5.607 Ofertas de Service Representative en España

Gi Group es la multinacional Italiana líder en el mundo que ofrece soluciones integrales para el desarrollo del mercado laboral. Nuestra misión es contribuir con una visión global al desarrollo del mercado laboral con el objetivo principal de aumentar la empleabilidad, basándonos siempre en el valor personal y social del trabajo.

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Desde Gi Group buscamos incorporar a un/a CUSTOMER EXPERIENCIE en una empresa de puertas industriales y peatonales ubicada en San Sebastián de los Reyes, Madrid, para llevar a cabo una posición temporal de 3 a 6 meses.

Por favor, lee bien las tareas, requisitos y condiciones. Inscríbete en caso de que te encaje lo ofertado.

Propósito del puesto (Tareas a desempeñar):

• Administrativo de Compras. Tareas de Procurement compra de repuestos y servicios, y negociación de contratos con proveedores.
• Resolución de incidencia con pedidos.
• Requisitos necesarios (estudios, experiencia.):
• Experiencia en compra de repuestos y servicios, y negociación de contratos con proveedores en energías renovables, específicamente energía eólica comprobable de al menos dos años.

Contrato de 6 meses de incorporación.

Horario ejemplo 39.5h / L-J 9h-18h y V 9h-17.30h. Horario especial de lunes a jueves de 12:00 a 21:00 horas, viernes de 12:00 a 17:30 con media hora para la comida

- Nivel de inglés alto, es para operar y negociar con EEUU y llevar reuniones de seguimiento con cliente y proveedores.

Gi Group es la multinacional Italiana líder en el mundo que ofrece soluciones integrales para el desarrollo del mercado laboral. Nuestra misión es contribuir con una visión global al desarrollo del mercado laboral con el objetivo principal de aumentar la empleabilidad, basándonos siempre en el valor personal y social del trabajo.

Conoce más en

Desde Gi Group buscamos incorporar a un/a CUSTOMER EXPERIENCIE en una empresa de puertas industriales y peatonales ubicada en San Sebastián de los Reyes, Madrid, para llevar a cabo una posición temporal de 3 a 6 meses.

Por favor, lee bien las tareas, requisitos y condiciones. Inscríbete en caso de que te encaje lo ofertado.

Propósito del puesto (Tareas a desempeñar):

• Administrativo de Compras. Tareas de Procurement compra de repuestos y servicios, y negociación de contratos con proveedores.
• Resolución de incidencia con pedidos.
• Requisitos necesarios (estudios, experiencia.):
• Experiencia en compra de repuestos y servicios, y negociación de contratos con proveedores en energías renovables, específicamente energía eólica comprobable de al menos dos años.

Contrato de 6 meses de incorporación.

Horario ejemplo 39.5h / L-J 9h-18h y V 9h-17.30h. Horario especial de lunes a jueves de 12:00 a 21:00 horas, viernes de 12:00 a 17:30 con media hora para la comida

- Nivel de inglés alto, es para operar y negociar con EEUU y llevar reuniones de seguimiento con cliente y proveedores.

Gi Group es la multinacional Italiana líder en el mundo que ofrece soluciones integrales para el desarrollo del mercado laboral. Nuestra misión es contribuir con una visión global al desarrollo del mercado laboral con el objetivo principal de aumentar la empleabilidad, basándonos siempre en el valor personal y social del trabajo.

Conoce más en

Desde Gi Group buscamos incorporar a un/a CUSTOMER EXPERIENCIE en una empresa de puertas industriales y peatonales ubicada en San Sebastián de los Reyes, Madrid, para llevar a cabo una posición temporal de 3 a 6 meses.

Por favor, lee bien las tareas, requisitos y condiciones. Inscríbete en caso de que te encaje lo ofertado.

Propósito del puesto (Tareas a desempeñar):

• Administrativo de Compras. Tareas de Procurement compra de repuestos y servicios, y negociación de contratos con proveedores.
• Resolución de incidencia con pedidos.
• Requisitos necesarios (estudios, experiencia.):
• Experiencia en compra de repuestos y servicios, y negociación de contratos con proveedores en energías renovables, específicamente energía eólica comprobable de al menos dos años.

Contrato de 6 meses de incorporación.

