Ofertas de Personal de Atención al Cliente en Madrid
Personal Financial Educator (Remote)
Publicado hace 5 días
Trabajo visto
Descripción Del Trabajo
Description
** Candidates must live in Italy or Spain **
Job Title: Personal Financial Educator (Remote)
Summary
Personal Financial Educators (PFEs) provide one-on-one consultation, education, training, and information and referral services in support of the Personal Financial Management (PFM) Program of the Fleet and Family Support Program (FFSP) services. PFEs provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, and in-person services. PFEs provide in-person services through mobile training teams and virtual service delivery to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea or in foreign countries.) Key financial readiness topics presented include, but are not limited to, car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning.
PFEs collaborate with FFSP stakeholders to plan, schedule, and execute training services to ensure effective and efficient delivery of various educational programs and services to service members and families.
Essential Duties and Responsibilities
+ Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops, to include, but not limited to, car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning.
+ Respond to requests for age-appropriate classes or seminars for youths and teens as part of on-base education.
+ Provide initial and refresher Command Financial Specialist (CFS) training.
+ Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management.
+ Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
+ Provide individualized financial counseling and assistance to service members and families.
+ Provide service members and their families with consumer information and assistance in handling consumer complaints.
+ Ensure all information and referral, one-on-one, and group education services provided are entered into the government's system of record.
+ Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
+ Perform basic troubleshooting steps when technology challenges occur.
+ Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
+ Support marketing and outreach initiatives to promote awareness and utilization of program services.
+ Other duties as assigned.
Supervisory Responsibilities
+ This job has no supervisory responsibilities.
Travel Requirements
+ This job may require 50% travel for specified periods of time to provide in-person support at locations throughout the world and aboard Navy ships.
+ This job may require travel up to 6 months to provide in-person support at locations throughout the world.
+ Must be able to obtain health screening requirements, to include medical and dental, for travel to remote locations.
Required Qualifications
+ Candidates must live in Italy or Spain
+ The contract requires candidates for all positions outside of the United States to either have existing Status of Forces Agreement (SOFA) status or the ability to independently gain SOFA status.
+ Bachelor's degree OR a combination of education and experience equivalent to a bachelor's degree which equips the incumbent to serve as a personal financial management counselor.
+ Must possess and maintain national certification as an Accredited Financial Counselor
+ Those who do not currently possess the Accredited Financial Counselor designation may be considered upon review of work experience, with the expectation to obtain the certification within 12 months of hire.
+ Two years of experience providing financial education and training, and one on one financial counseling.
+ Experience making presentations and facilitating training for large and small groups in the areas of financial management.
+ Experience using various forms of digital technology to facilitate virtual training.
+ Experience in providing one-on-one consultations with varied levels of complexity.
+ Knowledge of the development and execution of needs assessment tools (i.e. surveys)
+ Knowledge of the military and the challenges of the military lifestyle
+ Ability to work productively with Command Financial Specialists.
+ Deep understanding of the personal financial management issues facing service members and their families and the ability to support them with individual assistance or through training in seminars, workshops, or appropriate referral
+ Proficiency in various forms of technological tools to support virtual service delivery, communication, and collaboration.
+ Knowledge of social services and/or community resources.
+ Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model.
+ Proven experience managing multiple priorities.
+ Ability to use verbal and written communication skills effectively.
+ Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information.
+ Must be able to meet naval shipboard requirements if deployed on navy ship.
Preferred Qualifications:
+ Prior experience working with the Fleet and Family Support Programs.
Other Skills and Abilities
This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, passport, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
+ Ability to work both independently and as part of a team.
+ Technological Proficiency: Ability to use various technological tools to effectively communicate with stakeholders and to provide virtual service delivery; Experience with collaboration platforms, project management tools, and video conferencing software; Able to perform basic troubleshooting steps; Willingness to learn new forms of digital tools to perform job duties.
+ Presentation Skills: Ability to delivery effective in person and virtual presentations; know your audience and tailor content as necessary; deliver presentation with enthusiasm and confidence; incorporate anecdotes, examples, and personal stories to illustrate key points; encourage audience interaction through questions, discussion, or activities.
+ Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines with minimal supervision.
+ Self-Motivation: Must be able to stay focused and productive without constant oversight or the traditional office structure; Can set goals and working independently.
+ Organizational Skills: Must be able to keep track of tasks, documents, and deadlines with digital and physical organization tools and techniques .
+ Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Delivers on commitments.
+ Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
+ Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
+ Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
+ Resilience: Able to manage stress, maintain motivation and stay connected with colleagues.
Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, other office equipment. Physical demands may differ at various locations throughout the world or aboard Navy ships. Lifting up to 20 pounds may be required.
Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a quiet space with stable internet connection when not traveling.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Compensation is based on geographic location and experience. Wages are available upon request.
This opportunity is contingent upon the position still being available at the time of start
#Nationwide
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c))
** Candidates must live in Italy or Spain **
Job Title: Personal Financial Educator (Remote)
Summary
Personal Financial Educators (PFEs) provide one-on-one consultation, education, training, and information and referral services in support of the Personal Financial Management (PFM) Program of the Fleet and Family Support Program (FFSP) services. PFEs provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, and in-person services. PFEs provide in-person services through mobile training teams and virtual service delivery to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea or in foreign countries.) Key financial readiness topics presented include, but are not limited to, car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning.
PFEs collaborate with FFSP stakeholders to plan, schedule, and execute training services to ensure effective and efficient delivery of various educational programs and services to service members and families.
Essential Duties and Responsibilities
+ Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops, to include, but not limited to, car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning.
+ Respond to requests for age-appropriate classes or seminars for youths and teens as part of on-base education.
+ Provide initial and refresher Command Financial Specialist (CFS) training.
+ Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management.
+ Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R).
+ Provide individualized financial counseling and assistance to service members and families.
+ Provide service members and their families with consumer information and assistance in handling consumer complaints.
+ Ensure all information and referral, one-on-one, and group education services provided are entered into the government's system of record.
+ Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery.
+ Perform basic troubleshooting steps when technology challenges occur.
+ Maintain up-to-date knowledge in the fields of personal finance and financial counseling.
+ Support marketing and outreach initiatives to promote awareness and utilization of program services.
+ Other duties as assigned.
Supervisory Responsibilities
+ This job has no supervisory responsibilities.
Travel Requirements
+ This job may require 50% travel for specified periods of time to provide in-person support at locations throughout the world and aboard Navy ships.
