3.748 Ofertas de Service Desk en España

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Are you a Service Desk Agent seeking a new interesting challenge?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for!

WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Provide troubleshooting and support through emails, live chat, calls in both Spanish and English Language
• Work according to procedures and perform periodic tasks in an efficient and organized manner
• Resolve incidents and service requests using ticketing tools such as ServiceNow
• Escalate issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs
• Friendly and polite treatment to support standard technical quieries

WHAT ARE WE LOOKING FOR IN YOU?

• Bachelor's degree in a related field or equivalent work experience
• 2 years of experience in similar roles
• Native Spanish Language
• Advanced English Language
• IT and basic networking knowledge (highly valued)
• Knowledge and experience working with ServiceNow
• Knowledge of ITIL Framework
• Great communicational skills both oral and written in Spanish and English
• Motivated and used to work in a team

WHERE AND WHEN?

• Work Schedule: 24x7 rotating shifts

WHAT CAN WE OFFER YOU?

• Permanent contract - We offer indefinite contracts from the first day.
• Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
• Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
• Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally - Work with people from all over the world. You can feel the multicultural workforce.
• Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.
• And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events. This has only just begun!

WHO ARE WE?

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 615,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2024 according to the Top Employers Institute

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

TCS Spain has been certified as a Top Employer 2024 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2023 according to Forbes

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance

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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

We are looking for new members to join our Service Desk team. Do you thrive when confronted with IT problems that require logical troubleshooting and are able to follow functional procedures to detail? Do you share your knowledge and communicate effectively with your colleagues (either in-person or via online collaboration tools), always working towards the success of the team as a whole?

• Accurately log all incoming calls to the service desk
• Ensure that information is accurately recorded in the service management tool
• Ensure that incidents are assigned to the correct resolver team
• Coordinate with relevant teams to ensure that service outages are correctly communicated to the business or affected users
• Provide basic remote assistance and training to end-users as required
• Contribute to the knowledge base
• Plan and prioritize work to ensure that deadlines and targets are met
• Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments
• Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
• Conform to organizational quality standards

This is not a full definition of the role but covers the main aspects and drivers for success.

• Fluent in German / French / Italian / Finnish / Polish / Russian + English
• Strong understanding of Internet-based technologies and technical concepts, necessary for troubleshooting
• Solid analytical, critical and creative problem-solving skills
• Excellent communication skills (verbal and written) and telephone manner
• Attention to detail and ability to follow and memorize procedures
• Ability to make progress with minimal supervision
• Ability to work consistently in a dynamic and sometimes high-pressure environment
• Team Player

• At least 1 year of experience in a Service Desk role or similar qualification
• ServiceNow knowledge or experience with other ticketing tools

Monday-Friday, business hours. Requires work on some Spanish bank holidays.

Here is a sample of what we have to offer for full-time permanent employees:

• Annual Bonus and Salary review program based on performance
• Personal and individual career plan
• Pension plan based on 5% of salary after one year of seniority
• Opportunity to reduce up to 30% of income tax with a flexible remuneration plan (Transport, Food, Nursing)
• Referral program with economic compensation
• Inspiring Benefits club

NTT values the human side of its employees and supports their work-life balance:

• Fully remote working option, with financial support for home office setup
• Flexible working hours
• Intensive shift: two days early per month
• December 24 and 31 off, according to business and team guidance
• Loved ones programme

NTT is committed to the health, both physical and mental, of its employees:

• Premium private medical insurance (CIGNA) and Dental Cover
• Reimbursements for gyms (36.30 euros). Sports activities for employees.

NTT encourages career development by providing:

• Paid certifications and courses, including LinkedIn Learning, Percipio, Pink Elephant, and in-house courses
• Study leave programme: 80 hours per year
• English classes if required

We promote a good work atmosphere with:

• Global environment with growth opportunities, diversity, and inclusion
• Volunteer days (3 per year)
• Great place to work certification, good office facilities including coffee, snacks, and parking
• Healthy breakfast

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• Communicate with customers using various channels and respond to their queries in a timely and efficient manner.
• Ensure customer satisfaction and provide professional customer support.
• Support standard technical queries related to a single product or a small set of products.
• Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service.
• Respond to customer queries in line with SLA.
• Know when to escalate issues to other departments or more senior representatives.
• Be a helpful and effective member of the team.
• Take ownership of self-development.
• Keep records of customer interactions, comments, and complaints, in line with internal procedures.
• Maintain and update all job-related administrative forms.

• Native/fluent in German, both oral and written.
• Fluent in English (at least B2 level).
• At least 6 months of proven work experience in a similar role.
• Computer literacy with sound knowledge of Microsoft Office suite.
• Excellent communication skills with the ability to empathize with clients.
• Ability to work independently while being a team player.
• Ability to meet tight deadlines with minimal supervision and in a timely manner.
• Analytical mindset with great critical thinking skills and attention to detail.
• Ability to work in shift rotation pattern - 24/7.

• Excellent remuneration package based on experience, skills, and performance.
• Be part of a dynamic, multilingual, multicultural, and creative team with a positive and friendly atmosphere.
• Guidance and tools to reach your full potential.
• Health and Life insurance.
• Meal allowance.

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

As our Service Desk leader, you will guide a global, multicultural team that ensures our worldwide employees have reliable, secure and high-performing tools to do their best work. You will combine people leadership with hands-on problem solving, drive continuous process improvement and balance day-to-day BAU operations with cross-functional project management initiatives.

