45 Ofertas de Supervisor en Granada

Supervisor de tienda

Granada, Andalucia Café Las Flores

Publicado hace 13 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Ofertas de Trabajos | Supervisor de tienda

Categoría: Gastronomía / Turismo

Salario estimado: 1000

Tipo de duración: Tiempo completo

Puesto: Supervisor de tienda

Publicado: 18/09/2025

Localización: Granada

Experiencia mínima: 1 Año de Experiencia

Detalles
  • Técnico en Administración Turística y Hotelera o Carreras relacionadas
  • Dominio de paquete office y ERP
  • 2 años de experiencia en alimentos y bebidas
  • 1 año de experiencia en puestos de liderazgo
  • Residir en Matagalpa
  • Disponibilidad de horario
Cualificación
  • Técnico en Administración Turística y Hotelera o carreras relacionadas
Habilidades y Funciones
  • Manejo de paquete office
  • Manejo de personal
  • Manejo de inventario
  • Proactivo
  • Trabajo en equipo
  • Extrovertido
  • Atención al cliente

#J-18808-Ljbffr
Lo sentimos, este trabajo no está disponible en su región

Supervisor de tienda

Granada, Andalucia Café Las Flores

Publicado hace 3 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Ofertas de Trabajos | Supervisor de tienda

Categoría: Gastronomía / Turismo

Salario estimado: 1000

Tipo de duración: Tiempo completo

Puesto: Supervisor de tienda

Publicado: 18/09/2025

Localización: Granada

Experiencia mínima: 1 Año de Experiencia

Detalles
  • Técnico en Administración Turística y Hotelera o Carreras relacionadas
  • Dominio de paquete office y ERP
  • 2 años de experiencia en alimentos y bebidas
  • 1 año de experiencia en puestos de liderazgo
  • Residir en Matagalpa
  • Disponibilidad de horario
Cualificación
  • Técnico en Administración Turística y Hotelera o carreras relacionadas
Habilidades y Funciones
  • Manejo de paquete office
  • Manejo de personal
  • Manejo de inventario
  • Proactivo
  • Trabajo en equipo
  • Extrovertido
  • Atención al cliente
#J-18808-Ljbffr
Lo sentimos, este trabajo no está disponible en su región

Supervisor de tienda

Granada, Andalucia Café Las Flores

Hoy

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Ofertas de Trabajos | Supervisor de tienda
Categoría: Gastronomía / Turismo

Salario estimado: 1000

Tipo de duración: Tiempo completo

Puesto: Supervisor de tienda

Publicado: 18/09/2025

Localización: Granada

Experiencia mínima: 1 Año de Experiencia

Detalles

Técnico en Administración Turística y Hotelera o Carreras relacionadas

Dominio de paquete office y ERP

2 años de experiencia en alimentos y bebidas

1 año de experiencia en puestos de liderazgo

Residir en Matagalpa

Disponibilidad de horario

Cualificación

Técnico en Administración Turística y Hotelera o carreras relacionadas

Habilidades y Funciones

Manejo de paquete office

Manejo de personal

Manejo de inventario

Proactivo

Trabajo en equipo

Extrovertido

Atención al cliente

#J-18808-Ljbffr

Lo sentimos, este trabajo no está disponible en su región

Enterprise Support Team Lead

Granada, Andalucia Guesty

Publicado hace 3 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.


With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.


We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.


If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.


We're seeking a driven and results-oriented Enterprise Accounts team lead to join our growing team. In this role, you'll be responsible for guiding a team of customer experience representatives, ensuring they meet the organization’s standards for customer interactions and problem resolution. This leadership role not only facilitates day-to-day team operations but also implements strategies to enhance customer satisfaction and loyalty.


Responsibilities:

  • Team Management : Overseeing day-to-day operations, managing team schedules, assigning tasks, and ensuring coverage during all business hours.
  • Performance Monitoring : Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
  • Training and Development : Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
  • Customer Interaction : Handling escalated customer experience issues that frontline representatives are unable to resolve, ensuring that customer concerns are addressed promptly and satisfactorily.
  • Quality Assurance : Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.
  • Feedback Collection : Gathering feedback from customers and team members to identify areas for improvement and to inform the development of new strategies and processes.
  • Reporting : Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.
  • Collaboration : Working closely with other teams, such as onboarding, product, and development, to ensure customer feedback is integrated into overall business strategies.
  • Conflict Resolution : Mediating conflicts within the team and between customers and representatives to maintain a professional and smooth working environment.
  • Resource Management : Managing resources such as software, tools, and other materials necessary for delivering an excellent customer experience.


