Ofertas de Roles de Gestión en Leganés

Description
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you'll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.
Key job responsibilities
. Create, oversee, and drive a culture of safety and wellbeing
. Analyse and implement changes to keep quality and productivity at a consistently high level
. Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
. Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
. Work collaboratively with management-level colleagues to standardise shift practices
A day in the life
You'll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You'll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You'll also be a role model and mentor to new managers.
About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we're always looking for ways to offer a bigger, better product range - delivered quickly and affordably.
The CF team are the first people in the chain that helps customers get products at the speed we're known for. We're based in Fulfilment Centres, which are at the heart of Amazon's fast-paced Operations network. Our centres are sometimes referred to as the 'First Mile' because it's where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.
Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.
Basic Qualifications
- Advanced degree, or Bachelor's degree
- Experience managing people
- Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner
- Experience using data to influence business decisions
- Experience in English-language communication skills, both written and verbal
Preferred Qualifications
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience within a distribution center, logistics, or manufacturing environment
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
When you join Amazon as an Area/Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team's approach to drive productivity, you'll also work closely with your colleagues to address challenges, which means no two days will be the same.
Key job responsibilities
Promote a culture of safety and wellbeing
Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
Support and lead a team and handle administrative work alongside building and supporting a strong team culture
Analyse performance and suggest process improvements to optimise work and improve customer service
Collaborate with other managers to standardise shift processes
A day in the life
You'll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You'll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.
Basic Qualifications
- Are enrolled in or have completed a Undergraduate degree
- Experience in English-language communication skills, both written and verbal
- Speak, write, and read fluently in Spanish
- Experience performing data analysis in manufacturing, production, distribution, logistics environments, retail, or grocery in a management role
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
Preferred Qualifications
- Experience of communicating with a wide range of stakeholders, including your peers and leadership Experience in a logistical working environment Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Quality Manager - SAP**
1. **Job Summary** Estamos buscando un QA Lead excepcional para trabajar con nuestro equipo multifuncional y unirse a nuestracomunidad de expertos de clase mundial. Trabajará en proyectos emocionantes con nuestros clientes,asumiendo el papel esencial de asesorar a nuestros clientes sobre la calidad del software que se estáprobando. Además, trabajará con nuestros clientes para asesorarlos de manera proactiva sobre cómo acelerary mejorar el proceso de QE&A.
2. **Key Responsibilities** Como QA Manager te incorporarás en grandes proyectos nacionales e internacionalesdonde se probará la calidad de los procesos de negocio core de las organizaciones. Actuaráscomo experto y guardián de la calidad apoyándote en tu conocimiento de IT y de losprocesos de negocio.Con gran foco en un modelo de trabajo Agile, promocionarás el uso de herramientas deautomatización como TOSCA, UFT, Worksoft u otras herramientas líderes en el mercado,actuando como elemento clave entre los clientes, desarrolladores y tus equipos de QualityEngineering & Assurance (QE&A).· Liderar un equipo de QE&A encargado de realizar las pruebas de integración desobre SAP, tanto manuales como automáticas, desde su diseño hasta su cierre.· Liderar la definición e implementación de soluciones avanzadas de automatizaciónde pruebas (funcionales y no funcionales) y su inclusión en los ciclos deintegración/entrega/despliegue continuo.· Establecer la dirección técnica del trabajo de los equipos de QA a su cargo y dirigir elequipo de automatización de pruebas.· Seguimiento de métricas del proceso, elaborando informes, gestionandodependencias, riesgos y bloqueos hasta su resolución· Presentación de informes a las partes interesadas del proyecto· Revisar los procesos de QA existentes, recomendar mejoras y definir acciones paraimplantarlos· Proporcionar soporte experto y formación a los miembros del equipo
3. **Job Requirements** Essential Skills:
+ + 10 años de profesional de QA y +3 años en automatización SAP
+ + 5 años de exitosa trayectoria como QA Lead en el ámbito SAP
+ Experiencia en la gestión de los procesos de QA, análisis de riesgos, planificación de recursos y la estimación de proyectos.
+ Relevantes experiencias en entornos SAP: Soluciones/módulos BW, BPC, CRM, SAC. ; Buena comprensión de metodología de pruebas (ISTQB, TMap, etc.) ; Uso de herramientas de automatización.
+ Fuertes capacidades de comunicación y reporting
+ Emprendedor y gran capacidad de networking.
+ Foco en excelencia operacional, responsable y orientado a resultados
+ Autodirigido, independiente y cómodo en entornos de trabajo de ritmo rápido, ambiguos y a menudo multidireccionales.
