Ofertas de Atención al Cliente en HERNANI

Our client is embarking on a new phase of customer engagement and is seeking a highly motivated and tech-savvy Asesor Virtual de Atención al Cliente to join their fully remote team. This role is pivotal in providing exceptional support to our diverse customer base through various digital channels. If you excel at online communication, possess strong problem-solving abilities, and are passionate about delivering outstanding customer service from the comfort of your home, this is the perfect opportunity for you. This position is designed for individuals who are self-disciplined, proactive, and thrive in a remote-first environment. You will be instrumental in shaping the online customer experience, ensuring every interaction is efficient, helpful, and positive. We are committed to fostering a supportive virtual workplace where you can grow professionally and make a significant impact. Join us and be at the forefront of innovative customer support, contributing directly to our company's success and reputation for exceptional service, all while working from anywhere in the world, though our operations are strongly linked to Donostia-San Sebastián .

• Gestionar consultas y solicitudes de clientes a través de chat en vivo, correo electrónico y redes sociales.
• Proporcionar asistencia técnica básica y resolver problemas comunes de los usuarios.
• Guiar a los clientes a través de nuestras plataformas digitales y responder preguntas sobre el uso de productos/servicios.
• Documentar las interacciones con los clientes y las soluciones aplicadas en el sistema de gestión de relaciones con clientes (CRM).
• Escalar problemas complejos a los equipos de soporte de Nivel 2 o departamentos especializados.
• Colaborar con el equipo de marketing y desarrollo para proporcionar feedback valioso sobre la experiencia del usuario.
• Mantenerse al día con las actualizaciones de productos y las mejores prácticas de atención al cliente online.
• Contribuir a la creación de una base de conocimientos (FAQ, guías de usuario) para autoayuda del cliente.
• Participar activamente en reuniones virtuales y formaciones para el desarrollo profesional continuo.

• Excelentes habilidades de comunicación escrita en español, con una gramática y ortografía impecables.
• Experiencia previa en atención al cliente, soporte técnico o un rol similar en un entorno digital.
• Dominio de herramientas de comunicación online (chat, email, redes sociales) y plataformas de CRM.
• Capacidad probada para resolver problemas de forma rápida y eficiente.
• Alta capacidad de autogestión, organización y disciplina para trabajar de forma remota.
• Conexión a internet fiable y un espacio de trabajo dedicado y libre de distracciones.
• Actitud proactiva, empática y orientada a la satisfacción del cliente.
• Familiaridad con el uso de herramientas de videoconferencia para reuniones de equipo.
• (Opcional) Conocimiento de sistemas de ticketing o plataformas de soporte.

This fully remote position offers the ultimate flexibility. You will receive a competitive internship stipend, providing valuable financial support while you gain crucial experience. Our client is committed to your professional development, offering comprehensive training programs and mentorship opportunities to help you build a strong foundation in customer service. You will gain hands-on experience in a thriving digital environment, working with cutting-edge tools and technologies. Despite being remote, we foster a strong sense of team camaraderie through regular virtual interactions and team-building activities. This role provides an excellent entry point into the tech industry and customer support field, with potential for future full-time employment based on performance. You'll be an integral part of our client's journey to provide exceptional online service, contributing from anywhere.

• Handle customer inquiries and provide solutions via phone, email, and in-person.
• Address and resolve customer complaints and issues promptly and effectively.
• Maintain detailed records of customer interactions and transactions.
• Educate customers on products and services, ensuring a thorough understanding.
• Collaborate with sales and technical teams to ensure customer satisfaction.
• Contribute to improving customer service procedures and policies.
• Provide feedback from customers to relevant departments for service enhancement.
• Build and maintain strong customer relationships.

• Minimum of 2 years of experience in a customer service role.
• Fluency in both Spanish and English (written and verbal) is mandatory.
• Excellent interpersonal and communication skills.
• Proficiency in CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively.
• A positive attitude and a customer-focused mindset.
• Strong problem-solving skills.
• Must be able to work full-time at our office located in **Donostia-San Sebastián**.
• Prior experience in the **Basque Country** region is a plus.

• Annual salary of 26000 € .
• Comprehensive training programs.
• Opportunities for career advancement.
• A collaborative and inclusive work culture.
• Health insurance package.
• Employee discounts on company products.
• Stable and secure employment.