• Leading and coaching a global team, staying hands-on when needed, from routine ticket triage and queue clearing to escalations.
• Responsible for Jira governance, using Jira to run the team’s day-to-day operations and projects.
• Driving continuous improvement using data and retrospectives to reduce time to resolve issues and increase first-contact resolution and customer satisfaction.
• Encouraging the team’s use of AI tools to speed up and improve the support.
• Managing BAU tasks while delivering scoped projects on time with clear stakeholders and change plans.
• Implementing automation and self-service to reduce manual work and repetitive tasks.
• Collaborating with Security, Infrastructure, People and vendors on onboarding/offboarding processes, access governance, asset management and timely escalations.

• Strong technology background in service desk and incident management.
• Proven leadership with a practical, hands-on mindset; comfortable stepping in when required while enabling the team.
• Jira governance experience: define workflows, forms, queues and dashboards.
• Data‑driven continuous improvement leveraging dashboards, trends and feedbacks.
• Clear communication in English with stakeholders across regions and time zones.
• Ability to balance BAU reliability with project delivery in a fast‑paced, dynamic environment.
• ITIL/ITSM certifications are a plus.

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• *For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

You can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

En IRIUM nos preocupamos porque no dejes de perseguir tus sueños. Prepárate para conquistar tus metas, y ten siempre presente disfrutar del camino.

Estamos buscando un SERVICE DESK JUNIOR para proyecto estable.

• 1 año o sin experiencia con mucho entusiasmo por aprender
• Conocimientos en herramientas del Suite de Microsoft
• Titulación: Ciclo Formativo de Grado Superior o Medio de Administración de Sistemas Informáticos o equivalente
• Ganas de aprender
• Proactivo
• Inglés intermedio hablado y escrito avanzado

• Homologación Software: Análisis de requisitos, obtención del software, diseño y desarrollo de scripts con PowerShell, testeo y confirmación, documentación técnica y de uso.
• Homologación Hardware: Análisis de requisitos, obtención del hardware, implementación de drivers en la plantilla corporativa, testeo y confirmación, diseño de documentación técnica.
• Administración nivel 1 de Microsoft System Center Configuration Manager.
• Administración y gestión de objetos de Active Directory.

• Lugar de trabajo: Madrid
• Modalidad de trabajo: Híbrido (60% presencialidad)
• Retribución flexible (restaurante, transporte y guardería)
• 23 días de vacaciones
• Buen clima laboral
• Acceso ilimitado a formación tecnológica puntera en modalidad barra libre
• Club de beneficios para empleados con descuentos en marcas, hoteles, agencias de viaje, cines, ropa, y más
• Banda salarial: 12K Bruto anual

Para uno de nuestros clientes ubicados en Barcelona, seleccionamos dos Técnicos/as Service Desk, preferiblemente profesionales con titulación de, al menos, bachillerato o formación profesional de grado medio o equivalente relacionadas con Tecnologías de la Información y las Comunicaciones (TIC) o Informática. Buscamos un perfil que, además de castellano y catalán, pueda manejarse en inglés y otro en portugués.

Funciones

• Gestión, seguimiento y resolución de incidencias y peticiones técnicas.
• Atención y Gestión de usuario VIP.
• Registrar, validar y diagnosticar las solicitudes de los usuarios finales en todo el catálogo de productos y aplicaciones soportados en el cliente.
• Analizar y aplicar correctamente la prioridad de la incidencia y determinar la necesidad de volver a priorizar las incidencias según la nueva información proporcionada.
• Proporciona al usuario una solución a través de la recopilación de información (conexión remota) o bien escala al grupo de resolución correspondiente.
• Aplicar soluciones temporales (workarounds) para conocer el problema (las soluciones alternativas serán facilitadas por el 2º Nivel o los Equipos Técnicos).
• Gestionar las llamadas y la gestión de los casos y escalados dentro de los niveles de servicio acordados.
• Disponer del conocimiento (técnico y de gestión) para ofrecer una rápida resolución de la incidencia y profesional y según procedimientos definidos.
• Gestionar todos los casos e informa del estado al usuario final si procede.
• Realizar las tareas asignadas al grupo adaptándose a las necesidades del servicio.

Requisitos

• Sistemas Operativos

Windows, así como una comprensión básica de macOS.

• Aplicaciones de Oficina

Conocimiento en profundidad de Microsoft Office (Word, Excel, PowerPoint).

• Navegadores Web

Comprensión de los principales navegadores como Google Chrome y Microsoft, para abordar problemas de navegación y compatibilidad.

• Herramientas de Comunicación

Experiencia en Microsoft Teams, para resolver problemas de conexión y configuración.

• Antivirus y Seguridad

Conocimientos sobre software antivirus, firewalls y prácticas de seguridad, especialmente relacionadas con los productos de Microsoft.

• Hardware

Entendimiento de los conceptos básicos de hardware, incluyendo CPU, memoria RAM, discos duros, impresoras, escáneres y periféricos, para diagnosticar y solucionar problemas.

• Redes

Comprensión básica de redes, incluyendo direcciones IP, DHCP, DNS y problemas de conectividad, para resolver problemas relacionados con la red.

• Sistemas de Ticketing

Familiaridad con sistemas de gestión de tickets como ServiceNow, Jira Service Desk o Zendesk, para registrar, asignar y hacer seguimiento de los problemas reportados.

• Resolución de Problemas

Habilidades sólidas en resolución de problemas para identificar y solucionar problemas de manera efectiva, brindando un excelente servicio al cliente.

• Documentación y Base de Conocimientos

Mantenimiento de documentación actualizada y base de conocimientos para ayudar a los usuarios a resolver problemas comunes y facilitar la resolución rápida de problemas.

Qué ofrecemos

• Incorporación a una compañía líder a nivel internacional en servicios globales de IT, puntera en el sector y socialmente responsable.
• Formación en nuevas tecnologías y competencias a través de plataformas internas de formación.
• Contrato indefinido
• Seguro de vida y accidentes
• Modo de trabajo flexible