384 Ofertas de Páginas Web en España

Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.

Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites on Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.

The Operational Project Manager will support the Web Factory Service Owner in driving initiatives that improve web delivery processes.

1. Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.
2. Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.
3. Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
4. Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
5. Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.
6. Support the platform migration roadmap, including site grouping and inventory management.
7. Produce reports on incidents and service requests for continuous improvement.
8. Collaborate with the product team to define process requirements.
9. Create technical training content for Production Partners in coordination with the platform vendor.

• Academic background in Project Management, Marketing, IT, or related field.
• Minimum 5 years of experience in web projects and website production processes.
• Strong understanding of web infrastructure and lifecycle management.
• Experience working in Drupal environments.
• Proficiency with Jira and ServiceNow.
• Motivated, detail-oriented, eager to learn, and contribute.
• Effective collaboration skills with IT and cross-functional teams.
• Analytical mindset focused on governance and service quality.
• Fluent in English and comfortable working internationally.
• Strong organizational skills, ability to work independently and remotely.
• Team-oriented mindset.
• Interest in the pharmaceutical industry is a plus.
• Excellent communication and presentation skills.

• Permanent contract.
• Flexible schedule for work-life balance.
• Training & certifications to enhance skills.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility.

Omega CRM, part of Merkle and dentsu group, is a global digital company specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, 580+ professionals from 24 nationalities, and extensive certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain. We serve industries like Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23.

At Omega CRM, we believe in growth through our people, guided by values of Talent, Flexibility, Commitment, and Innovation.

Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.

Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore Production Partners to build and manage websites on Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.

As an Operational Project Manager, you will support the Web Factory Service Owner in driving initiatives that improve and streamline web delivery processes.

• Collaborate with cross-functional stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.
• Monitor and optimize service quality and cost-effectiveness provided by Production Partners.
• Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
• Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
• Plan and execute pilot programs for new services, including demand analysis, requirements, and performance metrics.
• Support platform migration activities, including site grouping and inventory management.
• Produce reports on incidents and service requests for continuous improvement.
• Collaborate with the product team to define process requirements.
• Create technical training content for Production Partners with the platform vendor.

• Background in Project Management, Marketing, IT, or related field.
• Minimum 5 years in web projects and familiarity with website production processes.
• Strong understanding of web infrastructure and lifecycle management.
• Experience with Drupal environments.
• Proficiency with Jira and ServiceNow.
• Motivated, detail-oriented, eager to learn and contribute.
• Effective collaboration skills in international teams.
• Analytical mindset focused on governance and service quality.
• Fluent in English; comfortable working remotely.
• Strong organizational skills and independence.
• Interest in the pharmaceutical industry is a plus.
• Excellent communication and presentation skills.

• Permanent contract with flexible schedule.
• Training and certification opportunities.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers).
• Health insurance.
• Our commitment to social responsibility.

Omega CRM, part of Merkle and dentsu, is a global digital company with over 23 years of experience, 580+ professionals from 24 nationalities, and numerous awards. We focus on customer-centric solutions, technology, and data, including AI, across industries like Pharma, Retail, Healthcare, and more. Our values are #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growing together.

Overview

• Modalidad: PRESENCIAL
• Organiza: Academia Nueva Castilla
• Duración: 90 horas
• Precio: ¡Totalmente gratuito!
• Diploma Homologado por el SEPE
• Plazas limitadas
• Inscríbete!
• Más información e inscripciones:
• Contacto: /

• Modalidad: PRESENCIAL
• Organiza: Academia Nueva Castilla
• Duración: 90 horas
• Precio: ¡Totalmente gratuito!
• Diploma Homologado por el SEPE
• Plazas limitadas
• Inscríbete!
• Más información e inscripciones:
• Contacto: /

Social network you want to login/join with:

Omega CRM Consulting is looking for a Web Services Operational Project Manager that would like to collaborate with one of the top global pharmaceutical companies.

Human Pharma Services (HPS) delivers a centralized global model that supports internal marketing teams with end-to-end services—from creative content to digital operations—so they can focus on customer engagement. The HPS Web Factory, partners with a scalable offshore team of Production Partners to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform that ensures consistency and efficiency across markets.

As an Operational Project Manager, you will support the Web Factory Service Owner in driving diverse initiatives that enhance and streamline end-to-end web delivery processes.

