416 Ofertas de Csm en España

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**COMPANY DESCRIPTION**
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures. SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
**ABOUT THE ROLE**
The SAP Customer Success Management organization is aiming to create an industry-leading virtual digital customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help and guidance from SAP (via our **Digital Customer Success Managers** ) to our customers. D-CSMs will use a low touch / digital engagement approach in order to provide an excellent customer experience across a large portfolio of customers (Up to 100 customers). The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business.
**FURTHER RESPONSIBILITIES**
+ Onboard new customers.
+ Conduct virtual onboarding sessions and regular check-ins during the implementation phase.
+ Share important SAP resources with customers such as webinars, trainings, events, or relevant best practices.
+ Assist customers in case of showstoppers and roadblocks.
+ Drive customer adoption and respond to risk scenarios.
+ Engage 1:1 with priority customers as well as execute 1:many initiatives to drive customer outcomes at scale.
+ Pursue high standards of customer engagement and satisfaction with a focus on customer loyalty by sharing tools, processes & resources.
+ Identify customers at risk and take appropriate actions by involving Cross-Functional Teams or sharing relevant best practices.
+ Encourage and assist customers on topics related to AI adoption
+ Act as trusted advisor and be first point of contact for non-technical inquiries.
+ Drive opportunities to further expand the Digital Customer base (Up & Cross-selling).
+ Build and leverage a network of key internal stakeholders from different functions that can support customer success.
+ Analyze and interpreting customer data to prioritize customer engagements, Contribute to improve overall customer satisfaction & accelerate SAP's reference pipeline.
**REQUIREMENTS**
+ Location: Barcelona.
+ 3 years of experience in a customer facing role, managing complex customer relationshipsin the Software industry.
+ Previous experience working with SAP cloud SaaS solutions like S/4HANA Cloud, Supply Chain Management, Human Capital Management, Customer Experience, or Procurement would be a plus.
+ Experience managing high volume of customer engagements.
+ Proven experience working with diverse, cross functional teams, both virtually and globally.
+ Motivation and flexibility to work in a dynamic organization, with the ability to learn quickly and adapt to a fast-changing environment.
+ Strong orientation towards teamwork and collaboration.
+ Strong interpersonal skills which aid to build relationships externally and internally.
+ Creative problem solving under pressure when working through customer issues.
+ Excellent listening, written and oral communication skills.
+ Fluency in both Spanish and Italian would be a plus.
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now _._
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Description
AWS is seeking a Customer Solutions Manager (CSM) to join our Global Financial Services (GFS) team to work with one or more leading FSI customers. As a CSM, you will help customers realize sustained business value by accelerating their customer transformation journey.
Are you passionate about shaping the future of the financial services industry by translating customer's objectives to actions that realize long-term value through innovation? Do you have the business and technical savvy to earn trust with C-level executives and project team members alike? Have you delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes?
At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You are detail oriented, have excellent problem-solving abilities, and an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and to love to reach and exceed goals.
As a trusted customer advocate, you will help large global financial services organizations understand best practices around adopting advanced cloud-based solutions, and how to migrate existing workloads to the cloud. Together with them, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within financial services firms. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges.
As an AWS Customer Solutions Manager (CSM), you will establish a deep understanding of your customer's business vision, culture and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer's cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer's strategic goals, translate them into an executable plan, and deliver successful, often industry changing, customer outcomes on AWS.
Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers ambiguity and leads autonomously.
Key job responsibilities
Customer Solutions Managers (CSMs) are obsessed with accelerating our customer's cloud adoption and driving value from investments in the cloud. CSMs have ownership of customers' cloud enablement / adoption readiness, driving migrations at scale, leading digital transformations, and benefit/ value realization for AWS customers.
For effective adoption of AWS, CSMs focus on driving customers' people and operating model change. CSMs ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer's organization. CSM's work closely with customer stakeholders, to define their cloud's business case, establish a vision / roadmap for their cloud program. CSMs are customer advocates, driving resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization.
For migration success, digital transformation and value realization, CSMs work backwards from the customers' cloud business case and defines the customer's cloud migration/ digital transformation strategy which guides people, process and operating model changes for customer success. CSMs defines a detailed plan which includes key milestones collectively owned by Customer, AWS and Partner teams. CSMs partner with our customers to install and mature their Cloud Business Office capabilities, accelerate migrations and broader adoption of AWS at scale. CSMs work with our customers to establish the Cloud Leadership team and broader governance structures to effectively govern both our partnership with the customer, and the customer's adoption of AWS. With a focus on accelerating adoption, CSMs drive the effective use of mechanisms to improve migration velocity and customers' ability to operate business applications at scale on AWS, reducing the customer's time to benefit.
The primary focus for a CSM, is serving as the cloud change agent for our customers, bringing structure, programmatic discipline and thought leadership to drive forward migration readiness, migration velocity and digital transformation/ modernization. CSMs balance bringing best practice AWS learnings to the customer, with the freedom to explore to find innovative ways to help tailor existing learnings and/or build something new that is more relevant and impactful to our customer needs on AWS. Ultimately, the CSM is driven by making sure the customer realizes their goals and ambition on AWS, key obstacles are rapidly unblocked enabling the customers cloud journey to efficient.
CSMs are measured on customer's success of cloud adoption, based on:
· cloud enablement capabilities installed to drive customers' People and Operating Model change for effective adoption of AWS. Including, training strategy to upskill technical and non-technical roles across the customer's organization.
· workloads migrated to AWS, new customer solutions built on AWS, and by the breadth of AWS services employed by the customer.
· customer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.
· establishing and managing an outcome-driven adoption plan to realize customer's account vision and strategy while reporting on customer maturity and adoption progress.
About the team
The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 7+ years of experience delivering technology initiatives including 3+ years of customer-facing experience delivering technology enabled transformations.
- Cross-functional leadership, collaboration, operations and data-driven problem solving
- Experience of Scrum or SAFe and/or PMP/ PgMP
- Bachelor's degree or equivalent practical experience
- Proficiency in English and Spanish
Preferred Qualifications
- AWS Certification(s) with experience delivering AWS and/or other cloud services to realize business strategy
- Experience working with global financial services customers (Banking, Payments, Capital Markets, Insurance)
- Consultancy experience as a technology delivery lead and trusted advisor to external customer(s), with executive-level presence and communication skills
- Versed in Software DevOps and Cloud Operating Models
- Experience working within a public cloud sales organization.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Leads Customer Engagement & Quality Assurance, monitoring feedback, setting standards, and improving service delivery, while also leading the Contact Centre Quality Assurance team.

