4.277 Ofertas de Crm en España

¿Quieres desarrollarte como Customer Relationship en una firma líder de consultoría empresarial? Adlanter te ofrece una oportunidad de carrera, única, para integrarte en nuestro equipo.

Actualmente, necesitamos incorporar un/a estudiante en Prácticas, por lo que si estas motivado/a para desarrollar tu carrera profesional en una firma de primer nivel y ofreces buena capacidad de trabajo en equipo, proactividad y compromiso, en Adlanter te proporcionaremos el entorno adecuado para desarrollar tu futuro.

Darás apoyo al departamento de Marketing:

• Identificar nuevos clientes y oportunidades de negocio.
• Filtro de Leads y cualificacion para identificar oportunidades de venta y redireccionarla al área encargada.
• Gestión y mantenimiento de CRM. Soporte CRM para equipo comercial. Resolución de incidencias, seguimiento de clientes y actualización de bases de datos.
• Seguimiento y análisis del proceso de venta y ciclo de vida del cliente.
• Gestión de campañas a clientes y potenciales.
• Realizar encuestas, sondeos y recopilar información clave para generar estadísticas y obtener indicadores de gestión.
• Cuidado y mantenimiento de documentación comercial y revisión de propuestas.
• Participación en la definición de nuevos proyectos y servicios.

Te ofrecemos una beca de formación continua en un entorno multidisciplinar, siendo esta beca remunerada. Te ofrecemos la posibilidad de realizar prácticas en horarios de mañanas de 9 a 14 de lunes a viernes.

¿Te animas? ¡Queremos conocerte!

¿Quieres desarrollarte como Customer Relationship en una firma líder de consultoría empresarial? Adlanter te ofrece una oportunidad de carrera, única, para integrarte en nuestro equipo.

Actualmente, necesitamos incorporar un/a estudiante en Prácticas, por lo que si estas motivado/a para desarrollar tu carrera profesional en una firma de primer nivel y ofreces buena capacidad de trabajo en equipo, proactividad y compromiso, en Adlanter te proporcionaremos el entorno adecuado para desarrollar tu futuro.

Darás apoyo al departamento de Marketing:

• Identificar nuevos clientes y oportunidades de negocio.
• Filtro de Leads y cualificacion para identificar oportunidades de venta y redireccionarla al área encargada.
• Gestión y mantenimiento de CRM. Soporte CRM para equipo comercial. Resolución de incidencias, seguimiento de clientes y actualización de bases de datos.
• Seguimiento y análisis del proceso de venta y ciclo de vida del cliente.
• Gestión de campañas a clientes y potenciales.
• Realizar encuestas, sondeos y recopilar información clave para generar estadísticas y obtener indicadores de gestión.
• Cuidado y mantenimiento de documentación comercial y revisión de propuestas.
• Participación en la definición de nuevos proyectos y servicios.

Te ofrecemos una beca de formación continua en un entorno multidisciplinar, siendo esta beca remunerada. Te ofrecemos la posibilidad de realizar prácticas en horarios de mañanas de 9 a 14 de lunes a viernes.

¿Te animas? ¡Queremos conocerte!

**Customer Relationship Management (CRM) Professional**

We are a dynamic organization with an innovative approach to customer engagement. Our company is dedicated to delivering exceptional experiences through our digital platform.

As a CRM Specialist, you will be responsible for managing and optimizing customer relationship management systems to enhance customer interaction, retention, and loyalty.

**Key Responsibilities:**

• Develop and implement CRM strategies that support business initiatives, customer segmentation, and lifecycle management.
• Maintain and update customer databases, ensuring accuracy and integrity of customer data across all touchpoints.
• Create targeted customer segments based on behavior, demographics, and lifecycle stage to deliver personalized communications and campaigns.
• Coordinate and manage CRM-driven campaigns across multiple channels (email, push, etc.) using automation and scheduling tools.
• Build and optimize automated workflows for lead nurturing, onboarding, re-engagement, and retention.
• Monitor CRM performance metrics (e.g., engagement, conversion, churn) and generate regular reports with actionable insights for internal teams.

**Required Skills and Qualifications:**

• Proficient in CRM Platforms: Skilled in using CRM systems such as HubSpot, Salesforce, or similar.
• Customer-Centric Content Development: Able to create and manage personalized, data-driven content across CRM channels (email, push, etc.), tailored to different segments and lifecycle stages.
• Strong Organizational Skills: Capable of managing multiple CRM workflows, campaigns, and tasks while meeting deadlines and maintaining high attention to detail.
• Troubleshooting & Optimization: Able to identify and resolve CRM issues related to data syncing, segmentation errors, or workflow inconsistencies.

**What We Offer:**

• A collaborative work environment
• Opportunities for professional growth and development
• A competitive compensation package

Overview

We are a young, driving company with an innovative digital branch. As a CRM Specialist, you will be responsible for managing and optimizing customer relationship management systems to enhance customer engagement, retention, and lifetime value.

• Design and implement CRM strategies that support marketing and sales initiatives, customer segmentation, and lifecycle management.
• Maintain and update customer databases, ensuring accuracy and integrity of customer data across all touchpoints.
• Create targeted customer segments based on behavior, demographics, and lifecycle stage to deliver personalized communications and campaigns.
• Coordinate and manage CRM-driven campaigns across multiple channels (email, push, etc.). Monitor CRM performance metrics.
• Work cross-functionally with marketing, product, and sales teams to ensure CRM initiatives align with broader business objectives.
• Ensure CRM practices comply with data protection regulations (e.g., GDPR, CCPA) and maintain best-in-class data hygiene standards.

