1.154 Ofertas de Supervisor en España

Job title: - Operations Supervisor Location: Barcelona

Why TBO:

• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):

• Responsible for developing employees through coaching, consulting, reviewing quality assurance, conducting one-on-one meetings, and overseeing direct reports performance.
• Manages day-to-day processes and other duties as assigned.
• Ensures that established performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met by managing resources effectively.
• Provides feedback and coaching to Ops Executive.
• Assess and analyse ops agent performance based on a performance management system that measures both metric and service standard goals.
• Proactively coach on upcoming issues or other potential escalation items before they become escalations.
• Ensuring Ops Executive are kept up-to-date and have expert-level knowledge in dealing with agent’s partner.
• Prepare for and conduct weekly team meetings and 1:1 meeting with each direct report.
• Review performance reports with agents by completing quarterly reviews for team member.
• Help drive innovation in refining and improving performance standards and processes.
• Mentor Ops agent in developing their expertise, while providing new opportunities for them to grow their knowledge.
• Look for additional opportunities to increase productivity and job satisfaction among Ops member and teams.
• Provide subject matter expertise for training, curriculum development and performance improvement initiatives.
• Identifies service problems and conducts root cause analysis.
• Assist with the onboarding and nesting of new hires.
• Builds and maintains positive relationships with agents, TBO stakeholders, management, and supplier partners.

Do you have what it takes (Must Haves):

• Previous leadership experience in managing all aspects of a team of employees is strongly preferred.
• Spanish + Italian
• Must have strong working knowledge of MS Office products.
• Must be a strong team-player and work well with differing personalities.
• Strong leadership required, with effective performance management and coaching techniques.
• Able to inspire an energetic and healthy culture and is passionate about coaching and mentoring to drive the team to the next level.
• Have strong organizational and analytical skills, with attention to detail and accuracy.
• Critical thinking and problem-solving skills with the ability to use sound judgment to solve urgent issues efficiently and effectively.
• Strong oral and written communication skills, always displaying a professional manner.
• Passionate about improving customer service and reducing customer escalations.

Job title: - Operations Supervisor Location: Barcelona

Why TBO:

• You will influence & contribute to "Building World Largest Technology Led Travel Distribution Network" for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):

• Responsible for developing employees through coaching, consulting, reviewing quality assurance, conducting one-on-one meetings, and overseeing direct reports performance.
• Manages day-to-day processes and other duties as assigned.
• Ensures that established performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met by managing resources effectively.
• Provides feedback and coaching to Ops Executive.
• Assess and analyse ops agent performance based on a performance management system that measures both metric and service standard goals.
• Proactively coach on upcoming issues or other potential escalation items before they become escalations.
• Ensuring Ops Executive are kept up-to-date and have expert-level knowledge in dealing with agent's partner.
• Prepare for and conduct weekly team meetings and 1:1 meeting with each direct report.
• Review performance reports with agents by completing quarterly reviews for team member.
• Help drive innovation in refining and improving performance standards and processes.
• Mentor Ops agent in developing their expertise, while providing new opportunities for them to grow their knowledge.
• Look for additional opportunities to increase productivity and job satisfaction among Ops member and teams.
• Provide subject matter expertise for training, curriculum development and performance improvement initiatives.
• Identifies service problems and conducts root cause analysis.
• Assist with the onboarding and nesting of new hires.
• Builds and maintains positive relationships with agents, TBO stakeholders, management, and supplier partners.

Do you have what it takes (Must Haves):

• Previous leadership experience in managing all aspects of a team of employees is strongly preferred.
• Spanish + Italian
• Must have strong working knowledge of MS Office products.
• Must be a strong team-player and work well with differing personalities.
• Strong leadership required, with effective performance management and coaching techniques.
• Able to inspire an energetic and healthy culture and is passionate about coaching and mentoring to drive the team to the next level.
• Have strong organizational and analytical skills, with attention to detail and accuracy.
• Critical thinking and problem-solving skills with the ability to use sound judgment to solve urgent issues efficiently and effectively.
• Strong oral and written communication skills, always displaying a professional manner.
• Passionate about improving customer service and reducing customer escalations.

About the job

Store Manager

Industry: Designer toys and collectible pieces

Location: Barcelona, Spain

Job type: Full time, permanent and on-site

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product training
• Be proactively involved in the company’s growth

Benefits

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events

The Role and Candidate

The Retail Operations Supervisor will play a key role in ensuring the efficiency and effectiveness of store operations across all current and future POP MART locations in Spain. Reporting directly to the Head of Retail, South Europe , the incumbent will focus on optimizing operational processes, ensuring compliance with company standards, and supporting the overall retail strategy.