Horario ejemplo 39.5h / L-J 9h-18h y V 9h-17.30h. Horario especial de lunes a jueves de 12:00 a 21:00 horas, viernes de 12:00 a 17:30 con media hora para la comida

- Nivel de inglés alto, es para operar y negociar con EEUU y llevar reuniones de seguimiento con cliente y proveedores.

Customer Service Representative Job Description

The Customer Service Representative will be responsible for providing exceptional customer service to clients and suppliers, responding to their inquiries, resolving issues in a timely manner, and ensuring that their needs are met.

The ideal candidate should have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. They should also be able to analyze problems, think critically, and come up with creative solutions.

This role requires a high level of attention to detail, organizational skills, and the ability to multitask. The successful candidate should be able to work independently and as part of a team, with a strong focus on delivering results and meeting targets.

Key Responsibilities :

• Client and Supplier Support : Respond to client and supplier inquiries via phone, email, and e-Ticketing system.
• Issue Resolution : Resolve issues related to AP / AR and MPC within 48 hours.
• Communication : Communicate with clients and suppliers in a professional and courteous manner.
• Problem-Solving : Analyze problems, identify solutions, and implement them efficiently.
• Record-Keeping : Maintain accurate records of client and supplier interactions and issue resolutions.

Required Skills and Qualifications :

• Bachelor's Degree : In Business Administration or a related field.
• Languages : Fluent English, multiple languages an asset.
• IT Skills : Basic knowledge of SAP / FI, MS Office tools, and Excel.
• Soft Skills : Excellent communication, problem-solving, and time management skills.

Benefits :

• Semester Internship : Opportunity to gain hands-on experience in a dynamic company.
• Professional Development : Training and mentorship opportunities to enhance skills and knowledge.
• Culture : Collaborative and inclusive work environment.

Others :

• Flexibility : Ability to work flexible hours, including mornings, afternoons, and some evenings.
• Location : Must be willing to relocate to Madrid, Spain.

Gi Group es la multinacional Italiana líder en el mundo que ofrece soluciones integrales para el desarrollo del mercado laboral. Nuestra misión es contribuir con una visión global al desarrollo del mercado laboral con el objetivo principal de aumentar la empleabilidad, basándonos siempre en el valor personal y social del trabajo.

Conoce más en

Desde Gi Group buscamos incorporar a un/a CUSTOMER EXPERIENCIE en una empresa de puertas industriales y peatonales ubicada en San Sebastián de los Reyes, Madrid, para llevar a cabo una posición temporal de 3 a 6 meses.

Por favor, lee bien las tareas, requisitos y condiciones. Inscríbete en caso de que te encaje lo ofertado.

Propósito del puesto (Tareas a desempeñar):

• Administrativo de Compras. Tareas de Procurement compra de repuestos y servicios, y negociación de contratos con proveedores.
• Resolución de incidencia con pedidos.
• Requisitos necesarios (estudios, experiencia.):
• Experiencia en compra de repuestos y servicios, y negociación de contratos con proveedores en energías renovables, específicamente energía eólica comprobable de al menos dos años.

Contrato de 6 meses de incorporación.

Horario ejemplo 39.5h / L-J 9h-18h y V 9h-17.30h. Horario especial de lunes a jueves de 12:00 a 21:00 horas, viernes de 12:00 a 17:30 con media hora para la comida

- Nivel de inglés alto, es para operar y negociar con EEUU y llevar reuniones de seguimiento con cliente y proveedores.

Job position : Student Advisor (Customer Representative Agent)

Job type : full time

Office location : Barcelona, Spaces Universidad

Who are we? EF Corporate Learning's purpose is to release human power to change the world through learning. We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education. We design and deliver language and communication, coaching and leadership development programs drawing on the expertise from one of the world’s leading private education companies, EF Education First, and internationally acclaimed and triple-accredited business school, Hult International Business School. As much as we help our clients to be change-makers, we also empower our people to drive positive change. We believe nothing is impossible, especially if we work as a team. We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality. We are curious, creative, and positive.

The Opportunity

Our Operations team is looking for a Customer Representative Agent on a temporary basis to provide excellent support to our Spanish-speaking customers through monthly outbound calls, emails, and live chats. This job necessitates patience, attentiveness, time management, and the ability to work independently. A successful candidate will thrive in a friendly but hard-working environment, eager to build strong relationships with customers, work in and learn from an international team, and make an impact in an innovative education company.

Why work for us?

