4.623 Ofertas de Profesionales de Customer Success en España
Customer Engagement
Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
Siemens, a global leader with over 175 years of history, took a revolutionary step 5 years ago with the creation of Siemens Advanta, its specialized division in consulting and digital transformation. As a trusted advisor, Siemens Advanta establishes lasting partnerships with its clients, accompanying them on their journey towards digitalization and modernization of their organizations.
The Iberia region has established itself as one of the most dynamic and promising markets for Siemens Advanta, with significant investment in resources and capabilities. Currently, it has a team of more than 100 highly qualified professionals who offer professional services structured in three fundamental areas:
- Consulting: helping clients understand their digital maturity level, helping them create an evolution plan based on their priorities, improving production excellence, process improvement, defining clients' business digitalization, cost reduction, etc.
- Digital Solutions Design: understanding client needs and converting them into technological solutions, both IT and OT.
- Digital Solutions Implementation: implementing software development applications, data platforms, Cloud & On-Prem infrastructures, reporting systems, LowCode Applications, etc.
We are looking to incorporate a Customer Engagement profile to help us with different functions that combine technical and management aspects such as:
The Customer Engagement will lead consulting projects for Siemens Advanta's digital consulting division for industrial clients in Iberia. They will be responsible for coordinating organizational resources from both the client and Siemens within the projects and must ensure the achievement of project objectives.
Projects may be of different types, ranging from global digital transformation projects for a company to the development of more specific projects such as developing a solution for a specific organizational objective. The main functions of this role will be:
- Developing and maintaining long-term customer relationships tracking interaction history and keeping a personalized communication.
- Contact Points between Client and Company: Maintaining Contact with Clients and Key Project Stakeholders.
- Team Management: facilitating the relationship between members of the delivery team.
- Communication: will be a key piece in client communication and will be responsible for coordination between departments to ensure expectations are met.
- Quality Control: ensuring standards are met, reporting to management, and managing the review and validation of deliverables.
- New opportunities Management: identifying potential business opportunities.
Requirements and valuable aspects of the profile:
- Degree in Industrial Engineering, Telecommunications, Computer Science, or related fields (required).
- Master's in business administration (MBA) (valuable).
- Project Management.
- Professional - high level of English.
- Experience in energy and infrastructure projects (valuable).
- Travel Availability (required).
Experience:
- More than 5 years of industry experience, with at least 3-5 years in project management and or customer engagement roles.
- Projects/consulting: Project management, industrial client consulting, improvement of production KPIs, quality, and maintenance.
- Experience in OT & IT integration projects in industrial clients.
We are committed to diversity:
At Siemens, we promote equal opportunities for all people, regardless of gender, identity, sexual orientation, ethnicity, age, (dis)ability, neurodiversity, or any other characteristic. We believe that diversity drives our success, and we strive to create an inclusive environment where everybody feels welcomed and can thrive and develop professionally. Our Equity plan, aligned with established law, ensures fair and transparent treatment, and we are committed to continue building an equal and diverse workplace. #J-18808-Ljbffr
Customer Engagement
Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
Siemens, a global leader with over 175 years of history, took a revolutionary step 5 years ago with the creation of Siemens Advanta, its specialized division in consulting and digital transformation. As a trusted advisor, Siemens Advanta establishes lasting partnerships with its clients, accompanying them on their journey towards digitalization and modernization of their organizations.
The Iberia region has established itself as one of the most dynamic and promising markets for Siemens Advanta, with significant investment in resources and capabilities. Currently, it has a team of more than 100 highly qualified professionals who offer professional services structured in three fundamental areas:
- Consulting: helping clients understand their digital maturity level, helping them create an evolution plan based on their priorities, improving production excellence, process improvement, defining clients' business digitalization, cost reduction, etc.
- Digital Solutions Design: understanding client needs and converting them into technological solutions, both IT and OT.
- Digital Solutions Implementation: implementing software development applications, data platforms, Cloud & On-Prem infrastructures, reporting systems, LowCode Applications, etc.
We are looking to incorporate a Customer Engagement profile to help us with different functions that combine technical and management aspects such as:
The Customer Engagement will lead consulting projects for Siemens Advanta's digital consulting division for industrial clients in Iberia. They will be responsible for coordinating organizational resources from both the client and Siemens within the projects and must ensure the achievement of project objectives.
Projects may be of different types, ranging from global digital transformation projects for a company to the development of more specific projects such as developing a solution for a specific organizational objective. The main functions of this role will be:
- Developing and maintaining long-term customer relationships tracking interaction history and keeping a personalized communication.
- Contact Points between Client and Company: Maintaining Contact with Clients and Key Project Stakeholders.
