86 Ofertas de Asistencia al Cliente en España

Our client, a fast-growing tech company, is seeking a dedicated and organized Remote Customer Support Coordinator and Technical Assistant to join their fully remote team, based in Córdoba . This role is essential for managing customer support requests, providing first-line technical assistance, and ensuring customer satisfaction with our products and services. The ideal candidate will have a strong understanding of technical issues, excellent communication skills, and a proactive approach to problem-solving. As a remote-first position, you will work from your own location, collaborating with a supportive international team.

• Manage and respond to customer support inquiries via email, chat, and phone in a timely and professional manner.
• Provide first-level technical support, troubleshooting common issues and guiding users through solutions.
• Escalate complex technical problems to the appropriate internal teams, ensuring clear documentation.
• Maintain accurate records of customer interactions and technical issues in the CRM system.
• Develop and update support documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to product development and engineering teams.
• Assist in the onboarding process for new customers, ensuring they have a smooth start.
• Collaborate with team members to share best practices and improve support processes.
• Contribute to a positive and efficient remote customer support operation.

• Proven experience in customer support or technical assistance roles, preferably in a remote setting.
• Strong understanding of software applications and common technical troubleshooting techniques.
• Excellent written and verbal communication skills in Spanish. Proficiency in English is required.
• Familiarity with CRM software and help desk ticketing systems.
• Ability to work independently, manage priorities, and meet deadlines in a remote environment.
• A reliable internet connection and a suitable home office setup.
• Strong analytical and problem-solving skills.
• Customer-centric attitude with a passion for delivering exceptional service.
• Flexibility to adapt to evolving technologies and support needs.

This role offers a competitive salary, opportunities for professional development, and the significant advantage of being fully remote . You'll work with a global team and contribute to the success of an innovative tech company. Our client provides a supportive work environment that values collaboration and continuous learning. Join our remote-first team based in Córdoba and enjoy the flexibility and autonomy that comes with this exciting position. We offer comprehensive training and resources to ensure your success.

Nuestro cliente, WhatJobs Direct , busca incorporar un Asesor de Atención al Cliente y Soporte a su equipo en A Coruña . Este rol es fundamental para garantizar la satisfacción de nuestros clientes, proporcionando asistencia experta y resolviendo sus consultas de manera eficiente. Buscamos a una persona empática, con excelentes habilidades comunicativas y una gran capacidad para resolver problemas. Si tienes experiencia en atención al cliente y te motiva ayudar a los demás, esta oportunidad en un modelo de trabajo híbrido te espera.

• Atender y gestionar consultas de clientes a través de teléfono, correo electrónico y chat.
• Proporcionar información detallada sobre productos, servicios y procedimientos.
• Resolver incidencias y reclamaciones de forma rápida y efectiva, asegurando la satisfacción del cliente.
• Registrar y documentar todas las interacciones con los clientes en el sistema CRM.
• Colaborar con otros departamentos para resolver problemas complejos y mejorar la experiencia del cliente.
• Identificar oportunidades de mejora en los procesos de atención al cliente.
• Cumplir con los objetivos de calidad y tiempos de respuesta establecidos.

• Experiencia previa demostrable en atención al cliente, soporte técnico o un rol similar.
• Excelentes habilidades de comunicación verbal y escrita en español.
• Capacidad para escuchar activamente, comprender las necesidades del cliente y ofrecer soluciones adecuadas.
• Dominio de herramientas ofimáticas y experiencia con sistemas CRM.
• Habilidad para trabajar bajo presión y gestionar múltiples tareas simultáneamente.
• Actitud proactiva, positiva y orientada a la resolución de problemas.
• Disponibilidad para trabajar en un modelo híbrido en nuestras oficinas de A Coruña .

Ofrecemos un salario competitivo de 23500 euros anuales, un entorno de trabajo dinámico y colaborativo en A Coruña , y oportunidades de desarrollo profesional. Nuestro cliente apuesta por la formación continua y el crecimiento de sus empleados. Disfruta de un modelo de trabajo híbrido que combina la interacción en oficina con la flexibilidad del teletrabajo, promoviendo un mejor equilibrio entre la vida laboral y personal. Únete a nuestro equipo y contribuye a ofrecer una experiencia de cliente excepcional.