+ This job may require travel up to 6 months to provide in-person support at locations throughout the world.
+ Must be able to obtain health screening requirements, to include medical and dental, for travel to remote locations.
Required Qualifications
+ Candidates must live in Italy or Spain
+ The contract requires candidates for all positions outside of the United States to either have existing Status of Forces Agreement (SOFA) status or the ability to independently gain SOFA status.
+ Bachelor's degree OR a combination of education and experience equivalent to a bachelor's degree which equips the incumbent to serve as a personal financial management counselor.
+ Must possess and maintain national certification as an Accredited Financial Counselor
+ Those who do not currently possess the Accredited Financial Counselor designation may be considered upon review of work experience, with the expectation to obtain the certification within 12 months of hire.
+ Two years of experience providing financial education and training, and one on one financial counseling.
+ Experience making presentations and facilitating training for large and small groups in the areas of financial management.
+ Experience using various forms of digital technology to facilitate virtual training.
+ Experience in providing one-on-one consultations with varied levels of complexity.
+ Knowledge of the development and execution of needs assessment tools (i.e. surveys)
+ Knowledge of the military and the challenges of the military lifestyle
+ Ability to work productively with Command Financial Specialists.
+ Deep understanding of the personal financial management issues facing service members and their families and the ability to support them with individual assistance or through training in seminars, workshops, or appropriate referral
+ Proficiency in various forms of technological tools to support virtual service delivery, communication, and collaboration.
+ Knowledge of social services and/or community resources.
+ Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model.
+ Proven experience managing multiple priorities.
+ Ability to use verbal and written communication skills effectively.
+ Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information.
+ Must be able to meet naval shipboard requirements if deployed on navy ship.
Preferred Qualifications:
+ Prior experience working with the Fleet and Family Support Programs.
Other Skills and Abilities
This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, passport, transportation, and auto insurance are required.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
+ Ability to work both independently and as part of a team.
+ Technological Proficiency: Ability to use various technological tools to effectively communicate with stakeholders and to provide virtual service delivery; Experience with collaboration platforms, project management tools, and video conferencing software; Able to perform basic troubleshooting steps; Willingness to learn new forms of digital tools to perform job duties.
+ Presentation Skills: Ability to delivery effective in person and virtual presentations; know your audience and tailor content as necessary; deliver presentation with enthusiasm and confidence; incorporate anecdotes, examples, and personal stories to illustrate key points; encourage audience interaction through questions, discussion, or activities.
+ Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines with minimal supervision.
+ Self-Motivation: Must be able to stay focused and productive without constant oversight or the traditional office structure; Can set goals and working independently.
+ Organizational Skills: Must be able to keep track of tasks, documents, and deadlines with digital and physical organization tools and techniques .
+ Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Delivers on commitments.
+ Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
+ Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
+ Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
+ Resilience: Able to manage stress, maintain motivation and stay connected with colleagues.
Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, other office equipment. Physical demands may differ at various locations throughout the world or aboard Navy ships. Lifting up to 20 pounds may be required.
Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a quiet space with stable internet connection when not traveling.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Compensation is based on geographic location and experience. Wages are available upon request.
This opportunity is contingent upon the position still being available at the time of start
#Nationwide
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c))
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Postúlese Ahora
0
Descripción Del Trabajo
Associate - Institutional Client Group
Location:
Madrid, M, ES, 28020
Brand: HSBC
Area of Interest:
Closing Date:
Date: 16 Jul 2026
**Job description**
**The opportunity: Associate - Institutional Client Group**
Being part of HSBC in Spain, you'll help evolve and grow our business.
**What you will do:**
The job holder will join the ICG coverage team in Spain, covering clients primarily in the banking and insurance space with a strong focus on developping opportunities in close coordination with product partners worldwide. Additionally the candidate will also be responsible to manage the relationships of foreign institutional clients with operations in Spain.
The candidate will have full exposure to the broad HSBC products offering and will work within a close, well-coordinated team led by a senior banker, who will provide strategic direction and set commercial priorities.
**In this role you will:**
- Ensure the efficient, smooth running of operational and commercial activities for the assigned client portfolio.
- Drive sustainable growth by identifying portfolio expansion opportunities and deepening relationships, leveraging HSBC's product suite while maintaining strong credit quality in line with HSBC credit standards, policies and processes.
- Maintain close coordination with HSBC's international network to respond quickly to client queries, provide local support abroad and capture cross-border opportunities.
- Identify client needs and deliver tailored solutions across trade and working capital finance, cash management, DCM, AM and MSS, partnering with product specialists.
- Ensure the portfolio meets all internal and external regulatory requirements, including KYC, Compliance and financial crime risk management across the client lifecycle.
- Own all credit aspects of the relationship, including annual reviews, early issue identification, escalation and remedial management.
- Manage operational and reputational risk by adhering to HSBC Standards and policies, applying sound ethical judgement, and transparently reporting/escalating control issues or breaches.
**You should apply if you have:**
- Strong academic background
- Previous working experience in a similar role within International banks or international division of domestic banks
- Proven expertise in risk assessment and ability to proactively manage risks
- Knowledge and fluency in English, Spanish
- Proactive attitude, eager to take on responsibilities and able to work well in an international high-performance team
- Stress resilience, and can shift quickly between different responsibilities
- MS Office proficiency
Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.
**What you'll get in return:**
The pay range for this role is 50,000 - 60,000
HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.
We offer a comprehensive and competitive package of benefits covering usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
For further information on building your career at HSBC, please visit:
Location:
Madrid, M, ES, 28020
Brand: HSBC
Area of Interest:
Closing Date:
Date: 16 Jul 2026
**Job description**
**The opportunity: Associate - Institutional Client Group**
Being part of HSBC in Spain, you'll help evolve and grow our business.
**What you will do:**
The job holder will join the ICG coverage team in Spain, covering clients primarily in the banking and insurance space with a strong focus on developping opportunities in close coordination with product partners worldwide. Additionally the candidate will also be responsible to manage the relationships of foreign institutional clients with operations in Spain.
The candidate will have full exposure to the broad HSBC products offering and will work within a close, well-coordinated team led by a senior banker, who will provide strategic direction and set commercial priorities.
**In this role you will:**
- Ensure the efficient, smooth running of operational and commercial activities for the assigned client portfolio.
