6.081 Ofertas de Bpo en España

Descrição da Empresa

Através do Clan, é possível realizar de forma 100% digital todos os passos da jornada dos profissionais. Junta-te a nós e liga-te ao emprego em clan.pt

Descrição da Empresa

Através do Clan, é possível realizar de forma 100% digital todos os passos da jornada dos profissionais. Junta-te a nós e liga-te ao emprego em clan.pt

Descrição da Função

Descrição Empresa dedicada ao setor da logística, está a recrutar um(a) Assistente Administrativo para o departamento de Business Processes Optimization. Responsabilidades - Apoio à equipa de operações no setor BPO (Business Processes Optimization); - Gestão de operações logísticas (aéreas, marítimas e rodoviárias); - Faturação de serviços e apoio aduaneiro; - Utilização de ferramentas TI e TMS; - Garantia de qualidade de dados e cumprimento de procedimentos. Requisitos - 12º ano de escolaridade; - Experiência ou conhecimentos no setor dos transportes; - Disponibilidade imediata e para um projeto temporário; - Excelente domínio de inglês (falado e escrito); - Bons conhecimentos de Excel e MS Office; - Boa capacidade de organização e resolução de problemas; - Espírito de equipa, dinamismo e proatividade.

Localização

• Perafita, Portugal

Have a knack for analyzing operations performance quality? This job offer may be the fit role for you! APPLY now!

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

• Monitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement
• Evaluate progress of Staff/Operators performance, quality, etc.
• Conduct monitoring sessions and communicate changes, updates based on client feedback
• Monitor requirements and adhere on a daily/weekly/monthly basis
• Conduct program education classes as directed by Management
• Review quality assurance concerns with Team Leaders in a timely and effective manner
• Respond to QA-related inquiries from Operations and corresponding Departments
• Ensure that quality policies and procedures are communicated and followed
• Troubleshoot low performing programs and provide suggestions for improvement
• Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines
• Complete all required reporting in a timely and effective manner
• Finalize reports on audit updates and errors
• Assist in setting QA guidelines to be implemented to existing employees and new hires
• Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
• Perform other duties as assigned

• Candidate must possess at least a Bachelors/College Degree
• At least 2 years of work experience in the BPO setting as a Quality Analyst
• Strong organizational, interpersonal and time management skills
• Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts
• Has excellent & effective written and oral communication skills
• Strong team player with a high level of professionalism and initiative
• Willing and able to work on a shifting schedule and during holidays
• Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, Excel and Visio
• Applicants must be willing to work in Ortigas/Cubao

Descrição da Empresa
Através do Clan, é possível realizar de forma 100% digital todos os passos da jornada dos profissionais. Junta-te a nós e liga-te ao emprego em clan.pt

Descrição da Empresa
Através do Clan, é possível realizar de forma 100% digital todos os passos da jornada dos profissionais. Junta-te a nós e liga-te ao emprego em clan.pt
Descrição da Função
Descrição Empresa dedicada ao setor da logística, está a recrutar um(a) Assistente Administrativo para o departamento de Business Processes Optimization. Responsabilidades - Apoio à equipa de operações no setor BPO (Business Processes Optimization); - Gestão de operações logísticas (aéreas, marítimas e rodoviárias); - Faturação de serviços e apoio aduaneiro; - Utilização de ferramentas TI e TMS; - Garantia de qualidade de dados e cumprimento de procedimentos. Requisitos - 12º ano de escolaridade; - Experiência ou conhecimentos no setor dos transportes; - Disponibilidade imediata e para um projeto temporário; - Excelente domínio de inglês (falado e escrito); - Bons conhecimentos de Excel e MS Office; - Boa capacidade de organização e resolução de problemas; - Espírito de equipa, dinamismo e proatividade.
Localização

• Perafita, Portugal

Shape the Future of Digital Commerce with Your Visionary Expertise

About Miravia : Miravia is an innovative e-commerce platform that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your Role : We are looking for a BPO Seller Operations Lead to manage and improve performance across our external partner teams. You will monitor key metrics, agent productivity, and streamline SOPs to ensure efficient operations.

Key Responsibilities :

• Lead seller operations BPO partners, including monitoring operations & agent key metrics performance and productivities, streamlining SOPs, and supporting potential issues.
• Be an expert in using data to monitor and analyze BPOs performance. Create dashboards / reports using SQL.
• Explore operational opportunities and define action plans to execute.
• Collaborate with internal teams to adjust and deploy new programs and tools at BPOs aligned with platform business objectives.
• Manage the relationship with BPOs supporting seller recruiting, onboarding, or incubation. Drive alignment between stakeholders and act as the main point of contact.

Requirements :

• At least 3 years of experience in program / project management roles in E-commerce / Marketplaces / Internet companies within Seller or BPO operations.
• Strong analytical and problem-solving skills. Experience with SQL & data querying.
• Solid experience in driving complex analysis, identifying relevant insights / risks, transforming them into action plans, and measuring success.
• Strong interpersonal & communication skills.
• A fast learner who adapts to an innovative environment with uncertainty.
• Self-driven and self-motivated with the ability to complete tasks with minimal supervision.
• Problem-solving mindset. Energetic and adaptable to change.

Application Process :

Ready to embark on this journey with us? Please send your CV in English!

Whether you meet every requirement or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together!

Overview

Konecta is hiring a Reporting Analyst with native or bilingual proficiency in English and Spanish to join our dynamic and innovative team. In this key role, you will report and analyze the data of the daily team operations, ensuring exceptional service quality.

• Collect, analyze, and validate operational data from multiple sources (CRM, ACD, WFM, QA tools, etc.).
• Design and maintain dashboards and standardized reports for internal stakeholders and clients.
• Track and monitor KPIs, SLAs, and operational metrics across different campaigns.
• Generate ad-hoc reports and insights based on client or management requests.
• Identify performance trends, risks, and opportunities for improvement.
• Ensure accuracy, consistency, and integrity of all reported data.
• Automate reporting processes where possible to improve efficiency and reduce manual effort.
• Collaborate with cross-functional teams to interpret data and provide actionable recommendations.
• Support client presentations with clear and concise data visualizations and narratives.
• Maintain confidentiality of client and company data at all times.

• Bachelor’s degree in Business, Statistics, Mathematics, Computer Science, or related field (or equivalent experience).
• Native/Bilingual level in English and Spanish.
• 2+ years of experience in reporting, data analysis, or MIS in a BPO/outsourcing environment.
• Strong knowledge of KPIs and operational metrics used in BPO (e.g., AHT, FCR, CSAT, NPS, SLA adherence, utilization, shrinkage).
• Proficiency in Excel (pivot tables, advanced formulas), SQL, and BI tools (e.g., Power BI, Tableau, Qlik).
• Experience with data extraction and manipulation from multiple systems.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to work with large data sets.
• Strong communication skills with the ability to translate data into clear business insights.
• Ability to manage multiple priorities and meet strict deadlines.

• Experience in automating reporting workflows (e.g., VBA, Python, R).
• Knowledge of workforce management concepts and tools.
• Previous client-facing reporting experience.

• Analytical Thinking & Data Accuracy
• Proactive Problem-Solving
• Client Orientation
• Time Management & Prioritization
• Communication & Storytelling with Data

• Permanent contract
• Multicultural and positive work environment
• Ongoing training and professional development
• Attractive perks, including access to a discount portal for a wide range of experiences and private health insurance discounts
• Exceptional workplace with a modern and pleasant atmosphere - and a spectacular sea view

Barcelona, Catalonia, Spain