Responsibilities

• Oversee daily store operations, ensuring efficiency, service quality, and compliance with company policies
• Monitor and manage inventory flow, stock replenishment, and loss prevention strategies
• Optimize operational costs and support initiatives to improve store profitability
• Support store teams in implementing marketing campaigns, new product launches, and merchandising plans
• Assist with recruiting, onboarding, and training store-level staff, ensuring alignment with brand standards
• Conduct regular store visits and operational audits to assess performance and identify areas for improvement
• Resolve operational challenges, providing hands-on support to store teams as needed
• Work closely with internal departments (e.G., Marketing, HR, Merchandising) to align store operations with business goals
• Analyze store performance metrics and propose data-driven improvements
• Ensure compliance with health & safety, labour regulations, and brand guidelines

Required Qualifications

• 4+ years of experience in retail operations, preferably in designer toys, lifestyle, fashion, or entertainment retail
• Strong understanding of store operations, SOPs, and retail compliance
• Experience in store recruitment, onboarding, and training
• Ability to analyze store performance and improve operational efficiency
• Strong problem-solving skills and hands-on approach to challenges
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools
• Strong communication and teamwork skills
• Adaptability to a fast-growing, high-energy retail environment
• Permanent right to work in Spain without visa sponsorship
• Immediately available or short notice period is highly preferred

Desirable but Not Essential

• Experience in licensed merchandise, designer product VM, or collectible toys
• Familiarity with the Spain retail market
• Proficiency in Mandarin or Chinese is a plus but not required

Job title: - Operations Supervisor Location: Barcelona

Why TBO:

• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):

• Responsible for developing employees through coaching, consulting, reviewing quality assurance, conducting one-on-one meetings, and overseeing direct reports performance.
• Manages day-to-day processes and other duties as assigned.
• Ensures that established performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met by managing resources effectively.
• Provides feedback and coaching to Ops Executive.
• Assess and analyse ops agent performance based on a performance management system that measures both metric and service standard goals.
• Proactively coach on upcoming issues or other potential escalation items before they become escalations.
• Ensuring Ops Executive are kept up-to-date and have expert-level knowledge in dealing with agent’s partner.
• Prepare for and conduct weekly team meetings and 1:1 meeting with each direct report.
• Review performance reports with agents by completing quarterly reviews for team member.
• Help drive innovation in refining and improving performance standards and processes.
• Mentor Ops agent in developing their expertise, while providing new opportunities for them to grow their knowledge.
• Look for additional opportunities to increase productivity and job satisfaction among Ops member and teams.
• Provide subject matter expertise for training, curriculum development and performance improvement initiatives.
• Identifies service problems and conducts root cause analysis.
• Assist with the onboarding and nesting of new hires.
• Builds and maintains positive relationships with agents, TBO stakeholders, management, and supplier partners.

Do you have what it takes (Must Haves):

• Previous leadership experience in managing all aspects of a team of employees is strongly preferred.
• Spanish + Italian
• Must have strong working knowledge of MS Office products.
• Must be a strong team-player and work well with differing personalities.
• Strong leadership required, with effective performance management and coaching techniques.
• Able to inspire an energetic and healthy culture and is passionate about coaching and mentoring to drive the team to the next level.
• Have strong organizational and analytical skills, with attention to detail and accuracy.
• Critical thinking and problem-solving skills with the ability to use sound judgment to solve urgent issues efficiently and effectively.
• Strong oral and written communication skills, always displaying a professional manner.
• Passionate about improving customer service and reducing customer escalations.

Job title: - Operations Supervisor Location: Barcelona

Why TBO:

• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):

• Responsible for developing employees through coaching, consulting, reviewing quality assurance, conducting one-on-one meetings, and overseeing direct reports performance.
• Manages day-to-day processes and other duties as assigned.
• Ensures that established performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met by managing resources effectively.
• Provides feedback and coaching to Ops Executive.
• Assess and analyse ops agent performance based on a performance management system that measures both metric and service standard goals.
• Proactively coach on upcoming issues or other potential escalation items before they become escalations.
• Ensuring Ops Executive are kept up-to-date and have expert-level knowledge in dealing with agent’s partner.
• Prepare for and conduct weekly team meetings and 1:1 meeting with each direct report.
• Review performance reports with agents by completing quarterly reviews for team member.
• Help drive innovation in refining and improving performance standards and processes.
• Mentor Ops agent in developing their expertise, while providing new opportunities for them to grow their knowledge.
• Look for additional opportunities to increase productivity and job satisfaction among Ops member and teams.
• Provide subject matter expertise for training, curriculum development and performance improvement initiatives.
• Identifies service problems and conducts root cause analysis.
• Assist with the onboarding and nesting of new hires.
• Builds and maintains positive relationships with agents, TBO stakeholders, management, and supplier partners.