• Opportunities to lead projects and develop products for our clients, producing meaningful work that makes a difference to people’s lives.
• Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities.
• A competitive salary (based on track record) and benefits packages.
• Comprehensive onboarding and development programs.
• A strong network of international peers and collaborators.

Key responsibilities

• Motivating and guiding students through our online school and testing systems.
• Advising learners on achieving personal and company learning targets via phone.
• Presenting school features and options to provide a customized service.
• Overcoming students’ objections and anticipating their needs by offering personal solutions for managing time and progress.
• Offering calls and follow-up services mainly in Spanish (C1 / C2), but at times in English as well.
• Providing technical solutions to ensure the best learning experience using EF products.
• Reporting to the Market Supervisor.

To be successful in this role, you need to be / have

• Excellent writing and speaking skills in Spanish and English.
• Highly responsible with a strong sense of ownership.
• Focused on student satisfaction.
• Positive attitude with a will to investigate and find solutions to problems.
• Team and entrepreneurial spirit.
• Cultural awareness and interpersonal skills to establish trusted advisor relationships with students.
• Detail-oriented, patient, organized.
• Decision-maker and proactive.
• Time management skills with a sharp sense of priorities.
• Constantly striving for improved quality and results.
• Strong computer and Internet knowledge.
• Comfortable and agile with working on various electronic platforms daily.
• Excellent at multitasking.

Select how often (in days) to receive an alert :

• Meeting within 2 to 4 weeks with our hiring officer : Belén
• Interview with the manager : Jerôme
• Possible meet & greet session with the team or a coworker

OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated, and respected, so as to develop each person's full potential and strengths.

Be free to be yourself!

SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT

Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.

As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign

Discover some of our passionate employees and explore their occupations at OVHcloud!

Do you want to contribute to unique projects and build the free cloud together? Let's go!

At OVHcloud, we are driven by the same desire : to build the future together and support the freedom to innovate.

Discover the major player in free and responsible cloud computing.

As a Junior IT Specialist, you will join an experienced team of 1st Line Support. Your key responsibility will be providing technical support by email, chat, and phone to our customers from different countries on OVHcloud products.

In addition, you are also responsible for commercial activities to develop existing customers.

Your future impact

In 6 months you will have accomplished

• Inform and help customers via email, chat, and phone on OVHcloud products and services
• Troubleshoot and fix general and specific problems related to web services (domains, web hosting, emails, Office 365, etc.)
• Quickly identify the type of customer to provide adequate responses and solutions to fulfill customer expectations
• Keep customers updated on the progress of incidents, classifying, escalating, and reassigning their requests internally if necessary

And in 1 year you will have mastered

• Provide excellent customer service by listening, analyzing, and making recommendations (guiding the customer towards a profitable solution) to OVHcloud Premium customers and Partners
• Provide pre- and post-sale commercial support
• Deal with customer requests and questions related to payments and invoices (billing)
• Promote and build the image of OVHcloud brand to future customers with strong expertise and excellent customer support

Skills required :

• Basic technical knowledge of products : domain names, web hosting, emails, etc.
• Understanding of networking, protocols (FTP, TCP / UDP, etc.), DNS, CMS, HTML, Firewall, etc.
• General knowledge of Linux and Windows Server
• PHP, MySQL, and basic Linux commands (curl, whois, dig, etc.) knowledge is a plus
• Excellent communication, organization, and customer service skills
• Strong teamwork skills, positive attitude, dynamic, and enthusiastic
• Passionate about technology and willing to learn and develop oneself / herself
• Fluent in Spanish and French languages are mandatory

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Who are we?

EF Corporate Learning's purpose is to release human power to change the world through learning. We help corporates and governments across the globe to unlock the change-makers in their organizations and societies through our practical, experiential, and immersive approach to corporate education. We design and deliver language and communication, coaching and leadership development programs drawing on the expertise from one of the world’s leading private education company, EF Education First and internationally acclaimed and triple-accredited business school, Hult International Business School.

As much as we help our clients to be change-makers, we also empower our people to drive positive change. We believe nothing is impossible, especially if we work as a team. We combine commitment and drive with empathy, an entrepreneurial fast-paced approach, and a passion for quality. We are curious, creative, and positive.

The Opportunity
Our Operations team is looking for a Customer Representative Agent on a temporary basis to provide excellent support to our Spanish speaking customers through monthly outbound calls, emails, and live chats.

