3 empleos en ServiceNow, Inc.
Advisory Solution Consultant
Madrid
ServiceNow, Inc.
Ayer
Trabajo visto
Descripción Del Trabajo
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales with a strong focus on the Telecommunications industry. You will help drive revenue by bringing deep industry expertise, guiding customers through complex transformation initiatives, and positioning ServiceNow solutions in alignment with telecom-specific operational and business needs. This is a hands-on technical consulting role for someone who can go wide and deep on solution delivery and solution positioning during sales cycles, while acting as a trusted advisor to customers, Sales, Product Management, and executive stakeholders. In line with the Advisory Solution
Consultant profile at ServiceNow, this role requires significant depth in a specific functional and industry area, the ability to mentor others, and the capability to help shape account strategy in the assigned vertical
**What you get to do in this role:**
+ Support product sales as a technical and domain expert within a client facing sales team, with particular emphasis on telecom operators and
+ service providers
+ Lead discovery workshops to understand customers' business challenges, operational models, and technology landscape, and deliver compelling product demonstrations aligned to telecom use cases
+ Engage with customers on industry-specific processes and systems, including service operations, network-related workflows, customer service models, order and case management, and operational efficiency initiatives across telco environments
+ Answer product feature and technical questions from customers, partners, and ServiceNow colleagues, connecting platform capabilities to telecom operating realities
+ Work closely with Sales to develop account strategies and advance opportunities in the telecommunications vertical, consistent with the expectations for advanced and senior Advisory Solution Consulting roles.
+ Provide feedback to Product Management on enhancements that can better address telecom customer needs and create differentiated value
+ Share best practices, reusable assets, and industry knowledge with other Solution Consultants, while mentoring team members in the telecom domain, which aligns with the internal expectations for Advisory-level Solution Consultants.
+ Stay current on market trends, competitive positioning, and the evolving
+ telecommunications landscape
+ Support marketing events, executive briefings, industry conferences, user groups, and trade shows focused on telecommunications and digital service provider
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or the telecommunications industry
+ 7+ years of pre-sales solution consulting or sales engineering experience - Strong experience in the telecommunications industry, with a solid understanding of telco operations, business processes, and supporting systems
+ Experience working with or selling into major telecommunications providers; prior experience with companies such as Telefónica, Vodafone, Orange, or similar operators is highly valued
+ Proficiency with the ServiceNow product or strong technical expertise with cloud software solutions
+ Experience working collaboratively with Product Management, Product Marketing, partners, and Professional Services
+ Territory management skills, including pipeline building and strong partnership with Sales to drive execution excellence
+ Ability to act as a trusted advisor in a complex customer environment and contribute deep expertise in a specific industry domain, consistent with the internal definition of Advisory and Sr. Advisory Solution Consulting roles
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Join us to put AI to work for people.
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales with a strong focus on the Telecommunications industry. You will help drive revenue by bringing deep industry expertise, guiding customers through complex transformation initiatives, and positioning ServiceNow solutions in alignment with telecom-specific operational and business needs. This is a hands-on technical consulting role for someone who can go wide and deep on solution delivery and solution positioning during sales cycles, while acting as a trusted advisor to customers, Sales, Product Management, and executive stakeholders. In line with the Advisory Solution
Consultant profile at ServiceNow, this role requires significant depth in a specific functional and industry area, the ability to mentor others, and the capability to help shape account strategy in the assigned vertical
**What you get to do in this role:**
+ Support product sales as a technical and domain expert within a client facing sales team, with particular emphasis on telecom operators and
+ service providers
+ Lead discovery workshops to understand customers' business challenges, operational models, and technology landscape, and deliver compelling product demonstrations aligned to telecom use cases
+ Engage with customers on industry-specific processes and systems, including service operations, network-related workflows, customer service models, order and case management, and operational efficiency initiatives across telco environments
+ Answer product feature and technical questions from customers, partners, and ServiceNow colleagues, connecting platform capabilities to telecom operating realities
+ Work closely with Sales to develop account strategies and advance opportunities in the telecommunications vertical, consistent with the expectations for advanced and senior Advisory Solution Consulting roles.