Our client, WhatJobs Direct , is seeking an innovative and experienced Consultor de Experiencia del Cliente to join their remote team. This role is vital for designing and implementing strategies that enhance customer satisfaction and loyalty. The ideal candidate will possess a deep understanding of customer journey mapping, service design, and data analysis to drive impactful improvements. This is a fully remote position, offering flexibility and the opportunity to work from anywhere within Spain. We are looking for a proactive individual who can collaborate effectively with cross-functional teams and champion a customer-centric culture. Join our client and help shape the future of customer engagement.

• Analyze customer feedback and behavior data to identify areas for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Create customer journey maps and identify key touchpoints.
• Collaborate with product, marketing, and sales teams to align customer experience initiatives.
• Design and oversee the implementation of new customer service processes and tools.
• Measure the impact of CX initiatives and report on key metrics.
• Stay updated on industry trends and best practices in customer experience management.
• Champion a customer-centric mindset across the organization.
• Conduct user research and usability testing.
• Develop training materials for internal teams on customer experience best practices.

• Proven experience in Customer Experience (CX), Service Design, or a related field.
• Strong analytical skills with the ability to interpret complex data.
• Excellent understanding of customer journey mapping and touchpoint analysis.
• Proficiency in CX tools and platforms.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently and manage projects effectively in a remote setting.
• Bachelor's degree in Business, Marketing, Psychology, or a related field.
• Experience working with cross-functional teams.
• Knowledge of customer feedback mechanisms (surveys, NPS, etc.).
• Creative problem-solving skills and a passion for innovation in customer service.

This fully remote role offers significant flexibility and autonomy. Our client provides a competitive salary, comprehensive health benefits, and opportunities for professional growth and development. You will be part of a forward-thinking company dedicated to employee well-being and innovation. Benefits include continuous learning opportunities, flexible working hours, and a collaborative virtual work environment. Make a real difference in how customers interact with our client's services from the comfort of your own home.

• Analyze customer feedback, surveys, and behavioral data to identify trends and areas for improvement.
• Develop and implement strategies to enhance overall customer satisfaction and loyalty.
• Map customer journeys and identify key touchpoints for optimization.
• Collaborate with cross-functional teams (marketing, sales, product) to ensure a consistent customer experience.
• Create and manage customer support resources, such as FAQs and knowledge bases.
• Monitor and report on key customer experience metrics (e.g., NPS, CSAT).
• Propose and drive initiatives to improve customer retention and reduce churn.
• Stay updated on industry best practices and emerging trends in customer experience.

• Proven experience in customer experience, customer success, or a related field.
• Strong analytical skills with the ability to interpret complex data.
• Excellent written and verbal communication skills.
• Experience with customer feedback tools and CRM systems.
• Ability to work independently and manage multiple projects simultaneously in a **remote** setting.
• A proactive and results-oriented approach.
• Bachelor's degree in Marketing, Business, Communications, or a related field is preferred.
• Familiarity with the **Basque Country** culture or market is a plus.

• Competitive salary.
• Fully **remote** work arrangement, offering work-life balance.
• Opportunities for professional growth and skill development.
• Contribute to shaping customer-centric strategies.
• A collaborative and forward-thinking virtual team environment.
• Access to online training and resources.

• Brindar soporte de primer nivel a los clientes a través de canales digitales (chat, email, redes sociales).
• Responder preguntas frecuentes, solucionar problemas técnicos básicos y guiar a los usuarios en el uso de nuestros productos/servicios.
• Documentar detalladamente cada interacción con el cliente en el sistema de gestión de tickets.
• Escalar incidencias complejas a los equipos de soporte de segundo nivel o departamentos técnicos, asegurando un seguimiento efectivo.
• Identificar tendencias en las consultas de los clientes y comunicar hallazgos al equipo para la mejora de productos y procesos.
• Contribuir a la creación y actualización de bases de conocimiento y FAQs para autoservicio del cliente.
• Participar en reuniones de equipo virtuales y sesiones de formación online.
• Cumplir con los indicadores clave de rendimiento (KPIs) establecidos para el rol, manteniendo altos estándares de calidad.
• Actuar como embajador de la marca, reflejando los valores y la misión de la empresa en cada interacción.