+ Fluido Inglés hablado y escrito
+ Experiencia en trabajo en entornos multiculturales
**Nice to have skills:**
+ Experiencia en eCommerce y Retail
+ Experiencia en Tosca o UFT
+ Experiencia en desarrollar y mantener un modelo de planificación que estime el ROI de la automatización de pruebas y Realizar un seguimiento e informe del retorno de la inversión real
+ Abierto a Abierto para viajes de clientes según sea necesario
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
We are seeking a highly skilled and strategic **Program Manager** to lead and coordinate complex transformation initiatives across our client portfolio. The ideal candidate will have proven experience working with **PMOs** and **consulting-led Transformation Offices** , and will be comfortable engaging with **executive committees** and senior stakeholders to ensure alignment, transparency, and delivery excellence.
**Key Responsibilities:**
+ Lead end-to-end program and organizational change management for strategic transformation initiatives across multiple client engagements.
+ Act as the primary liaison between internal teams, client PMOs, and consulting transformation offices.
+ Facilitate governance structures, steering committees, and executive reporting to ensure program alignment with business objectives.
+ Develop and maintain integrated program plans, risk registers, and performance dashboards.
+ Ensure effective stakeholder management and communication at all levels, including C-level executives.
+ Drive continuous improvement and best practices in program delivery, change management, and stakeholder engagement.
+ Support business development efforts by contributing to proposals, client presentations, and strategic planning.
**Who You Are**
+ Bachelor's or Master's degree in Business, Engineering, IT, or related field.
+ 7+ years of experience in program or project management, preferably in consulting or large-scale transformation environments.
+ Strong understanding of PMO frameworks, methodologies (e.g., Agile, Waterfall, SAFe), and tools.
+ Demonstrated experience working with or within consulting firms' transformation offices.
+ Excellent communication and interpersonal skills, with the ability to influence and engage executive stakeholders.
+ Fluent in English (additional languages are a plus) and native Spanish
+ **Change Strategy Development** - Ability to design and implement structured change management strategies aligned with business objectives.
+ **Stakeholder Engagement** - Skilled in identifying, analyzing, and managing stakeholders to ensure alignment and buy-in.
+ **Communication Excellence** - Strong written and verbal communication skills to convey change vision, benefits, and progress clearly.
+ **Training and Enablement** - Experience in developing and delivering learning programs to support adoption of new processes and tools.
+ **Impact Assessment** - Capability to assess organizational, process, and role impacts of change initiatives.
+ **Resistance Management** - Ability to anticipate, identify, and mitigate resistance to change.
+ **Leadership Coaching** - Experience in guiding leaders and managers to fulfill their roles in change adoption.
+ **Project Management Integration** - Understanding of how OCM integrates with project and program management frameworks.
+ **Analytical and Problem-Solving Skills** - Ability to use data and feedback to adjust strategies and measure success.
+ **Adaptability and Resilience** - Comfortable working in dynamic environments with multiple concurrent changes.
+ **OCM Methodologies Knowledge** - Familiarity with frameworks such as Prosci ADKAR, Kotter's 8 Steps, or similar.
+ **Digital and AI Adoption Enablement** _(increasingly relevant)_ - Skills to support adoption of emerging technologies and digital tools
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
**Kyndryl Technical Project Managers** oversee the delivery of major infrastructure and cloud programs, unblocking teams at the technical level and ensuring the solution is robust, secure, observable, and scalable. You'll orchestrate multi-practice teams (Cloud, Automation/Data & AI, Networking, Security, Digital Workplace, Core Infra/Mainframe) to deliver measurable business value.
You will still excel at plan/build/run cadence and financial stewardship-but your differentiation is your ability to dive deep with architects and engineers, challenge designs, understand failure modes, and turn complex technical risks into executable mitigation plans.
**What you'll do**
· Own end-to-end technical delivery: plan, execute, and control scope, budget, schedule, and quality across complex programs and workstreams.
· Drive architecture & design alignment: lead or participate in HLD/LLD reviews, design authorities, ADRs, threat modeling, and readiness checks; ensure designs follow best practices (e.g., AWS Well-Architected, Azure CAF, Google Architecture Framework).
· Manage non-functional requirements: define and track SLAs/SLOs/SLIs, capacity/performance, resilience, backup/DR, observability, and security-by-design controls.
· Guide technical execution: coordinate epics/stories with engineering (Agile/Scrum/SAFe), manage environments and release plans (CI/CD), and ensure Infrastructure as Code (IaC) and automation are used where practical.
· Mitigate technical risk early: run dependency mapping, failure scenario analysis, test strategy (unit/integration, performance, chaos where applicable), and cutover/backout planning.