+ Provide feedback to Product Management on enhancements that can better address telecom customer needs and create differentiated value
+ Share best practices, reusable assets, and industry knowledge with other Solution Consultants, while mentoring team members in the telecom domain, which aligns with the internal expectations for Advisory-level Solution Consultants.
+ Stay current on market trends, competitive positioning, and the evolving
+ telecommunications landscape
+ Support marketing events, executive briefings, industry conferences, user groups, and trade shows focused on telecommunications and digital service provider
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or the telecommunications industry
+ 7+ years of pre-sales solution consulting or sales engineering experience - Strong experience in the telecommunications industry, with a solid understanding of telco operations, business processes, and supporting systems
+ Experience working with or selling into major telecommunications providers; prior experience with companies such as Telefónica, Vodafone, Orange, or similar operators is highly valued
+ Proficiency with the ServiceNow product or strong technical expertise with cloud software solutions
+ Experience working collaboratively with Product Management, Product Marketing, partners, and Professional Services
+ Territory management skills, including pipeline building and strong partnership with Sales to drive execution excellence
+ Ability to act as a trusted advisor in a complex customer environment and contribute deep expertise in a specific industry domain, consistent with the internal definition of Advisory and Sr. Advisory Solution Consulting roles
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
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Program Director
Madrid
ServiceNow, Inc.
Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Program Director** is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs-often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed-rolling up their sleeves to drive progress, solve problems, and ensure success.
**Key Responsibilities**
+ Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.
+ Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.
+ Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.
+ Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success
+ Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.
+ Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers
+ Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).
+ Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities.
+ Champion the adoption of AI-driven delivery methodologies to accelerate implementations.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.
+ Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings
+ Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus.
+ Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts.
+ Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making.
+ Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation.
+ Strong financial acumen, with experience in program budgeting, forecasting, and value realization.
+ Excellent communication, negotiation, and executive stakeholder management skills.
+ Project Management certification (PMI - PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus.
+ Ability to travel as required (up to 50%).
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
The **Program Director** is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs-often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed-rolling up their sleeves to drive progress, solve problems, and ensure success.
**Key Responsibilities**
+ Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.
+ Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.
+ Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.
+ Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success
+ Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.
+ Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers
+ Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).
+ Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities.
+ Champion the adoption of AI-driven delivery methodologies to accelerate implementations.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.
+ Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings
+ Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus.
+ Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts.
+ Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making.
+ Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation.
+ Strong financial acumen, with experience in program budgeting, forecasting, and value realization.
+ Excellent communication, negotiation, and executive stakeholder management skills.
+ Project Management certification (PMI - PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus.
+ Ability to travel as required (up to 50%).
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Senior Platform Architect
Madrid
ServiceNow, Inc.
Publicado hace 9 días
Trabajo visto
Descripción Del Trabajo
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The Customer Success **Senior** **Platform Architect** is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
+ You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
+ Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
+ Provide a variety of architectural knowledge across multiple workflows.
+ Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
+ Translate goals to outcomes into a customer roadmap.
+ Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
+ Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
+ Manage technical governance, and a delivery operating model and governance.
+ Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
+ Support the sales effort by scoping and estimating the engagement and change orders.
+ Be an active contributor of leading practices and expertise related to the ServiceNow platform.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
+ Management consulting experience
+ Success driving complex issues through analysis and resolution
+ Industry domain expertise
+ Large program experience leading architecture and design
+ Enterprise architecture experience
+ Cloud application technology experience
+ Right to work in country
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
The Customer Success **Senior** **Platform Architect** is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success.
+ You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
+ Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
+ Provide a variety of architectural knowledge across multiple workflows.
+ Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
+ Translate goals to outcomes into a customer roadmap.
+ Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
+ Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
+ Manage technical governance, and a delivery operating model and governance.
+ Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
+ Support the sales effort by scoping and estimating the engagement and change orders.
+ Be an active contributor of leading practices and expertise related to the ServiceNow platform.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 8+ years progressive experience as part of a professional services (SaaS) organization; or equivalent education/experience
+ Management consulting experience
+ Success driving complex issues through analysis and resolution
+ Industry domain expertise
+ Large program experience leading architecture and design
+ Enterprise architecture experience
+ Cloud application technology experience
+ Right to work in country
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
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