• Experiencia previa demostrable en un rol de soporte al cliente, preferiblemente con enfoque en canales digitales y en un entorno remoto.
• Excelentes habilidades de comunicación escrita, con una redacción clara, concisa y profesional.
• Dominio de herramientas de soporte al cliente (sistemas de ticketing, CRMs) y plataformas de comunicación online.
• Capacidad para comprender rápidamente problemas técnicos y proporcionar soluciones paso a paso.
• Fuerte orientación al cliente, paciencia y empatía para tratar con usuarios en diversas situaciones.
• Habilidad para gestionar múltiples tareas simultáneamente y priorizar eficientemente en un entorno de ritmo rápido.
• Autonomía y disciplina para trabajar eficazmente desde casa, cumpliendo plazos y objetivos.
• Residencia en España y disponibilidad para colaborar de forma remota con nuestra client ubicada en **Donostia-San Sebastián, Basque Country, ES**.
• Se valorará experiencia con herramientas de automatización o chatbots.

• Puesto de trabajo 100% remoto, ofreciendo máxima flexibilidad.
• Contrato indefinido tras periodo de prueba.
• Salario competitivo y posibilidad de bonificaciones por desempeño.
• Oportunidades de desarrollo profesional y crecimiento dentro de la compañía.
• Formación constante en herramientas y metodologías de soporte.
• Excelente ambiente de trabajo virtual y colaborativo.
• Participación en proyectos innovadores y en un sector en expansión.

Join WhatJobs Direct as a Consultor de Soporte al Cliente based in the vibrant city of Donostia-San Sebastián, Basque Country, ES . This role is designed for an individual who excels at understanding customer needs and providing effective solutions. You will be a key player in ensuring customer loyalty and satisfaction by offering expert advice and resolving complex inquiries. Our client is committed to delivering outstanding service, and this position offers a unique opportunity to contribute to that mission. The role is primarily remote, allowing you to work from the comfort of your home while collaborating with a dedicated team. We believe in empowering our employees and providing them with the resources to succeed in their roles. If you have a passion for customer advocacy and thrive in a problem-solving environment, this could be the perfect fit for you. We are looking for someone who is proactive, empathetic, and driven to achieve customer success.

• Provide expert-level support and consultation to customers regarding our products and services.
• Analyze customer issues, identify root causes, and implement effective solutions.
• Communicate technical information and solutions clearly and concisely to customers with varying levels of technical understanding.
• Develop and maintain a deep understanding of our product offerings and service capabilities.
• Document customer interactions, resolutions, and feedback meticulously in the CRM system.
• Collaborate with product development and technical teams to address product bugs and feature requests.
• Contribute to the creation of knowledge base articles and customer support documentation.
• Proactively identify opportunities to improve the customer experience and suggest process enhancements.
• Manage customer escalations and ensure timely and satisfactory resolution.
• Build strong relationships with customers, fostering trust and loyalty.

• Proven experience as a customer support consultant or in a similar advanced support role.
• Exceptional communication, negotiation, and interpersonal skills in Spanish.
• Strong analytical and problem-solving capabilities.
• Experience with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to explain complex technical concepts in simple terms.
• Excellent organizational skills and attention to detail.
• A bachelor's degree in a relevant field or equivalent practical experience.
• Self-motivated and able to work independently in a remote setting.
• A proactive approach to identifying and resolving customer issues.
• Willingness to stay updated on industry trends and product developments.

Our client offers a competitive salary commensurate with experience, comprehensive remote work support, and substantial opportunities for professional development and career growth. Employees will enjoy a flexible work schedule, a collaborative team environment despite the remote nature, and the chance to work with cutting-edge products. Additional benefits include regular performance reviews, potential for bonuses, and access to online training programs. This is an excellent opportunity to build a rewarding career in customer support from Donostia-San Sebastián, Basque Country, ES , or anywhere within Spain if fully remote.

Our client is seeking an exceptional Gestor de Experiencia de Cliente en Tienda to join their premium retail environment in Donostia-San Sebastián, Basque Country . This role is dedicated to ensuring every customer interaction is memorable and positive, fostering loyalty and driving sales through outstanding service. The ideal candidate will possess excellent interpersonal skills, a deep understanding of customer needs, and a passion for creating a welcoming and engaging store atmosphere. You will be at the forefront of customer service, handling inquiries, resolving issues, and providing expert product knowledge. Join a dedicated team in the beautiful city of Donostia-San Sebastián and play a crucial role in upholding our client's reputation for excellence.

