3 empleos en MailerLite

MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers. Today, we are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and what we believe in. And we are ready for another talented person to join the party.

We are looking for a smart, empathetic Customer Support Specialist who genuinely enjoys solving problems - not just answering questions. We use AI to handle the majority of routine queries, which means the cases that reach you tend to be the more complex ones: technical issues that require investigation, customers who need real guidance, situations where a template won't cut it.

You'll be expected to think, dig in, and own the resolution. Beyond day-to-day support, we value people who notice patterns, flag what's not working, and communicate clearly — both with customers and with the team. If that sounds like the kind of work you find meaningful, we'd love to hear from you. Join us now!

• You'll find every day filled with intriguing challenges
  Different questions and unique use cases that make you think and improve your knowledge will keep you engaged on a daily basis.
  
  

• You'll grow, develop and evolve
  As part of a team that's always looking for new, innovative ways to offer value to customers, you'll constantly be experimenting, learning, and trying out new things.
  
  

• You'll take ownership
  We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.
  
  

• You’ll have experts on hand
  Whenever you’re stuck, your teammates with a wide range of expertise are ready to help you grow. And they’d love for you to share your knowledge too!
  
  

• You'll pick where you work, every day
  We embrace the remote culture. Every day you get to choose the environment that makes you most productive.
  
  

• You'll have stability
  We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.

• You will handle complex customer cases that require investigation, not just template responses

• You will identify churn signals and friction patterns in your daily queue, and surface them to the right people inside the company in a structured, actionable way

• You will drive issues to resolution end-to-end, working with Technical Support and Engineering when needed - always escalating with context and a clear hypothesis, not just passing the problem along

• You will contribute to Voice of Customer: tagging patterns, flagging product gaps, and turning daily observations into insights that reach Product and Leadership

• You will use Intercom as your primary support tool and Slack for internal communication, working closely with the MailerLite Support Team and other internal teams

• You will help improve self-serve resources: flagging knowledge base gaps, contributing to macros and documentation to reduce repeat contacts and scale quality

• You will ensure clean handovers between shifts - so nothing drops and context is preserved for the next team

• You will act as a consultant to customers - going beyond the immediate fix to help them get better results from MailerLite, whether that's improving their sending strategy, optimizing an automation setup, or making better use of available features

• You will work alongside our AI support bot - flagging gaps in its responses and contributing to ongoing improvements, so the human and AI layers of support work better together over time

• Yearly gross salary: 30,000 - 35,000 USD/year

• Remote-first culture: Our team works remotely from around  the world

• International health insurance: Provided with coverage in most countries worldwide, with a monthly payout available in select countries where coverage is limited

• Company-paid retreats: Once a year, we gather for a week in an exotic location to work, learn, and have fun together

• 31 days of vacation (including public holidays): We encourage you to unplug and recharge!

• 12 paid sick days: For your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children

• 4 creative days: One paid day off per quarter to do something creative and fun

• 12 parental days: Enjoy one paid day off each month to treasure time with your children

• Parental leave: 100% paid leave when welcoming a new child through birth (3 months maternity, 1 month paternity) or adoption

• Parenting budget of $1000: A $1000 special gift to celebrate the arrival of your little one, whether through childbirth or adoption

• Joy Budget: Annual allowance to spend on what brings you joy, starting at $1,000 per year and increasing over time

• MacBook and other tools: That  help you to do your job efficiently

MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers. Today, we are a team of more than 170 dreamers, adventurers, and world travelers passionate about what we do and what we believe in. And we are ready for another talented person to join the party.

We’re looking for a Performance Copywriter who thinks in terms of ROI and conversion rates, but can still communicate a strong brand personality. Your primary goal is to drive new sign-ups by crafting high-converting digital ads and landing pages, while maintaining our brand voice across all conversion channels including video, email, and website.

• You'll see your words drive real results
  Your copy won't sit in a backlog - it'll run against real audiences, generate real data, and directly move conversion metrics.

• You'll grow, develop and evolve
  As part of a team that's always looking for new, innovative ways to offer value to customers, you'll constantly be experimenting, learning, and trying out new things.

• You'll take ownership
  We expect you to take full responsibility and ownership of your tasks. Team leads avoid micromanaging and minimize interruptions so you can stay focused on your assignments.

• You’ll have experts on hand
  Whenever you’re stuck, your teammates with a wide range of expertise are ready to help you grow. And they’d love for you to share your knowledge too!

• You'll pick where you work, every day
  We embrace the remote culture. Every day you get to choose the environment makes you most productive.

• You'll have stability
  We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase.

• Conversions driven Search & Social Ad Copywriting: Write high-intent headlines and descriptions for Google Ads (RSA) that improve Quality Score and lower CPA. Craft compelling ad copy for Meta, LinkedIn, and other social platforms.

• High-Conversion Landing Pages: Design the narrative flow and write the copy for landing pages that maintain “message match” from the ad and convert traffic at each stage of the funnel.

• Conversion Rate Optimization (CRO): Constantly A/B test headlines, CTAs, and hooks. You’ll analyze performance data to iterate on winning copy and phase out underperforming assets.

• Multi-Channel Scripting: Write high-impact scripts for both short-form and longer-form video ads.

• Collaborative Strategy: Work closely with Ads managers and designers to ensure the creative vision aligns with the technical targeting and visual elements.