Do you have what it takes (Must Haves):

• Previous leadership experience in managing all aspects of a team of employees is strongly preferred.
• Spanish + Italian
• Must have strong working knowledge of MS Office products.
• Must be a strong team-player and work well with differing personalities.
• Strong leadership required, with effective performance management and coaching techniques.
• Able to inspire an energetic and healthy culture and is passionate about coaching and mentoring to drive the team to the next level.
• Have strong organizational and analytical skills, with attention to detail and accuracy.
• Critical thinking and problem-solving skills with the ability to use sound judgment to solve urgent issues efficiently and effectively.
• Strong oral and written communication skills, always displaying a professional manner.
• Passionate about improving customer service and reducing customer escalations.

Summary

The Operations Supervisor (Call Center) is responsible for the overall maintenance and supervision of the Operations Center office, assuring that all client crew accommodations are satisfied to the proper level of the Service Level Agreement (SLA).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises the Operations Agents activities to ensure efficient and effective customer service
• Support while assuring all hotel and transportation requests are properly acted upon.
• Monitors and oversees the timely execution of various department activities including workload queues, group email accounts, and faxes to ensure effective client service support.
• Establishes and maintains effective communication with client functional departments to ensure client expectations are being met.
• Monitors and enforces quality expectations by reviewing, coaching and counseling Operations Agents on their phone customer service.
• Assists in the development of training programs to meet ongoing client service requirements by identifying and coordinating training needs.
• Engage and motivate Operations Agents.
• Provide Operations Agent with statistical feedback.
• Provide corrective feedback to Operations Agent as necessary.
• Resolves operational issues caused by unconventional and/or complex client requirements, and evaluates overall impact of delays to actionable requests on the current day’s operation.
• Maintains a chronological shift log for recording key data for actionable requests which may require management resolution.
• Monitors processes to improve quality results by recommending changes.
• Monitors and insures completion of reports as required by API policy.
• Collaborates with other department groups in order to resolve problems.
• Monitors and controls departmental expenditures for ad hoc utilization due to errors, discrepancies, or other actionable challenges.
• Reviews, monitors and alleviates discrepancies within API system.
• Build and maintain business relationship with clients by mitigating challenges.
• Other duties as assigned to assist Accommodations Plus International in achieving its operational goals and objectives.

The qualifications listed below represent the credentials necessary to perform the essential duties of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule and Work Hours: This is a full-time position, Monday – Friday with flexibility to work evenings and weekends based on business needs.

Education and/or Experience: For the Operations Center Supervisor job, a Bachelor’s Degree (or its equivalent) preferred and two years of call center, airline operations control center, API Operations Center, or crew scheduling experience is required.

• Customer focus, objectivity and dependability
• The ability to use Careful, Measured Judgment and Decision Making;
  
  (Weighing the costs andbenefits of a potential action;
  
  using discretion).
• Critical Thinking Abilities;
  
  (Using logic and analysis to determine strengths and weaknesses of a variety of solutions).
• Managing, Motivating, Developing, and Directing people in their work so as to best achieve common organizational goals.
• Superior Communication Skills;
  
  Must be comfortable engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills.
• Able to Identify Problems, their Sources, and their Potential Solutions while continuing to successfully conduct day-to day operations without interruption.
• Strong working knowledge of one’s Field or Discipline in which they find themselves engaged on a daily basis. Becoming fully aware and informed of current trends, developments, and changes in the sub-industry is critical for this.
• Must be an individual who is able to build relationships between individuals and within the department.
• Bilingual English / Spanish required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk;

use hands to finger, handle or feel;

and reach with hands and arms.

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job title: - Operations Supervisor Location: Barcelona

Why TBO:

• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.

Top Sights During Your Role Stay (Key Expectations):

• Responsible for developing employees through coaching, consulting, reviewing quality assurance, conducting one-on-one meetings, and overseeing direct reports performance.
• Manages day-to-day processes and other duties as assigned.
• Ensures that established performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met by managing resources effectively.
• Provides feedback and coaching to Ops Executive.
• Assess and analyse ops agent performance based on a performance management system that measures both metric and service standard goals.
• Proactively coach on upcoming issues or other potential escalation items before they become escalations.
• Ensuring Ops Executive are kept up-to-date and have expert-level knowledge in dealing with agent’s partner.
• Prepare for and conduct weekly team meetings and 1:1 meeting with each direct report.
• Review performance reports with agents by completing quarterly reviews for team member.
• Help drive innovation in refining and improving performance standards and processes.
• Mentor Ops agent in developing their expertise, while providing new opportunities for them to grow their knowledge.
• Look for additional opportunities to increase productivity and job satisfaction among Ops member and teams.
• Provide subject matter expertise for training, curriculum development and performance improvement initiatives.
• Identifies service problems and conducts root cause analysis.
• Assist with the onboarding and nesting of new hires.
• Builds and maintains positive relationships with agents, TBO stakeholders, management, and supplier partners.

