1 Ofertas de Palladium Hotel Group en EIVISSA
Busqueda Urgente: Hotel Overnight Operations Specialist
Ibiza, Balearic Islands
beBeeNightAuditor
Hoy
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Descripción Del Trabajo
This role involves relocation to Grand Cayman.
We are seeking a highly motivated and detail-oriented professional for our overnight hotel operations team. As the Night Auditor, you will be responsible for overseeing the hotel's overnight shift, ensuring financial transactions accuracy, maintaining a welcoming atmosphere for guests, and ensuring smooth and efficient hotel operations. This position is critical to daily hotel success and requires a proactive, service-oriented individual who thrives in a dynamic environment.
Key Responsibilities:
- Guest Service & Hospitality:
- Provide exceptional guest service to ensure overnight guest satisfaction.
- Respond to guest inquiries, requests, and complaints in a prompt and courteous manner, ensuring a personalized experience.
- Assist with check-ins and check-outs during the overnight hours.
- Monitor the hotel's security system and ensure guest and staff safety.
- Night Auditing & Financial Duties:
- Perform all night audit functions, including balancing and verifying daily hotel financial transactions and reports.
- Reconcile the hotel's daily revenue, ensuring all charges are correct and properly accounted for.
- Process nightly financial reports and ensure accuracy in billing and revenue distribution.
- Ensure proper coding and reconciliation of hotel charges and credits.
- Operational Duties:
- Ensure all reports, guest folios, and room status updates are complete and accurate.
- Maintain accurate records of any guest issues, incidents, or requests and follow through to resolution.
- Communicate and work closely with the day shift team to ensure smooth transition and update on key operational matters.
- Administrative Tasks:
- Complete end-of-day financial processes and submit required documentation to the accounting team.
- Assist in maintaining cleanliness and orderliness of the front desk area.
- Support the management team by providing feedback on guest preferences, issues, and operational insights.
Qualifications:
- Experience:
- Previous experience in a hotel or customer service environment, preferably in a similar role (Night Auditor, Front Desk Agent, or similar).
- Experience in handling cash, credit transactions, and performing audits is highly preferred.
Skill Requirements:
- Strong attention to detail and ability to work independently.
- Excellent communication and interpersonal skills.
- Proficient in hotel management software (e.g., Opera, Protel, or similar) and Microsoft Office Suite.
- Knowledge of accounting principles and financial procedures is a plus.
Other Requirements:
- Ability to work the overnight shift (typically 10:00 PM to 7:00 AM).
- A professional and polished appearance in line with hotel luxury standards.
- Strong problem-solving skills with a focus on guest satisfaction and resolution.
- Ability to multitask and thrive in a fast-paced environment.
We are seeking a highly motivated and detail-oriented professional for our overnight hotel operations team. As the Night Auditor, you will be responsible for overseeing the hotel's overnight shift, ensuring financial transactions accuracy, maintaining a welcoming atmosphere for guests, and ensuring smooth and efficient hotel operations. This position is critical to daily hotel success and requires a proactive, service-oriented individual who thrives in a dynamic environment.
Key Responsibilities:
- Guest Service & Hospitality:
- Provide exceptional guest service to ensure overnight guest satisfaction.
- Respond to guest inquiries, requests, and complaints in a prompt and courteous manner, ensuring a personalized experience.
- Assist with check-ins and check-outs during the overnight hours.
- Monitor the hotel's security system and ensure guest and staff safety.
- Night Auditing & Financial Duties:
- Perform all night audit functions, including balancing and verifying daily hotel financial transactions and reports.
- Reconcile the hotel's daily revenue, ensuring all charges are correct and properly accounted for.
- Process nightly financial reports and ensure accuracy in billing and revenue distribution.
- Ensure proper coding and reconciliation of hotel charges and credits.
- Operational Duties:
- Ensure all reports, guest folios, and room status updates are complete and accurate.
- Maintain accurate records of any guest issues, incidents, or requests and follow through to resolution.
- Communicate and work closely with the day shift team to ensure smooth transition and update on key operational matters.
- Administrative Tasks:
- Complete end-of-day financial processes and submit required documentation to the accounting team.
- Assist in maintaining cleanliness and orderliness of the front desk area.
- Support the management team by providing feedback on guest preferences, issues, and operational insights.
Qualifications:
- Experience:
- Previous experience in a hotel or customer service environment, preferably in a similar role (Night Auditor, Front Desk Agent, or similar).
- Experience in handling cash, credit transactions, and performing audits is highly preferred.
Skill Requirements:
- Strong attention to detail and ability to work independently.
- Excellent communication and interpersonal skills.
- Proficient in hotel management software (e.g., Opera, Protel, or similar) and Microsoft Office Suite.
- Knowledge of accounting principles and financial procedures is a plus.
Other Requirements:
- Ability to work the overnight shift (typically 10:00 PM to 7:00 AM).
- A professional and polished appearance in line with hotel luxury standards.
- Strong problem-solving skills with a focus on guest satisfaction and resolution.
- Ability to multitask and thrive in a fast-paced environment.
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