1.210 Ofertas de Csm en España

ABOUT US Signaturit Group is the European champion of complete and secure digital transactions. Thanks to a modular platform, we automate transactional processes, from identity verification and KYC to electronic signature and legal archiving. More than 100 thousand customers rely on our solutions to accelerate their business activities, while optimizing their operations.
As a certified Trusted Service Provider, we control over 35 million documents and carry out more than 180 million signatures a year, guaranteeing security, compliance and legal value.
In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC).
Today, more than 400 experts and passionate professionals, based in Paris, Barcelona and Valencia, are working every day towards our shared success.
The position includes ensuring customers achieve their desired outcomes and expectations from the Signaturit Dashboard. The CSM serves as the primary point of contact for customers related to gold and platinum support, guiding them after the onboarding through their entire lifecycle.
This role involves building strong relationships, understanding customer needs, providing tailored assistance, and driving customer satisfaction, retention, and growth.
What you will do at Signaturit
Key Responsibilities:
Customer Success Manager:
Customer Relationship Management: Build and maintain strong, long-term relationships with customers assigned to the CSM, acting as the main point of contact, addressing questions, concerns, and feedback quickly and effectively.
Customer Engagement and Adoption: Monitor customer usage (Credit consumption) and engagement with the product Signaturit Dashboard. Proactively offer tips, best practices, and strategies to enhance product adoption and utilization.
Customer Feedback and Advocacy: Gather and analyze customer feedback to identify areas for improvement. Act as the customer’s advocate within the company, ensuring their needs and concerns are addressed. Promote customer participation in webinars related to case studies or testimonials.
Metrics and Reporting: Track and report key customer success metrics in Salesforce, such as down sell and churn, as well as Net Promoter Score (NPS) in Hubspot or Hotjar. Provide insights and recommendations to management based on these metrics.
Collaboration with Internal Teams: Work closely with sales (specially, with the Account Managers team), development, product, and support teams to ensure a cohesive and integrated customer experience. Share customer insights and feedback to inform product development and business strategies.
Onboarding Management: The implementation of Signaturit Group solutions in our Customers. Analyze and document existing projects from a functional standpoint, and ideally from a technical standpoint as well. Coordinate and lead internal resources during the project execution. Monitor project progress and ensure milestone and deliverable completion. Additionally, identify and manage project-related risks and deviations. Regularly report project status and results to Signaturit management and/or customer key stakeholders.
Variable compensation calculations
Metric 1 - NPS score - (team metric)
Calculation: the current NPS score for this quarter.
Weight: 15%
Floor: 82
Minimum amount of NPS survey received: 8 per quarter
Metric 2 - MRR Retention - (team metric)
Below 95%: no compensation will be received.
Above 95% and below 105%: a linear percentage calculation of compensation will be received.
From 105% onwards: 100% of compensation will be received.
Weight: 50%
Floor: 95% of MRR Retention
Metric 3 – Closed-won Opportunities - (team metric)
Calculation: This KPI measures the ability of CSMs to generate Net New MRR within their customer portfolio, contributing to revenue growth beyond existing commitments. The compensation is based on the closed-won opportunities within the quarter and is calculated at team level, allowing for individual overperformance to balance others' underperformance.
Weight: 35%
Floor: 1.700€ multiplied by the number of CSM resources.
Quarter Targets (FY2025)
NPS greater than or equals to 82
MRR Retention greater than 95%
“Closed-won Opportunities net new MRR” greater than 1.700€ per CSM
What we believe should contribute to your success in this context
Experience and Education:
Previous experience with customers, including Sales and/or service departments
Preferably, academic background in areas such as Law or Business Administration.
English is a must.
Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform):
HR Discovery Call (30 min)
1st interview with our business (direct report)
Business case
2nd interview with our business & business case feedback
Reference check
Why Join Us
Flexible hybrid work set up
Flexible working hours
Summer intensive working schedule
Intensive workday on Fridays (all year long)
Health Insurance for you and 50% on each kids
Flexible benefits (Coverflex)
Access to specialized technical training platforms
Celebrate your birthday with a day off
Join Our Vision
Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.
For more information, explore our website and discover how you can contribute to our mission.
We are looking forward to meeting you!