Key Responsibilities:

• Collaborating with cross-functional stakeholders across multiple regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement
• Monitoring and optimizing service quality and cost-effectiveness delivered by Production Partners
• Ensuring adherence to and driving improvements in Service Operations Tools (Jira and ServiceNow)
• Leading the implementation of a new one-stop-shop help desk in close collaboration with IT, Production Partners, and the platform vendor, while being accountable for ensuring service desk SLA and satisfaction metrics are met through proactive coordination with all relevant stakeholders.
• Planning and operationalizing pilot programs for new services, including demand analysis, requirement definition, and performance metrics
• Supporting the execution of the platform migration roadmap, including site grouping, feature categorization, and maintaining a clean site inventory
• Producing in-depth reports on incidents and service requests to support continuous improvement
• Collaborating with the product team to define process-related requirements
• Supporting the creation of technical training content for Production Partners in coordination with the platform vendor

Skills / Experience

• Academic background in Project Management, Marketing, IT, or a related field
• Minimum 5 years of experience in web projects and familiarity with website production processes
• Strong understanding of web infrastructure and lifecycle management
• Experience working in Drupal environments
• Proficiency with service operation tools, particularly Jira and ServiceNow
• A motivated, detail-oriented individual eager to learn and contribute to business value
• Ability to collaborate effectively with IT and cross-functional teams
• Analytical mindset with a focus on governance, performance, and service quality
• Fluent in English and comfortable working in an international environment
• Strong organizational skills and ability to work independently and remotely
• Team-oriented mindset
• Interest in the pharmaceutical industry is a plus
• Excellent communication and presentation skills

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Social network you want to login/join with:

Omega CRM Consulting is looking for a Web Services Operational Project Manager that would like to collaborate with one of the top global pharmaceutical companies.

Human Pharma Services (HPS) delivers a centralized global model that supports internal marketing teams with end-to-end services—from creative content to digital operations—so they can focus on customer engagement. The HPS Web Factory, partners with a scalable offshore team of Production Partners to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform that ensures consistency and efficiency across markets.

As an Operational Project Manager, you will support the Web Factory Service Owner in driving diverse initiatives that enhance and streamline end-to-end web delivery processes.

Key Responsibilities:

• Collaborating with cross-functional stakeholders across multiple regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement
• Monitoring and optimizing service quality and cost-effectiveness delivered by Production Partners
• Ensuring adherence to and driving improvements in Service Operations Tools (Jira and ServiceNow)
• Leading the implementation of a new one-stop-shop help desk in close collaboration with IT, Production Partners, and the platform vendor, while being accountable for ensuring service desk SLA and satisfaction metrics are met through proactive coordination with all relevant stakeholders.
• Planning and operationalizing pilot programs for new services, including demand analysis, requirement definition, and performance metrics
• Supporting the execution of the platform migration roadmap, including site grouping, feature categorization, and maintaining a clean site inventory
• Producing in-depth reports on incidents and service requests to support continuous improvement
• Collaborating with the product team to define process-related requirements
• Supporting the creation of technical training content for Production Partners in coordination with the platform vendor

Skills / Experience

• Academic background in Project Management, Marketing, IT, or a related field
• Minimum 5 years of experience in web projects and familiarity with website production processes
• Strong understanding of web infrastructure and lifecycle management
• Experience working in Drupal environments
• Proficiency with service operation tools, particularly Jira and ServiceNow
• A motivated, detail-oriented individual eager to learn and contribute to business value
• Ability to collaborate effectively with IT and cross-functional teams
• Analytical mindset with a focus on governance, performance, and service quality
• Fluent in English and comfortable working in an international environment
• Strong organizational skills and ability to work independently and remotely
• Team-oriented mindset
• Interest in the pharmaceutical industry is a plus
• Excellent communication and presentation skills

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Social network you want to login/join with:

Omega CRM Consulting is looking for a Web Services Operational Project Manager that would like to collaborate with one of the top global pharmaceutical companies.

Human Pharma Services (HPS) delivers a centralized global model that supports internal marketing teams with end-to-end services—from creative content to digital operations—so they can focus on customer engagement. The HPS Web Factory, partners with a scalable offshore team of Production Partners to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform that ensures consistency and efficiency across markets.

