697 Ofertas de Six Sigma en España
Lean-Six Sigma Engineer / Manager
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
Schréder is the leading independent smart outdoor lighting solution provider worldwide. The company, founded in 1907, is present in over 70 countries on 5 continents. Our tradition of engineering means we have been at the forefront of innovation throughout our history. The latest wave of urbanism means that city centres are becoming more vital than ever: connectivity is crucial. Experts in Lightability, we propose lighting infrastructure that will play a pivotal role in building Smart Cities and future communication networks. Our purpose is to deliver an outstanding experience by accompanying our customers along every step of their journey, from design to after-sales service, including light, control systems, CCTV, WiFi, EV chargers and many more smart features. Environmentally, economically, and socially sustainable lighting has always been part of Schréder’s DNA. We have already helped many cities, industries and sports venues worldwide to reduce their energy bills and carbon footprint by switching to LED technology. By integrating our control systems, they achieve further energy-savings and deliver a better people-centred experience. Our century-long experience has given us the clarity and insights to help cities transform their street lighting upgrades into the foundation for their smart city eco-systems. Our systems are open and interoperable to seamlessly interact with sensors and actuators deployed throughout public spaces and to solve existing and future needs. We are constantly pushing the limits of our technology to enable communities such as Valencia in Spain, Bad Hersfeld in Germany and Queensland in Australia to better manage their assets, reduce their expenditure and preserve their identity and their environment.
Job DescriptionImplementing Lean-Six Sigma initiative in the company, along with a training program for Green Belts, coaching and mentoring of the Green Belts in their improvement projects.
Monitor the progress and savings obtained by Lean-Six Sigma initiatives across the company and detecting opportunities for improvements with additional projects, both in quality and cost.
Interacting with the R&D departments to coordinate product improvements as well as with the engineering departments of the plants to obtain improvements in the production processes.
Main responsibilities within the job:
- Lead and manage Lean Six Sigma projects across departments to drive efficiency, reduce waste, and improve quality.
- Lead high impact Lean Six Sigma projects across multiple departments to drive process improvements and cost savings.
- Identify opportunities for operational excellence through data analysis, process mapping, and root cause analysis.
- Facilitate kaizen events, workshops, and training sessions to promote a culture of continuous improvement. Facilitate root cause analysis, and other Lean tools (5S, Value Stream Mapping, DOE, etc.).
- Develop and implement key performance indicators (KPIs) to track project outcomes and process improvements.
- Collaborate with cross-functional teams to implement sustainable solutions and monitor performance metrics.
- Mentor and coach Green Belts and other team members in Lean Six Sigma tools and methodologies.
- Develop business cases and present project results to senior leadership.
- Standardize best practices and support the deployment of Lean Six-Sigma methodologies across the organization.
- Monitor project progress, manage timelines, and ensure adherence to quality standards. Report project progress, risks, and results to executive leadership.
- Review and when possible, update/improve the Green-Belt training package.
- Be the trainer of Green-Belts and do constant follow-up of their progress.
- Make sure the company is working as effectively as possible to keep up with competitors
- Interact with R&D departments to bring a Desing for Manufacturing or Desing for Six Sigma concept, so that products and processes can become much more robust in quality and cost effective in production.
Education:
- Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred).
- PMP or Agile certification is a plus.
Experience:
- 7+ years of experience in process improvement, operations, quality, or related roles.
- Demonstrated success leading Lean Six Sigma projects.
Technical Skills:
- Deep knowledge of Lean principles, DMAIC methodology, statistical tools, and change management.
- Proficient in tools such as Minitab, Visio, Excel, Power BI, and project management software.
- Strong skills in numerical and statistical analysis.
- Proficient in Spanish and English.
Core Competencies:
- Excellent communication, leadership, and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Planning, organizational, and project management expertise.
- Persistence and ability to influence stakeholders across levels.
- Strategic thinking and the ability to drive change.
- Team leadership and motivational skills.
- Attention to detail and ability to work collaboratively across disciplines.
- Quick learner with a strong sense of teamwork.
- Hands-on experience with Lean Six Sigma deployment initiatives.
- Industry experience in manufacturing, healthcare, automotive, pharma, or similar sectors.
- Familiarity with ISO standards, TPM, or other quality systems.