• Proficient in using CRM systems such as HubSpot, Salesforce, or similar, as well as marketing automation tools to streamline communication, track customer interactions, and manage workflows.
• Able to create and manage personalized, data-driven content across CRM channels (email, push, etc.), tailored to different segments and lifecycle stages.
• Fluent in English; Spanish fluency is a bonus.
• Capable of managing multiple CRM workflows, campaigns, and tasks while meeting deadlines and maintaining high attention to detail.
• Driver's License and car required: A valid driver's license and access to a car

We are looking for a Customer Specialist to provide service and support to internal and external customers, including sales administration, back office, warranty, claim management, technical information, and product care and availability needs.

The role involves assisting internal customers with process issues using Salesforce and other applications, including claim handling, National Accounts sales back office, and product support.

Schedule: 12h – 20h or 13h – 21h

Responsibilities:

• Deliver best-in-class, friendly, and caring customer service via phone, email, and online media.
• Aim to drive customer satisfaction and brand loyalty by empathizing and listening to customers and partners.
• Provide technical and product information, such as cleaning and maintenance tips, surface recommendations, purchase locations, and product availability.
• Support warranty claim management, including reporting and real-time alerts to stakeholders.
• Monitor claim activity to ensure timely and accurate reporting, escalating issues when necessary.
• Act as a liaison between North America and Headquarters to facilitate clear communication on claim matters.
• Analyze claim trends to identify patterns and root causes, contributing to strategic improvements.
• Evaluate product and sales data to propose solutions and drive change, owning issues until resolution in a fast-paced environment.

Requisites:

• Education: Degree in Communications, Business Management, or related fields.
• Experience: Minimum of 2 years in customer support.
• Languages: English and Spanish, C1 level.
• Intermediate proficiency in Outlook, Excel, PowerPoint; familiarity with Outlook is required.
• Knowledge of Salesforce and SAP is a plus.

Soft Skills:

• Analytical mindset with the ability to understand inquiries, processes, and workflows.
• Excellent verbal and written communication skills, capable of explaining technical issues clearly.
• Positive, collaborative, responsible, and dependable attitude.
• Detail-oriented with strong organizational and time management skills.
• Proactive, independent, and resourceful in learning and problem-solving.
• Flexible and adaptable to a dynamic environment.

What We Offer:

Join a company with a global presence in over 100 countries, known for innovation and growth, with products like Silestone, Dekton, and Sensa by Cosentino.

About Cosentino:

Our purpose is to inspire people through innovative and sustainable spaces. We are a leading producer of architectural and decorative surfaces, providing solutions for homes and businesses, including countertops, facades, and outdoor spaces. We value innovation, sustainability, functionality, and beauty.

We are looking for a Customer Specialist for service and support internal and external customers with sales administration , back office, warranty, claim management, technical information and product care and availability needs.

Assist internal customers on process issues with Salesforce and other applications, including claim handling, National Accounts sales back office and product support.

Location : Cantoria, Almería

Remote work 1 day per week

Schedule : 12h – 20h or 13h to 21h

FUNCTIONS:

• Provide best in class, friendly and caring customer service experience to customers, partners, and internal stakeholders over the phone, email and online media.
• Approach every interaction with a clear goal: drive customer satisfaction and brand loyalty, listen and empathize with customers and partners.
• Provide technical and product information such as how to clean and maintain countertops, which surface is recommended for each application, where to buy, product availability, among others.
• Provide support in the management and reporting of warranty claims, including the preparation and distribution of regular reports and real-time alerts to internal stakeholders.
• Monitor claim activity to ensure timely and accurate reporting, escalating issues as needed.
• Act as liaison between North America and Headquarters, facilitating clear communication and alignment on claim-related matters.
• Analyze claim trends to identify patterns, root causes, and areas for improvement, contributing to the development of strategic solutions.
• Analyze product and sales information, problems and documentation to make judgments, propose solutions and drive change. We are looking for someone that owns issues until resolution and thrives in a fast-paced environment

REQUISITIONS

Education : Communications, Business management, commercial etc

Experience : 2 years minimum as customer support

Languages : English and Spanih C1

Computer skills :

Outlook, Excel, PowerPoint: Intermediate. Must be knowledgeable in Outlook.

Salesforce and SAP: not required, but a plus

Softskills :

Analytical mindset , with an ability to understand inquiries, business processes, use cases, and workflows as they relate to the tasks assigned, as well as determine cause and effect of customer’s issues,

Excellent verbal and written communication skills , both written and verbal with ability to clearly articulate technical issues, resolutions, and workarounds to non-technical customer.

Positive and collaborative attitude is a MUST . Ability to work collaboratively and independently within a team and across various internal teams as someone who is responsible and dependable.

Detail-oriented with strong organizational and time management skills.

Proactive and independent when it comes to learning, investigating, and finding answers and solutions by utilizing all available resources.

Flexibility and adaptability to thrive in a fast-growing, fast-changing environment

WHAT DO WE OFFER

You will join a company with an international mindset and presence in 100+ countries, with an amazing growth story, sustained by an extraordinary innovation with products such as Silestone, Dekton and Sensa by Cosentino.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients.