115 Empleos en ALMUÑECAR

The Senior Specialist is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards. You are responsible for the adherence of all applicable internal standard processes, as well as listening point to anticipate, prevent and manage any staffing issues. You will need to perform active management, understand the levels of progress and specific needs for each individual whilst recognizing how the team fit into the larger delivery picture. As the Service Manager you are expected to display decision-making skills that support all company and service policies while maintaining a professional environment for all team members

Main Responsibilities

• Supports the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issues
• Effectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards
• Coordinate training on ticket management as needed
• Effectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes;
  
  if SLA are not being met, root cause and action plan to be collected and followed-up
• Ability to utilize the hrX suite of tools as it relates to the scope of their team
• Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented
• Support the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followed
• Understand global standard processes as well as contractual scope of service for their team
• Detect and solve possible inefficiencies in processes
• To support Specialist activities for specific accounts when the need arises
• Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
• Support the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly tracked
• Manage accesses on all applicable systems for their team and support on logistical issues
• Ensure compliant use of all systems and Company properties
• Perform performance review for their team in collaboration with the Operation Manager
• Support and manage the team to ensure SOC compliance
• Ensure the team understands and follows the Defined Work Instructions (DWIs) and other process documentation. Monitor the periodic review of DWIs and ensure that DWIs are completed, stored as per standards, and up to date
• Manage TRS and all time-related standard processes for their team: back-ups, shifts, holiday coverage, absences, presence in trainings, overtime, work at home, etc. Based on the standard process requirements, inform/consult with the Operation Manager
• Manage schedule adherence, team productivity, capacity and utilization
• Ability to recognize and deal appropriately with sensitive and confidential information
• Support and adhere to all security compliance procedures while managing security incidents as per the defined process
• Support technical issue coordination and resolution
• Maintain a professional environment;
  
  correct behaviours and enforce the use of business etiquette
• Work in very strict, positive and flexible collaboration with the Operation Manager
• Liaise and collaborate with other departments as appropriate, including QA, Service Readiness, AS, reception
• Participates in other projects and activities compatible with own skills as needed and assigned

REQUIRED EXPERIENCE

Professional /Job Experience

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Education and Training

Essential

• BA/BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experience
• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment.
• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Desirable

• Experience working with HR and payroll data
• Experience managing a team

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities;

including but notlimited to subsidiaries, partners, or purchasers of Strada business units.

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Estamos en búsqueda de un / a Key

Desde Grupo CRIT seleccionamos un/a Químico/a para incorporarse a empresa líder del sector, con experiencia y responsabilidad en la gestión de sistemas integrados de Calidad, Medio Ambiente y Prevención de Riesgos Laborales (PRL).

El/la candidato/a será responsable de supervisar, controlar y mejorar los sistemas integrados, garantizando el cumplimiento de la normativa vigente y los estándares internos de la empresa.

Funciones principales:

-Gestión y supervisión de los sistemas integrados de Calidad, Medio Ambiente y PRL.

-Implantación y seguimiento de procedimientos y protocolos.

-Coordinación con diferentes departamentos para asegurar el cumplimiento normativo.

-Elaboración de informes y auditorías internas.

-Participación en planes de formación y sensibilización del personal.

Se ofrece:

-Contratación a través de Grupo CRIT con posibilidad de continuidad.

-Incorporación inmediata.

-Jornada completa.

-Formación continua y posibilidad de desarrollo profesional.

Requisitos mínimos

-Titulación en Química (licenciatura o grado).

-Formación complementaria en:

Máster en Prevención de Riesgos Laborales (PRL), Calidad y Medio Ambiente, o

Nivel básico en PRL junto con formación en Calidad y Medio Ambiente.

-Experiencia mínima de 2 años en gestión o responsabilidad directa sobre sistemas integrados de Calidad, Medio Ambiente y PRL.

-Conocimiento sólido en normativa aplicable y estándares internacionales.

-Capacidad para trabajar en equipo, proactividad y orientación a la mejora continua.

Si cumples con los requisitos y estás interesado en formar parte de nuestro equipo, ¡queremos conocerte!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.
Our people solutions span the entire employee journey, from salary

At NeuralTrust, we’re looking for an AI Engineer to take our company to the next level. Join us!

About NeuralTrust

We’re a Barcelona-based startup. Our SaaS platform provides the essential tools for large companies to integrate generative AI into their products and services in a secure, reliable, and measurable way. We’re backed by top European investors and institutions, and we have standing research agreements with Spanish universities.

Generative AI is the largest platform shift since the Internet and mobile. It’s transforming how people interact with companies, leading to a major shift towards natural language.

Behind NeuralTrust there’s a truly multinational team and unique tech that brings everything to life—combining the latest language models, massive data processing techniques, and sleek user experiences. We work with companies all over the world and across industries. If you are passionate about AI and want to shape the future of intelligent systems, keep reading!

What You Will Do

• Design, build, and optimize AI-driven components of our platform.
• Work with state-of-the-art LLMs and fine-tune models for production use.
• Develop pipelines for training, evaluation, and deployment of models.
• Collaborate with backend and DevOps teams to integrate AI into scalable systems.
• Research, prototype, and experiment with the latest AI/ML techniques.
• Write clean, efficient, and well-documented code.
• Contribute to internal knowledge sharing through documentation and technical articles.
• Stay ahead of the curve in the rapidly evolving AI ecosystem.

️ About You

We use Go and Python in the backend, and Python is central to our AI work. We value problem-solvers with curiosity and drive, even if you don’t check every single box.

• Strong experience with Python and ML/AI frameworks (e.G., PyTorch, TensorFlow).
• Hands-on experience with LLMs, embeddings, or generative AI.
• Familiarity with NLP concepts, vector databases, and retrieval-augmented generation.
• Knowledge of data processing pipelines and MLOps practices.
• Hacker mentality: you thrive in fast-paced environments, adapt quickly, and love turning ideas into working systems.
• Strong foundation in algorithms, statistics, and applied machine learning.
• Team player: you share knowledge, give and receive feedback, and enjoy collaborating across disciplines.

Benefits

• Competitive salary, aligned with your experience and impact.
• High-growth, multicultural, inclusive, and friendly environment.
• Flexible schedules and remote-first culture.
• Mentorship and support to advance your AI expertise.
• Be part of one of the hottest startups in Barcelona.