.** **Position content**
1.
1.
1.
1. Operación en planta/DCS: abrir y cerrar válvulas manuales y automáticas, actuar sobre lazos de control.
2. Arranque/Parada/checking funcionamiento de los siguientes equipos in situ:
1. Tanques de las líneas de producción de aceite y polvo
2. Equipos auxiliares de las líneas de producción de aceite y polvo
1.
1.
1.
1. Carga de cristal.
2. Carga de almidón.
3. Limpieza de equipos e instalaciones.
4. Traslado de los residuos generados en su puesto al punto de recogida.
5. Adquisición/introducción de datos en el sistema informático.
6. Control analítico de proceso.
**4.** **Complexity of the position**
Grado de iniciativa y autonomía media
Dificultad en el trabajo baja
No tiene mando
**5.** **Knowledge and educational level**
Analista de laboratorio.
Operador de Planta Química.
Formación en Seguridad e Higiene.
Formación como Manipulador de Alimentos.
**6.** **SHE Requirements**
Formación Teórica y Práctica en el Plan de Emergencia
Formación en Lucha contra Incendios: Manejo de Extintores, BIE´s, Hidrantes, ERA´S
Formación en manejo de Equipos de Protección Individual propios de su Puesto de Trabajo
Riesgos y Medidas Preventivas en Carretillas Elevadoras
Manipulación de Cargas
Manejo y Almacenamiento de Productos químicos, Higiene Reglamento CLP. Etiquetado, MSDS y manejo de Residuos
Fichas de Seguridad de Productos que se manejan
Política en Materia de SHE en DSM-FIRMENICH
LSR Normas que salvan vidas
Riesgos del Puesto de Trabajo
Formación en Clasificación de Zonas
Procedimiento de permisos de trabajo
Procedimiento de bloqueos
Segregar y almacenar los residuos generados.
Intentar reducir al máximo los posibles impactos generados en sus actividades.
Comunicar la Responsable de Departamento los posibles incidentes/accidentes ambientales. También posibles situaciones críticas que pueden provocar deficiencias ambientales en el futuro.
**7.** **QA&FS requirments**
Gestión Hoja de Operaciones
Gestión especificaciones de productos intermedios y finales
Formación manipuladores alimentos
Norma de aplicación del APPCC
Normas gestión documentación Sistema Calidad
Trazabilidad/Recall
Manual Halal
PRPs: Plan de infraestructuras y disposición de áreas de trabajo
Control Utilities, aire, agua y energía
Eliminación de residuos
Gestión de compras y materiales
Medidas prevención contaminación cruzada
Control de plagas
Rework
Gestión de almacén
Normas de higiene en vestuarios
Acceso a EDM
Certificaciones Kosher
Certificaciones ISO 9001 y FSSC22000
Prevención de cuerpos extraños
Curso FSMA
Los 10 Esenciales de la Calidad
Etiquetado de Producto Final
Buenas Prácticas de documentación
Identificación de Puntos de muestreo con incidencia en Calidad

**Senior/ Coordinator, Customer Quality Excellence**
**Location: Barcelona, Spain or Delft, Netherlands**
As our successful Senior/ Coordinator Customer Quality Excellence you will be a key quality partner for our customers and the internal organization, ensuring timely and accurate support for customer quality-related inquiries and quality deviations. By fostering strong collaboration, driving process improvements, and promoting operational excellence, you will contribute to an enhanced customer experience that delivers optimal service value across all our customer segments.
**Your key responsibilities:**
+ Act as the quality key-contact for our customers and internal business partners and be the customers quality voice in the organization
+ Build customer QA relations by creating various service levels by supporting Global and regional Key Account program programs
+ Support and ensure good complaint handling processes to fulfill customer expectations
+ Ensure a timely and correct response to customer requests (e.g. Issues, questions, need for Quality statements, Questionnaires etc.)
+ Seek opportunities to improve our customer services processes, e.g. for questions, issues and questionnaires.
+ Provide operational support within projects, our internal sales functions in QA related topics and support our sales and marketing to implement new products and services.
**We offer:**
+ A great company and team where your voice matters, where it is essential to serve our customers well.
+ A science led company, cutting edge research and creativity everywhere - from biotech breakthroughs to sustainability gamechangers, you'll work on what's next
+ Growth that keeps up with you - you join an industry leader that will develop your expertise and leadership
+ A culture that lifts you up - with collaborative teams, shared wins, and people who cheer each other on.
+ A chance to impact millions of consumers every day - sustainability embedded in all we do
**You bring:**
+ MSc - BSc level or equivalent (chemistry, food technology, microbiology or similar).
+ Several years (operational) Quality Assurance experience in the Food industry (manufacturing or business) with proven customer interaction
+ High customer focus and strong stakeholder service orientation and mindset.
+ A strong sense of accountability - you take initiative, speak up, and see things through. You are responsible and focus on what matters
+ You have a collaborative spirit - you're at your best when working across teams, functions and countries.
+ Good level of written and oral communication skills in English (and preferably Spanish)
**About dsm-firmenich**
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when **we go beyond, together.**
**Inclusion, belonging and equal opportunity statement**
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
**Agency statement:**
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role