Requirements:

  • 3+ years of hands-on experience as a technical customer experience manager - Must
  • High proficiency in English (reading, speaking & writing) - Must !
  • Strong leadership and management skills, with proven ability to motivate and inspire team members, overseeing a team of five employees or more - Must
  • Bachelor's degree in Computer Science, Business Administration, or a related field.
  • Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions, and tell compelling stories through data.
  • Experience working with Tableau/PowerBI, Monday, JIRA, SalesForce
  • Good familiarity with Google Analytics, SQL, Python, and JS. An advantage
  • Tech-oriented. Resourceful and innovative thinker with the ability to solve problems and execute tasks in a fast-growing company.
  • Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
  • Exceptional interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.
  • Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability.
  • Availability to work US hours from 12:00 to 09:00 pm CEST.
  • Experience in AI methodology and tools in the CX world. An advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Lo sentimos, este trabajo no está disponible en su región

Enterprise Support Team Lead

Granada, Andalucia Guesty

Publicado hace 3 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We're seeking a driven and results-oriented Enterprise Accounts team lead to join our growing team. In this role, you'll be responsible for guiding a team of customer experience representatives, ensuring they meet the organization’s standards for customer interactions and problem resolution. This leadership role not only facilitates day-to-day team operations but also implements strategies to enhance customer satisfaction and loyalty.

Responsibilities:

  • Team Management: Overseeing day-to-day operations, managing team schedules, assigning tasks, and ensuring coverage during all business hours.
  • Performance Monitoring: Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
  • Training and Development: Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
  • Customer Interaction: Handling escalated customer experience issues that frontline representatives are unable to resolve, ensuring that customer concerns are addressed promptly and satisfactorily.
  • Quality Assurance: Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.
  • Feedback Collection: Gathering feedback from customers and team members to identify areas for improvement and to inform the development of new strategies and processes.
  • Reporting: Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.
  • Collaboration: Working closely with other teams, such as onboarding, product, and development, to ensure customer feedback is integrated into overall business strategies.
  • Conflict Resolution: Mediating conflicts within the team and between customers and representatives to maintain a professional and smooth working environment.
  • Resource Management: Managing resources such as software, tools, and other materials necessary for delivering an excellent customer experience.

Requirements:

  • 3+ years of hands-on experience as a technical customer experience manager - Must
  • High proficiency in English (reading, speaking & writing) - Must!
  • Strong leadership and management skills, with proven ability to motivate and inspire team members, overseeing a team of five employees or more - Must
  • Bachelor's degree in Computer Science, Business Administration, or a related field.
  • Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions, and tell compelling stories through data.
  • Experience working with Tableau/PowerBI, Monday, JIRA, SalesForce
  • Good familiarity with Google Analytics, SQL, Python, and JS. An advantage
  • Tech-oriented. Resourceful and innovative thinker with the ability to solve problems and execute tasks in a fast-growing company.
  • Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
  • Exceptional interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.
  • Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability.
  • Availability to work US hours from 12:00 to 09:00 pm CEST.
  • Experience in AI methodology and tools in the CX world. An advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Lo sentimos, este trabajo no está disponible en su región

Enterprise Support Team Lead

Granada, Andalucia Guesty

Publicado hace 3 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We're seeking a driven and results-oriented Enterprise Accounts team lead to join our growing team. In this role, you'll be responsible for guiding a team of customer experience representatives, ensuring they meet the organization’s standards for customer interactions and problem resolution. This leadership role not only facilitates day-to-day team operations but also implements strategies to enhance customer satisfaction and loyalty.

Responsibilities:
Team Management : Overseeing day-to-day operations, managing team schedules, assigning tasks, and ensuring coverage during all business hours.
Performance Monitoring : Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
Training and Development : Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
Customer Interaction : Handling escalated customer experience issues that frontline representatives are unable to resolve, ensuring that customer concerns are addressed promptly and satisfactorily.
Quality Assurance : Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.
Feedback Collection : Gathering feedback from customers and team members to identify areas for improvement and to inform the development of new strategies and processes.
Reporting : Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.
Collaboration : Working closely with other teams, such as onboarding, product, and development, to ensure customer feedback is integrated into overall business strategies.
Conflict Resolution : Mediating conflicts within the team and between customers and representatives to maintain a professional and smooth working environment.
Resource Management : Managing resources such as software, tools, and other materials necessary for delivering an excellent customer experience.

