(IT410) - Servicenow Developer

Omega CRM Consulting is looking for a ServiceNow Specialist that would like to collaborate with one of the top global pharmaceutical companies.
Main responsabilities
- Understand what ServiceNow is. Which are the community and services provided from it.
- Understand what the Citizen Approach within ServiceNow is.
- Configuration and maintenance of the ServiceNow platform within WSD module and APIs.
- Developing, maintaining, and customizing ServiceNow applications, including workflows, dashboards, and reporting solutions.
- Managing incidents and requests through the platform.
- Collaborating with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support.
- Analyzing system performance issues and providing corrective actions while identifying root causes.
- Conducting code reviews to ensure they’re up to par with the best industry practices and quality standards.
- Implementing security policies using ACLs (Access Control Lists), roles and groups.
- Documenting processes and technical solutions.
- Drive innovative mission solutions and digital transformation with our customers.
- Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform.
- Document and present technical solutions aligned with our customer’s business problems.
- Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development, and validation of solutions.
- Keep on top of ServiceNow product developments, complementary technology, and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains.
Experience
- 3+ years of experience in ServiceNow development or similar engineering roles.
- Proficiency in ServiceNow platform development,
including scripting (JavaScript, GlideScript), web technologies (HTML or XML) and ServiceNow APIs.
- Experience with ServiceNow modules: ITSM and WSD.
- Experience with Citizen development.
- Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
- Understanding of ServiceNow architecture, data model, and best practices.
- Experience with Service Portal design and development.
- Experience in developing custom applications and integrations with third-party applications.
- Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle.
- Familiarity with Agile methodologies and DevOps practices.
- Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes.
- Knowledge of relational databases.
- Knowledge of ITIL (incident management, change management, etc.).
- Analytical mindset and customer orientation.
- Ability to quickly understand new technology through instruction and self-training.
- Strong written and verbal communication skills.
- Fluid English.
- Critical thinking.
- Team collaboration is key.
What do We offer
- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company,
is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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