Respect is one of our core values. Inclusion is part of our identity, which is why we encourage applications from people of all backgrounds, communities, and industries. We are committed to building a team that is diverse in skills, experiences, and capabilities.
At Schréder , we are dedicated to co-creating an environment where passionate people work and succeed together, learn, and enjoy what they do. Join us!
If you have any feedback about our recruitment process, we would love to hear from you. Please email usat (emailprotected) .
Respect is one of our Values. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.
#J-18808-LjbffrLean-Six Sigma Engineer / Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Schréder is the leading independent smart outdoor lighting solution provider worldwide. The company, founded in 1907, is present in over 70 countries on 5 continents. Our tradition of engineering means we have been at the forefront of innovation throughout our history. The latest wave of urbanism means that city centres are becoming more vital than ever: connectivity is crucial. Experts in Lightability, we propose lighting infrastructure that will play a pivotal role in building Smart Cities and future communication networks. Our purpose is to deliver an outstanding experience by accompanying our customers along every step of their journey, from design to after-sales service, including light, control systems, CCTV, WiFi, EV chargers and many more smart features. Environmentally, economically, and socially sustainable lighting has always been part of Schréder’s DNA. We have already helped many cities, industries and sports venues worldwide to reduce their energy bills and carbon footprint by switching to LED technology. By integrating our control systems, they achieve further energy-savings and deliver a better people-centred experience. Our century-long experience has given us the clarity and insights to help cities transform their street lighting upgrades into the foundation for their smart city eco-systems. Our systems are open and interoperable to seamlessly interact with sensors and actuators deployed throughout public spaces and to solve existing and future needs. We are constantly pushing the limits of our technology to enable communities such as Valencia in Spain, Bad Hersfeld in Germany and Queensland in Australia to better manage their assets, reduce their expenditure and preserve their identity and their environment.
Job DescriptionImplementing Lean-Six Sigma initiative in the company, along with a training program for Green Belts, coaching and mentoring of the Green Belts in their improvement projects.
Monitor the progress and savings obtained by Lean-Six Sigma initiatives across the company and detecting opportunities for improvements with additional projects, both in quality and cost.
Interacting with the R&D departments to coordinate product improvements as well as with the engineering departments of the plants to obtain improvements in the production processes.
Main responsibilities within the job:
- Lead and manage Lean Six Sigma projects across departments to drive efficiency, reduce waste, and improve quality.
- Lead high impact Lean Six Sigma projects across multiple departments to drive process improvements and cost savings.
- Identify opportunities for operational excellence through data analysis, process mapping, and root cause analysis.
- Facilitate kaizen events, workshops, and training sessions to promote a culture of continuous improvement. Facilitate root cause analysis, and other Lean tools (5S, Value Stream Mapping, DOE, etc.).
- Develop and implement key performance indicators (KPIs) to track project outcomes and process improvements.
- Collaborate with cross-functional teams to implement sustainable solutions and monitor performance metrics.
- Mentor and coach Green Belts and other team members in Lean Six Sigma tools and methodologies.
- Develop business cases and present project results to senior leadership.
- Standardize best practices and support the deployment of Lean Six-Sigma methodologies across the organization.
- Monitor project progress, manage timelines, and ensure adherence to quality standards. Report project progress, risks, and results to executive leadership.
- Review and when possible, update/improve the Green-Belt training package.
- Be the trainer of Green-Belts and do constant follow-up of their progress.
- Make sure the company is working as effectively as possible to keep up with competitors
- Interact with R&D departments to bring a Desing for Manufacturing or Desing for Six Sigma concept, so that products and processes can become much more robust in quality and cost effective in production.
Education:
- Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred).
- PMP or Agile certification is a plus.
Experience:
- 7+ years of experience in process improvement, operations, quality, or related roles.
- Demonstrated success leading Lean Six Sigma projects.
Technical Skills:
- Deep knowledge of Lean principles, DMAIC methodology, statistical tools, and change management.
- Proficient in tools such as Minitab, Visio, Excel, Power BI, and project management software.
- Strong skills in numerical and statistical analysis.
- Proficient in Spanish and English.
Core Competencies:
- Excellent communication, leadership, and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Planning, organizational, and project management expertise.
- Persistence and ability to influence stakeholders across levels.
- Strategic thinking and the ability to drive change.