- Drive sustainable growth by identifying portfolio expansion opportunities and deepening relationships, leveraging HSBC's product suite while maintaining strong credit quality in line with HSBC credit standards, policies and processes.
- Maintain close coordination with HSBC's international network to respond quickly to client queries, provide local support abroad and capture cross-border opportunities.
- Identify client needs and deliver tailored solutions across trade and working capital finance, cash management, DCM, AM and MSS, partnering with product specialists.
- Ensure the portfolio meets all internal and external regulatory requirements, including KYC, Compliance and financial crime risk management across the client lifecycle.
- Own all credit aspects of the relationship, including annual reviews, early issue identification, escalation and remedial management.
- Manage operational and reputational risk by adhering to HSBC Standards and policies, applying sound ethical judgement, and transparently reporting/escalating control issues or breaches.
**You should apply if you have:**
- Strong academic background
- Previous working experience in a similar role within International banks or international division of domestic banks
- Proven expertise in risk assessment and ability to proactively manage risks
- Knowledge and fluency in English, Spanish
- Proactive attitude, eager to take on responsibilities and able to work well in an international high-performance team
- Stress resilience, and can shift quickly between different responsibilities
- MS Office proficiency
Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.
**What you'll get in return:**
The pay range for this role is 50,000 - 60,000
HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.
We offer a comprehensive and competitive package of benefits covering usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
For further information on building your career at HSBC, please visit:
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
1
Descripción Del Trabajo
Title:
Customer Service Supervisor
Belong, Connect, Grow, with KBR!
Program Summary
KBR supports the operational needs of U.S. armed forces at Morón Air Base in Spain and several bases in Turkey. Our services ensure smooth operations, allowing Air Force and government personnel to focus on their missions. We provide program management, civil engineering, morale, welfare, and recreation support, among other essential services. Awarded by the Air Force Installation Contracting Center, our contract spans a five-year base period with three one-year options, reflecting our commitment to excellence and operational support.
Job Summary
Serves as the installation's focal point for supply customer feedback, responding to customer logistics concerns, and proactively anticipating problems that could stand in the way of base units fulfilling their mission. Monitors the overall interface between base maintenance operations and the materiel management system. Provides guidance and instruction to base work centers on the proper utilization of supply management systems and products. Performs all necessary document control, research, and base-level records maintenance functions to ensure transaction accuracy and system integrity.
Roles and Responsibilities
+ Coordinates with Resource Advisors and creates, modifies, and deletes organizational supply accounts in ILS-S and ELMS
+ Audits customers supply accounts to identify discrepancies and ensure adherence to financial and inventory regulations
+ Tracks, processes, and provides status on customer backorders by interfacing with enterprise partners at 635 and 735 SCOGs
+ Monitors supply listings to ensure priority orders are processed rapidly to keep aircraft and defense systems operational
+ Supports customers during degraded operations with manual accounting recovery procedures to keep operational readiness
+ Acts as authority for document control through daily transaction audits ensuring signed documents match computer records
+ Maintains Custodian Authorization/Custody Receipt Listing files. Ensures units order equipment according to authorizations
+ Manages internal transfer of equipment between base units and coordinates disposition of obsolete or excess equipment
+ Coordinates and tracks communications security (COMSEC) items, which are subject to stringent national security controls
+ Accounts for and updates deployment-ready War Reserve Materiel assets to support wartime taskings. Tracks Capital Assets
+ Performs as the liaison between the base customers and logistics function.
Basic Qualifications
+ Shall meet the qualifications of AFSC 2S071, Supply Management Craftsman, as defined in AFI
+ Shall have two years of experience in base supply customer service
+ Shall possess a high school diploma or equivalent
+ Shall be proficient with ordering equipment, parts, and supplies
+ Mastery of the Integrated Logistics System-Supply (ILS-S) and related database products FEDLOG, WEBFLIS, and ELMS
+ Knowledge of Air Force Materiel Management publications, specifically DAFMAN 23-300 and ILS-S User's Manual
+ Experience preparing reports, tracking metrics, and identifying process improvements
+ Ability to train and mentor while ensuring compliance with policies and procedures
+ Knowledge of workplace safety procedures and material handling practices
+ Proficiency with Microsoft Office applications
Preferred Qualifications
+ Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
+ Three to five years of progressively responsible experience in supply, logistics, warehouse, or inventory management
+ Knowledge of quality assurance, property accountability, and asset management practices
+ Knowledge of military or commercial supply regulations and procurement procedures
KBR Benefits
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Customer Service Supervisor
Belong, Connect, Grow, with KBR!
Program Summary
KBR supports the operational needs of U.S. armed forces at Morón Air Base in Spain and several bases in Turkey. Our services ensure smooth operations, allowing Air Force and government personnel to focus on their missions. We provide program management, civil engineering, morale, welfare, and recreation support, among other essential services. Awarded by the Air Force Installation Contracting Center, our contract spans a five-year base period with three one-year options, reflecting our commitment to excellence and operational support.
Job Summary
Serves as the installation's focal point for supply customer feedback, responding to customer logistics concerns, and proactively anticipating problems that could stand in the way of base units fulfilling their mission. Monitors the overall interface between base maintenance operations and the materiel management system. Provides guidance and instruction to base work centers on the proper utilization of supply management systems and products. Performs all necessary document control, research, and base-level records maintenance functions to ensure transaction accuracy and system integrity.
Roles and Responsibilities
+ Coordinates with Resource Advisors and creates, modifies, and deletes organizational supply accounts in ILS-S and ELMS
+ Audits customers supply accounts to identify discrepancies and ensure adherence to financial and inventory regulations
+ Tracks, processes, and provides status on customer backorders by interfacing with enterprise partners at 635 and 735 SCOGs
+ Monitors supply listings to ensure priority orders are processed rapidly to keep aircraft and defense systems operational
+ Supports customers during degraded operations with manual accounting recovery procedures to keep operational readiness
+ Acts as authority for document control through daily transaction audits ensuring signed documents match computer records
+ Maintains Custodian Authorization/Custody Receipt Listing files. Ensures units order equipment according to authorizations
+ Manages internal transfer of equipment between base units and coordinates disposition of obsolete or excess equipment
+ Coordinates and tracks communications security (COMSEC) items, which are subject to stringent national security controls
+ Accounts for and updates deployment-ready War Reserve Materiel assets to support wartime taskings. Tracks Capital Assets
+ Performs as the liaison between the base customers and logistics function.