**Supply Chain Expert**
**Location: Barcelona, Spain**
Ready to make a real impact globally? Join a role at the heart of managing raw material risks, connecting the right people and making decisions that keep customer supply running and strengthening our supply chain.
A great opportunity for a Supply Chain Expert to gain visibility, influence key decisions and grow quickly in a fast-paced, purpose-driven environment.
**Your Key Responsibilities:**
+ Anticipate and monitor raw material supply risks
+ Quantify the potential impact of raw material shortages on customers
+ Lead crisis task forces and mitigation plans
+ Drive allocation and business continuity decisions
+ Help with the execution and follow-up of the inventory allocations
+ Assess supply impact and prioritize demand
+ Coordinate cross-functional stakeholders globally
+ Define and execute mitigation strategies
+ Improve processes and crisis visibility
**We offer:**
+ A purpose-driven company with sustainability at its core
+ A flexible environment fostering ownership and accountability
+ A collaborative and inclusive culture with strong team spirit
+ A challenging and rewarding environment with visible impact
+ Broad exposure across functions and organizational levels
+ The opportunity to build a high-performing team and shape new processes
**You bring:**
+ At least 3 years' experience in Supply Chain Planning, ideally with exposure to raw material risk or crisis management
+ Solid understanding of end-to-end supply chain processes (planning, procurement, inventory and allocation)
+ Strong analytical and problem-solving skills, with a data-driven decision-making mindset
+ Excellent communication skills, with the ability to align global and regional stakeholders
+ Proven capability to lead cross-functional initiatives and influence stakeholders without direct authority
+ Experience working in fast-paced, high-pressure environments with the ability to prioritize effectively
+ Ability to anticipate risks and translate complex supply situations into clear business impact
+ Proactive mindset, with a strong sense of ownership and accountability
+ Continuous improvement mindset, with the ability to challenge and enhance existing processes
**About dsm-firmenich**
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we **go beyond, together.**
**Inclusion, belonging and equal opportunity statement**
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
**Agency statement:**
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