Lead global omnichannel customer engagement, creating impactful experiences and driving brand engagement.

Architect solutions on the Microsoft platform, driving business applications transformation and optimizing customer solutions.

Develops sales, boosts distributor sales, and manages customer relationships to increase brand penetration.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model. This Shared Services unit shall ensure an innovative and standardized digital approaches towards managed services delivery of contracted responsibilities towards the customers, by focusing on scalability and resilience.
**What you'll do**
The Senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. This role is to serve the European customers and therefore requires the candidate to perform in European time-zone.
+ Drives Sales to delivery handover and customer onboarding, covering all technical and project aspects like IP ranges, Load Balancer setup requirements, VPN networks and more.
+ Support tickets handling, bridging customer queries and requirements from technical operations team.
+ Ensures periodic service reviews to track the service quality across a range of customers.
+ Orchestrates the overall service delivery according to agreed SLAs and KPIs.
+ Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
+ Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.
+ Supports de-escalations of critical customer situations & reviews SLA service credit cases.
+ Contributes to customer Go-Lives, Release Upgrade and maintenance activities.
+ Executes and supports problem management and continuous improvement.
+ Supports customer satisfaction surveys & commercial change requests.
+ Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partner involved in the accounts, to ensure customer success.
+ Work in European time-zone.
**What you'll bring**
+ Engineering graduate with 7 years of work experience as a SAP technical consultant in a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support).
+ Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
+ Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.
+ Technical and application expertise for different cloud solutions (S/4HANA or another private cloud)
+ Database Administrator -> provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle, pursuant to the defined quality criteria
+ Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.
+ Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills.
+ Experienced in working with cross-cultural and cross-functional teams or individuals
**Meet the team**
The SAP Enterprise Cloud Services (ECS) is building the bridge for SAP customers towards cloud, closely helping them through this transformation. One of the main tasks ECS is offering and providing real-time cloud platform operation, infrastructure and managed services focusing on fast time-to-value at reduced cost and risk. The mission of the Client Delivery Engagement Shared Services unit in ECS is to help our customers adopt the S/4H Private Cloud solution seamlessly and effectively, using standardized and automated delivery approaches by a scalable team engagement and technical roles.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Manages customer engagement in cloud environments, focusing on technical aspects, service delivery, and customer success, requiring SAP Basis expertise.

**DESCRIPTION**
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
**Strategic Account Manager**
In this role, you will have the opportunity to effectively manage the relationship and business strategies for large, complex assigned accounts to grow our share of the customer's wallet and achieve the strategic goals.
**RESPONSIBILITIES**
**About the role:**
You will be actively involved in developing, managing, and expanding business relationships with assigned accounts, by understanding current and emerging customer needs as well as developing and executing account strategies to grow share with existing accounts and support new business opportunities. **You will also be:**
+ Having the European regional responsibility for designated Global Strategic Accounts
+ Working with and leading the tendering process with regional sales teams for all proposals, technical submittals, local codes & regulations, and contractual obligations
+ Utilising industry experience to influence future designs of critical projects in Europe for future Pipelines
+ Building strong relationships to partner with key departments within the business and the customer organization
+ Working closely with the project execution team to prepare for future works, resource requirements, and regional coverage
+ Working closely with the supporting engineering and procurement team on the design evolution of BOP to reduce risk and cost in future projects
+ Outlining strategy and processes between Cummins and the designated account to assure future business continuity between Cummins and The designated account.
**QUALIFICATIONS**
**About you:**
You will ideally have industrial, manufacturing, or project engineering experience within a power distribution/power generation environment with proven experience in the execution of customer-related projects. However, if you enjoy and can evidence a high level of attention to detail, energy, resiliency, and strong communication skills along with an interest in project engineering and already had an electromechanical experience, we'd love to hear from you. Here are some of the other skills and competencies we'd like you to have:
+ BA degree in Engineering (industrial, mechanical, electrical, electromechanical) or relevant technical discipline;
+ MA and (or) MBA degree in the technical discipline or social discipline is a plus;
+ Significant equivalent work experience in a relevant discipline area is required, including previous customer and/or product experience.
+ Experience in power generation/power distribution areas is essential to the position;
+ Deep knowledge of Technical Customer Management;
+ Project management skills and experience;
+ Fluency in English, as this is our main business language, along with any other European languages (as and advantage)
**What we offer:**
+ We will welcome you in an international warm environment and open work atmosphere.
+ Attractive salary package with extra-legal benefits.
+ Variable compensation based on organizational goals.
+ Opportunity to work on a hybrid model (two days of work in our office in Madrid).
**Job** Sales
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No