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We are looking for a Customer Success Manager to join the Spiideo team!
Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues & federations.
Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.
This role is a fully remote role, and you will report to the European manager of the Customer Success team.
Our target start date is January, but we’re flexible. Finding the right candidate is more important to us than the exact start date.
The role:
You will manage a portfolio of strategically important Leagues, Media companies and Clubs, with a primary focus on the Spanish and French market.
Core responsibilities:
Drive implementation projects: Plan & execute on project plans
Customer Satisfaction: Create strong and positive relationships with our customers, while maximizing potential
Upsell & Renewals: Proactive management to achieve company upsell & renewal goals
Churn management: Proactively engage to reduce churn and ensure success
Trial management : Help our sales organization to successful trials
What we are looking for:
Fluent in Spanish, French & English
Sports background / a genuine interest in sports
Background in sports tech or SaaS implementations
Very process-driven and structured approach to working
Self-motivated, takes initiative, positive, team-first attitude
Excellent communication and presentation skills
Previous experience in Customer success, Account Management or Project management
What we can offer:
The chance to make an impact in a growing, international SaaS company
A friendly and skilled multinational team
Access to cutting-edge tools and resources to empower your work
A benefits package with wellness contribution, co-working allowance, home office equipment, insurances and two hours per week for physical activity.
Annual global offsite - bringing together all Spiideo employees for days of learning and fun.
Location: Remote
Application
We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.
We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story!
Equal Employment Opportunity Spiideo is an equal opportunities employer and welcomes applications from all qualified candidates.

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Overview We are looking for a Customer Success Manager to join the Spiideo team!
Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues & federations.
Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.
This role is a fully remote role, and you will report to the European manager of the Customer Success team.
Our target start date is January, but we’re flexible. Finding the right candidate is more important to us than the exact start date.
The role You will manage a portfolio of strategically important Leagues, Media companies and Clubs, with a primary focus on the Spanish and French market.
Core responsibilities Drive implementation projects: Plan & execute on project plans
Customer Satisfaction: Create strong and positive relationships with our customers, while maximizing potential
Upsell & Renewals: Proactive management to achieve company upsell & renewal goals
Churn management: Proactively engage to reduce churn and ensure success
Trial management: Help our sales organization to successful trials
What we are looking for Fluent in Spanish, French & English
Sports background / a genuine interest in sports
Background in sports tech or SaaS implementations
Very process-driven and structured approach to working
Self-motivated, takes initiative, positive, team-first attitude
Excellent communication and presentation skills
Previous experience in Customer success, Account Management or Project management
What we can offer The chance to make an impact in a growing, international SaaS company
A friendly and skilled multinational team
Access to cutting-edge tools and resources to empower your work
A benefits package with wellness contribution, co-working allowance, home office equipment, insurances and two hours per week for physical activity.
Annual global offsite - bringing together all Spiideo employees for days of learning and fun.
Location Remote
Application You will be part of an international team with knowledgeable and friendly people from many different nationalities and backgrounds. We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.
We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story! We review new applications continuously.

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Join to apply for the Manager of CSM role at Nuitée
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca, Barcelona and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Expedia, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era.
About the Role: We are looking for a Manager of Customer Success to lead and scale a high-performing team of Customer Success Managers. This role combines hands-on strategic account management with team leadership, ensuring we maximize conversion, adoption, and revenue across a portfolio of high-potential customers.
You will be accountable for driving measurable customer outcomes, removing operational obstacles, and partnering closely with Product, Engineering, and Supply to deliver solutions that help customers scale. At the same time, you’ll coach and mentor your team to develop their analytical, commercial, and relationship-management skills—helping them succeed in managing complex, data-driven, API-first accounts.
Our Ideal Candidate: 8+ years of experience in Customer Success, Account Management, or Client Services, with at least 4+ years in a leadership or team management role.
Experience working in API, SaaS, or travel technology businesses, ideally in environments where search traffic and conversion performance are central.
Proven ability to build, coach, and scale high-performing customer-facing teams.
Strong analytical mindset with the ability to interpret complex datasets and translate insights into actionable strategies.
Track record of driving measurable improvements in adoption, conversion, and revenue.
Excellent organizational and project management skills; able to juggle multiple priorities in a fast-paced, global environment.
Strong communication and stakeholder management skills, comfortable working cross-functionally with technical and commercial teams.
Proficiency with CRM systems and analytics tools.
Entrepreneurial, customer-centric, and motivated by the opportunity to build at scale.
Key Responsibilities: Act as an escalation point for complex customer and operational challenges.
Foster a culture of proactive problem-solving, collaboration, and customer advocacy.
Own the performance and growth of a portfolio of high-potential accounts, ensuring revenue expansion, adoption, and satisfaction.
Guide the team in analyzing customer data, identifying growth opportunities, and implementing strategies to optimize search-to-conversion performance.
Partner with revenue management and pricing to implement strategies that drive sustainable and profitable growth.
Work closely with the Monitoring and Engineering teams to address risks such as feed over-utilization, supply compatibility, or client quality issues.
Collaborate with Account Management to identify upsell and cross-sell opportunities.
Provide structured feedback from customers to Product and Operations, ensuring customer needs are translated into product improvements and operational safeguards.
Build and refine scalable frameworks for onboarding, adoption, health monitoring, and performance reviews.
Own forecasting and reporting for account growth and customer success KPIs.
Ensure operational best practices are adopted consistently across the team.
Why Nuitee? At Nuitée, we’re not just reimagining travel—we’re building the infrastructure to power it.
Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée’s API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
World-Class Backing: Backed by Accel and visionary leaders across tech and travel—including Booking.com, Stripe, and Shopify—we’re equipped to scale our ambition globally.
Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
Global Impact: Our infrastructure supports partners like Hopper, Google, and Uber and enables banks, fintechs, super-apps, and non-travel businesses to offer travel solutions for the first time.
AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era—enabling seamless, intelligent, and hyper-personalized travel interactions.
By joining Nuitée, you’ll be part of a team that’s building a category-defining platform. You’ll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you’re excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us—Nuitée is the place for you.

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Signaturit Group is the Europeen champion of complete and secure digital transactions. We automate transactional processes, from identity verification and KYC to electronic signature and legal archiving. More than 100 thousand customers rely on our solutions to accelerate their business activities, while optimizing their operations.
As a certified Trusted Service Provider, we control over 35 million documents and carry out more than 180 million signatures a year, guaranteeing security, compliance and legal value. In France, you may know us as Universign (for electronic signatures) and VIALINK (for client onboarding and KYC). Today, more than 400 experts based in Paris, Barcelona and Valencia work every day towards our shared success.
The position includes ensuring customers achieve their desired outcomes and expectations from the Signaturit Dashboard. The CSM serves as the primary point of contact for customers related to gold and platinum support, guiding them after onboarding through their entire lifecycle. This role involves building strong relationships, understanding customer needs, providing tailored assistance, and driving customer satisfaction, retention, and growth.
What you will do at Signaturit Group Customer Success Manager: Build and maintain strong, long-term relationships with customers assigned to the CSM, acting as the main point of contact and addressing questions, concerns, and feedback quickly and effectively.
Customer Engagement and Adoption: Monitor customer usage and engagement with Signaturit Dashboard. Proactively offer tips, best practices, and strategies to enhance product adoption and utilization.
Customer Feedback and Advocacy: Gather and analyze feedback to identify areas for improvement. Act as the customer’s advocate within the company, ensuring needs and concerns are addressed. Promote participation in webinars and testimonials.
Metrics and Reporting: Track and report key customer success metrics in Salesforce (e.g., down sell and churn) and Net Promoter Score (NPS) in Hubspot or Hotjar; provide insights and recommendations to management.
Collaboration with Internal Teams: Work with sales, development, product, and support to ensure a cohesive customer experience and inform product development and strategy.
Onboarding Management: Lead implementation of Signaturit Group solutions, analyze and document projects, coordinate internal resources, monitor progress, manage risks, and report status to management and stakeholders.
Compensation and Performance Variable compensation calculations are based on team and individual metrics, including NPS, MRR retention, and closed-won opportunities. Details are defined by quarterly targets, floors and weights to compute compensation.
What we believe should contribute to your success Experience with customers, including Sales or Service departments; preferably with a background in Law or Business Administration.
English is a must.
Indicative Interview Process HR Discovery Call (30 minutes)
1st interview with business (direct report)
Business case and feedback
Reference check
Why Join Us Flexible hybrid work setup and flexible working hours
Summer intensive schedule
Health Insurance for you and 50% for dependents; Coverflex benefits
Access to technical training platforms
Birthdays celebrated; day off for your birthday
Join our vision to revolutionize digital transactions across Europe and beyond. Explore our website to learn how you can contribute to our mission.
Signaturit Group is the Europeen champion of complete and secure digital transactions. We are looking for talent to help us grow and innovate.
Senioriy level Associate
Employment type Full-time
Job function Customer Service
Industries: Software Development

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Siemens, a global leader with over 175 years of history, took a revolutionary step 5 years ago with the creation of Siemens Advanta, its specialized division in consulting and digital transformation. As a trusted advisor, Siemens Advanta establishes lasting partnerships with its clients, accompanying them on their journey towards digitalization and modernization of their organizations.

The Iberia region has established itself as one of the most dynamic and promising markets for Siemens Advanta, with significant investment in resources and capabilities. Currently, it has a team of more than 100 highly qualified professionals who offer professional services structured in three fundamental areas:

• Consulting: helping clients understand their digital maturity level, helping them create an evolution plan based on their priorities, improving production excellence, process improvement, defining clients' business digitalization, cost reduction, etc.
• Digital Solutions Design: understanding client needs and converting them into technological solutions, both IT and OT.
• Digital Solutions Implementation: implementing software development applications, data platforms, Cloud & On-Prem infrastructures, reporting systems, LowCode Applications, etc.

• Developing and maintaining long-term customer relationships tracking interaction history and keeping a personalized communication.
• Contact Points between Client and Company: Maintaining Contact with Clients and Key Project Stakeholders.
• Team Management: facilitating the relationship between members of the delivery team.
• Communication: will be a key piece in client communication and will be responsible for coordination between departments to ensure expectations are met.
• Quality Control: ensuring standards are met, reporting to management, and managing the review and validation of deliverables.
• New opportunities Management: identifying potential business opportunities.

• Degree in Industrial Engineering, Telecommunications, Computer Science, or related fields (required).
• Master's in business administration (MBA) (valuable).
• Project Management.
• Professional - high level of English.
• Experience in energy and infrastructure projects (valuable).
• Travel Availability (required).

• More than 5 years of industry experience, with at least 3-5 years in project management and or customer engagement roles.
• Projects/consulting: Project management, industrial client consulting, improvement of production KPIs, quality, and maintenance.
• Experience in OT & IT integration projects in industrial clients.

Siemens, a global leader with over 175 years of history, took a revolutionary step 5 years ago with the creation of Siemens Advanta, its specialized division in consulting and digital transformation. As a trusted advisor, Siemens Advanta establishes lasting partnerships with its clients, accompanying them on their journey towards digitalization and modernization of their organizations.

The Iberia region has established itself as one of the most dynamic and promising markets for Siemens Advanta, with significant investment in resources and capabilities. Currently, it has a team of more than 100 highly qualified professionals who offer professional services structured in three fundamental areas:

• Consulting: helping clients understand their digital maturity level, helping them create an evolution plan based on their priorities, improving production excellence, process improvement, defining clients' business digitalization, cost reduction, etc.
• Digital Solutions Design: understanding client needs and converting them into technological solutions, both IT and OT.
• Digital Solutions Implementation: implementing software development applications, data platforms, Cloud & On-Prem infrastructures, reporting systems, LowCode Applications, etc.

• Developing and maintaining long-term customer relationships tracking interaction history and keeping a personalized communication.
• Contact Points between Client and Company: Maintaining Contact with Clients and Key Project Stakeholders.
• Team Management: facilitating the relationship between members of the delivery team.
• Communication: will be a key piece in client communication and will be responsible for coordination between departments to ensure expectations are met.
• Quality Control: ensuring standards are met, reporting to management, and managing the review and validation of deliverables.
• New opportunities Management: identifying potential business opportunities.

• Degree in Industrial Engineering, Telecommunications, Computer Science, or related fields (required).
• Master's in business administration (MBA) (valuable).
• Project Management.
• Professional - high level of English.
• Experience in energy and infrastructure projects (valuable).
• Travel Availability (required).

• More than 5 years of industry experience, with at least 3-5 years in project management and or customer engagement roles.
• Projects/consulting: Project management, industrial client consulting, improvement of production KPIs, quality, and maintenance.
• Experience in OT & IT integration projects in industrial clients.

Siemens, a global leader with over 175 years of history, took a revolutionary step 5 years ago with the creation of Siemens Advanta, its specialized division in consulting and digital transformation. As a trusted advisor, Siemens Advanta establishes lasting partnerships with its clients, accompanying them on their journey towards digitalization and modernization of their organizations.

The Iberia region has established itself as one of the most dynamic and promising markets for Siemens Advanta, with significant investment in resources and capabilities. Currently, it has a team of more than 100 highly qualified professionals who offer professional services structured in three fundamental areas:

Consulting: helping clients understand their digital maturity level, helping them create an evolution plan based on their priorities, improving production excellence, process improvement, defining clients' business digitalization, cost reduction, etc.
Digital Solutions Design: understanding client needs and converting them into technological solutions, both IT and OT.
Digital Solutions Implementation: implementing software development applications, data platforms, Cloud & On-Prem infrastructures, reporting systems, LowCode Applications, etc.

We are looking to incorporate a Customer Engagement profile to help us with different functions that combine technical and management aspects such as:

The Customer Engagement will lead consulting projects for Siemens Advanta's digital consulting division for industrial clients in Iberia. They will be responsible for coordinating organizational resources from both the client and Siemens within the projects and must ensure the achievement of project objectives.

Projects may be of different types, ranging from global digital transformation projects for a company to the development of more specific projects such as developing a solution for a specific organizational objective. The main functions of this role will be:

Developing and maintaining long-term customer relationships tracking interaction history and keeping a personalized communication.
Contact Points between Client and Company: Maintaining Contact with Clients and Key Project Stakeholders.
Team Management: facilitating the relationship between members of the delivery team.
Communication: will be a key piece in client communication and will be responsible for coordination between departments to ensure expectations are met.
Quality Control: ensuring standards are met, reporting to management, and managing the review and validation of deliverables.
New opportunities Management: identifying potential business opportunities.

Requirements and valuable aspects of the profile:

Degree in Industrial Engineering, Telecommunications, Computer Science, or related fields (required).
Master's in business administration (MBA) (valuable).
Project Management.
Professional - high level of English.
Experience in energy and infrastructure projects (valuable).
Travel Availability (required).

Experience:

More than 5 years of industry experience, with at least 3-5 years in project management and or customer engagement roles.
Projects/consulting: Project management, industrial client consulting, improvement of production KPIs, quality, and maintenance.
Experience in OT & IT integration projects in industrial clients.

We are committed to diversity:

At Siemens, we promote equal opportunities for all people, regardless of gender, identity, sexual orientation, ethnicity, age, (dis)ability, neurodiversity, or any other characteristic. We believe that diversity drives our success, and we strive to create an inclusive environment where everybody feels welcomed and can thrive and develop professionally. Our Equity plan, aligned with established law, ensures fair and transparent treatment, and we are committed to continue building an equal and diverse workplace.
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Siemens, a global leader with over 175 years of history, took a revolutionary step 5 years ago with the creation of Siemens Advanta, its specialized division in consulting and digital transformation. As a trusted advisor, Siemens Advanta establishes lasting partnerships with its clients, accompanying them on their journey towards digitalization and modernization of their organizations.

The Iberia region has established itself as one of the most dynamic and promising markets for Siemens Advanta, with significant investment in resources and capabilities. Currently, it has a team of more than 100 highly qualified professionals who offer professional services structured in three fundamental areas:

Consulting: helping clients understand their digital maturity level, helping them create an evolution plan based on their priorities, improving production excellence, process improvement, defining clients' business digitalization, cost reduction, etc.
Digital Solutions Design: understanding client needs and converting them into technological solutions, both IT and OT.
Digital Solutions Implementation: implementing software development applications, data platforms, Cloud & On-Prem infrastructures, reporting systems, LowCode Applications, etc.

We are looking to incorporate a Customer Engagement profile to help us with different functions that combine technical and management aspects such as:

The Customer Engagement will lead consulting projects for Siemens Advanta's digital consulting division for industrial clients in Iberia. They will be responsible for coordinating organizational resources from both the client and Siemens within the projects and must ensure the achievement of project objectives.

Projects may be of different types, ranging from global digital transformation projects for a company to the development of more specific projects such as developing a solution for a specific organizational objective. The main functions of this role will be:

Developing and maintaining long-term customer relationships tracking interaction history and keeping a personalized communication.
Contact Points between Client and Company: Maintaining Contact with Clients and Key Project Stakeholders.
Team Management: facilitating the relationship between members of the delivery team.
Communication: will be a key piece in client communication and will be responsible for coordination between departments to ensure expectations are met.
Quality Control: ensuring standards are met, reporting to management, and managing the review and validation of deliverables.
New opportunities Management: identifying potential business opportunities.

Requirements and valuable aspects of the profile:

Degree in Industrial Engineering, Telecommunications, Computer Science, or related fields (required).
Master's in business administration (MBA) (valuable).
Project Management.
Professional - high level of English.
Experience in energy and infrastructure projects (valuable).
Travel Availability (required).

Experience:

More than 5 years of industry experience, with at least 3-5 years in project management and or customer engagement roles.
Projects/consulting: Project management, industrial client consulting, improvement of production KPIs, quality, and maintenance.
Experience in OT & IT integration projects in industrial clients.

We are committed to diversity:

At Siemens, we promote equal opportunities for all people, regardless of gender, identity, sexual orientation, ethnicity, age, (dis)ability, neurodiversity, or any other characteristic. We believe that diversity drives our success, and we strive to create an inclusive environment where everybody feels welcomed and can thrive and develop professionally. Our Equity plan, aligned with established law, ensures fair and transparent treatment, and we are committed to continue building an equal and diverse workplace.
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