Basic Qualifications
+ Shall meet the qualifications of AFSC 2S071, Supply Management Craftsman, as defined in AFI
+ Shall have two years of experience in base supply customer service
+ Shall possess a high school diploma or equivalent
+ Shall be proficient with ordering equipment, parts, and supplies
+ Mastery of the Integrated Logistics System-Supply (ILS-S) and related database products FEDLOG, WEBFLIS, and ELMS
+ Knowledge of Air Force Materiel Management publications, specifically DAFMAN 23-300 and ILS-S User's Manual
+ Experience preparing reports, tracking metrics, and identifying process improvements
+ Ability to train and mentor while ensuring compliance with policies and procedures
+ Knowledge of workplace safety procedures and material handling practices
+ Proficiency with Microsoft Office applications
Preferred Qualifications
+ Associate's or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
+ Three to five years of progressively responsible experience in supply, logistics, warehouse, or inventory management
+ Knowledge of quality assurance, property accountability, and asset management practices
+ Knowledge of military or commercial supply regulations and procurement procedures
KBR Benefits
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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Postúlese Ahora
2
Descripción Del Trabajo
Position: Account Support Executive Hybrid (minimum twice a week in the office)
Languages: fluency in English, and French or Italian
Do you enjoy coordinating complex, high-value deals and keeping them moving smoothly from start to finish?
Do you enjoy working across teams to deliver great outcomes for customers and the business?
About the Team
Our team is a vibrant, international group of professionals spanning three European locations, bringing together diverse backgrounds and perspectives. We're a dynamic bunch, always ready to roll up our sleeves and support each other every step of the way.
About the RoleIn this role, you will support the successful execution of new and renewal sales deals across an assigned territory. You will work closely with Sales, Finance, Legal, and Operations to ensure deals progress smoothly, compliantly, and on time. This is a role for someone who enjoys detail, collaboration, and problem-solving in a fast-paced, customer-focused environment.
Responsibilities
+ Monitor and support the execution of new and renewal deals to ensure alignment with internal milestones and timelines
+ Track customer procurement and invoicing requirements using dashboards, including paperwork status, access extensions, and process exceptions
+ Support resolution of account-level delinquencies by coordinating with internal stakeholders
+ Engage with customers, particularly on contested renewals and title changes, to ensure a responsive and informed experience
+ Assist with contract review, redlining, and documentation for renewals and new business
+ Coordinate complex or high-value deals with Sales, Finance, Legal, and other partners in line with internal policies
+ Maintain accurate records of deal terms, approvals, exceptions, and regional process documentation
+ Identify opportunities to improve deal desk processes, workflows, and reporting
Requirements
+ 3+ years' experience in sales operations, deal desk, account coordination, customer support, or a similar commercial/administrative role.
+ Fluency in English, and French or Italian
+ Bachelor's degree or equivalent relevant experience.
+ Strong understanding of deal structuring, pricing models, discounting, and commercial approval workflows.
+ Confidence working with contracts, redlining, legal/commercial terms, and supporting documentation.
+ Knowledge of purchase order (PO) and invoicing processes.
+ Strong analytical and problem‑solving skills with excellent attention to detail.
+ Ability to work effectively across functions and influence stakeholders without direct authority.
+ Ability to work independently and manage multiple priorities in a fast‑paced environment.
+ Clear, professional written and verbal communication skills.
+ Experience using CRM/ERP systems (e.g., Salesforce) and strong proficiency in Excel and Outlook.
+ Experience working in a global or regional business environment.
Work in a Way that Works for YouWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the BusinessA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Primary Location Base Pay Range: Poland - EL Warsaw zł61,100 - zł101,700.
If performed in any of the following locations: Barcelona, Madrid, Home Based - Madrid, Home Based - Barcelona, the base pay range is 21,500 - 35,900.
This job may be subject to a collective labor agreement in Spain. Please consult with the hiring team for further details.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here ( to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Languages: fluency in English, and French or Italian
Do you enjoy coordinating complex, high-value deals and keeping them moving smoothly from start to finish?
Do you enjoy working across teams to deliver great outcomes for customers and the business?
About the Team
Our team is a vibrant, international group of professionals spanning three European locations, bringing together diverse backgrounds and perspectives. We're a dynamic bunch, always ready to roll up our sleeves and support each other every step of the way.
About the RoleIn this role, you will support the successful execution of new and renewal sales deals across an assigned territory. You will work closely with Sales, Finance, Legal, and Operations to ensure deals progress smoothly, compliantly, and on time. This is a role for someone who enjoys detail, collaboration, and problem-solving in a fast-paced, customer-focused environment.
Responsibilities
+ Monitor and support the execution of new and renewal deals to ensure alignment with internal milestones and timelines
+ Track customer procurement and invoicing requirements using dashboards, including paperwork status, access extensions, and process exceptions
+ Support resolution of account-level delinquencies by coordinating with internal stakeholders
+ Engage with customers, particularly on contested renewals and title changes, to ensure a responsive and informed experience
+ Assist with contract review, redlining, and documentation for renewals and new business
+ Coordinate complex or high-value deals with Sales, Finance, Legal, and other partners in line with internal policies
+ Maintain accurate records of deal terms, approvals, exceptions, and regional process documentation
+ Identify opportunities to improve deal desk processes, workflows, and reporting
Requirements
+ 3+ years' experience in sales operations, deal desk, account coordination, customer support, or a similar commercial/administrative role.
+ Fluency in English, and French or Italian
+ Bachelor's degree or equivalent relevant experience.
+ Strong understanding of deal structuring, pricing models, discounting, and commercial approval workflows.
+ Confidence working with contracts, redlining, legal/commercial terms, and supporting documentation.
+ Knowledge of purchase order (PO) and invoicing processes.
+ Strong analytical and problem‑solving skills with excellent attention to detail.
+ Ability to work effectively across functions and influence stakeholders without direct authority.
+ Ability to work independently and manage multiple priorities in a fast‑paced environment.
+ Clear, professional written and verbal communication skills.
+ Experience using CRM/ERP systems (e.g., Salesforce) and strong proficiency in Excel and Outlook.
+ Experience working in a global or regional business environment.
Work in a Way that Works for YouWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working PatternWorking flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the BusinessA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Primary Location Base Pay Range: Poland - EL Warsaw zł61,100 - zł101,700.