• Atender llamadas telefónicas de clientes, resolviendo consultas sobre reservas, servicios y destinos.
• Proporcionar información detallada y precisa sobre nuestros paquetes turísticos y ofertas especiales.
• Gestionar modificaciones y cancelaciones de reservas, siguiendo los procedimientos establecidos.
• Resolver incidencias y quejas de los clientes de manera cortés y profesional.
• Asesorar a los clientes para ayudarles a tomar decisiones informadas sobre sus viajes.
• Registrar la información de las llamadas y las acciones tomadas en el sistema CRM.
• Colaborar con otros departamentos (ventas, operaciones) para garantizar una experiencia de cliente sin contratiempos.
• Mantener un alto nivel de conocimiento sobre los productos y servicios ofrecidos.
• Contribuir a crear una imagen positiva de la marca a través de un servicio excepcional.

• Experiencia previa en atención al cliente, preferiblemente en el sector turístico o telefónico.
• Excelentes habilidades de comunicación verbal, escucha activa y empatía.
• Capacidad para trabajar en un entorno dinámico y gestionar un volumen considerable de llamadas.
• Habilidad para resolver problemas de manera efectiva y mantener la calma bajo presión.
• Dominio del español.
• Se valorará el conocimiento de otros idiomas (inglés, alemán, catalán).
• Capacidad para adaptarse a un modelo de trabajo híbrido (combinando oficina y teletrabajo).
• Disponibilidad para trabajar en horarios parciales.
• Proactividad y actitud positiva.

• Oportunidad de trabajar en el sector turístico en la hermosa isla de Palma de Mallorca .
• Flexibilidad de horario a tiempo parcial y modelo de trabajo híbrido.
• Salario competitivo acorde a las horas trabajadas y la experiencia.
• Formación continua y desarrollo de habilidades en atención al cliente.
• Ambiente de trabajo joven, dinámico y colaborativo.
• Descuentos en productos y servicios turísticos.

• Responder a consultas de clientes a través de chat en vivo, correo electrónico y redes sociales.
• Proporcionar información precisa y detallada sobre nuestros productos y servicios.
• Ayudar a los usuarios a resolver problemas técnicos básicos y de navegación.
• Guiar a los clientes a través de procesos y funcionalidades de nuestra plataforma.
• Escalar problemas complejos al equipo de soporte apropiado cuando sea necesario.
• Mantener un tono de voz profesional, amigable y empático en todas las comunicaciones.
• Documentar las interacciones con los clientes y las soluciones aplicadas.
• Identificar oportunidades para mejorar la experiencia del usuario en línea.
• Colaborar con el equipo para mantener actualizada la información y los recursos de soporte.

• Experiencia previa en atención al cliente, preferiblemente en canales en línea (chat, email).
• Excelentes habilidades de comunicación escrita en español.
• Capacidad para escribir de forma clara, concisa y profesional.
• Habilidad para gestionar múltiples chats o conversaciones simultáneamente.
• Conocimiento básico de herramientas de soporte y CRM.
• Actitud proactiva, paciente y orientada a la resolución de problemas.
• Capacidad para trabajar de forma autónoma en un entorno remoto.
• Disponibilidad para trabajar a tiempo parcial.
• Se valorará el conocimiento de inglés u otros idiomas.
• Residencia en España, idealmente en el área de influencia de Santa Cruz de Tenerife para futuras sinergias.

• Contrato a tiempo parcial con flexibilidad horaria.
• Salario competitivo por horas, adecuado al puesto.
• Trabajo 100% remoto.
• Oportunidades de aprender y crecer en el campo del soporte en línea.
• Formar parte de un equipo joven y dinámico.
• Posibilidad de extensión o ampliación de horas según rendimiento y necesidades.
• Experiencia valiosa en el sector de atención al cliente digital, con conexión a Santa Cruz de Tenerife .

Our client, WhatJobs Direct, is seeking a dedicated Asesor de Atención al Cliente to join their team in Burgos, Castile and León . This hybrid role offers a balance between in-office collaboration and remote flexibility, allowing you to provide top-tier support to our clientele. You will be instrumental in addressing customer inquiries, resolving issues, and ensuring a positive experience with our services. We are looking for individuals with strong communication skills and a genuine desire to help others. This position is ideal for someone looking to build a stable career in customer service within a reputable company that values its employees.

