6.006 Ofertas de Crm en España

We are looking for a Customer Specialist to provide service and support to internal and external customers, including sales administration, back office, warranty, claim management, technical information, and product care and availability needs.

The role involves assisting internal customers with process issues using Salesforce and other applications, including claim handling, National Accounts sales back office, and product support.

Schedule: 12h – 20h or 13h – 21h

Responsibilities:

• Deliver best-in-class, friendly, and caring customer service via phone, email, and online media.
• Aim to drive customer satisfaction and brand loyalty by empathizing and listening to customers and partners.
• Provide technical and product information, such as cleaning and maintenance tips, surface recommendations, purchase locations, and product availability.
• Support warranty claim management, including reporting and real-time alerts to stakeholders.
• Monitor claim activity to ensure timely and accurate reporting, escalating issues when necessary.
• Act as a liaison between North America and Headquarters to facilitate clear communication on claim matters.
• Analyze claim trends to identify patterns and root causes, contributing to strategic improvements.
• Evaluate product and sales data to propose solutions and drive change, owning issues until resolution in a fast-paced environment.

Requisites:

• Education: Degree in Communications, Business Management, or related fields.
• Experience: Minimum of 2 years in customer support.
• Languages: English and Spanish, C1 level.
• Intermediate proficiency in Outlook, Excel, PowerPoint; familiarity with Outlook is required.
• Knowledge of Salesforce and SAP is a plus.

Soft Skills:

• Analytical mindset with the ability to understand inquiries, processes, and workflows.
• Excellent verbal and written communication skills, capable of explaining technical issues clearly.
• Positive, collaborative, responsible, and dependable attitude.
• Detail-oriented with strong organizational and time management skills.
• Proactive, independent, and resourceful in learning and problem-solving.
• Flexible and adaptable to a dynamic environment.

What We Offer:

Join a company with a global presence in over 100 countries, known for innovation and growth, with products like Silestone, Dekton, and Sensa by Cosentino.

About Cosentino:

Our purpose is to inspire people through innovative and sustainable spaces. We are a leading producer of architectural and decorative surfaces, providing solutions for homes and businesses, including countertops, facades, and outdoor spaces. We value innovation, sustainability, functionality, and beauty.

We are looking for a Customer Specialist to provide service and support to internal and external customers, including sales administration, back office, warranty, claim management, technical information, and product care and availability needs.
The role involves assisting internal customers with process issues using Salesforce and other applications, including claim handling, National Accounts sales back office, and product support.
Schedule: 12h – 20h or 13h – 21h
Responsibilities:
Deliver best-in-class, friendly, and caring customer service via phone, email, and online media.
Aim to drive customer satisfaction and brand loyalty by empathizing and listening to customers and partners.
Provide technical and product information, such as cleaning and maintenance tips, surface recommendations, purchase locations, and product availability.
Support warranty claim management, including reporting and real-time alerts to stakeholders.
Monitor claim activity to ensure timely and accurate reporting, escalating issues when necessary.
Act as a liaison between North America and Headquarters to facilitate clear communication on claim matters.
Analyze claim trends to identify patterns and root causes, contributing to strategic improvements.
Evaluate product and sales data to propose solutions and drive change, owning issues until resolution in a fast-paced environment.
Requisites:
Education: Degree in Communications, Business Management, or related fields.
Experience: Minimum of 2 years in customer support.
Languages: English and Spanish, C1 level.
Intermediate proficiency in Outlook, Excel, PowerPoint; familiarity with Outlook is required.
Knowledge of Salesforce and SAP is a plus.
Soft Skills:
Analytical mindset with the ability to understand inquiries, processes, and workflows.
Excellent verbal and written communication skills, capable of explaining technical issues clearly.
Positive, collaborative, responsible, and dependable attitude.
Detail-oriented with strong organizational and time management skills.
Proactive, independent, and resourceful in learning and problem-solving.
Flexible and adaptable to a dynamic environment.
What We Offer:
Join a company with a global presence in over 100 countries, known for innovation and growth, with products like Silestone, Dekton, and Sensa by Cosentino.
About Cosentino:
Our purpose is to inspire people through innovative and sustainable spaces. We are a leading producer of architectural and decorative surfaces, providing solutions for homes and businesses, including countertops, facades, and outdoor spaces. We value innovation, sustainability, functionality, and beauty.

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Overview

Coastline Gaming is a product and tech-focused gaming company operating multiple brands in the Irish gaming market. You will be responsible for executing the delivery of marketing plans for retail and online brands. This project offers the opportunity to join a small team at the ground level with the fast-paced and exciting environment of a startup coupled with the experience, security and leadership of an established business which has been in operation for over 40 years. Helping to build a multi-channel company touching both retail and online in a fast-growth company means great opportunities for professional and career development going forward.

