Global Head of IT Consumer Experience

Global Head of IT Consumer Experience page is loaded Global Head of IT Consumer Experience Apply locations Barcelona time type Full time posted on Posted Yesterday job requisition id JR009098

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we’re in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Further supporting our growth and innovation momentum, we are establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona, Galderma’s Global Capability Center offers numerous possibilities for professional development such as exposure to global and cross-functional projects and access to global career opportunities.

Job Title : Global Head of IT Consumer Experience

Location: Barcelona, Spain (hybrid)

Job Description

As the Global Head of IT Consumer Experience at Galderma, you will be a key player in our fast-paced IT organisation supporting a fast-growing company. In this senior role, reporting directly to the CIO , you will be the face of IT, delivering end-user and regional IT services on a global scale.

As the face of IT to Galderma, you will manage key relationships with senior stakeholders globally. By understanding their strategies and priorities and translating these into IT projects, you will actively strive to improve the experience of our consumers. This role offers the possibility to shape and influence the future development and transformation of Galderma’s IT organisation and how it is being perceived across the company.

Your overall team will be comprised of 30 internal and 60 external IT specialists all striving to deliver the best service to our customers.

This is a unique opportunity to make a significant impact on our organization and help shape the future of IT at Galderma. If you’re ready to take on this challenge and elevate your career, we’d love to hear from you.

Key Responsibilities

Your role will encompass the management of all core IT Service Management processes, ensuring their adherence within Global IT. As the platform owner of our ServiceNow platform, you will have the opportunity to define our platform strategy and drive process improvements, enhancing the efficiency and effectiveness of Galderma’s core IT processes across our outsourced landscape.

You will lead regional and local IT site managers who perform local IT services in all countries where Galderma operates. Additionally, you will ensure that our IT Service Desk becomes the first choice for all standard IT requests, driving improvements to enhance the end-user experience.

Skills & Qualifications

Professional degree in a related field

Extensive leadership experience (member of IT Leadership Team) in large and mature IT organisations of international companies of similar or larger size than Galderma

Proven experience in a similar role, leading teams and influencing strategic directions at Global and Regional level.

Proven experience in leading IT Service Management organisations, successfully running ITSM process and tool improvement programs and experience in ServiceNow.

Experience in business partnering and senior stakeholder management. But also the ability to be hands‐on to get into the details if needed.

Continuous improvement and not accepting the status-quo must be part of your character.

Strong senior team player with effective communication and people management skills

Fluency in English, other European languages are a plus.

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

You will receive a competitive compensation package with bonus structure and extended benefit package.

You will be able to work in a hybrid work culture.

You will participate in feedback loops, during which a personalized career path will be established.

You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps

If your profile is a match, we will invite you for a first virtual conversation with the recruiter.

The next step is a virtual conversation with the hiring manager. 

The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Galderma is the world’s largest independent dermatology company, present in approximately 100 countries. Since our inception in 1981, we have been driven by a complete dedication to dermatology. We deliver an innovative, science-based portfolio of sophisticated brands and services across Aesthetics, Consumer Care and Prescription Medicine. Focused on the needs of consumers and patients, we work in partnership with healthcare professionals to ensure superior outcomes. Because we understand that the skin we’re in shapes our life stories, we are advancing dermatology for every skin story.