As an Operational Project Manager, you will support the Web Factory Service Owner in driving diverse initiatives that enhance and streamline end-to-end web delivery processes.

Key Responsibilities:

• Collaborating with cross-functional stakeholders across multiple regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement
• Monitoring and optimizing service quality and cost-effectiveness delivered by Production Partners
• Ensuring adherence to and driving improvements in Service Operations Tools (Jira and ServiceNow)
• Leading the implementation of a new one-stop-shop help desk in close collaboration with IT, Production Partners, and the platform vendor, while being accountable for ensuring service desk SLA and satisfaction metrics are met through proactive coordination with all relevant stakeholders.
• Planning and operationalizing pilot programs for new services, including demand analysis, requirement definition, and performance metrics
• Supporting the execution of the platform migration roadmap, including site grouping, feature categorization, and maintaining a clean site inventory
• Producing in-depth reports on incidents and service requests to support continuous improvement
• Collaborating with the product team to define process-related requirements
• Supporting the creation of technical training content for Production Partners in coordination with the platform vendor

Skills / Experience

• Academic background in Project Management, Marketing, IT, or a related field
• Minimum 5 years of experience in web projects and familiarity with website production processes
• Strong understanding of web infrastructure and lifecycle management
• Experience working in Drupal environments
• Proficiency with service operation tools, particularly Jira and ServiceNow
• A motivated, detail-oriented individual eager to learn and contribute to business value
• Ability to collaborate effectively with IT and cross-functional teams
• Analytical mindset with a focus on governance, performance, and service quality
• Fluent in English and comfortable working in an international environment
• Strong organizational skills and ability to work independently and remotely
• Team-oriented mindset
• Interest in the pharmaceutical industry is a plus
• Excellent communication and presentation skills

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Social network you want to login/join with:

Omega CRM Consulting is looking for a Web Services Operational Project Manager that would like to collaborate with one of the top global pharmaceutical companies.

Human Pharma Services (HPS) delivers a centralized global model that supports internal marketing teams with end-to-end services—from creative content to digital operations—so they can focus on customer engagement. The HPS Web Factory, partners with a scalable offshore team of Production Partners to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform that ensures consistency and efficiency across markets.

As an Operational Project Manager, you will support the Web Factory Service Owner in driving diverse initiatives that enhance and streamline end-to-end web delivery processes.

Key Responsibilities:

• Collaborating with cross-functional stakeholders across multiple regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement
• Monitoring and optimizing service quality and cost-effectiveness delivered by Production Partners
• Ensuring adherence to and driving improvements in Service Operations Tools (Jira and ServiceNow)
• Leading the implementation of a new one-stop-shop help desk in close collaboration with IT, Production Partners, and the platform vendor, while being accountable for ensuring service desk SLA and satisfaction metrics are met through proactive coordination with all relevant stakeholders.
• Planning and operationalizing pilot programs for new services, including demand analysis, requirement definition, and performance metrics
• Supporting the execution of the platform migration roadmap, including site grouping, feature categorization, and maintaining a clean site inventory
• Producing in-depth reports on incidents and service requests to support continuous improvement
• Collaborating with the product team to define process-related requirements
• Supporting the creation of technical training content for Production Partners in coordination with the platform vendor

Skills / Experience

• Academic background in Project Management, Marketing, IT, or a related field
• Minimum 5 years of experience in web projects and familiarity with website production processes
• Strong understanding of web infrastructure and lifecycle management
• Experience working in Drupal environments
• Proficiency with service operation tools, particularly Jira and ServiceNow
• A motivated, detail-oriented individual eager to learn and contribute to business value
• Ability to collaborate effectively with IT and cross-functional teams
• Analytical mindset with a focus on governance, performance, and service quality
• Fluent in English and comfortable working in an international environment
• Strong organizational skills and ability to work independently and remotely
• Team-oriented mindset
• Interest in the pharmaceutical industry is a plus
• Excellent communication and presentation skills

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Social network you want to login/join with:

Omega CRM Consulting is looking for a Web Services Operational Project Manager that would like to collaborate with one of the top global pharmaceutical companies.