We are looking for people who can work autonomously and take projects from end to end, who have a passion for learning and applying new skills, who have a good attitude to work and who can have a bit of fun!

Reporting to our Head of Retention, your tasks will be to execute the promotional roadmap set out by the team. You will contribute to the overall CRM strategy, identify improvements and optimisations as well as implement any tactical plans that the team set out. You will work closely with the Casino Team to find suitable content to promote, ensure an excellent partnership is maintained and built upon, ensure all campaigns are in line with regulations and develop promotional activities to grow the business, continuously delivering an excellent customer experience. The successful candidate will partner with the Casino Manager and CRM Manager to define online CRM promotional objectives, profitability and report on all budget spend around promotions. You will strive to continuously improve results across each market by ensuring that all CRM promotions are focused and goal-oriented, and communicated through the right channels.

Responsibilities

• Leading and delivering the CRM plan with support from the Retention Manager
• Create, maintain and update customer segments
• Implement personalised journeys and manage the timing of customer communications across the player lifecycle for all segments and all channels
• Maintain promo calendar and create campaign content using CMS tools
• Manage the banners, game positioning and overall promotions visibility
• QA, test changes and fix customer journey issues
• Weekly reporting on the success of respective customer lifecycle and optimization plan for improvement, including:
• Engagement metrics (deliverability, open and click-through rates)
• Reactivation journeys to align with overall strategy
• Continuously liaise with customer support team regarding complaints
• Implement retention features within products to enhance the customer experience

• Experience working in the gambling/gaming industry with knowledge of Gaming products (e.g. Casino and Sportsbook)
• Relevant qualifications or experience in similar roles
• Experience with retention promotions and loyalty programs
• Strong attention to detail and English communication skills
• Prior experience with implementing new automation/CRM tools is a bonus

• Last application date: We’ll hire as soon as we find a match, apply now

• Seniority level: Associate
• Employment type: Full-time
• Job function: Marketing
• Industries: Gambling Facilities and Casinos

Customer Relationship Management Specialist at Amaris Consulting. Be part of a dynamic international team.

The CRM Operator plays a vital role in managing user access, maintaining Key Messages, and providing recurrent operational support to CRM users.

• A minimum of 5 years of experience as a CRM Operator is required.
• Strong proficiency with CRM platforms, particularly Salesforce and Veeva CRM.
• Experience with managing user profiles, territories, products, Key Messages, and questionnaires.
• Solid knowledge of CRM operational processes and version control tools such as Git is a plus.
• Familiarity with pharmaceutical industry standards and requirements.
• Proven experience with CRM support and operational tasks in the pharma sector.
• Advanced proficiency in Spanish (written and spoken).
• Strong problem-solving skills and ability to work both independently and as part of a team.

• Rapid growth through a personalized career path and salary assessment.
• Opportunities for skill improvement through our Technology Academy catalogue, Udemy platform, language classes, webinars and workshops.
• Taking control of your training with a personal annual budget and company-paid certifications.
• Enjoying flexible policies, remote work options, and excellent social benefits such as transport and restaurant tickets, childcare support and private health insurance.
• Beneifts from our WeCare programme, which supports employees in critical situations.

Our team offers a collaborative environment where you can thrive professionally and personally.

We are seeking an experienced CRM operator to join our team. As a CRM operator, you will be responsible for managing user access, maintaining key messages and questionnaires, providing operational support, collaborating with stakeholders, participating in process improvements, and implementing changes within the CRM system.

• Manage user access including highs/lows, territories, and product assignments within the CRM.
• Maintain Key Messages and manage questionnaires within the CRM system.
• Provide recurrent operational support to CRM users.
• Collaborate with support teams and other stakeholders to ensure smooth CRM operations.
• Participate in continuous process improvement initiatives.
• Implement operational changes and updates in the CRM.

To be successful as a CRM operator, you will need:

• 5+ years of experience in a similar role.
• Strong proficiency with CRM platforms, particularly Salesforce and Veeva CRM.
• Experience with managing user profiles, territories, products, Key Messages, and questionnaires.
• Solid knowledge of CRM operational processes and version control tools such as Git.
• Familiarity with pharmaceutical industry standards and requirements.
• Proven experience with CRM support and operational tasks in the pharma sector.
• Advanced proficiency in Spanish (written and spoken).

• Rapid career growth through personalized development opportunities.
• Access to training programs, language classes, webinars, and workshops.
• Flexible policies, remote work options, and excellent social benefits.
• A supportive WeCare program that helps employees in critical situations.

We pride ourselves on being an equal opportunity employer, committed to promoting diversity and creating an inclusive work environment. We welcome applications from all qualified candidates.