If performed in any of the following locations: Barcelona, Madrid, Home Based - Madrid, Home Based - Barcelona, the base pay range is 21,500 - 35,900.
This job may be subject to a collective labor agreement in Spain. Please consult with the hiring team for further details.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here ( to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Postúlese Ahora
3
Descripción Del Trabajo
Company Overview:
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary: As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction. Responsibilities & Requirements: - Management of a team - Ensuring and optimizing the operational KPIs - Support of existing customers and acquisition of new customers in coordination with the sales department - Conducting sales talks and concluding orders and service contracts - Monitoring and responsibility of the profit and loss account for a site - Optimization and continuous improvement of process flows in the service department - Initiation of projects to increase efficiency - Active participation in the development and implementation of innovative service processes - Interface management with internal engineering, external service providers, purchasing, quality and other service location - Evaluation and reporting of operational key figures in an international environment - Enforcement of safety and quality expectations - Support in operational tasks from the Service Manager Germany - Representation of the Service Manager Germany - Supervision of international intercompany business - Support of international training initiatives - Other duties as assigned. Preferred Experience / Skills: - Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar - Willingness to communicate with colleagues at production sites and service centers in an international environment - Basic plant and process knowledge of pump technology and vacuum technology - Several years of professional and management experience, preferably in the field of service and customer support - Very good written and spoken English skills and willingness to travel internationally are a prerequisite - High quality awareness, commitment and high flexibility as well as resilience and customer orientation - Good PC and MS Office skills - Experience with SAP - Independent, team-oriented work - Overall entrepreneurial mindset - BS or BA Degree in relevant field and 5-7 years relevant experience
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
**Req ID** : R-20027
**Job Family Group** : Sales
**Job Family** : SA Customer Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary: As a service supervisor you are responsible for the management of all operational aspects and for the profit and loss account for a site. You will also be responsible for expanding and exploiting the service potential as well as ensuring and increasing customer satisfaction. Responsibilities & Requirements: - Management of a team - Ensuring and optimizing the operational KPIs - Support of existing customers and acquisition of new customers in coordination with the sales department - Conducting sales talks and concluding orders and service contracts - Monitoring and responsibility of the profit and loss account for a site - Optimization and continuous improvement of process flows in the service department - Initiation of projects to increase efficiency - Active participation in the development and implementation of innovative service processes - Interface management with internal engineering, external service providers, purchasing, quality and other service location - Evaluation and reporting of operational key figures in an international environment - Enforcement of safety and quality expectations - Support in operational tasks from the Service Manager Germany - Representation of the Service Manager Germany - Supervision of international intercompany business - Support of international training initiatives - Other duties as assigned. Preferred Experience / Skills: - Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar - Willingness to communicate with colleagues at production sites and service centers in an international environment - Basic plant and process knowledge of pump technology and vacuum technology - Several years of professional and management experience, preferably in the field of service and customer support - Very good written and spoken English skills and willingness to travel internationally are a prerequisite - High quality awareness, commitment and high flexibility as well as resilience and customer orientation - Good PC and MS Office skills - Experience with SAP - Independent, team-oriented work - Overall entrepreneurial mindset - BS or BA Degree in relevant field and 5-7 years relevant experience
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
**Req ID** : R-20027
**Job Family Group** : Sales
**Job Family** : SA Customer Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
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4
Descripción Del Trabajo
**Customer Success Architect**
**Meet the Team**
Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure.
The Customer Success Architect team is a distributed group of domain experts in data-center networking, segmentation, and security. CSAs turns a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, leading the journey from onboarding through expansion and guiding customers across the NetOps and NetSecOps boundary the Smart Switch creates, where NX-OS handles the network fabric and Hypershield governs the security policy implemented on the switch.
CSAs are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads. As collaborators and problem solvers, they readily coordinate across engineering, support, partners, product, and marketing to bring the best of Cisco and Isovalent to the customer. They are also strong coaches, able to distill new concepts and present solutions and their tradeoffs clearly. Above all, Customer Success Architects are outstanding teammates.
**Your Impact**
+ Lead the onboarding and adoption journey for assigned accounts, taking customers from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
+ Guide customers through the Hypershield on-premises controller deployment, orchestrating a process the customer's own team delivers across their virtualization environment and the on-premises control plane
+ Drive value realization by helping customers stand up real use cases: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
+ Build deep technical relationships with key customer collaborators across both NetOps and NetSecOps, and serve as their trusted advisor
+ Run workshops and enablement sessions on new and existing capabilities to deepen customer understanding and accelerate adoption
+ Identify and clear adoption blockers, collaborating with engineering and support teams to call out and resolve customer issues
+ Develop the reusable assets that scale customer success: workshops, training material, reference architectures, and product documentation that help customers deploy accurately and run reliably in production
**Minimum Qualifications**
+ Demonstrated depth in Cisco Nexus / NX-OS in production (L3 routing, VRFs, fabric operations); equivalent depth on another major vendor accepted
+ Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, leading the technical relationship and outcomes
+ Track record onboarding and deploying solutions into customer production, including guiding a clients team through the work
+ Knowledge of enterprise virtualization and VM/appliance deployment, able to guide and fix a hypervisor-based install; vSphere/vCenter preferred (current deployment target)
+ Strong Linux command-line skills, including config-file editing and production fix
**Preferred Qualifications**
+ VXLAN EVPN fabric knowledge and the Smart Switch's roles within it (leaf, border gateway, DCI), enough to advise a customer's network team
+ Network segmentation and firewall policy design (zone-based or micro segmentation), and the tradeoffs vs. traditional NGFWs
+ Familiarity with the NetOps/NetSecOps operating split in data-center security
+ Operational Kubernetes and Helm: deploy charts, read pod/node status and logs, fix a failed rollout
+ Guiding customers through sophisticated multi-component on-premises deployments they implement themselves
+ One major cloud provider (AWS, Azure, or GCP)
+ NX-OS automation and APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible); Nexus Dashboard a plus
+ Recommendations grounded in technical and business needs, communicated to mixed audiences
+ CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus)
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
**Meet the Team**
Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure.
The Customer Success Architect team is a distributed group of domain experts in data-center networking, segmentation, and security. CSAs turns a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, leading the journey from onboarding through expansion and guiding customers across the NetOps and NetSecOps boundary the Smart Switch creates, where NX-OS handles the network fabric and Hypershield governs the security policy implemented on the switch.