- Team leadership and motivational skills.
- Attention to detail and ability to work collaboratively across disciplines.
- Quick learner with a strong sense of teamwork.
- Hands-on experience with Lean Six Sigma deployment initiatives.
- Industry experience in manufacturing, healthcare, automotive, pharma, or similar sectors.
- Familiarity with ISO standards, TPM, or other quality systems.
Respect is one of our core values. Inclusion is part of our identity, which is why we encourage applications from people of all backgrounds, communities, and industries. We are committed to building a team that is diverse in skills, experiences, and capabilities.
At Schréder , we are dedicated to co-creating an environment where passionate people work and succeed together, learn, and enjoy what they do. Join us!
If you have any feedback about our recruitment process, we would love to hear from you. Please email usat (emailprotected) .
Respect is one of our Values. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.
#J-18808-LjbffrBusiness Process Improvement Specialist
Publicado hace 15 días
Trabajo visto
Descripción Del Trabajo
ERP Implementation Specialist
As an ERP Implementation Specialist, you will play a crucial role in driving business process improvement and ensuring operational efficiency across the organization.
This strategic position combines the responsibilities of implementing and supporting quality management modules in Dynamics 365 F&O with the strategic oversight and continuous improvement duties of a Business Process Owner (BPO).
The key objectives of this role include :
- Designing and optimizing business processes to drive efficiency and innovation;
- Implementing and supporting quality management modules in Dynamics 365 F&O;
- Developing and maintaining effective training programs for employees;
- Ensuring regulatory compliance and managing risk through proactive monitoring and mitigation strategies;
- Providing expert advice on business process design and optimization;
- Collaborating with cross-functional teams to ensure seamless integration and alignment;
To be successful in this role, you will require a strong background in quality management, industrial engineering, or a related field, as well as proven experience in BPO and ERP implementation projects. Fluency in English is essential, and proficiency in other languages is a plus. Spanish as Native language is also a requirement.
#J-18808-LjbffrBusiness Process Improvement Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
ERP Implementation Specialist
As an ERP Implementation Specialist, you will play a crucial role in driving business process improvement and ensuring operational efficiency across the organization.
This strategic position combines the responsibilities of implementing and supporting quality management modules in Dynamics 365 F&O with the strategic oversight and continuous improvement duties of a Business Process Owner (BPO).
The key objectives of this role include :
- Designing and optimizing business processes to drive efficiency and innovation;
- Implementing and supporting quality management modules in Dynamics 365 F&O;
- Developing and maintaining effective training programs for employees;
- Ensuring regulatory compliance and managing risk through proactive monitoring and mitigation strategies;
- Providing expert advice on business process design and optimization;
- Collaborating with cross-functional teams to ensure seamless integration and alignment;
To be successful in this role, you will require a strong background in quality management, industrial engineering, or a related field, as well as proven experience in BPO and ERP implementation projects. Fluency in English is essential, and proficiency in other languages is a plus. Spanish as Native language is also a requirement.
#J-18808-LjbffrBusiness Process Owner
Hoy
Trabajo visto
Descripción Del Trabajo
Overview
Join to apply for the Business Process Owner role at Fluidra .
Fluidra is a multinational group listed on the Spanish Stock Exchange and a global leader in the pool and wellness industry. Founded in 1969, Fluidra develops innovative products and services for the global residential and commercial pool market. Fluidra operates in more than 47 countries with more than 135 sales branches and over 35 production centers worldwide, supported by strategically distributed logistics hubs. The team comprises more than 7,000 employees from over 45 countries. Fluidra’s mission is to create the perfect pool and wellness experience responsibly.
We are looking for someone who combines operational know-how, collaboration skills to bring out the best from all departments, strategic and creative thinking to develop outside-the-box solutions, and emotional intelligence to lead fast-paced projects and inspire a multi-country team.
Responsibilities- Act as the primary link between business stakeholders and the IT technical team, helping management identify and define business processes and coordinate their adaptation to the corporate ERP.
- Lead assessment projects to analyze current (“as-is”) business processes, define future (“to-be”) processes, identify benefits of proposed changes, and document expected results.
- Collaborate closely with the IT Business Partners team to ensure the technical solution aligns with agreed process models and supports ERP implementation across Group companies.