**Job title** : **Customer Experience Representative**
**Location** : Barcelona, Spain
**Introduction**
We are looking for a customer-focused and proactive professional who is passionate about delivering exceptional service and building strong relationships. In this role, you will represent dsm-firmenich to some of our key clients, playing a critical role in shaping the customer experience and contributing to the success of strategic partnerships that have a significant impact on our business.
As a Customer Experience Representative, you will be the primary point of contact for supply chain support within our EUR Taste division, ensuring seamless service delivery and consistently meeting customer expectations. You will collaborate closely with Account Managers, Planning, Logistics, and other cross-functional teams, giving you broad exposure across the organization and the opportunity to influence outcomes that matter to both our customers and our business.
**Your key responsibilities**
+ Oversee customer orders, including order entry, order status updates, document creation, order release, shipment tracking, and document management.
+ Regularly update customers and internal stakeholders on order status and any issues that may arise.
+ Handle customer inquiries, returns, and claims, ensuring prompt and effective resolution.
+ Identify potential obstacles in the fulfilment process and collaborate with stakeholders to implement corrective actions. Use root-cause analysis to identify key drivers of order failures and support continuous improvement initiatives.
+ Understand customer expectations and translate the voice of the customer into actionable insights for internal stakeholders.
+ Prepare and maintain reports that track and analyse key performance indicators. Support the preparation and review of scorecards and participate in customer meetings.
+ Develop and present improvement recommendations to the Customer Experience Manager. Monitor systems and processes to identify opportunities for continuous improvement.
**We offer**
+ Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen.
+ A chance to impact millions of consumers every day - sustainability embedded in all we do.
+ A science led company, cutting edge research and creativity everywhere - from biotech breakthroughs to sustainability game-changers, you'll work on what's next.
+ Growth that keeps up with you - you join an industry leader that will develop your expertise and leadership.
+ A culture that lifts you up - with collaborative teams, shared wins, and people who cheer each other on.
+ A community where your voice matters - it is essential to serve our customers well.
**You bring**
+ Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
+ 2-3 years of experience in Customer Service, Order Management, Supply Chain, or a related customer-facing operational role.
+ Experience working with SAP SD and Microsoft Office applications (particularly Excel and PowerPoint) is required. Knowledge of CRM systems, export documentation, and Incoterms is highly valued.
+ Strong communication and problem-solving skills, with the ability to build effective relationships and collaborate across functions and geographies within a global organization.
+ Ability to analyse customer data and KPIs, identify opportunities for process improvement, and take initiative to drive positive change.
+ Proactive, positive, responsible, and eager to learn, with a high degree of ownership and adaptability in a fast-paced environment.
+ Fluent in English and Spanish; Italian is considered a strong advantage.
**About dsm-firmenich**
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we **go beyond, together.**
**Application process**
Interested in this position? Please apply on-line by uploading your resume in **English** via our career portal. Due to data privacy reasons, we do not handle any applications sent by email. Please be so kind to use the link provided screenings are part of our recruitment process. You will be informed during the process what is expected of you.
**Inclusion, belonging and equal opportunity statement**
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
**Agency statement**
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

**Location** : Barcelona, Spain
Join us as our next Sr Specialist, Customer Expereience, Perfumery, and play a key role in delivering an outstanding customer experience by connecting customers, sales, logistics, and planning in a fast-paced global environment. Bring your French, SAP, and problem-solving skills to a company where you'll drive operational excellence, build lasting customer relationships, and grow your career while helping bring progress to life.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
**Your key responsibilities**
- Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc.)
- Handle customer inquiries, process returns, and resolve customer issues promptly
- Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
- Work proactively and identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action. Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Monitor performance on agreed KPIs; ensure targets are met, develop improvement plans when necessary and support the preparation and review of internal and external scorecards.
- Build an excellent customer relationship
- Manage daily escalations and issues
- Analyze and define action plans to improve customer service for defined accounts
**We bring**
- Work in a dynamic and highly rewarding multicultural environment
- Attractive compensation package
- Possibility to grow within the company
- Flexible work-time arrangements
**You bring**
- This role requires +2 years´ experience in supply chain, logistics or a related function and at least 1 year of customer service experience.
- Bachelor's degree in supply chain management, logistics, business administration or a related field.
- SAP SD, Office (Excel and Power Point) previous experience is required. Knowledge of other CRM systems will be highly valuated.
- Great communication verbal and written, emotional intelligence, active listening, excellent capabilities to resolve issues and advanced customer focus
- Pro-active, positive attitude, team spirit, collaborative, responsible and well-organized.
- Fluency in English and French is a mandatory
**About dsm-firmenich**
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.
**Inclusion, belonging and equal opportunity statement**
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
**Agency statement**
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

**Location** : Barcelona, Spain
We have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Lead Specialist based in Barcelona, Spain.
As a Customer Experience Lead Specialist, you will take full ownership of customer care activities for our strategic Accounts, acting as the single point of contact for all service and supply chain inquiries. You'll be responsible for managing Order-to-Cash processes, maintaining high service levels, and aligning inventory with company targets. By building strong relationships with our commercial partners and stakeholders, you will play a key role in delivering an exceptional customer experience.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
**Your key responsibilities**
- Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc.)
- Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met
- Build an intimate relationship with DSM-Firmenich customers and internal stakeholders
- Manage daily escalations and issues
- Monitor relevant indicators that measure the level of service and propose related action plans for service improvements.
- Proactively seek innovative ways to enhance customer's satisfaction and improve dsm-firmenich operating efficiencies.
**We bring**
- Work in a dynamic and highly rewarding multicultural environment
- Attractive compensation package
- Possibility to grow within the company
- Flexible work-time arrangements
**You bring**
- 3-5 years related experience with Planning and/or Customer Care.
- Fluent in English and French/Italian (Optional).
- Excellent planning, organizational and communication skills.
- Strong negotiation and problem solving skills.
- Detailed oriented and able to work both independently and within a team environment.
- Excellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus.
- Familiar with working in an industrial (ideally in Flavors & Fragrances) environment.
- Team player and network builder
**About dsm-firmenich**
At dsm-firmenich, we don't just meet expectations - we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions - every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.
**Inclusion, belonging and equal opportunity statement**
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you.
And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.
**Agency statement**
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