CSAs are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads. As collaborators and problem solvers, they readily coordinate across engineering, support, partners, product, and marketing to bring the best of Cisco and Isovalent to the customer. They are also strong coaches, able to distill new concepts and present solutions and their tradeoffs clearly. Above all, Customer Success Architects are outstanding teammates.
**Your Impact**
+ Lead the onboarding and adoption journey for assigned accounts, taking customers from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use
+ Guide customers through the Hypershield on-premises controller deployment, orchestrating a process the customer's own team delivers across their virtualization environment and the on-premises control plane
+ Drive value realization by helping customers stand up real use cases: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
+ Build deep technical relationships with key customer collaborators across both NetOps and NetSecOps, and serve as their trusted advisor
+ Run workshops and enablement sessions on new and existing capabilities to deepen customer understanding and accelerate adoption
+ Identify and clear adoption blockers, collaborating with engineering and support teams to call out and resolve customer issues
+ Develop the reusable assets that scale customer success: workshops, training material, reference architectures, and product documentation that help customers deploy accurately and run reliably in production
**Minimum Qualifications**
+ Demonstrated depth in Cisco Nexus / NX-OS in production (L3 routing, VRFs, fabric operations); equivalent depth on another major vendor accepted
+ Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, leading the technical relationship and outcomes
+ Track record onboarding and deploying solutions into customer production, including guiding a clients team through the work
+ Knowledge of enterprise virtualization and VM/appliance deployment, able to guide and fix a hypervisor-based install; vSphere/vCenter preferred (current deployment target)
+ Strong Linux command-line skills, including config-file editing and production fix
**Preferred Qualifications**
+ VXLAN EVPN fabric knowledge and the Smart Switch's roles within it (leaf, border gateway, DCI), enough to advise a customer's network team
+ Network segmentation and firewall policy design (zone-based or micro segmentation), and the tradeoffs vs. traditional NGFWs
+ Familiarity with the NetOps/NetSecOps operating split in data-center security
+ Operational Kubernetes and Helm: deploy charts, read pod/node status and logs, fix a failed rollout
+ Guiding customers through sophisticated multi-component on-premises deployments they implement themselves
+ One major cloud provider (AWS, Azure, or GCP)
+ NX-OS automation and APIs (NX-API, NETCONF/RESTCONF, gNMI, Ansible); Nexus Dashboard a plus
+ Recommendations grounded in technical and business needs, communicated to mixed audiences
+ CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert (a plus)
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
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Postúlese Ahora
5
Descripción Del Trabajo
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Customer Service Coordinator, Workflow and IT Solutions (WITS) at Beckman Coulter Diagnostics is responsible for coordinating the scheduling of service technicians, focusing in complex installations of Automation and Clinical IT solutions, managing logistics, and ensuring a quick and efficient service delivery to our clients.
This position is part of the Regional EMEA Customer Service, Workflow and IT Solutions team. You will report to the Senior Manager, EMEA Customer Service , WITS responsible to lead and oversee the regional Workflow & IT Solutions EMEA Customer Service team in the EMEA Region.
If you thrive in interpersonal exchanges and communication, and you want to work on building a world-class function, this Customer Service Coordinator position is for you in the organization, and read on.
In this role, you will have the opportunity to:
- Coordinate and prioritize field interventions in Regional EMEA team.
- Manage and track the logistics around these interventions
- Ensure the interface between clients , Installation and After-Sales Automation and Clinical IT team of Beckman Coulter EMEA
The essential requirements of the position include:
- A minimum of 2 to 3 years of experience in dispatch, logistics, or customer service role, preferably in the medical diagnostics or healthcare industry.
- Fluent in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous.
- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously. Ability to work effectively across diverse cultures and geographies.
It would be a plus if you also have prior experience in the following areas:
- Proficiency in the use of dispatch software and tools (Service max, Oracle, etc.)
- Ability to work independently as well as in a team, in a fast-paced environment.
- Proficiency in other languages would be an asset.
#LI-KS1
At Beckman Coulter Diagnostics, we believe in designing a better and more sustainable workforce. We recognize the benefits of a flexible remote work arrangement for eligible positions and are committed to offering rewarding careers, regardless of the mode of work.
This position is eligible for a remote work arrangement where you can work remotely from your home. Additional information on this remote work mode will be provided by your interview team. Discover the flexibility and challenge that working for Beckman Coulter Diagnostics can offer.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Customer Service Coordinator, Workflow and IT Solutions (WITS) at Beckman Coulter Diagnostics is responsible for coordinating the scheduling of service technicians, focusing in complex installations of Automation and Clinical IT solutions, managing logistics, and ensuring a quick and efficient service delivery to our clients.
This position is part of the Regional EMEA Customer Service, Workflow and IT Solutions team. You will report to the Senior Manager, EMEA Customer Service , WITS responsible to lead and oversee the regional Workflow & IT Solutions EMEA Customer Service team in the EMEA Region.
If you thrive in interpersonal exchanges and communication, and you want to work on building a world-class function, this Customer Service Coordinator position is for you in the organization, and read on.
In this role, you will have the opportunity to:
- Coordinate and prioritize field interventions in Regional EMEA team.
- Manage and track the logistics around these interventions
- Ensure the interface between clients , Installation and After-Sales Automation and Clinical IT team of Beckman Coulter EMEA
The essential requirements of the position include:
- A minimum of 2 to 3 years of experience in dispatch, logistics, or customer service role, preferably in the medical diagnostics or healthcare industry.
- Fluent in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous.
- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously. Ability to work effectively across diverse cultures and geographies.
It would be a plus if you also have prior experience in the following areas:
- Proficiency in the use of dispatch software and tools (Service max, Oracle, etc.)
- Ability to work independently as well as in a team, in a fast-paced environment.
- Proficiency in other languages would be an asset.
#LI-KS1
At Beckman Coulter Diagnostics, we believe in designing a better and more sustainable workforce. We recognize the benefits of a flexible remote work arrangement for eligible positions and are committed to offering rewarding careers, regardless of the mode of work.
This position is eligible for a remote work arrangement where you can work remotely from your home. Additional information on this remote work mode will be provided by your interview team. Discover the flexibility and challenge that working for Beckman Coulter Diagnostics can offer.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Postúlese Ahora
6
Descripción Del Trabajo
**About us**
At Cigna Healthcare, we are committed to improving the health, wellbeing and peace of mind of those we serve. As part of a global healthcare leader, we continuously evolve our services and operations to deliver high-quality, customer-centric experiences.