- Communicate project status and main issues to the business through the Work Stream relationship model.
- Collaborate with the Project Office during project execution regarding timings, resources, risks, and related aspects.
- Be a change agent by promoting new ways of working based on our general processes and a new software; lead and foster transformation.
- Gain international experience by participating in at least one project outside Spain and build an internal company network.
- Identify new project opportunities based on a solid understanding of department needs.
- Drive key KPIs across projects and ensure stakeholder meetings capture all requirements and needs.
- Plan and monitor projects to ensure success; escalate risks promptly and prioritize effectively in challenging scenarios.
- Motivate and engage project teams to deliver results that meet or exceed expectations and ensure clear, timely communication across departments.
- Advance globally aligned solutions that create value for stakeholders and move projects forward.
- At least 5 years of experience in a similar role within an international environment, including managing end-to-end international projects in manufacturing, supply chain, audit, controlling, or finance.
- A data-driven mindset with sound business judgment.
- Expertise in SAP and strong interpersonal and communication skills to influence and drive consensus.
- Curiosity and a desire to acquire deep understanding, with an agile mindset to thrive in ambiguity.
- Bias for action, objective and deadline-oriented approach.
- Fluency in English and Spanish (verbal and written).
- Experience in project and change management and ability to collaborate across businesses with diverse stakeholders in a fast-paced environment.
- Critical thinking to diagnose capability gaps and identify solutions; proven analytical and problem-solving skills for complex, multi-disciplinary problems.
- Experience leading cross-functional teams is advantageous.
- A multidisciplinary team working collaboratively in a dynamic environment.
- Permanent contract with flexible compensation options; part of your gross salary may be allocated to tax-exempt benefits (restaurant card, transportation, childcare, health insurance).
- Flexible hours with shortened workdays on Fridays and during August.
- Hybrid work model: 2 days of remote work per week.
- Offices located in Sant Cugat del Vallès, accessible by public transport (Sant Joan station).
- Opportunities for professional growth.
Fluidra is committed to the professional and personal development of its employees, supporting the mission to create the perfect Pool and Wellness experience responsibly.
Seniority level- Mid-Senior level
- Full-time
- Management and Manufacturing
- Industries: Manufacturing
Business Process Architect
Publicado hace 23 días
Trabajo visto
Descripción Del Trabajo
The Business Process Architect will report directly to a Senior Business Process Architect. This position is a key part of the Global Process Team and is responsible for understanding the company's business strategy, North Star operating vision, business imperatives, and capabilities, and how they affect technology imperatives and strategic initiatives. This individual is responsible for supporting processes that govern all functional and regional groups. Develops interaction models for people resources and controls within process constraints. The Business Architect will partner with the business, global technical teams, GI Controls, and IT to ensure adoption of best practices and standardization of business architecture outputs across the company.
The responsibilities for this role include :- Understand the company's business strategy, operating vision, business imperatives, and capabilities, and how they affect technology imperatives.
- Understand the key challenges faced by sponsors and key stakeholders.
- Define opportunities to create business value for the company.
- Define the specific business solutions and structures needed to realize these opportunities.
- Help define performance goals, metrics, and key milestones for the proposed solutions.
- Review prototypes, enterprise blueprints, and the scope of initiatives to meet business imperatives.
- Increase confidence among business and IT leaders in the solutions.
- Identify risks and assumptions associated with the functional elements of the solutions.
- Advocate and drive adoption of best practices to ensure standardization of business architecture outputs.
- Work closely with solution/technical architects to deliver business architecture artifacts for end-to-end and solution architecture deliverables.
- Anticipate emerging business trends and regulatory/risk issues to recommend large-scale product, technical, functional, or operational improvements.
- Make recommendations and collaborate with the business to ensure solutions meet business needs on complex projects or programs.
- Assess and diagnose business problems using quantitative and qualitative methods, identify root causes, quantify issues, and communicate findings to senior leaders.
- Collaborate with stakeholders across the organization to develop solutions for business challenges, using techniques like workshops and engagement sessions.
- Lead business process design and improvement efforts using re-engineering techniques, including LEAN.
- Develop comprehensive designs outlining strategic and tactical solutions, and work with IT to translate these into business requirements.
- Create detailed business cases outlining costs, benefits, and ROI from change efforts.