- Team Management: facilitating the relationship between members of the delivery team.
- Communication: will be a key piece in client communication and will be responsible for coordination between departments to ensure expectations are met.
- Quality Control: ensuring standards are met, reporting to management, and managing the review and validation of deliverables.
- New opportunities Management: identifying potential business opportunities.
Requirements and valuable aspects of the profile:
- Degree in Industrial Engineering, Telecommunications, Computer Science, or related fields (required).
- Master's in business administration (MBA) (valuable).
- Project Management.
- Professional - high level of English.
- Experience in energy and infrastructure projects (valuable).
- Travel Availability (required).
Experience:
- More than 5 years of industry experience, with at least 3-5 years in project management and or customer engagement roles.
- Projects/consulting: Project management, industrial client consulting, improvement of production KPIs, quality, and maintenance.
- Experience in OT & IT integration projects in industrial clients.
We are committed to diversity:
At Siemens, we promote equal opportunities for all people, regardless of gender, identity, sexual orientation, ethnicity, age, (dis)ability, neurodiversity, or any other characteristic. We believe that diversity drives our success, and we strive to create an inclusive environment where everybody feels welcomed and can thrive and develop professionally. Our Equity plan, aligned with established law, ensures fair and transparent treatment, and we are committed to continue building an equal and diverse workplace. #J-18808-Ljbffr
Customer Engagement
Ayer
Trabajo visto
Descripción Del Trabajo
Siemens, a global leader with over 175 years of history, took a revolutionary step 5 years ago with the creation of Siemens Advanta, its specialized division in consulting and digital transformation. As a trusted advisor, Siemens Advanta establishes lasting partnerships with its clients, accompanying them on their journey towards digitalization and modernization of their organizations.
The Iberia region has established itself as one of the most dynamic and promising markets for Siemens Advanta, with significant investment in resources and capabilities. Currently, it has a team of more than 100 highly qualified professionals who offer professional services structured in three fundamental areas:
- Consulting: helping clients understand their digital maturity level, helping them create an evolution plan based on their priorities, improving production excellence, process improvement, defining clients' business digitalization, cost reduction, etc.
- Digital Solutions Design: understanding client needs and converting them into technological solutions, both IT and OT.
- Digital Solutions Implementation: implementing software development applications, data platforms, Cloud & On-Prem infrastructures, reporting systems, LowCode Applications, etc.
We are looking to incorporate a Customer Engagement profile to help us with different functions that combine technical and management aspects such as:
The Customer Engagement will lead consulting projects for Siemens Advanta's digital consulting division for industrial clients in Iberia. They will be responsible for coordinating organizational resources from both the client and Siemens within the projects and must ensure the achievement of project objectives.
Projects may be of different types, ranging from global digital transformation projects for a company to the development of more specific projects such as developing a solution for a specific organizational objective. The main functions of this role will be:
- Developing and maintaining long-term customer relationships tracking interaction history and keeping a personalized communication.
- Contact Points between Client and Company: Maintaining Contact with Clients and Key Project Stakeholders.
- Team Management: facilitating the relationship between members of the delivery team.
- Communication: will be a key piece in client communication and will be responsible for coordination between departments to ensure expectations are met.
- Quality Control: ensuring standards are met, reporting to management, and managing the review and validation of deliverables.
- New opportunities Management: identifying potential business opportunities.
Requirements and valuable aspects of the profile:
- Degree in Industrial Engineering, Telecommunications, Computer Science, or related fields (required).
- Master's in business administration (MBA) (valuable).
- Project Management.
- Professional - high level of English.
- Experience in energy and infrastructure projects (valuable).
- Travel Availability (required).
Experience:
- More than 5 years of industry experience, with at least 3-5 years in project management and or customer engagement roles.
- Projects/consulting: Project management, industrial client consulting, improvement of production KPIs, quality, and maintenance.
- Experience in OT & IT integration projects in industrial clients.
We are committed to diversity:
At Siemens, we promote equal opportunities for all people, regardless of gender, identity, sexual orientation, ethnicity, age, (dis)ability, neurodiversity, or any other characteristic. We believe that diversity drives our success, and we strive to create an inclusive environment where everybody feels welcomed and can thrive and develop professionally. Our Equity plan, aligned with established law, ensures fair and transparent treatment, and we are committed to continue building an equal and diverse workplace. #J-18808-Ljbffr
Customer Engagement Rd
Publicado hace 6 días
Trabajo visto
Descripción Del Trabajo
Overview
Customer Engagement Rare Diseases (RD)
- Location: Madrid or Barcelona
- 50% Remote working and 20% of travel expected
- Job type: Permanent
Our Team :
Sanofi es líder en enfermedades raras, gracias a la innovación, los tratamientos y servicios médicos para clínicos y pacientes, en un entorno que ha ido cambiando a una situación de alta competencia.