· Operationalize delivery: ensure runbooks, KBs, and handover-to-operations (ITIL/ITSM) are complete; stand up monitoring/alerting dashboards and SRE practices for steady-state.
· Assure security & compliance: coordinate IAM, network segmentation/zero trust, vulnerability & patch processes, data protection, and policy adherence (e.g., NIST/ISO 27001).
· Manage stakeholders & vendors: lead customer-facing technical forums, change control (CAB), partner/supplier deliverables, and executive-ready reporting that links technical progress to business outcomes.
· Optimize cost & performance: partner with FinOps to track cloud spend, right-size resources, and recommend architectural optimizations.
· Uplift the team: ensure the right skills are on the field; mentor junior PMs and engineers in delivery best practices and technical excellence.
**Who You Are**
**Required Qualifications**
· Mandatory certifications:
o PMP (Project Management Professional) or PRINCE2 Practitioner.
· Technical PM experience delivering complex infrastructure/cloud/security/networking/DWP/mainframe projects at scale.
· Ability to read, challenge, and communicate architecture and design (HLD/LLD), sequence/data flows, and infra topologies; comfortable facilitating design authorities.
· Proven use of Agile methods (Scrum/Kanban/SAFe) with enterprise governance (RAID, change control, financials).
· Practical understanding of IaC, CI/CD, and observability (e.g., Terraform, Azure DevOps/GitHub Actions/Jenkins, Prometheus/Grafana/Datadog/Splunk/Dynatrace/AppDynamics).
· Strong grounding in security-by-design and compliance, with the ability to translate requirements into concrete delivery tasks.
· Customer-facing leadership with excellent communication, negotiation, and executive storytelling skills in English.
**Preferred Qualifications**
· Hands-on depth in some of the Kyndryl technical domains: Cloud, ADAI, Networking, Security, Digital Workplace, Core Infra/Mainframe); breadth across two or more is a plus.
· Experience with cloud migrations/modernization, container platforms, and platform SRE/operations.
· Familiarity with FinOps practices and cost/perf optimization in hyperscalers.
· ITIL Foundation; Agile certifications (Scrum/SAFe) are a plus.
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
**Your Role and Responsibilities :**
+ Sells and delivers professional services that create compelling value for our clients by using technology as a mean to address their business strategic agenda and need.
+ Maintains end-to-end ownership of professional services opportunities including compilation of bid response documents, solutions, and delivery.
+ Business development for professional services opportunities in current base customers, collaborating closely with Core account's Managing Partners and account extended team.
+ Consulting capabilities for client relationship management, land and expand, and customer growth focus.
+ Business oriented with technology experience to drive differentiation
**Who You Are**
**Required Professional and Technical Expertise :**
+ 10+ years of Consulting expertise with a strong technological base and use to address business needs with technological professional services.
+ Experience in project delivery and proven experience as client trusted advisor partner for strategic roadmap implementation.
+ Model Proven track record in developing strong client relationships with a focus on the executive level.
+ Strong communication skills including extensive experience dealing at the executive level.
+ Demonstrated business acumen including negotiation skills, business development and contact/profit management.
+ Exceptional presentation skills with demonstrated executive engagement and proven ability to present strategic information to, and drive change across a broad range.
+ Knowledge of some of these practices/areas: cloud, digital workplace, core enterprise architectures, network, edge, security, resiliency, applications, data & AI.
+ Knowledge in banking
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
The **Program Director** is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs-often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed-rolling up their sleeves to drive progress, solve problems, and ensure success.
**Key Responsibilities**
+ Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value.
+ Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices.
+ Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials.
+ Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success
+ Foster a high-performance, collaborative team culture by critically assessing the skills required to achieve a successful outcome.
+ Ensure alignment and collaborate with Customer Success to deliver measurable business outcomes and maximize value realization for customers
+ Collaborate with Customer Success to establish comprehensive Program Governance (Strategic, Portfolio, Technical, Program, and Project).
+ Support pre-sales by shaping solutions, contributing to proposals, assessing delivery risks and lead the efforts around program structure and governance for large opportunities.
+ Champion the adoption of AI-driven delivery methodologies to accelerate implementations.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations.
+ Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings
+ Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, familiarity with ServiceNow product configuration is a plus.
+ Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts.
+ Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making.
+ Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation.
+ Strong financial acumen, with experience in program budgeting, forecasting, and value realization.
+ Excellent communication, negotiation, and executive stakeholder management skills.
+ Project Management certification (PMI - PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent) and Agile/Scrum/SAFe experience is a plus.
+ Ability to travel as required (up to 50%).
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.