Overview

Coastline Gaming is a product and tech-focused gaming company operating multiple brands in the Irish gaming market. You will be responsible for executing the delivery of marketing plans for retail and online brands. This project offers the opportunity to join a small team at the ground level with the fast-paced and exciting environment of a startup coupled with the experience, security and leadership of an established business which has been in operation for over 40 years. Helping to build a multi-channel company touching both retail and online in a fast-growth company means great opportunities for professional and career development going forward.

We are looking for people who can work autonomously and take projects from end to end, who have a passion for learning and applying new skills, who have a good attitude to work and who can have a bit of fun!

Reporting to our Head of Retention, your tasks will be to execute the promotional roadmap set out by the team. You will contribute to the overall CRM strategy, identify improvements and optimisations as well as implement any tactical plans that the team set out. You will work closely with the Casino Team to find suitable content to promote, ensure an excellent partnership is maintained and built upon, ensure all campaigns are in line with regulations and develop promotional activities to grow the business, continuously delivering an excellent customer experience. The successful candidate will partner with the Casino Manager and CRM Manager to define online CRM promotional objectives, profitability and report on all budget spend around promotions. You will strive to continuously improve results across each market by ensuring that all CRM promotions are focused and goal-oriented, and communicated through the right channels.

Responsibilities

• Leading and delivering the CRM plan with support from the Retention Manager
• Create, maintain and update customer segments
• Implement personalised journeys and manage the timing of customer communications across the player lifecycle for all segments and all channels
• Maintain promo calendar and create campaign content using CMS tools
• Manage the banners, game positioning and overall promotions visibility
• QA, test changes and fix customer journey issues
• Weekly reporting on the success of respective customer lifecycle and optimization plan for improvement, including:
• Engagement metrics (deliverability, open and click-through rates)
• Reactivation journeys to align with overall strategy
• Continuously liaise with customer support team regarding complaints
• Implement retention features within products to enhance the customer experience

• Experience working in the gambling/gaming industry with knowledge of Gaming products (e.g. Casino and Sportsbook)
• Relevant qualifications or experience in similar roles
• Experience with retention promotions and loyalty programs
• Strong attention to detail and English communication skills
• Prior experience with implementing new automation/CRM tools is a bonus

• Last application date: We’ll hire as soon as we find a match, apply now

• Seniority level: Associate
• Employment type: Full-time
• Job function: Marketing
• Industries: Gambling Facilities and Casinos

Sobre Codere Online:

Codere Online es una empresa que cotiza en Nasdaq desde el 1 de diciembre de 2021, a través de una fusión SPAC, y es propiedad mayoritaria de Grupo Codere. La Compañía ofrece apuestas deportivas y casino online en Europa (España) y América Latina (México, Colombia, Argentina y Panamá). Codere Online es el socio oficial de apuestas del Real Madrid en América Latina, River Plate en Argentina y Monterrey Rayados en México.

¿Qué estamos buscando?

La persona seleccionada se encargará de analizar datos de CRM para todos los productos online (Casino y Apuestas) del conjunto de licencias de la compañía, para enriquecer la dirección estratégica a través de reportes y análisis.

Tus principales responsabilidades:

- Aportar información constante sobre los resultados de cada canal en el equipo de CRM

- Cruzar datos de ATL con adquisición digital y actividad de jugadores para asignar el valor correcto a nuestra inversión de marca

- Exportar listas de pago de promociones, análisis y configuración de las mismas

- Apoyar con análisis e informes la actividad de cada miembro del equipo

- Realizar seguimiento de los pronósticos frente a los datos reales, manteniendo a los equipos al tanto de dónde están en relación con ellos.

- Asumir un papel de liderazgo en el desarrollo del modelo de contribución

Tus habilidades:

- Imprescindible experiencia de, al menos, 2 años en departamentos de analítica práctica y reporting en entornos de big data

- Perfil muy organizado, con atención al detalle y orientado a resultados

- Formación académica en Matemáticas, Estadística, Economía, Ingeniería Industrial o equivalente

- Experiencia profesional creando y gestionando cuadros de mando en Data Studio (o herramienta de BI similar), así como desarrollando consultas y vistas en SQL

- Profundo conocimiento profesional de Excel y SQL

- Manejo de Data Studio o herramienta de PM similar (Power BI, Tableu, Microsoft 365,Monday.)

- Nivel de Inglés fluido

Tus beneficios:

- Remuneración competitiva

- Trabajar en un entorno internacional, en una Compañía cotizada en Nasdaq

- Posibilidad de teletrabajo

At ING we are looking for a CRM Specialist

Your role and work environment:

We are looking for a talented and enthusiastic CRM Specialist to join our Customer Engagement Comms Strategy Team of Customer Interactions & Monetization Tribe

Customer interactions & Monetization Tribe is focused on giving our clients relevant communications anytime, anywhere. In order to achieve this mission, we are looking for a Customer Journey Expert who help us to manage, define and deliver the best communication strategy to achieve the business goals, while boosting our client satisfaction and engagement

As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared purpose.

