461 Ofertas de Resorts en España

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed). The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding service to our guests that goes above and beyond their expectations.

Hiring Requirements:

• Minimum two years’ front of house managerial/operational experience in a hotel, cruise line or hospitality related field preferred.
• The ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
• Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
• Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
• Demonstrates a working knowledge to operate all office equipment. Completion of high school, basic or vocational education equivalency preferred.
• Working knowledge of US cash handling procedures and foreign exchange required. Required to speak English clearly and distinctly.
• Aptitude to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential.

Physical Requirements:

• While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills.
• Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats and ability to lift and/or move up to 50 pounds.

We are seeking a customer-focused professional to join our team as a Guest Services Advisor.

As a key member of our hospitality team, you will play a vital role in ensuring that our guests have an exceptional experience with us.

Your primary responsibility will be to provide top-notch customer service and ensure a seamless stay for our guests. This includes assisting with check-in and check-out procedures, addressing guest inquiries and requests promptly and professionally, and maintaining accurate guest records.

You will also be responsible for processing payments and handling financial transactions securely and accurately. In addition, you will conduct regular inspections of guest rooms and common areas to ensure they meet our high standards.

• Customer Service: Provide exceptional customer service to our guests, responding promptly to their needs and resolving any issues that may arise.
• Front Desk Operations: Assist with check-in and check-out procedures, including verifying guest information and processing payments.
• Guest Relations: Build strong relationships with our guests, anticipating their needs and providing personalized service to enhance their stay.
• Room Inspections: Conduct regular inspections of guest rooms and common areas to ensure they meet our quality standards.

• Previous Experience: Previous experience in a guest relations or front desk role is required. 1-2 years of experience is preferred.
• Technical Skills: Proficiency in property management systems and MS Office is necessary.
• Organizational Skills: Strong organizational and multitasking skills are essential in this fast-paced environment.
• Calm Under Pressure: Ability to remain calm and professional in high-pressure situations is critical.

We offer a dynamic and entrepreneurial environment with opportunities for development and growth. You will be part of a cross-functional structure with a direct impact on residents' lives, offering new housing solutions in a stressed market.

Social network you want to login/join with:

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

Being a key member of the shipboard management team, the Guest Services Manager possesses a dynamic outgoing demeanor with a passion for delivering an industry leading guest vacation experience while personifying The ROYAL WAY (Friendly, Passionate, and Committed). The Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Guest Services Manager is the ship's driving advocate for delivering outstanding service to our guests that goes above and beyond their expectations.

Hiring Requirements:

• Minimum two years’ front of house managerial/operational experience in a hotel, cruise line or hospitality related field preferred.
• The ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment.
• Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
• Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
• Demonstrates a working knowledge to operate all office equipment. Completion of high school, basic or vocational education equivalency preferred.
• Working knowledge of US cash handling procedures and foreign exchange required. Required to speak English clearly and distinctly.
• Aptitude to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred but not essential.

Physical Requirements:

• While performing the duties of this job, the shipboard employee is regularly required to stand, walk, use hands to touch, handle, or feel, reach with hands and arms, talk or hear, and taste or smell.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills.
• Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats and ability to lift and/or move up to 50 pounds.

According to Calido Living team the best thing about working here is :

The work environment : collaborative, dynamic and open, without rigid hierarchies, encouraging collaboration and the participation of all.

The culture : based on clear values such as respect, innovation and entrepreneurship, promoting a strong sense of belonging.

The professional projection : with constant development opportunities to develop innovative projects.

What will your team be like?

As Guests Services Advisor, you will work as part of the property on-site team, reporting to the General Manager.

What will your mission be?

The Guest Services Advisor will be the primary point of contact for our guests, providing exceptional customer service and ensuring a seamless and enjoyable stay. This role requires a friendly, professional, and resourceful individual who excels in communication and problem-solving. The ideal candidate will be committed to exceeding guest expectations and enhancing their overall experience. Here's a general description of their duties :

Your main functions will be :

• Guest Relations :

o Greet guests upon arrival and provide a warm, welcoming atmosphere.

o Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy.

o Address guest inquiries, requests, and complaints promptly and professionally, ensuring timely resolution.

o Provide information about the aparthotel facilities, services, and local attractions.

• Reservation Management :

o In coordination with the leasing team, handle reservations, modifications, and cancellations, ensuring accurate records in the reservation system.

o Coordinate with the sales and marketing team to manage special requests and group bookings.

• Communication :

o Serve as the main point of contact for guests during their stay, providing assistance and information as needed.

o Maintain effective communication with other departments to ensure guest needs are met and expectations exceeded.

o Assist guests with transportation, restaurant reservations, and activity bookings.

o Provide recommendations on local attractions, dining options, and events.

• Administrative Duties :

o Maintain accurate guest records and update the reservation system as necessary.

o Process payments and handle financial transactions securely and accurately.

o Prepare and distribute guest-related reports to management.

• Quality Assurance :

o Conduct regular inspections of guest rooms and common areas to ensure they meet company standards.

o Report any maintenance issues or housekeeping concerns to the relevant departments for prompt resolution.