Durante las dos últimas décadas, Sanofi ha sido pionera en la investigación y desarrollo de tratamientos para pacientes con enfermedades genéticas raras, incluyendo las enfermedades de Gaucher, Fabry, Pompe, Mucopolisacaridosis tipo I y la Púrpura Trombocitopénica Trombótica adquirida (PTTa).
Main responsibilities :
La persona que ocupe este puesto será responsable de ejecutar la estrategia a medio plazo para lograr la excelencia en la captación y mantenimiento de clientes, proporcionándoles una gran experiencia omnicanal, asegurando el cumplimiento de todos los procedimientos de la compañía.
Análisis de la situación digital de RD&RBD :
- Conocimiento del cliente a través de la segmentación. Construir la segmentación del cliente persona
- Identificar y recoger los insights de los clientes para la puesta en marcha o el desarrollo de futuros proyectos digitales
- Analizar las actividades de otras compañías del sector de las enfermedades raras o de la atención especializada, para asegurar la adaptación de las acciones a las necesidades del mercado, identificar oportunidades, desarrollando proyectos orientados al cliente que proporcionen experiencias personalizadas
Desarrollo e Implementación de las campañas GtM :
- Aumentar el conocimiento de las enfermedades raras entre las especialidades y los clínicos menos conocedores de éstas. Todo ello a través de “unbranded content” y la puesta en valor de la oferta de servicios para estos profesionales y sus pacientes, en estrecha colaboración con las funciones de Marketing, Médico y otras de soporte clave
- Desarrollo del customer engagement journey para cada nueva especialidad, haciendo hincapié en los mensajes a trasmitir en cada fase
- Diseño de las métricas y KPIs de cada campaña para asegurar la calidad de la ejecución de los proyectos que ponga en marcha
- Experience :
- Experiência previa en la Industria Farmacéutica, a ser posible en el mercado hospitalario
- Experiência previa en Marketing
- Experiência previa con herramientas de marketing digital
- Soft skills :
- Flexibilidad y adaptación al cambio
- Busca reinventar la forma de trabajar cada día
- Experiência trabajando en equipos multidisciplinares y manejo de varios proyectos de forma simultánea
- Technical skills :
- Orientado al cliente
- Visión estratégica y capacidad analítica
- Desarrollo de ideas y capacidad para innovar
- Education : Licenciatura en ciencias de la salud o en ADE
- Languages : Alto nível de inglés (oral y escrito)
- Ir más allá del nível sobre el cual hemos operado hasta ahora
- Actuar en lugar de esperar a que te digan qué hacer
- Actuar en interés de nuestros pacientes y clientes
- Poner el interés de la organización por delante del propio o del equipo
Pursue progress, discover extraordinary
LI-EUR
LI-HYBRID
Nuestro entorno requiere de un conjunto de habilidades y comportamientos cada vez más diverso para poder adaptarnos a los constantes cambios e impulsar la mejora continua en la forma de relacionarnos con nuestros clientes.
Esas mejoras proceden tanto de los canales que utilizamos como de la recopilación de información de nuestros clientes, de modo que sabemos lo que funciona, lo que no funciona, y nos alineamos con todas nuestras franquicias para adaptarnos y crecer.
Liderar la transformación hacia el mercado, garantizando que nuestra organización se mantenga continuamente alerta ante los cambios del entorno y las prácticas necesarias para adaptarse a las necesidades de nuestros clientes.
Se requiere un enfoque particular en el entorno digital, alejándose de los numerosos sitios web y agencias que utilizamos para continuar con la implementación de nuestro canal insignia "Campus Sanofi" y aportando habilidades esenciales en la empresa, para mejorar nuestra agilidad, eficiencia y consistencia.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
#J-18808-LjbffrCustomer Engagement Intern
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
Our mission within the GTM team team is to educate and convince customers and prospects about the technical and business value Make provides. The teamwork of the Account Management Team and Value Engineering team gives customers both a commercial and technical expert invested in their success, and function as advisors and advocates for their customers, with close ties between various departments like sales, marketing, product, support, and more.
As an **Customer Engagement Intern** , you'll support post-sales, managing customer portfolios, and owning operational tasks to deliver customer value. You'll help coordinate customer workshops, assist with outreach campaigns, help our customers with understanding what's possible to build with AI and automation through Make, and collaborate on internal projects (coordination, reporting, light automation). This internship will give you hands-on exposure to customer success, business development, and automation in a fast-growing SaaS company.