**Apprentice Group Sustainability Nature**
**Location: Barcelona, Spain**
Are you passionate to learn how companies can embed nature into their business and looking to gain practical experience in a company that pursues business progress and societal and environmental impact? Then dsm-firmenich is looking for you to join our Group Sustainability Climate & Nature team and support various projects that will contribute to further embedding our approach to nature into our business.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
**Your key responsibilities**
+ Supporting various projects that will contribute to embedding our approach to nature into our business, specifically further embedding nature within our naturals sourcing program, the development of a nature transition action plan and a program supporting our commitment to start collective action projects in landscapes where we manufacture and / or source
+ Managing inventory of our existing restoration projects at our manufacturing sites worldwide;
+ Supporting preparation of relevant input for all mandatory and voluntary reporting within nature related topics, such as our IAR, CSRD, CDP, Ecovadis, etc.
+ Stakeholder engagement (where relevant and where we work in collaboration) with other (multi-national) companies, governments, embassies, universities, NGO´s, knowledge institutes, and other relevant stakeholders;
**We bring**
+ The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose, allowing you to express your passion for Nature.
+ A rich history and a promising future of bold scientific innovation and passionate creation with our customers, all in a sustainable way.
+ A space to grow by encouraging and supporting curiosity and an open mindset.
+ A flexible work environment that empowers people to take accountability for their work and own the outcome.
+ Barrier-free communities within our organization where every employee is equally valued and respected - regardless of their background, beliefs, or identity.
+ An eagerness to be one team and learn from each other to bring progress to life and create a better future, sustainably.
**You bring**
+ Graduate in Environmental Sciences, or similar;
+ Ability to synthesize complex insights into structured, well prepared deliverables, such as PowerPoint and/or Word.
+ Strong analytical skills and ability to derive insights from data - advanced skills in working with Excel
+ Ability to work effectively with a high degree of independence, in a virtual team setting and stakeholders based in multiple locations.
+ Self-starter mentality with a curiosity to dig deeper and explore new concepts and ideas.
+ Fluency in English with strong oral and written communication skills.
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.
As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.
Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than 12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency's fees, percentages or similar.

**APPRENTICE GES Q2C SAMPLING FINANCE TREASURY**
**Barcelona, Spain**
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value.
**Key responsibilities**
+ Act as the person to go-to for an excellent service to our internal customers
+ Check and follow-up data appropriately ensuring accuracy, consistency and reliability in all systems used.
+ Provide timely response to stakeholders and establish appropriate working relationships with them.
+ Ensure that developed processes are followed successfully and enforce business and operational rules by providing adequate support. - Ensure all communications are managed via used tools or specific escalation channels.
+ Support Continuous Improvements Projects and Process Documentation updates.
+ Perform Root Cause Analysis on data quality issues and drive continuous improvement on processes and systems.
**We bring**
+ Our expertise goes beyond smell and taste: it is the sum of our peoples' passions and knowledge that allows us to create the best solutions for our customers' products.
+ The ability to be a part of a highly creative and imaginative team in an incredibly competitive and inspiring industry.
+ A fast-paced environment surrounded by some of the biggest talents and brands in the flavors, taste, beauty and fragrance industries.
+ Learning, training and development plans.
+ Hybrid working arrangements for an enjoyable work and life a balance.
+ 1 year Apprentice Contract.
**You bring**
+ Degree in business administration or similar background.
+ Excellent spoken and written English is a must, knowledge of any other language is a plus.
+ Good practical knowledge of Microsoft Office (Excel, Power point, Word).
+ Highly motivated to learn, talented and eager to grow professionally.
+ Ability to work in a fast-paced environment and under pressure while respecting tight deadlines.
+ High service-oriented mind set-up.
+ Experience with SAP is an advantage