Your key responsibilities:

For us a CRM Specialist is someone who:

• Knows how to personalize and be relevant in each communication between our clients and ING

• Considers the data and a deep understanding of the customer journeys to help them make the best decision using the most appropriate communication trough the different existing channels.

• Manages client’s communications and is able to define a client-oriented contact strategy that prioritizes the detection of real time events trough digital channels and mobile

• Defines campaigns with the business lines, knows the target of them, and chooses the best moment considering the global communications strategy of ING.

• Is focused on the client and follows the saturation and frequency rules stablished in our strategy, while keeping the sight on the business needs

• Supervises the communications to measure their effectiveness and the value added for our clients, identifies improvements needed, and proposes solutions in a continuous feedback cycle.

• Knows and is able to use all the necessary tools to be able to communicate with clients

What are we looking for?

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!

• Someone who has experience defining and implementing personalize communications with communications tools like UNICA, Adobe Journey Optimizer or other Marketing Automation Tools & Campaign Tools.

• Focus on delivery, through collaboration.

• Knows how to work with internal clients and stakeholders analyzing the impact of each communication/use case proposed and measuring the value of them.

• Is able to work and understands a complex environment, has a global overview of the strategy and generates simple and scalable solutions.

• Is teamwork enthusiast

• Is flexible and willing to work in a multidisciplinary environment with the rest of the company.

• Has an advanced level of English and wants to join an international environment.

• Loves challenges and takes on the challenges of stakeholders as his/her own.

• Knowledge of Agile Way of Working and its delivery framework

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Be flexible my friend.

Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.

Restaurant card.

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

Our house will be your home.

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!

Health insurance.

For you and all your family (spouse/partner and children).

Life insurance.

We help you protect what matters most to you.

Flexible remuneration.

In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…

Free company shuttle.

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

Banking benefits.

Special loans with more beneficial conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

360º care of the employee (physical, mental, social connection & purpose).

Physiotherapy service on site.

Clinics with professional, world-class athletes.

Gympass service.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1700 people sharing one idea: doing our bit in helping our clients create a better future for themselves , by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies .

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside . Our ambition in Sustainability is Empowering (y)our Sustainability journey . We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

Sociedad Textil Lonia se encuentra en la búsqueda de un/a CRM Specialist para nuestro departamento de eCommerce.

El/La CRM Specialist tiene como objetivo la creación, puesta en marcha y/o mantenimiento de las estrategias centradas en la relación con el cliente omnicanal (on y off) a partir del análisis de patrones de comportamiento de compra, utilizando datos internos y datos externos (agencias, datos de perfiles sociales, etc.). Apoyo al departamento de marketing digital.

Funciones:

• Diseñar, ejecutar y optimizar campañas de CRM multicanal, tanto del cliente de tienda física como de online: clienteling y newsletters.

• Analizar y seguimiento de los principales KPIs para medir la efectividad de las campañas y presentar informes con acciones.

• Segmentar la base de datos de clientes para generar comunicaciones personalizadas y efectivas.

• Analizar el comportamiento de los clientes y proponer acciones para mejorar su retención y fidelización.

• Ayudar a definir un sistema de información de gestión y control de cliente centralizado y único.

• Gestionar la limpieza y segmentación de la BBDD, garantizando la calidad del dato.

• Colaborar con los equipos de marketing, ecommerce, atención al cliente y tecnología para alinear esfuerzas en la estrategia de cliente.

• Realizar análisis de campañas y seguimiento de KPIs.

• Coordinar con agencias externas la ejecución de campañas y materiales con el equipo de gráfico.

Requisitos:

• Dominio de Office Avanzado (experiencia demostrable EXCEL)

• Conocimiento de SQL (experiencia demostrable)

• Se valora conocimiento plataformas de CRM

• Se valora conocimiento de herramientas visualización datos (Tableau, Qlikview, PowerBI.)

• Se valora conocimiento de HTML/CSS

• Nivel de inglés medio alto

• Persona con mucha iniciativa, ordenada, gran capacidad de análisis, comunicación y orientada a negocio.

• Experiencia en el sector lujo, donde la atención al detalle y la experiencia del cliente son fundamentales.

• Capacidad de planificación y priorización en un contexto cambiante.

• Capacidad de trabajo en equipo y comunicación interdepartamental para conseguir objetivos.

La presente oferta de empleo está redactada teniendo en cuenta la imparcialidad y no discriminación por razón de género, raza, ideología o cualquier otro motivo. Especialmente, se tiene en cuenta el respeto a la normativa vigente relativa a la igualdad de trato y oportunidades entre mujeres y hombres en el empleo y la ocupación (Real Decreto-ley 6/2019).