• Feedback Collection :

o Solicit guest feedback through surveys and direct interactions to continuously improve service quality.

o Address any negative feedback constructively and ensure follow-up actions are taken.

What are we looking for?

• Previous experience in a guest relations in a hotel environment, front desk, customer service, or hospitality role (1-2 years preferred).
• Proficiency in property management systems and MS Office.
• Strong organizational and multitasking skills.
• Ability to remain calm and professional in high-pressure situations.
• Fluent in English (additional languages are an asset).
• Friendly, approachable, and guest-focused attitude.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to maintain a polished, professional appearance.
• Willingness to work flexible hours as required.

What do we offer?

• Dynamic and entrepreneurial environment, with cross-cutting structure and opportunities for development and growth.
• The opportunity to create a unique product from scratch with direct impact on residents' lives, offering new housing solutions in a stressed market.
• Teambuilding sessions.

Overview

Aethos Mallorca – Our hotels. Aethos Mallorca is the latest addition to our carefully curated collection of hotels, set to open in June 2025. Located in the charming coastal town of Paguera, just outside Palma, the hotel overlooks the sea and offers front-row seats to breathtaking Mediterranean sunsets. Blending laid-back island spirit with refined design, Aethos Mallorca is more than a destination—it is a lifestyle. Aethos is a hospitality brand redefining the guest experience across Europe, with a portfolio including properties such as Aethos Milan, Monterosa (in the Italian Alps), Saragano (Umbria), Sardinia, Corsica, and Ericeira (Portugal). With Mallorca opening soon and Madrid on the horizon in 2026, Aethos continues to grow while staying true to its purpose: creating spaces where people feel connected, inspired, and at home.

As part of the Aethos family, you will be joining a hospitality brand that’s redefining the guest experience across Europe. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable. This role is for a Guest Services Host in Mallorca, where your journey with us is more than just a role — it is an opportunity to grow, contribute, and be part of something exceptional.

As a Guest Services Host, you will be the first and last point of contact for guests throughout their stay, ensuring exceptional experiences by providing personalized, seamless service from arrival to departure. Your responsibilities include managing all guest communications, both phone and online, with prompt and professional responses, handling inquiries, collaborating with internal teams, and providing accurate information to enhance the guest experience.

• Operational ownership and supporting the hotel in driving a guest-centric culture by creating awareness and understanding among all colleagues of the importance of the guest experience
• Managing guest communications (phone, email, online) with warmth and professionalism
• Handling pre-arrival communication and addressing concerns promptly
• Coordinating guest requests with relevant departments
• Maintaining detailed records of guest interactions and preferences
• Proactively assisting with pre-arrival arrangements and post-departure follow-ups
• Providing up-to-date information on hotel events and forwarding requests to other departments when requested
• Ensuring no inquiries are missed by monitoring communication channels
• Collaborating with departments (Housekeeping, SPA, Maintenance, F&B) to enhance guest experiences
• Performing additional duties as assigned by senior leadership
• Personalizing interactions and anticipating guest preferences
• Sharing knowledge of resort services, amenities, and local attractions to enhance the guest experience
• Handling guest feedback promptly, ensuring resolution and turning issues into positive outcomes
• Collaborating with the local community to offer curated activities and tours highlighting Mallorca
• Anticipating guest needs and offering recommendations, ensuring satisfaction

I will contribute to the financial success of the Front Office team by :

• Supporting upselling and cross-selling initiatives to maximize room revenue, using in-depth knowledge of room categories and features
• Managing resources efficiently to balance service excellence with cost-effectiveness
• Ensure the communication of the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Strictly adhering to cashier procedures, maintaining accurate reports and a balanced bank assigned by the resort
• Providing necessary information to Finance and Management teams during unannounced cashier audits
• Staying informed about packages, promotions, and discounts related to guest accounts, reservations, and other relevant matters
• Analyzing guest feedback and operational data to identify areas for revenue growth

• Participating in training sessions to enhance skills and service standards
• Supporting colleagues in achieving team goals and delivering exceptional service
• Actively contributing to a culture of respect, teamwork, and shared success

• Previous experience in a similar role within luxury hospitality, with a strong focus on guest communications
• Proficiency in hotel management systems (e.g., HUBos, MEWS), communication tools and MS Office
• Exceptional communication and interpersonal skills in English and Spanish; additional languages are an advantage
• A proactive, enthusiastic, and solution-oriented mindset with an eye for detail and a can-do attitude who looks for opportunities to improve their performance
• Exhibit impeccable telephone etiquette while adapting communication style to make guests feel comfortable and valued
• Strong organizational and multitasking abilities to manage multiple guest requests effectively

• Flexibility in scheduling, including night shifts, weekends, and holidays, with the ability to work under pressure in a dynamic hotel environment
• Physical requirements include standing and walking for extended periods

If you're passionate about hospitality, committed to delivering outstanding service, and excited to be part of a team that values excellence, we’d love to welcome you as our next host. Your energy, dedication, and attention to detail will help create memorable experiences for every guest. We can’t wait to meet you—let’s make something exceptional together.

• Not Applicable

• Full-time

• Design, Art / Creative, and Information Technology

• Hospitality

Social network you want to login/join with:

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.