• Handle a high volume of inbound customer calls, emails, and chat messages.
• Provide accurate and comprehensive information regarding products and services.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to appropriate team members or departments.
• Identify customer needs and recommend appropriate solutions or upgrades.
• Follow communication scripts and guidelines while personalizing interactions.
• Strive to achieve high customer satisfaction scores and first-call resolution rates.
• Collaborate with team members on improvement initiatives.
• Participate in required training sessions and team meetings.

• Previous experience in a customer service role, preferably in a call center environment.
• Excellent verbal and written communication skills in Spanish.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and standard office applications.
• Ability to multitask and manage time effectively.
• Comfortable working in a hybrid model, with set days in the Burgos office.
• High school diploma or equivalent.
• A positive attitude and a passion for customer satisfaction.
• Reside within commutable distance to the Burgos office.
• Demonstrated ability to work independently and as part of a team.

WhatJobs Direct offers a competitive salary of 20500 € annually, along with a robust benefits package. This includes health coverage, paid time off, and opportunities for career advancement. The hybrid work model provides flexibility, while regular team interactions in our Burgos office foster a strong sense of community. We are committed to employee growth and provide ongoing training. Join us and become an essential part of our dedicated customer support team.

Our client, WhatJobs Direct , is seeking a detail-oriented and technically adept Agente de Atención al Cliente y Soporte Técnico to join our team in Málaga . This role is pivotal in providing both exceptional customer service and effective technical assistance to our users. You will be responsible for diagnosing issues, guiding customers through solutions, and ensuring a seamless experience with our products. If you have a passion for technology and helping people, this is an excellent opportunity to advance your career in the heart of Andalusia. We are committed to providing a supportive work environment where you can grow and excel.

• Respond to customer inquiries via phone, email, and chat, providing both service and technical support.
• Diagnose and troubleshoot technical issues, offering clear and concise solutions.
• Guide customers through product setup, usage, and problem resolution.
• Document all customer interactions, technical issues, and resolutions accurately.
• Escalate complex technical problems to higher-level support teams when necessary.
• Provide feedback to product development teams on recurring technical issues and user challenges.
• Maintain up-to-date knowledge of products, services, and support procedures.
• Ensure a high level of customer satisfaction through efficient and effective support.

• Previous experience in a customer service and/or technical support role.
• Strong understanding of common software and hardware issues.
• Excellent communication and active listening skills in Spanish.
• Ability to explain technical concepts in an understandable way.
• Proficiency with ticketing systems and CRM software.
• Patient, empathetic, and customer-focused attitude.
• Ability to multitask and manage time effectively.
• Basic knowledge of networking or operating systems is a plus.

By joining WhatJobs Direct in Málaga , you will receive a competitive salary, a comprehensive benefits package, and opportunities for professional growth. We foster a collaborative and supportive team environment where your contributions are valued. This role offers the chance to develop your technical and customer service skills in a dynamic industry. Work in the beautiful city of Málaga , enjoying its vibrant culture and coastal lifestyle. We are committed to your career development and provide ongoing training to help you succeed.

WhatJobs Direct está en búsqueda de un Representante de Atención al Cliente y Soporte Técnico dinámico y con gran vocación de servicio para unirse a nuestro equipo, con posibilidad de trabajo remoto desde Santa Cruz de Tenerife . Si tienes la habilidad de resolver problemas técnicos mientras ofreces una experiencia de cliente excepcional, esta es tu oportunidad. Serás la cara visible de la empresa para nuestros clientes, brindando soluciones rápidas y efectivas. Buscamos a una persona proactiva, con excelentes habilidades de comunicación y capacidad para trabajar de forma autónoma. Únete a una empresa líder que valora la innovación y el desarrollo de su personal, todo desde la comodidad de tu hogar.

• Brindar soporte técnico de primer nivel a clientes a través de teléfono, correo electrónico y chat.
• Diagnosticar y resolver problemas técnicos relacionados con nuestros productos/servicios.
• Guiar a los clientes en el uso de nuestras plataformas y herramientas.
• Documentar detalladamente las incidencias y sus resoluciones en el sistema CRM.
• Escalar problemas técnicos complejos a equipos especializados cuando sea necesario.
• Proporcionar información sobre productos y servicios, así como asistencia en procesos de compra o configuración.
• Contribuir a la mejora de la base de conocimientos y FAQs.

