1.302 Ofertas de Teleoperador Portugués en España

Call Center Madrid Call Center Agent - (Madrid)

Madrid, Madrid JR Spain

Publicado hace 22 días

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Descripción Del Trabajo

Empresas: Oficinas Centrales

Misión del puesto de trabajo:

¿Tienes dotes comerciales, te apasiona el mundo de las ventas y el trato con el cliente? En Palladium Hotel Group queremos conocerte. Buscamos un Agente para nuestro Call Center con Inglés y Alemán para ampliar nuestro equipo en nuestras oficinas de Madrid.

Tu misión principal será asesorar a clientes, incentivando la compra de noches de hotel de manera eficiente, y mantener la satisfacción del cliente interno y externo resolviendo sus necesidades.

Requisitos del perfil:

  • Nivel alto de Inglés y Alemán. Se valorarán otros idiomas.
  • Experiencia de al menos un año en call center de venta de alojamientos, preferiblemente hoteles de lujo.
  • Formación profesional o experiencia en servicio al cliente; valorable grado universitario en turismo.
  • Conocimiento de estándares de sellos como Leading Hotels of the World.
  • Conocimiento del lenguaje de venta hotelero.
  • Sentido, nociones y experiencia en servicio al cliente.
  • Resolución eficaz y eficiente de problemas.
  • Conocimientos de Microsoft Office a nivel usuario.
  • Habilidad con sistemas de reservas y procesamiento de las mismas.

Funciones y tareas principales del puesto:

  • Recepción de llamadas nacionales e internacionales y realización de reservas en el sistema de cada hotel.
  • Proporcionar información sobre los hoteles y promover campañas de venta directa.
  • Cumplir los objetivos de ventas del Call Center establecidos por la empresa.
  • Realizar cotizaciones y dar seguimiento a reservas, resolviendo en máximo 48h (24h en marcas premium).
  • Verificar que toda la información sea correcta en el sistema.
  • Resolver problemas o peticiones relacionadas con reservas en máximo 48h.
  • Coordinar con departamentos de Guest Service o E-butler para necesidades adicionales del cliente.
  • Insertar comentarios y peticiones en las reservas del PMS.
  • Aplicar técnicas de upselling según las directrices de la compañía.
  • Seguir los procedimientos y estándares de la empresa.
  • Mantener un entorno de trabajo seguro y colaborativo.

Qué te ofrecemos?

  • Formar parte de un equipo dinámico y multicultural.
  • Contratación estable y oportunidades de crecimiento.
  • Planes de desarrollo profesional y formación continua.
  • Participar en iniciativas de responsabilidad social y sostenibilidad.

Requisitos:

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Lo sentimos, este trabajo no está disponible en su región

Call Center Madrid Call Center Agent - (Madrid)

Madrid, Madrid JR Spain

Hoy

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Empresas: Oficinas Centrales

Misión del puesto de trabajo:

¿Tienes dotes comerciales, te apasiona el mundo de las ventas y el trato con el cliente? En Palladium Hotel Group queremos conocerte. Buscamos un Agente para nuestro Call Center con Inglés y Alemán para ampliar nuestro equipo en nuestras oficinas de Madrid.

Tu misión principal será asesorar a clientes, incentivando la compra de noches de hotel de manera eficiente, y mantener la satisfacción del cliente interno y externo resolviendo sus necesidades.

Requisitos del perfil:

  • Nivel alto de Inglés y Alemán. Se valorarán otros idiomas.
  • Experiencia de al menos un año en call center de venta de alojamientos, preferiblemente hoteles de lujo.
  • Formación profesional o experiencia en servicio al cliente; valorable grado universitario en turismo.
  • Conocimiento de estándares de sellos como Leading Hotels of the World.
  • Conocimiento del lenguaje de venta hotelero.
  • Sentido, nociones y experiencia en servicio al cliente.
  • Resolución eficaz y eficiente de problemas.
  • Conocimientos de Microsoft Office a nivel usuario.
  • Habilidad con sistemas de reservas y procesamiento de las mismas.