- Develop implementation and execution strategies, including project plans, stakeholder engagement, dependency mappings, governance, and communication plans.
The ideal candidate will demonstrate a passion for solving business problems, creating solutions, and executing change projects and programs. Proven experience in strategic problem solving, process improvement, business analysis, program and change management, and leading execution in complex, cross-functional environments including with technology teams is essential. Strong communication, emotional intelligence, business acumen, and understanding of the insurance industry are required.
Requirements include:
- 5 years of experience in management consulting, business operations, or process improvement roles.
- Experience in the insurance industry, preferably in commercial P&C.
- Strong analytical and critical thinking skills (quantitative and qualitative).
- Experience with process improvement methodologies including process mapping, root cause analysis, re-engineering, etc.
- Lean Six Sigma certification and Visio experience.
- Excellent communication skills, comfortable with senior leadership.
- Experience working with technology teams in design and execution.
Note: The position emphasizes in-person collaboration and comprehensive benefits through AIG's Total Rewards Program. AIG promotes a culture of inclusion and equal opportunity.
#J-18808-LjbffrBusiness Process Specialist
Hoy
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Descripción Del Trabajo
We are looking for an experienced Business Process Specialist to join our team. As a key member of our global SAP Finance and FSCM team, you will play a vital role in the effective implementation and support of our financial processes.
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Business Process Owner
Hoy
Trabajo visto
Descripción Del Trabajo
Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has long-standing experience in developing innovative products and services in the global residential and commercial pool market.
Fluidra has a clear mission: to create the perfect pool and wellness experience responsibly .
Fluidra operates in more than 47 countries through its subsidiaries. We have more than 135 sales branches and more than 35 production centers around the world, in addition to strategically distributed logistics hubs that support our production and distribution centers.
Our team is comprised of more than 7,000 employees motivated and skilled employees from over 45 countries .
Mission :
We're looking for someone who has a mix of operational prowess to get great work done, the negotiation and collaboration skills needed to bring out the best from all the departments, the strategic, innovative and creative thinking that's required to develop outside the box solutions, and the emotional intelligence and humility required to lead fast-paced projects and inspire a team of people across different countries.
As a Business Process Owner , you will work with an own methodology aimed to analyse and assess the current processes in each department, site and region against how general process are set in Fluidra.
This will help you identify the gaps and design an action plan in order to set common criteria, share best-practices and enable, at the end, top performing and higher efficiency, with the support of the systems and technology integration across the divisions.
Your responsibilities:
- You will the primary link between business stakeholders and the IT technical team, helping management identify and define business processes and coordinating their adaptation to the corporate ERP.
- You will lead assessment projects to analyze current (“as-is”) business processes, define future (“to-be”) processes, identify benefits of proposed changes, and document expected results.
- You will work closely with the IT Business Partners team, ensuring the technical solution aligns with agreed process models and supporting ERP implementation across Group companies.
- You will be responsible for communicating to the business the status of the projects and the main issues in their deployment through the Work stream relationship model.
- You will collaborate with the Project Office during the execution of the projects in terms of timings, resources, risks, etc.
Be a part of a team where you will:
- Be a change agent by promoting new ways of work based in our general processes and a new software. You will lead and foster transformation.
- Be part of at least one project out of Spain to gain international experience and create an internal network within the company.
- Find new project opportunities based on a good understanding of the departments needs.
- Boost main KPIs leveraging in different projects.
- Participate in the meetings with the stakeholders involved to ensure all the requirements and needs are met.
- Project planning and follow-up to ensure success.
- Escalating risks promptly, finding workarounds, and prioritizing effectively during challenging situations.
- Motivate and engage project teams to deliver results that meet or exceed expectations.
- Ensure clear and timely communication across all involved departments.
- Drive globally aligned solutions that create value and benefit all stakeholders.
- Stay informed, actively participate, and take initiative to move projects forward.
To succeed in this role, you’ll need a positive attitude and the following:
- At least 5 years of experience in a similar role within an international environment , including managingend-to-end international projects in manufacturing, supply chain, audit, controlling, or finance.
- A data-driven mentality : taking decisions based on data and using good business judgment when necessary.
- Expertise in SAP.
- Excellent interpersonal and communicationskills with the ability to influence and drive consensus.
- Extreme curiosity and have a desire to acquire a deep understanding.