Do you have what it takes (Must Haves):

• Previous leadership experience in managing all aspects of a team of employees is strongly preferred.
• Spanish + Italian
• Must have strong working knowledge of MS Office products.
• Must be a strong team-player and work well with differing personalities.
• Strong leadership required, with effective performance management and coaching techniques.
• Able to inspire an energetic and healthy culture and is passionate about coaching and mentoring to drive the team to the next level.
• Have strong organizational and analytical skills, with attention to detail and accuracy.
• Critical thinking and problem-solving skills with the ability to use sound judgment to solve urgent issues efficiently and effectively.
• Strong oral and written communication skills, always displaying a professional manner.
• Passionate about improving customer service and reducing customer escalations.

ACCIONA, en su división de Facility Services, selecciona un Supervisor/a para importante industria ubicada en Martorelles.

FUNCIONES:

-Supervisar la limpieza en diferentes sectores de la planta.

-Asignar las tareas de limpieza al personal, según las necesidades y los turnos establecidos.

-Asegurar que las actividades de limpieza se realicen de acuerdo con las normas de higiene establecidas.

-Proporcionar formación al personal sobre las mejores prácticas de limpieza, el uso adecuado de los productos químicos y la importancia de mantener los estándares sanitarios.

-Asegurar que todos los equipos de limpieza (máquinas, utensilios, sistemas de agua y vapor) funcionen adecuadamente.

-Realizar seguimiento de las gestiones con el cliente.

-Elaborar planificación de horarios, vacaciones, ampliación de ofertas de servicio, etc.

-Confeccionar informes de gestión.

REQUISITOS:

-Experiencia demostrable mínima de 2 años en un puesto similar.

-Experiencia en gestión de personal, coordinación de equipos de trabajo.

-Experiencia en sector limpieza, experiencia práctica en tareas de limpieza y competencias para compartir con el equipo a su cargo.

-Conocimiento de Word, Excel, y correo electrónico, se valoran otras aplicaciones informáticas.

-Disponibilidad y flexibilidad horaria.

-Carnet de conducir y coche propio.

-Carácter proactivo, dinámico, resolutivo, acostumbrado a gestionar personal de limpieza.

-Capacidad de organización y gestión del tiempo.

CONDICIONES:

-Contrato indefinido a tiempo completo.

-Horario: Lunes a domingo según cuadrante.

-Salario según perfil profesional y experiencia.

ACCIONA, en su división de Facility Services, selecciona un Supervisor/a para importante industria ubicada en Martorelles.

FUNCIONES:

-Supervisar la limpieza en diferentes sectores de la planta.

-Asignar las tareas de limpieza al personal, según las necesidades y los turnos establecidos.

-Asegurar que las actividades de limpieza se realicen de acuerdo con las normas de higiene establecidas.

-Proporcionar formación al personal sobre las mejores prácticas de limpieza, el uso adecuado de los productos químicos y la importancia de mantener los estándares sanitarios.

-Asegurar que todos los equipos de limpieza (máquinas, utensilios, sistemas de agua y vapor) funcionen adecuadamente.

-Realizar seguimiento de las gestiones con el cliente.

-Elaborar planificación de horarios, vacaciones, ampliación de ofertas de servicio, etc.

-Confeccionar informes de gestión.

REQUISITOS:

-Experiencia demostrable mínima de 2 años en un puesto similar.

-Experiencia en gestión de personal, coordinación de equipos de trabajo.

-Experiencia en sector limpieza, experiencia práctica en tareas de limpieza y competencias para compartir con el equipo a su cargo.

-Conocimiento de Word, Excel, y correo electrónico, se valoran otras aplicaciones informáticas.

-Disponibilidad y flexibilidad horaria.

-Carnet de conducir y coche propio.

-Carácter proactivo, dinámico, resolutivo, acostumbrado a gestionar personal de limpieza.

-Capacidad de organización y gestión del tiempo.

CONDICIONES:

-Contrato indefinido a tiempo completo.

-Horario: Lunes a domingo según cuadrante.

-Salario según perfil profesional y experiencia.