Requirements:
3+ years of hands-on experience as a technical customer experience manager - Must
High proficiency in English (reading, speaking & writing) - Must !
Strong leadership and management skills, with proven ability to motivate and inspire team members, overseeing a team of five employees or more - Must
Bachelor's degree in Computer Science, Business Administration, or a related field.
Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions, and tell compelling stories through data.
Experience working with Tableau/PowerBI, Monday, JIRA, SalesForce
Good familiarity with Google Analytics, SQL, Python, and JS. An advantage
Tech-oriented. Resourceful and innovative thinker with the ability to solve problems and execute tasks in a fast-growing company.
Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
Exceptional interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.
Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability.
Availability to work US hours from 12:00 to 09:00 pm CEST.
Experience in AI methodology and tools in the CX world. An advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Lo sentimos, este trabajo no está disponible en su región

Enterprise Support Team Lead

Granada, Andalucia Guesty

Hoy

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.


With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.


We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.


If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.


We're seeking a driven and results-oriented Enterprise Accounts team lead to join our growing team. In this role, you'll be responsible for guiding a team of customer experience representatives, ensuring they meet the organization’s standards for customer interactions and problem resolution. This leadership role not only facilitates day-to-day team operations but also implements strategies to enhance customer satisfaction and loyalty.


Responsibilities:

  • Team Management : Overseeing day-to-day operations, managing team schedules, assigning tasks, and ensuring coverage during all business hours.
  • Performance Monitoring : Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
  • Training and Development : Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
  • Customer Interaction : Handling escalated customer experience issues that frontline representatives are unable to resolve, ensuring that customer concerns are addressed promptly and satisfactorily.
  • Quality Assurance : Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.
  • Feedback Collection : Gathering feedback from customers and team members to identify areas for improvement and to inform the development of new strategies and processes.
  • Reporting : Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.
  • Collaboration : Working closely with other teams, such as onboarding, product, and development, to ensure customer feedback is integrated into overall business strategies.
  • Conflict Resolution : Mediating conflicts within the team and between customers and representatives to maintain a professional and smooth working environment.
  • Resource Management : Managing resources such as software, tools, and other materials necessary for delivering an excellent customer experience.


Requirements:

  • 3+ years of hands-on experience as a technical customer experience manager - Must
  • High proficiency in English (reading, speaking & writing) - Must !
  • Strong leadership and management skills, with proven ability to motivate and inspire team members, overseeing a team of five employees or more - Must
  • Bachelor's degree in Computer Science, Business Administration, or a related field.
  • Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions, and tell compelling stories through data.
  • Experience working with Tableau/PowerBI, Monday, JIRA, SalesForce
  • Good familiarity with Google Analytics, SQL, Python, and JS. An advantage
  • Tech-oriented. Resourceful and innovative thinker with the ability to solve problems and execute tasks in a fast-growing company.
  • Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
  • Exceptional interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.
  • Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability.
  • Availability to work US hours from 12:00 to 09:00 pm CEST.
  • Experience in AI methodology and tools in the CX world. An advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Lo sentimos, este trabajo no está disponible en su región
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Enterprise Support Team Lead

Granada, Andalucia Guesty

Ayer

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We're seeking a driven and results-oriented Enterprise Accounts team lead to join our growing team. In this role, you'll be responsible for guiding a team of customer experience representatives, ensuring they meet the organization’s standards for customer interactions and problem resolution. This leadership role not only facilitates day-to-day team operations but also implements strategies to enhance customer satisfaction and loyalty.

Responsibilities:

  • Team Management : Overseeing day-to-day operations, managing team schedules, assigning tasks, and ensuring coverage during all business hours.
  • Performance Monitoring : Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
  • Training and Development : Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
  • Customer Interaction : Handling escalated customer experience issues that frontline representatives are unable to resolve, ensuring that customer concerns are addressed promptly and satisfactorily.
  • Quality Assurance : Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.
  • Feedback Collection : Gathering feedback from customers and team members to identify areas for improvement and to inform the development of new strategies and processes.
  • Reporting : Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.
  • Collaboration : Working closely with other teams, such as onboarding, product, and development, to ensure customer feedback is integrated into overall business strategies.
  • Conflict Resolution : Mediating conflicts within the team and between customers and representatives to maintain a professional and smooth working environment.
  • Resource Management : Managing resources such as software, tools, and other materials necessary for delivering an excellent customer experience.