This job necessitates patience, attentiveness, time management, and the ability to work independently. A successful candidate will thrive in a friendly but hard-working environment and is eager to build strong relationships with their customers, work in and learn from an international team, and make an impact in an innovative education company.

Why work for us?

• Opportunities to lead projects and develop products for our clients, producing meaningful work that makes a difference to people’s lives.
• Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities.
• A competitive salary (based on track record) and benefits packages.
• Comprehensive Onboarding and development programs.
• A strong network of international peers and collaborators.
  

• Motivating and guiding our students through our online school and our testing systems.
• Advising our learners on how to achieve personal and company learning targets via phone.
• Presenting the different school features and options to provide a customized service.
• Overcoming students’ objections, anticipating their needs by giving personal solutions to managing time and progress.
• Offering calls and following up services mainly in Spanish (C1/C2) but at times, in English as well.
• Providing technical solutions to ensure all our students have the best learning experience using EF products.
• Reporting to the market Supervisor.

• Excellent writing and speaking skills in Spanish and English.
• Highly responsible with a strong sense of ownership.
• Focused on students’ satisfaction.
• Positive attitude with the will to investigate and find solutions to any problem.
• Team, and entrepreneurial spirit.
• Cultural awareness and interpersonal skills that establish trusted advisor-relationship with students.
• Detail oriented, patient, organized.
• Decision maker and proactive.
• Time management skills with a sharp sense of priorities.
• Constantly striving for improved quality and results.
• Strong computer and Internet knowledge.
• Comfortable and agile with working on various electronic platforms every day.

Para nuestro cliente, una empresa multinacional proveedora de herramientas, tecnología, software y servicios de vanguardia para el sector de la Construcción, con más de 75 años de experiencia consolidada y 24.000 empleados en 120 países, conocida en todo el mundo por sus productos pioneros y excepcional servicio, estamos buscando a una persona para incorporarse al equipo de Customer Service.

La persona seleccionada será responsable de asegurar una atención y respuesta inmediata a las necesidades del cliente (a través de teléfono, mail, chat, etc.) y soporte a la red de ventas con el objetivo de dar solución en el primer contacto y provocar oportunidades de venta.

Reportando al Customer Service Team Leader, el/la Customer Service Representative realizará, entre otras, las siguientes funciones:

1. Recepción de llamadas o mails externos (clientes, proveedores, etc.) y gestión de la necesidad manifestada en el contacto, bien directamente o derivándola a otro departamento:

Peticiones de información de producto, aplicaciones y servicios de clientes o futuros clientes; gestión de incidencias en el transporte o reclamaciones; envío de documentos (fichas técnicas, certificados de calidad, parque de herramientas); información sobre disponibilidad de producto y búsqueda de alternativas ante faltas de stock; soporte on-line y gestión de incidencias (acceso a la web, navegación, visualización de precios).

2. Recepción de llamadas o mails provenientes de la red de ventas:

Grabación de pedidos y ofertas en el sistema; aviso de recogida de herramientas para reparaciones; soporte para garantizar la satisfacción del cliente.

3. Monitorización que asegure una correcta introducción de pedidos y seguimiento de las reclamaciones en curso, revisando que se cierran correctamente y en plazo.
4. Asesoramiento y venta directa.

La oportunidad de trabajar en una empresa multinacional referente en el sector y con una cultura organizacional consolidada y basada en el cuidado de sus empleados, el trabajo en equipo y la orientación a resultados. La posición forma parte de un área polivalente de gran impacto en el negocio.

Te incorporarás con un contrato indefinido y oportunidades de carrera y desarrollo profesional en las oficinas de Sanchinarro, Madrid, en formato híbrido: 3 días en oficina y 2 remoto. Además, tendrás horario flexible.

Buscamos personas entusiastas y positivas. El equipo está formado por perfiles muy diversos. No importa si no has trabajado nunca en el sector de la Construcción, el éxito de la compañía depende del trabajo en equipo y de las capacidades de cada uno.

• Imprescindible: estudios universitarios, en función de los planes de carrera y desarrollo.
• Deseable: 2-3 años de experiencia en puesto similar.
• Muy valorable experiencia con SAP.
• Valorable buen nivel de inglés.
• Habilidades de comunicación, orientación a resultados y capacidad de organización.
• Capacidad de trabajo en equipo y de forma autónoma.
• Iniciativa y versatilidad, con ambición para afrontar nuevos retos.