- An agile mindset with the ability to thrive in ambiguous environments .
- A natural bias for action, always pushing for things to happen, objective and deadline-oriented.
- Fluency in English and Spanish (both verbal and written).
- Demonstrated experience in project and change management.
- Proven ability to work collaboratively across businesses and with a wide range of stakeholders in a fast-paced.
- Critical thinking with strong ability to diagnose capability gaps and identify solutions.
- Demonstrated analytical and problem-solving skills to find smart and elegant solutions to complex, multi-disciplinary problems.
- Experience leading cross functional teams will be an advantage.
What can you expect from Fluidra?
- A multidisciplinary team of professionals working collaboratively in a dynamic environment.
- Permanent contract and flexible compensation options: you decide if part of your gross salary goes to tax-exempt products (restaurant card, transportation, childcare, and health insurance).
- Flexible hours , with shortened workdays on Fridays and throughout August.
- H ybrid work model : 2 days of remote work per week.
- Offices located in Sant Cugat del Vallès , easily accessible by public transportation (Sant Joan station).
- Opportunities for professional growth .
At Fluidra, we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfill our main mission: To create the perfect Pool and Wellness experience responsibly.
#J-18808-LjbffrBusiness Process Expert
Hoy
Trabajo visto
Descripción Del Trabajo
We are seeking a highly skilled Sharepoint Administrator to join our team.
The ideal candidate will have expertise in Sharepoint administration, including architecture and project delivery. They will also be responsible for incident and problem management, as well as change management.
Key Responsibilities:- Architecture: Provide expert advice on technological improvements and contribute to the ECM roadmap.
- Project Delivery: Define, design, and deploy new functionalities, supporting development teams and ensuring best practices across applications.
- Incident & Problem Management: Lead incident resolution, ensure accurate logging, perform root cause analysis, and identify process/technology improvements to prevent recurrence.
- Change Management: Oversee production changes under a structured framework, ensuring quality, compliance, and effective knowledge sharing.
- Solid experience in SharePoint administration (2016, Subscription Edition).
- Advanced use of PowerShell for troubleshooting and environment maintenance.
- Knowledge of SharePoint Apps and BI integration.
- Expertise in Windows Server (2016/2019/2022), IIS, and Active Directory.
- Experience with Office Web Applications.
- Strong background in IT security: vulnerability management, server hardening, firewalls, DMZ architecture.
- Proficiency in SSL certificate management.
- Understanding of authentication protocols (Kerberos, SAML).
- Familiarity with load balancing concepts and tools.
- Fluent in English (C1 level), both written and spoken.
- Permanent contract.
- Hybrid work mode: 4 days remote and 1 day in-person in Madrid (flexible).
- Competitive salary.
- Professional Development: Access to an annual budget dedicated to advancing your skills through professional certifications.
We value diversity, equality, and multiculturalism in our projects. We strive to create environments where people are treated with respect and dignity, regardless of their background or identity.
Strategic Business Process Improvement Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Overview
Senior Business Analyst Job
We are seeking an experienced Senior Business Analyst to join our team. As a key member of our organization, you will play a critical role in driving business growth and improving operational efficiency.
The successful candidate will have a strong background in business analysis, with experience working within enterprise-grade IT Service Management (ITSM) platforms. You will be responsible for analyzing business needs, identifying areas for improvement, and developing solutions to drive business value.
Responsibilities- Analyze business requirements and develop solutions to improve business processes and operations
- Collaborate with cross-functional teams to implement knowledge management best practices within the ITSM context
- Develop and maintain knowledge management systems to support IT service and support functions
- Moderate meetings and coordinate interviews and assessments to gather requirements and feedback
- Ensure that knowledge management practices are aligned with business objectives and goals
- 5+ years of experience as a Business Analyst within an enterprise-grade ITSM platform
- Strong understanding of knowledge management principles and practices
- Experience with ITIL frameworks and methodologies
- Excellent communication, presentation, and organizational skills
- Fluency in German language (B2 level or higher)
- Fluency in English language
- Competitive salary range: €37,600 - €43,700 gross per annum
- Fantastic above-inflation annual pay rises every year
- 30 days holiday per year
- Great career progression opportunities
- Flexible remote work options (60% remote work per month)
Keyword: BusinessAnalyst
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