Requirements:

  • 3+ years of hands-on experience as a technical customer experience manager - Must
  • High proficiency in English (reading, speaking & writing) - Must !
  • Strong leadership and management skills, with proven ability to motivate and inspire team members, overseeing a team of five employees or more - Must
  • Bachelor's degree in Computer Science, Business Administration, or a related field.
  • Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions, and tell compelling stories through data.
  • Experience working with Tableau/PowerBI, Monday, JIRA, SalesForce
  • Good familiarity with Google Analytics, SQL, Python, and JS. An advantage
  • Tech-oriented. Resourceful and innovative thinker with the ability to solve problems and execute tasks in a fast-growing company.
  • Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
  • Exceptional interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.
  • Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability.
  • Availability to work US hours from 12:00 to 09:00 pm CEST.
  • Experience in AI methodology and tools in the CX world. An advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Lo sentimos, este trabajo no está disponible en su región

Enterprise Support Team Lead

Granada, Andalucia Guesty

Hoy

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We're seeking a driven and results-oriented Enterprise Accounts team lead to join our growing team. In this role, you'll be responsible for guiding a team of customer experience representatives, ensuring they meet the organization’s standards for customer interactions and problem resolution. This leadership role not only facilitates day-to-day team operations but also implements strategies to enhance customer satisfaction and loyalty.

Responsibilities:

  • Team Management: Overseeing day-to-day operations, managing team schedules, assigning tasks, and ensuring coverage during all business hours.
  • Performance Monitoring: Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
  • Training and Development: Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
  • Customer Interaction: Handling escalated customer experience issues that frontline representatives are unable to resolve, ensuring that customer concerns are addressed promptly and satisfactorily.
  • Quality Assurance: Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.
  • Feedback Collection: Gathering feedback from customers and team members to identify areas for improvement and to inform the development of new strategies and processes.
  • Reporting: Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.
  • Collaboration: Working closely with other teams, such as onboarding, product, and development, to ensure customer feedback is integrated into overall business strategies.
  • Conflict Resolution: Mediating conflicts within the team and between customers and representatives to maintain a professional and smooth working environment.
  • Resource Management: Managing resources such as software, tools, and other materials necessary for delivering an excellent customer experience.

Requirements:

  • 3+ years of hands-on experience as a technical customer experience manager - Must
  • High proficiency in English (reading, speaking & writing) - Must!
  • Strong leadership and management skills, with proven ability to motivate and inspire team members, overseeing a team of five employees or more - Must
  • Bachelor's degree in Computer Science, Business Administration, or a related field.
  • Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions, and tell compelling stories through data.
  • Experience working with Tableau/PowerBI, Monday, JIRA, SalesForce
  • Good familiarity with Google Analytics, SQL, Python, and JS. An advantage
  • Tech-oriented. Resourceful and innovative thinker with the ability to solve problems and execute tasks in a fast-growing company.
  • Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
  • Exceptional interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.
  • Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability.
  • Availability to work US hours from 12:00 to 09:00 pm CEST.
  • Experience in AI methodology and tools in the CX world. An advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Lo sentimos, este trabajo no está disponible en su región

Enterprise Support Team Lead

Granada, Andalucia Guesty

Hoy

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.


With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.


We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.


If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.


We're seeking a driven and results-oriented Enterprise Accounts team lead to join our growing team. In this role, you'll be responsible for guiding a team of customer experience representatives, ensuring they meet the organization’s standards for customer interactions and problem resolution. This leadership role not only facilitates day-to-day team operations but also implements strategies to enhance customer satisfaction and loyalty.