Funciones y tareas principales del puesto:

  • Recepción de llamadas nacionales e internacionales y realización de reservas en el sistema de cada hotel.
  • Proporcionar información sobre los hoteles y promover campañas de venta directa.
  • Cumplir los objetivos de ventas del Call Center establecidos por la empresa.
  • Realizar cotizaciones y dar seguimiento a reservas, resolviendo en máximo 48h (24h en marcas premium).
  • Verificar que toda la información sea correcta en el sistema.
  • Resolver problemas o peticiones relacionadas con reservas en máximo 48h.
  • Coordinar con departamentos de Guest Service o E-butler para necesidades adicionales del cliente.
  • Insertar comentarios y peticiones en las reservas del PMS.
  • Aplicar técnicas de upselling según las directrices de la compañía.
  • Seguir los procedimientos y estándares de la empresa.
  • Mantener un entorno de trabajo seguro y colaborativo.

Qué te ofrecemos?

  • Formar parte de un equipo dinámico y multicultural.
  • Contratación estable y oportunidades de crecimiento.
  • Planes de desarrollo profesional y formación continua.
  • Participar en iniciativas de responsabilidad social y sostenibilidad.

Requisitos:

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Call center Manager

Madrid, Madrid BDR Thermea Group B.V.

Publicado hace 7 días

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Descripción Del Trabajo

Global Job Profile

Customer Experience Operations is responsible for:

  • Championing the customer experience across the business to ensure exceptional service is continuously provided to all customers across all channels and platforms.
  • Leads or oversees customer research projects, taking customer feedback, wants, and needs into consideration to enhance the brand experience for customers.
  • Identifies and implements improvements to drive a best-in-class customer experience with the organization's products and services.
  • Works closely with other teams to ensure the customer experience environment is optimized and customer expectations are exceeded.
Behavioural expectations linked to our values

Next to the global reference profile, the following behavioural expectations are linked to our company values. Please take these into account when setting your performance and developmental goals for the year:

  • One Team: Prioritise team over individual interests, treat everyone equally and with respect, share information openly, instill trust; are honest and straight forward and behave with integrity and follow through on commitments.
  • Customer Focus: Take the interest of the (internal) customer at heart, care for and listen to our customer, anticipate future needs, and develops new products and offerings through customer insights
  • Sustainable Future: Be resourceful to minimise waste; share ideas to improve current ways of working, processes and/or solutions, develop lean ways of working, be open to new ways of working, tools and techniques and hold self and others accountable for conserving resources.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

¿Cómo es trabajar en BAXI?

¿Cómo es trabajar en BAXI?

BAXI es una marca puntera en sistemas de climatización para el hogar, integrada en el Grupo multinacional BDR Thermea. Ofrecemos avanzadas soluciones de climatización que garantizan la máxima eficiencia energética, confort térmico y ayudan a reducir las emisiones de carbono en los edificios mediante el desarrollo y fabricación de equipos de aerotermia, calderas, aire acondicionado y paneles solares, entre otros productos.

Nuestra fórmula es la ilusión, el esfuerzo y la innovación. ¡Si quieres formar parte de BAXI, aquí te lo contamos!

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CALL CENTER TELECOMUNICACIONES

Elche, Valencia Elche CF

Publicado hace 11 días

Trabajo visto

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Descripción Del Trabajo

Overview

Empresa dedicada a las telecomunicaciones, líder en el sector de servicios de atención al cliente, estamos buscando teleoperadores comerciales altamente motivados para unirse a nuestro equipo en el call center. Si eres una persona extrovertida, orientada a resultados y con habilidades de comunicación excepcionales, es tu oportunidad.

Compensación

Sueldo fijo neto+ comisiones

Tipo de contrato

Alta en la s.s ( contrato indefinido)

Formación

Formacion previa

Jornada

jornadas d e40/20 horas ( Lunes a Viernes)

Incorporación

Incorporacion inmediata

Requisitos de solicitud

ABSTENERSE SIN DOCUMENTACION EN REGLA

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Recepcionista-call Center

Fuenlabrada, Madrid Premium Madrid

Publicado hace 3 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Overview

Quieres formar parte del equipo de Premium Madrid?

Actualmente estamos en búsqueda de un / a profesional para cubrir el puesto en recepción en nuestro centro de.

Ubicación
  • Fuenlabrada
  • en jornada completa en horario: 3 mañanas-2 tardes y 2 sábados al mes en horario de mañana.
Idioma

Nível de inglés B2-C1.