• Delivering a superior customer experience from arrival to departure.
• Assisting customers with product selection, information, and purchases.
• Handling customer inquiries, feedback, and complaints with professionalism and care.
• Building and maintaining strong, long-term relationships with clients.
• Providing detailed product knowledge and demonstrations.
• Ensuring the store environment is clean, organized, and visually appealing.
• Collaborating with the sales team to meet store objectives.
• Processing transactions accurately and efficiently.
• Identifying opportunities to enhance the customer journey.
• Contributing to a positive and supportive team culture.

• Proven experience in customer service, retail, or hospitality.
• Exceptional communication, interpersonal, and problem-solving skills.
• A strong passion for delivering outstanding customer experiences.
• Ability to work effectively in a fast-paced retail setting.
• Flexibility to work various shifts, including weekends and holidays.
• Located in or able to relocate to Donostia-San Sebastián, Basque Country .
• A professional demeanor and polished appearance.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further education is a plus.
• A proactive and adaptable attitude.

• Annual salary of 28000 €.
• Opportunity to work with a high-end brand in a prime location.
• Employee discounts and potential performance-based bonuses.
• Continuous training and professional development.
• Be part of a culturally rich region in the Basque Country .
• Work in the stunning city of Donostia-San Sebastián .
• A supportive and dynamic work environment.

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues and complaints efficiently.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve the customer experience.
• Adhere to company service standards and performance metrics.
• Process orders, returns, and exchanges as needed.
• Stay up-to-date with product knowledge and company updates.
• Contribute to a positive and collaborative team environment.

• Previous experience in customer service or a related field is highly desirable.
• Excellent verbal and written communication skills in Spanish.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with computers and common software applications.
• Reliable internet connection and a dedicated, quiet workspace.
• High school diploma or equivalent; further education is a plus.
• Ability to work flexible hours, including potential evenings, weekends, and holidays.
• A proactive approach to learning and adapting to new processes.

• Competitive starting salary.
• Fully remote position offering significant flexibility and work-life balance.
• Comprehensive paid training program.
• Opportunities for career advancement within the customer support field.
• Be part of a supportive and dynamic remote team serving customers nationwide.
• Regular performance incentives and bonuses.
• Access to company resources and ongoing professional development.
• Contribute to enhancing customer satisfaction for a well-known brand in Bilbao .

Our client, a leading company in the digital services sector, is actively seeking a highly motivated and empathetic Especialista en Atención al Cliente Remoto to join their dynamic team. This is a fantastic opportunity to contribute to a company that values innovation, customer satisfaction, and employee well-being. You will be an integral part of ensuring our clients receive exceptional support and guidance. This role is designed for individuals who thrive in a remote-first environment, possess excellent communication skills, and are passionate about problem-solving. If you are looking for a challenging yet rewarding career in customer service and are based anywhere in Spain, this position is ideal for you. The company is committed to fostering a collaborative and supportive remote work culture, offering the flexibility and resources needed to succeed.

• Provide outstanding customer support via phone, email, and live chat.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Troubleshoot technical problems and guide customers through solutions.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the appropriate departments when necessary.
• Gather customer feedback to help improve our services and products.
• Proactively identify opportunities to enhance the customer experience.
• Collaborate with team members to share best practices and improve service delivery.
• Stay updated on product knowledge and company policies to provide accurate information.

• Proven experience in a customer service or support role, preferably in a remote setting.
• Excellent verbal and written communication skills in Spanish.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with customer relationship management (CRM) software and ticketing systems.
• Ability to work independently and manage time effectively in a remote environment.
• High school diploma or equivalent; a degree in a related field is a plus.
• A stable internet connection and a dedicated, quiet workspace.
• Empathetic and patient demeanor, with a genuine desire to help customers.
• Availability to work flexible hours, including occasional evenings or weekends if required by the business needs.
• Previous experience in the tech or digital services industry is advantageous.

In return for your dedication and hard work, our client offers a competitive salary, comprehensive training, and numerous opportunities for professional development. You will benefit from a supportive and collaborative remote team environment, flexible working hours, and the chance to make a real impact. We also provide a stipend for home office setup and ongoing support to ensure your success in this remote role. Join a forward-thinking company that prioritizes its employees' growth and well-being.