Our teams work collaboratively across regions and functions to maintain operational excellence and ensure the best possible outcomes for our customers and providers.
**About the role**
The SME - Provider Inquiries plays a key role within the Provider Inquiries team, providing expert support on complex provider queries, with a particular focus on US processes, policies and systems.
This role acts as a central point of expertise for the team, supporting day-to-day operations, resolving complex or escalated cases, and ensuring consistency in how inquiries are handled. It also provides ongoing support to the Network Operations Lead, helping manage ad hoc queries, operational challenges, and team-level support requirements.
Working closely with internal stakeholders and frontline teams, the role ensures the team is well-supported, decisions are aligned, and high standards of quality and service are maintained.
**Key responsibilities**
+ Act as a subject matter expert, managing and resolving complex and escalated provider inquiries
+ Provide day-to-day support and guidance to frontline teams to ensure consistent and accurate handling of queries
+ Support the Network Operations Lead with ad hoc requests, operational queries, and team-related priorities
+ Act as a key escalation point for the team, offering direction and expert decision-making
+ Engage with US-based stakeholders to clarify queries, align on processes, and support decision-making
+ Help maintain consistency in processes and responses across the team
+ Support onboarding, training, and ongoing capability development of team members
+ Contribute to knowledge sharing and ensure team access to up-to-date information and guidance
+ Provide input and insights on recurring issues to support operational stability and team effectiveness
**Requirements**
+ Typically 3-5 years' experience in a complex operational environment (Customer Service, Provider Inquiries, Claims or similar)
+ Proven experience handling complex cases and making sound, balanced decisions
+ Strong understanding of operational processes and customer/service delivery environments
+ Experience working with international stakeholders, ideally US-based teams
+ Strong communication skills with the ability to provide clear guidance and direction
+ Ability to work across teams in a fast-paced, matrix environment
+ Strong organisational and prioritisation skills
+ High attention to detail and quality
+ Advanced or native level of English (written and spoken) is essential
+ Spanish is a plus
**Core competencies**
+ **Decision making & problem solving:** applies sound judgement to resolve complex queries
+ **Team support & collaboration:** actively supports colleagues and contributes to team effectiveness
+ **Stakeholder engagement:** builds strong working relationships, particularly with US partners
+ **Communication:** clear, structured and confident in written and verbal interactions
+ **Resilience & adaptability:** able to manage shifting priorities and support the team in a dynamic environment
+ **Accountability:** takes ownership of queries, decisions and team outcomes
**What we offer**
+ Permanent contract
+ Competitive salary and comprehensive benefits package
+ Hybrid working model
+ Opportunity to play a key role in supporting operational delivery and team effectiveness
+ Exposure to cross-functional and international stakeholders
+ Collaborative and supportive team environment
+ Ongoing learning and development opportunities
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
At Cigna Healthcare, we are committed to improving the health, wellbeing and peace of mind of those we serve. As part of a global healthcare leader, we continuously evolve our services and operations to deliver high-quality, customer-centric experiences.
Our teams work collaboratively across regions and functions to maintain operational excellence and ensure the best possible outcomes for our customers and providers.
**About the role**
The SME - Provider Inquiries plays a key role within the Provider Inquiries team, providing expert support on complex provider queries, with a particular focus on US processes, policies and systems.
This role acts as a central point of expertise for the team, supporting day-to-day operations, resolving complex or escalated cases, and ensuring consistency in how inquiries are handled. It also provides ongoing support to the Network Operations Lead, helping manage ad hoc queries, operational challenges, and team-level support requirements.
Working closely with internal stakeholders and frontline teams, the role ensures the team is well-supported, decisions are aligned, and high standards of quality and service are maintained.
**Key responsibilities**
+ Act as a subject matter expert, managing and resolving complex and escalated provider inquiries
+ Provide day-to-day support and guidance to frontline teams to ensure consistent and accurate handling of queries
+ Support the Network Operations Lead with ad hoc requests, operational queries, and team-related priorities
+ Act as a key escalation point for the team, offering direction and expert decision-making
+ Engage with US-based stakeholders to clarify queries, align on processes, and support decision-making
+ Help maintain consistency in processes and responses across the team
+ Support onboarding, training, and ongoing capability development of team members
+ Contribute to knowledge sharing and ensure team access to up-to-date information and guidance
+ Provide input and insights on recurring issues to support operational stability and team effectiveness
**Requirements**
+ Typically 3-5 years' experience in a complex operational environment (Customer Service, Provider Inquiries, Claims or similar)
+ Proven experience handling complex cases and making sound, balanced decisions
+ Strong understanding of operational processes and customer/service delivery environments
+ Experience working with international stakeholders, ideally US-based teams
+ Strong communication skills with the ability to provide clear guidance and direction
+ Ability to work across teams in a fast-paced, matrix environment
+ Strong organisational and prioritisation skills
+ High attention to detail and quality
+ Advanced or native level of English (written and spoken) is essential
+ Spanish is a plus
**Core competencies**
+ **Decision making & problem solving:** applies sound judgement to resolve complex queries
+ **Team support & collaboration:** actively supports colleagues and contributes to team effectiveness
+ **Stakeholder engagement:** builds strong working relationships, particularly with US partners
+ **Communication:** clear, structured and confident in written and verbal interactions
+ **Resilience & adaptability:** able to manage shifting priorities and support the team in a dynamic environment
+ **Accountability:** takes ownership of queries, decisions and team outcomes
**What we offer**
+ Permanent contract
+ Competitive salary and comprehensive benefits package
+ Hybrid working model
+ Opportunity to play a key role in supporting operational delivery and team effectiveness
+ Exposure to cross-functional and international stakeholders
+ Collaborative and supportive team environment
+ Ongoing learning and development opportunities
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
7
Descripción Del Trabajo
**Job Posting: Customer Service Supervisor**
**Are you ready to take the next step in your leadership career?**
We value our talented employees and, whenever possible, strive to support internal career growth before recruiting externally. If you believe this opportunity aligns with your skills and aspirations, we encourage you to apply.
Our people make all the difference in our success.
**About the Role**
As a **Customer Service Supervisor** , you will lead a team of Customer Service Representatives based in **Madrid** , reporting to a Senior Supervisor responsible for different sites.