Responsibilities:

  • Team Management : Overseeing day-to-day operations, managing team schedules, assigning tasks, and ensuring coverage during all business hours.
  • Performance Monitoring : Tracking and evaluating the performance of team members through metrics such as response times, resolution rates, and customer satisfaction scores.
  • Training and Development : Conducting training sessions for new hires, providing ongoing training for existing staff to improve their skills, and keeping the team informed about new products, services, and company policies.
  • Customer Interaction : Handling escalated customer experience issues that frontline representatives are unable to resolve, ensuring that customer concerns are addressed promptly and satisfactorily.
  • Quality Assurance : Implementing and maintaining quality assurance processes to monitor and enhance the quality of customer interactions.
  • Feedback Collection : Gathering feedback from customers and team members to identify areas for improvement and to inform the development of new strategies and processes.
  • Reporting : Preparing regular reports for senior management detailing team performance, customer satisfaction, and areas for improvement.
  • Collaboration : Working closely with other teams, such as onboarding, product, and development, to ensure customer feedback is integrated into overall business strategies.
  • Conflict Resolution : Mediating conflicts within the team and between customers and representatives to maintain a professional and smooth working environment.
  • Resource Management : Managing resources such as software, tools, and other materials necessary for delivering an excellent customer experience.


Requirements:

  • 3+ years of hands-on experience as a technical customer experience manager - Must
  • High proficiency in English (reading, speaking & writing) - Must !
  • Strong leadership and management skills, with proven ability to motivate and inspire team members, overseeing a team of five employees or more - Must
  • Bachelor's degree in Computer Science, Business Administration, or a related field.
  • Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions, and tell compelling stories through data.
  • Experience working with Tableau/PowerBI, Monday, JIRA, SalesForce
  • Good familiarity with Google Analytics, SQL, Python, and JS. An advantage
  • Tech-oriented. Resourceful and innovative thinker with the ability to solve problems and execute tasks in a fast-growing company.
  • Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
  • Exceptional interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.
  • Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability.
  • Availability to work US hours from 12:00 to 09:00 pm CEST.
  • Experience in AI methodology and tools in the CX world. An advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Lo sentimos, este trabajo no está disponible en su región

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Otros empleos cerca de mí

Industria

  1. gavelAdministración Pública
  2. workAdministrativo
  3. ecoAgricultura y Silvicultura
  4. restaurantAlimentos y Restaurantes
  5. apartmentArquitectura
  6. paletteArte y Cultura
  7. diversity_3Asistencia Social
  8. directions_carAutomoción
  9. flight_takeoffAviación
  10. account_balanceBanca y Finanzas
  11. spaBelleza y Bienestar
  12. shopping_bagBienes de consumo masivo (FMCG)
  13. point_of_saleComercial y Ventas
  14. shopping_cartComercio Electrónico y Medios Sociales
  15. shopping_cartCompras
  16. constructionConstrucción
  17. supervisor_accountConsultoría de Gestión
  18. person_searchConsultoría de Selección de Personal
  19. request_quoteContabilidad
  20. brushCreativo y Digital
  21. currency_bitcoinCriptomonedas y Blockchain
  22. health_and_safetyCuidado de la Salud
  23. schoolEducación y Formación
  24. boltEnergía
  25. medical_servicesEnfermería
  26. biotechFarmacéutico
  27. manage_accountsGestión
  28. checklist_rtlGestión de Proyectos
  29. child_friendlyGuarderías y Educación Infantil
  30. local_gas_stationHidrocarburos
  31. beach_accessHostelería y Turismo
  32. codeInformática y Software
  33. foundationIngeniería Civil
  34. electrical_servicesIngeniería Eléctrica
  35. precision_manufacturingIngeniería Industrial
  36. buildIngeniería Mecánica
  37. scienceIngeniería Química
  38. handymanInstalación y Mantenimiento
  39. smart_toyInteligencia Artificial y Tecnologías Emergentes
  40. scienceInvestigación y Desarrollo
  41. gavelLegal
  42. clean_handsLimpieza y Saneamiento
  43. inventory_2Logística y Almacenamiento
  44. factoryManufactura y Producción
  45. campaignMarketing
  46. local_hospitalMedicina
  47. perm_mediaMedios y Relaciones Públicas
  48. constructionMinería
  49. sports_soccerOcio y Deportes
  50. medical_servicesOdontología
  51. schoolPrácticas
  52. emoji_eventsRecién Graduados
  53. groupsRecursos Humanos
  54. securitySeguridad de la Información
  55. local_policeSeguridad y Vigilancia
  56. policySeguros
  57. support_agentServicio al Cliente
  58. home_workServicios Inmobiliarios
  59. diversity_3Servicios Sociales
  60. wifiTelecomunicaciones
  61. psychologyTerapia
  62. local_shippingTransporte
  63. storeVenta al por menor
  64. petsVeterinaria
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