Human Pharma Services (HPS) delivers a centralized global model that supports internal marketing teams with end-to-end services—from creative content to digital operations—so they can focus on customer engagement. The HPS Web Factory, partners with a scalable offshore team of Production Partners to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform that ensures consistency and efficiency across markets.

As an Operational Project Manager, you will support the Web Factory Service Owner in driving diverse initiatives that enhance and streamline end-to-end web delivery processes.

Key Responsibilities:

• Collaborating with cross-functional stakeholders across multiple regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement
• Monitoring and optimizing service quality and cost-effectiveness delivered by Production Partners
• Ensuring adherence to and driving improvements in Service Operations Tools (Jira and ServiceNow)
• Leading the implementation of a new one-stop-shop help desk in close collaboration with IT, Production Partners, and the platform vendor, while being accountable for ensuring service desk SLA and satisfaction metrics are met through proactive coordination with all relevant stakeholders.
• Planning and operationalizing pilot programs for new services, including demand analysis, requirement definition, and performance metrics
• Supporting the execution of the platform migration roadmap, including site grouping, feature categorization, and maintaining a clean site inventory
• Producing in-depth reports on incidents and service requests to support continuous improvement
• Collaborating with the product team to define process-related requirements
• Supporting the creation of technical training content for Production Partners in coordination with the platform vendor

Skills / Experience

• Academic background in Project Management, Marketing, IT, or a related field
• Minimum 5 years of experience in web projects and familiarity with website production processes
• Strong understanding of web infrastructure and lifecycle management
• Experience working in Drupal environments
• Proficiency with service operation tools, particularly Jira and ServiceNow
• A motivated, detail-oriented individual eager to learn and contribute to business value
• Ability to collaborate effectively with IT and cross-functional teams
• Analytical mindset with a focus on governance, performance, and service quality
• Fluent in English and comfortable working in an international environment
• Strong organizational skills and ability to work independently and remotely
• Team-oriented mindset
• Interest in the pharmaceutical industry is a plus
• Excellent communication and presentation skills

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Social network you want to login/join with:

Omega CRM Consulting is looking for a Web Services Operational Project Manager that would like to collaborate with one of the top global pharmaceutical companies.

Human Pharma Services (HPS) delivers a centralized global model that supports internal marketing teams with end-to-end services—from creative content to digital operations—so they can focus on customer engagement. The HPS Web Factory, partners with a scalable offshore team of Production Partners to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform that ensures consistency and efficiency across markets.

As an Operational Project Manager, you will support the Web Factory Service Owner in driving diverse initiatives that enhance and streamline end-to-end web delivery processes.

Key Responsibilities:

• Collaborating with cross-functional stakeholders across multiple regions to gather feedback, provide updates, solve challenges creatively, and promote continuous improvement
• Monitoring and optimizing service quality and cost-effectiveness delivered by Production Partners
• Ensuring adherence to and driving improvements in Service Operations Tools (Jira and ServiceNow)
• Leading the implementation of a new one-stop-shop help desk in close collaboration with IT, Production Partners, and the platform vendor, while being accountable for ensuring service desk SLA and satisfaction metrics are met through proactive coordination with all relevant stakeholders.
• Planning and operationalizing pilot programs for new services, including demand analysis, requirement definition, and performance metrics
• Supporting the execution of the platform migration roadmap, including site grouping, feature categorization, and maintaining a clean site inventory
• Producing in-depth reports on incidents and service requests to support continuous improvement
• Collaborating with the product team to define process-related requirements
• Supporting the creation of technical training content for Production Partners in coordination with the platform vendor

Skills / Experience

• Academic background in Project Management, Marketing, IT, or a related field
• Minimum 5 years of experience in web projects and familiarity with website production processes
• Strong understanding of web infrastructure and lifecycle management
• Experience working in Drupal environments
• Proficiency with service operation tools, particularly Jira and ServiceNow
• A motivated, detail-oriented individual eager to learn and contribute to business value
• Ability to collaborate effectively with IT and cross-functional teams
• Analytical mindset with a focus on governance, performance, and service quality
• Fluent in English and comfortable working in an international environment
• Strong organizational skills and ability to work independently and remotely
• Team-oriented mindset
• Interest in the pharmaceutical industry is a plus
• Excellent communication and presentation skills

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.