The successful candidate will play a key role in driving operational excellence, managing performance against global and client KPIs, and fostering a high‑performance, customer‑centric culture.
**Schedule** : Monday to Friday 12.15 - 20.03
**Key Responsibilities**
**Operational Management**
+ Manage daily operations including inventory levels, call inflow, work planning, and staffing optimization
+ Ensure delivery against productivity, quality, TAT, FTR, and customer satisfaction KPIs
+ Proactively identify operational risks and improvement opportunities
+ Act as an escalation point for service‑related issues and customer complaints
**People Leadership**
+ Coach, develop, and motivate team members through regular 1:1s and performance reviews
+ Drive engagement, wellbeing, recognition, and continuous development within the team
+ Support recruitment, onboarding, capacity planning, and training needs in collaboration with HR
+ Promote a positive, inclusive, and performance‑driven team environment
**Stakeholder & Strategic Contribution**
+ Build strong internal and external stakeholder relationships
+ Represent the organization during client interactions, audits, and meetings
+ Support change initiatives and contribute to strategic action plans
+ Collaborate cross‑functionally to achieve shared operational goals
**Skills & Experience**
**Required**
+ Strong track record of achieving KPIs in a customer service or operations environment
+ Minimum 2 years' experience in a supervisory or leadership role within a contact center or back‑office setting
+ Minimum 2 years in the current role
+ Excellent coaching, communication, and people‑management skills
+ Strong analytical, organizational, and problem‑solving capabilities
+ Proficiency in MS Office tools (Excel, Outlook, Word, PowerPoint)
+ Ability to work effectively with international teams across locations
**Preferred Attributes**
+ Customer‑centric mindset with high attention to quality and compliance
+ Strong sense of ownership and accountability for team performance
+ Sound judgment and confidence in making timely decisions, including handling escalations
+ Resilient and results‑oriented, with the ability to manage competing priorities
+ Data‑driven mindset with a focus on continuous improvement
+ Growth mindset and positive attitude toward change
_We encourage qualified candidates who are passionate about leadership, operational excellence, and customer experience to apply._
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
**Are you ready to take the next step in your leadership career?**
We value our talented employees and, whenever possible, strive to support internal career growth before recruiting externally. If you believe this opportunity aligns with your skills and aspirations, we encourage you to apply.
Our people make all the difference in our success.
**About the Role**
As a **Customer Service Supervisor** , you will lead a team of Customer Service Representatives based in **Madrid** , reporting to a Senior Supervisor responsible for different sites.
The successful candidate will play a key role in driving operational excellence, managing performance against global and client KPIs, and fostering a high‑performance, customer‑centric culture.
**Schedule** : Monday to Friday 12.15 - 20.03
**Key Responsibilities**
**Operational Management**
+ Manage daily operations including inventory levels, call inflow, work planning, and staffing optimization
+ Ensure delivery against productivity, quality, TAT, FTR, and customer satisfaction KPIs
+ Proactively identify operational risks and improvement opportunities
+ Act as an escalation point for service‑related issues and customer complaints
**People Leadership**
+ Coach, develop, and motivate team members through regular 1:1s and performance reviews
+ Drive engagement, wellbeing, recognition, and continuous development within the team
+ Support recruitment, onboarding, capacity planning, and training needs in collaboration with HR
+ Promote a positive, inclusive, and performance‑driven team environment
**Stakeholder & Strategic Contribution**
+ Build strong internal and external stakeholder relationships
+ Represent the organization during client interactions, audits, and meetings
+ Support change initiatives and contribute to strategic action plans
+ Collaborate cross‑functionally to achieve shared operational goals
**Skills & Experience**
**Required**
+ Strong track record of achieving KPIs in a customer service or operations environment
+ Minimum 2 years' experience in a supervisory or leadership role within a contact center or back‑office setting
+ Minimum 2 years in the current role
+ Excellent coaching, communication, and people‑management skills
+ Strong analytical, organizational, and problem‑solving capabilities
+ Proficiency in MS Office tools (Excel, Outlook, Word, PowerPoint)
+ Ability to work effectively with international teams across locations
**Preferred Attributes**
+ Customer‑centric mindset with high attention to quality and compliance
+ Strong sense of ownership and accountability for team performance
+ Sound judgment and confidence in making timely decisions, including handling escalations
+ Resilient and results‑oriented, with the ability to manage competing priorities
+ Data‑driven mindset with a focus on continuous improvement
+ Growth mindset and positive attitude toward change
_We encourage qualified candidates who are passionate about leadership, operational excellence, and customer experience to apply._
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
8
Descripción Del Trabajo
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Madrid for our hybrid working model.
**Our ideal candidate will have**
+ 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
+ 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
+ A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
+ A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
+ The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
+ An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
+ A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
+ Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
+ Prior exposure to database, cloud, and infrastructure technology is a plus
+ Fluency in both Spanish and English languages
**On a given day in this role you will:**
+ Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
+ Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
+ Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues
+ Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions
+ Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
+ Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field
+ De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
+ Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
+ Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
+ Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
+ Document all customer interactions in internal systems, including Gainsight and Salesforce.com
+ Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams
+ Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
+ Forecast expected churn and growth to your senior leadership team
+ Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
+ Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
+ Fluent level of Spanis and English
**About MongoDB**
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, ( guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy ( , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
_Req ID: _
We are looking to speak to candidates who are based in Madrid for our hybrid working model.
**Our ideal candidate will have**
+ 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
+ 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
+ A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
+ A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
+ The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
+ An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
+ A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
+ Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
+ Prior exposure to database, cloud, and infrastructure technology is a plus
+ Fluency in both Spanish and English languages
**On a given day in this role you will:**
+ Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
+ Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
+ Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues
+ Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions
+ Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
+ Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team's eyes and ears in this field
+ De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
+ Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
+ Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
+ Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
+ Document all customer interactions in internal systems, including Gainsight and Salesforce.com
+ Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we'll need to be constantly adjusting our engagement strategies based on these signals, which you'll be in the best position to identify and share back with internal teams
+ Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
+ Forecast expected churn and growth to your senior leadership team
+ Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
+ Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
+ Fluent level of Spanis and English
**About MongoDB**
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB's unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we're powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, ( guiding how and why we make decisions, show up for each other, and win. It's what makes us MongoDB.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy ( , we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
_Req ID: _
¿Este trabajo es un acierto o un fracaso?
Postúlese Ahora
9