Tipo de puesto
  • Jornada completa
Horario
  • Disponibilidad fin de semana
  • Turno rotativo
Educación
  • Bachillerato (Deseable)
Experiencia
  • Recepción: 1 año (Deseable)
Tipo de empleo

Empleo presencial

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Call Center Representative

SAN FERNANDO, Andalucia MCI

Publicado hace 6 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Position Overview

Full-Time
Hourly

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services.

This is an exciting opportunity to work on high-profile projects with some of the world’s most recognizable brands. If you're a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you!

Start your career with a growing team that values your potential. With our industry-leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

  • In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions.
  • Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
  • Be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide comprehensive training, so if you’re positive, driven, and eager to learn, you’re encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes.

Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong communication and organizational skills
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Preferre (Not Required)

  • 1+ year of experience in customer service, tech support, sales, or administrative roles
  • Experience in state or federal work environments
Conditions of Employment

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱20,000 coverage
  • Dental Coverage
  • In-house dental assistance worth 000, giving you easier access to quality care
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats!

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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Lo sentimos, este trabajo no está disponible en su región

Call Center Representative

SAN FERNANDO, Andalucia Mass Markets

Publicado hace 9 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services.

This is an exciting opportunity to work on high-profile projects with some of the world’s most recognizable brands. If you're a natural problem solver who thrives on delivering exceptional service and creating positive customer experiences, we’d love to hear from you!

Start your career with a growing team that values your potential. With our industry-leading training, you’ll gain the skills and confidence to succeed. No prior call center experience required! We welcome candidates from all customer-facing industries, including hospitality, retail, and food service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide comprehensive training, so if you’re positive, driven, and eager to learn, you’re encouraged to apply! Success in this role comes from building strong relationships and applying your training to deliver great customer outcomes.

Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong communication and organizational skills
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Preferre (Not Required)

  • 1+ year of experience in customer service, tech support, sales, or administrative roles
  • Experience in state or federal work environments

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱20,000 coverage

  • Dental Coverage

In-house dental assistance worth 000, giving you easier access to quality care

  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats!

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

  • Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. #J-18808-Ljbffr
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Recepcionista-call Center

Madrid, Madrid Premium Madrid

Publicado hace 9 días

Trabajo visto

Toque nuevamente para cerrar

Descripción Del Trabajo

Overview

Quieres formar parte del equipo de Premium Madrid?

Actualmente estamos en búsqueda de un/a profesional para cubrir el puesto en recepción en nuestro centro de Madrid para una jornada parcial de 30h, turnos de tarde de lunes a viernes y sábados alternos en horario de mañana.

Requisitos
  • Nivel de inglés B2.
  • Capacidad para gestión telefónica y dominio de Office 365.
  • Se valorará positivamente experiencia
Tipo de puesto

Contrato indefinido

Horario
  • Disponibilidad fin de semana
  • Turno de tarde
Educación
  • Bachillerato (Deseable)
Experiência
  • Recepción: 1 año (Deseable)

Ubicación del trabajo : Empleo presencial

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Agente Call Center

Málaga, Andalucia Correoandalucia

Publicado hace 11 días

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Descripción Del Trabajo

Descripción

Anunciado 2 de agosto (Publicada de nuevo) – Adecco busca 6 agentes de call center para formar parte de un nuevo proyecto en Málaga. Serás responsable de brindar una excelente atención al cliente a través de llamadas telefónicas, gestionando una atención telefónica de calidad y resolución de incidencias relacionada con suscripciones y pagos bancarios.



Responsabilidades

  • Atención al cliente: atender y resolver de manera efectiva las consultas y solicitudes de los clientes, brindando una experiencia de servicio excepcional.

  • Gestión de incidencias: llamar a clientes activos para solventar devoluciones de recibos bancarios y errores en las suscripciones.

  • Gestión de atención al cliente: registrar y documentar adecuadamente la información de los clientes, siguiendo los procedimientos establecidos por la compañía.



Requisitos mínimos

  • Experiencia en grabación de datos.

  • Conocimiento de bases de datos y sistemas informáticos.

  • Habilidad en captura de datos y gestión documental.

  • Manejo de herramientas informáticas.

  • Capacidad de organización y atención al detalle.

  • Habilidades de comunicación clara y efectiva (por correo electrónico y por chat), tanto con clientes como con el equipo interno.



Postulación

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