**Responsibilities:**
+ Focus on our EMEA Customer portfolio, prioritizing efforts by business value
+ Strategically and proactively reach out to customers - calls, emails, cadencies - to increase Make platform adoption through new features and workshops
+ Assist in the creation of collateral for technical and value-driving workshops (documents, diagrams, slides)
+ Assist in preparing internal Make presentations and reports
+ Gain exposure to the Make platform, building AI and no-code automation workflows for internal initiatives, and learn from market experts
**Requirements:**
+ Currently pursuing a Bachelor's/Master's degree or equivalent or new graduate within 12 months
+ Proactive, hands-on, and a quick learner with strong problem-solving and interpersonal skills
+ Passionate about talking to customers, emerging technology including, automation, and AI, and translating enthusiasm into business solutions
+ Excellent verbal, written, and presentation skills. Adaptable to fast-paced environments
+ Fluent in English
**Nice to have:**
+ Familiarity with Make's no-code automation platform
+ Curiosity to learn more about customer-facing roles and light technical skills (automation technologies, middleware, integration architecture patterns, APIs, SOA, Databases, etc.)
+ A strong willingness to learn is more important than meeting every single requirement, especially if you lack experience in a particular area mentioned
**What We Offer:**
+ Paid vacation
+ Hands-on experience in a leading SaaS company
+ Opportunity to work on impactful projects with real-world applications as part of a key team that drives internal operations
+ Mentorship and guidance from experienced professionals
+ Flexible work environment with potential for remote work
+ Potential for future full-time employment based on performance
_If you see a match, let us know and apply now!_
**What we stand for:**
**We roll together -** We embrace different ideas to grow together and create powerful solutions.
**Customer impact first -** We empower our customers to succeed, aiming for sustainable impact.
**Game on! -** We're explorers at heart: play is our fuel and creativity has no limits.
For more, feel free to check out our Life at Make Instagram ( , Meet-up page ( , or YouTube ( to get a sense of the vibe.
At Make, we know that exceptional work comes from people who bring different perspectives and experiences. We build a place where everyone feels welcome, heard, and empowered to create, contribute, grow and make an impact. We encourage people of all backgrounds, identities, abilities, and experiences to apply. Our hiring decisions are based on your qualifications, skills, merit, and the needs of our business. We have zero tolerance for discrimination or harassment of any kind.
Accessibility and Candidate Notices (
Customer Engagement Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
About this Role
We seek a skilled Customer Success professional to collaborate with our Service Delivery Team, ensuring the successful delivery of high-quality services to our customers. Our goal is to enhance customer satisfaction and security through effective communication and care.
In this role, you will work closely with security specialists, analysts, and consultants to ensure seamless service delivery, manage customer expectations, and identify opportunities for improvement.
Key Responsibilities
Onboarding
- Kick off: Participate in meetings to establish relationships with stakeholders from the customer side.
- Telemetry planning: Update information regarding digital assets in the database, monitoring ingestion size after each log source integration.
- Enablement sessions: Share and clarify lists of alerts covered in the service and their criticality, sharing the communication protocol.
Reviews
- Monthly follow-ups: Analyze alert trends, false positives, detection tuning, and review all pending actions from previous meetings.
- Quarterly business review: Share MITRE coverage and technical improvements.
- Annual planning: Support preparing the annual plan, sharing technical details to land proposed actions properly.
Customer Support
- Orchestrate answers for customer requests: Coordinate with Managers and evaluate the criticality of each task to prioritize.
- Coordinate troubleshooting and escalation: Work with teams to resolve issues efficiently.
- SLA: Discuss key performance indicators related to this matter with the client.
- Advisory sessions: Lead interviews/workshops with the customer to gather valuable insights.
- Incident response: Participate in checkpoint meetings to support the customer with whatever is needed.
Contract Management
- Monitor account 'P&L': Keep track of financial aspects.
- Monitor service quality: Ensure high standards are met.
Requirements
- Bachelor's degree in engineering or a related field: We require a strong educational foundation.
- Technical background: Experience in relevant fields is necessary.
- Good communication & presentation skills: Effective communication is crucial.
- Ability to establish strong relationships: Building trust is essential.
- Problem-solving mindset, with strong analytical skills and attention to detail: Analytical thinking is vital.
- Ability to manage priorities, deadlines, and service improvements proactively: Stay ahead of challenges.
- Proactive and results-driven, with strong follow-up and commitment to service excellence: Deliver exceptional results.
We celebrate diversity and commit to creating an inclusive environment for all employees. We do not discriminate based on protected conditions.
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