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ServiceNow Consultant
Detalles del Trabajo
Descripción completa del puesto
About us: We are a Data & AI company based in Switzerland. We
enable companies from various industries to unlock their potential,
from biotech to banking. Since 2018, several multinational customers
trusted us with over 48 projects.
We are seeking a skilled
ServiceNow expert to join our team. The candidate should have a strong
understanding of ServiceNow design, development and implementation.
Key Areas of Accountability / Responsibility
Business
Analysis & Process Management
Manage enterprise service management
(ESM) processes for specific service delivery units (SDU) such as IT,
HR, Finance, Procurement, and custom applications.
Translate
business needs into functional and technical ServiceNow
requirements.
Design, implement, and maintain SDU-specific
processes within the ServiceNow platform, ensuring automation where
possible.
Control and improve process effectiveness, efficiency,
and compliance by influencing behavior and driving change.
Conduct
platform audits, report findings, and propose
improvements.
Actively participate in IT and ESM platform-related
projects.
Technical Expertise & Platform Support
Act as a
ServiceNow subject matter expert, offering both technical and
functional guidance.
Customize and configure ServiceNow
applications to meet business and technical requirements.
Ensure
platform stability, performance monitoring, and technical
troubleshooting.
Collaborate with cross-functional teams to
develop integrated service management processes.
Provide deep
technical support, troubleshooting, and platform
configuration.
Conduct training sessions and workshops for
end-users and stakeholders.
Knowledge Management &
Training
Ensure knowledge creation, maintenance, and publication
of platform-related processes.
Review knowledge articles for
accuracy and completeness.
Lead and participate in internal change
control boards and process audits.
Qualifications:
More
than 7 years of experience as ServiceNow Consultant, Developer or
Architect.
Fluency in English is a must.
Certified in ITIL
Foundation (v3 or v4).
Familiarity with data management and / or
data management tools will be considered as advantage.
Experience
working in an Agile/Scrum environment.
Experience working in
international environment.
Excellent communication and
interpersonal skills.
Ability to work independently and as part of
a team.
Strong problem-solving skills and attention to detail.
What We Offer:
Opportunity to work in an international
environment within a within a group company.
A dynamic and
supportive work environment.
Professional development
opportunities and career growth.
Flexibility in work location and
schedule.
Opportunity for self-initiative.
We kindly ask all applicants to submit their CV in English.
ServiceNow Consultant
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