• Experiencia previa demostrable en atención al cliente y soporte técnico.
• Conocimientos sólidos en diagnóstico y resolución de problemas técnicos comunes.
• Excelentes habilidades de comunicación verbal y escrita.
• Capacidad para explicar procedimientos técnicos de manera clara y concisa.
• Alta capacidad de organización y gestión del tiempo, especialmente en un entorno remoto.
• Conocimiento de sistemas CRM y herramientas de ticketing.
• Se valorará residencia en la zona de Santa Cruz de Tenerife para futuras oportunidades presenciales si aplica, pero el puesto es completamente remoto .

• Salario competitivo y oportunidades de bonificación.
• Contrato indefinido y jornada completa.
• Trabajo 100% remoto.
• Formación continua y desarrollo profesional.
• Acceso a las últimas tecnologías y herramientas.
• Excelente ambiente de trabajo colaborativo.
• Flexibilidad horaria.

Our client, a growing company in Almería , is seeking a motivated and customer-focused Responsable de Atención al Cliente y Soporte to lead their support team. This role is crucial for ensuring exceptional customer service and efficient resolution of client inquiries and issues. The ideal candidate will have a proven track record in customer service management, excellent leadership skills, and a deep understanding of customer support best practices. You will be responsible for managing a team of support agents, optimizing support processes, and ensuring high levels of customer satisfaction. This is an excellent opportunity to contribute to the success of a dynamic organization and play a key role in shaping customer relations within the region.

• Lead and manage a team of customer support representatives, providing training, coaching, and performance management.
• Develop and implement customer service policies and procedures to ensure consistent, high-quality support.
• Monitor customer interactions and feedback to identify areas for improvement and implement necessary changes.
• Oversee the efficient handling of customer inquiries, complaints, and technical issues via phone, email, and chat.
• Analyze customer support metrics and KPIs to track team performance and identify trends.
• Collaborate with other departments (e.g., Sales, Technical) to resolve complex customer issues.
• Manage customer support resources and ensure adequate staffing levels.
• Stay updated on product knowledge and industry best practices in customer service.
• Foster a positive and customer-centric team culture.
• Report on customer service performance to senior management.

• Proven experience in a customer service or support role, with at least 3 years in a supervisory or management capacity.
• Demonstrated ability to lead and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Experience with CRM software and customer support ticketing systems.
• Ability to analyze data and generate reports.
• Proficiency in Spanish; knowledge of English is a plus.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment in Almería .
• A commitment to delivering outstanding customer experiences.

• Opportunity to lead and develop a customer support team in Almería .
• Competitive salary and performance incentives.
• Health insurance and other standard benefits.
• Professional development and training opportunities in customer service management.
• Work in a dynamic and growing company.
• Contribute directly to customer satisfaction and company reputation.
• Standard working hours within a professional office environment.

Our client, WhatJobs Direct , is looking for a technically proficient and customer-focused Agente de Atención al Cliente - Soporte Técnico to join their team in Burgos, Castile and León . This role involves providing first-line technical support and assistance to users experiencing issues with our client's products or services. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a patient, helpful attitude. This hybrid role allows for a blend of in-office collaboration and remote flexibility. We are seeking individuals who are passionate about technology and dedicated to resolving customer challenges efficiently. This is a great opportunity to grow within a company that values technical expertise and customer satisfaction.

• Provide technical support and troubleshooting for hardware and software issues.
• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Diagnose and resolve technical problems efficiently and accurately.
• Guide customers through step-by-step solutions.
• Escalate unresolved issues to higher-level support teams.
• Document all support interactions and resolutions in the ticketing system.
• Maintain a high level of technical knowledge and product understanding.
• Identify trends in customer issues and provide feedback for product improvement.
• Contribute to the knowledge base with solutions and troubleshooting guides.
• Ensure a positive customer experience during technical support interactions.

• Proven experience in a technical support or customer service role with a technical focus.
• Strong understanding of computer hardware, software, and operating systems.
• Excellent troubleshooting and problem-solving skills.
• Proficient in diagnosing and resolving common technical issues.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with CRM and ticketing systems.
• High school diploma or equivalent; technical certifications are a plus.
• Ability to work independently and as part of a team in a hybrid model.
• Familiarity with the Burgos area is beneficial.
• Patience and a customer-centric approach to resolving issues.

This hybrid position offers a competitive salary and benefits package, along with the flexibility to work both remotely and from our client's office in Burgos, Castile and León . Our client provides continuous training to keep your technical skills sharp and offers excellent opportunities for career advancement. Benefits include health insurance, paid time off, and a supportive team environment. Join our client and contribute to their mission of providing exceptional technical support.