807 Ofertas de Teleperformance en España
Customer Care
Publicado hace 4 días
Trabajo visto
Descripción Del Trabajo
**¿Con quién trabajarás?**
Wabtec es un proveedor líder mundial de equipos, sistemas, soluciones digitales y servicios de valor añadido para los sectores ferroviario de mercancías y transporte. Trabajarás en el departamento de Cadena de Suministro, brindando soporte integral a nuestros clientes y grupos de interés internos.
**¿Cómo marcarás la diferencia?**
Como **Especialista en Atención al Cliente** , será responsable de garantizar una experiencia de cliente excepcional a través del registro y seguimiento eficiente de pedidos, resolución proactiva de incidentes y apoyo continuo al equipo de ventas.
**¿Cómo será tu día a día?**
+ Garantizar un proceso adecuado de registro de pedidos/contratos marco.
+ Supervisar diariamente la cartera de pedidos y las reparaciones para garantizar el cumplimiento de los objetivos de entrega puntual, reparación y ventas.
+ Supervisar las prioridades del cliente y resolver incidencias.
+ Revisar la cartera de clientes, anticipando posibles retrasos, entregas anticipadas, incumplimientos de plazo, ofertas de reparación, etc.
+ Negociar con los clientes para concretar reprogramaciones si es necesario. Trabajar de forma interdisciplinaria con los miembros de la plataforma del proyecto.
+ Generar la documentación de envío y organizar el transporte (Garantía, Reparaciones, Aduanas, Proveedor Directo). Preparar la documentación aduanera cuando sea necesario.
+ Representar a la cadena de suministro en la plataforma del proyecto, desde la revisión del contrato hasta el cierre del proyecto. Garantizar que los requisitos descritos por el cliente se respeten y se ejecuten según lo exige el proyecto.
+ Asegurar un seguimiento regular con el cliente, resolviendo todas las preguntas y solicitudes de manera oportuna.
+ Supervisar el indicador de entrega puntual (OTD) con el cliente.
**¿Qué estamos buscando en ti?**
+ Diploma
+ Más de 3 años de experiencia en Cadena de Suministro
+ Conocimiento de inglés y español
+ Dominio del sistema ERP y MS Office
+ Orientación al cliente
+ Capacidad para trabajar bajo presión de forma rápida y eficaz
+ Trabajo en equipo
_Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening._
_Please note that we do not accept agency candidate submissions without a formalized agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired._
#LI-LF1
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Customer Care
Hoy
Trabajo visto
Descripción Del Trabajo
"Think global, act local" – that is the philosophy pursued by Interprint for more than 50 years. With around 1,500 employees worldwide, thereof >
100 at its premisein Tordera, the Interprint Group is one of the worldwide leading decor printers. We have been part of the Japanese Toppan Group, which increases the variety of products and technical possibilities.
We are looking for a customer service to be part of a sales team able to provide optimum support to the customers assigned in line with the defined corporate philosophy and sales policy, and is committed to implementing this with the customer in a sustained and persuasive manner.
Your Responsibilities Will Be
- Individual consulting of our customers around our products as well as their production, processing and availability.
- Independent order management - from order entry, credit check, order follow-up, delivery to invoicing.
- Processing of inquiries incl. checking of existing exclusivities, preparation of offers/price lists incl. price calculation (in coordination with the sales manager) and offer follow-up.
- Continuous review and plausibility check of order and stock levels.
- Processing of complaints.
- Permanent maintenance and revision of all relevant customer master data.
- Processing and follow-up of sample and service requests.
- Cooperation with the respective sales manager in customer processing.
- Customer support during visits.
- Active participation in internal audits (in coordination, as required).
- Participation in departmental meetings.
- Participation in trade fairs, trips to customers (in coordination, as necessary).
Required Skills and Abilities
- Bilingual/High proficiency in spoken and written English and Spanish. Additional knowledge of German, French or another language is an advantage.
- Bachelor's degree or equivalent experience in Business.
- Experience in a similar roll of 4 – 5 years.
- Excellent communication, interpersonal, and organizational skills.
- Detail-oriented and have excellent customer service, organizational and follow-up skills.
- Familiar with SAP preferable.
If you get excited about using your skills and experience to be part of a customer service team in an international company, we look forward to speaking with you
Customer Care
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Care & Quality Specialist
En Oysho buscamos a una persona con experiencia trabajando en Customer Service, especialmente en procedimientos de Calidad.
¿Qué harás en tu día a día?
Revisión y optimización de los procesos de Atención al Cliente.
Responsable de formación (formaciones a los Call Center derivadas de los cambios de procedimientos o errores detectados en las auditorias).
Actualización de los manuales de Atención al Cliente.
Auditorias de Calidad de todos los Call Center.
Elaboración de los Informes de Calidad.
Calibración de la calidad con los Call Center.
Seguimiento de los indicadores de calidad.
¿Cómo te imaginamos?
Capacidades analíticas.
Capacidad para gestionar proyectos de forma autónoma.
Buena comunicación en Castellano e inglés.
Buenos conocimientos de Excel (PowerBI un plus).
Experiencia en la parte formativa.
Conocimientos de los KPIs de Atención al Cliente.
¿Qué ofrecemos?
The sky is the limit
TECHNICAL CUSTOMER CARE
Hoy
Trabajo visto
Descripción Del Trabajo
About the Company
You live the digital future, we live smart sensor concepts. Together, we shape industry worldwide.
Your career: challenging, diverse, and full of opportunities for personal development.
The environment: highly professional, international, and inspiring.
Your new company: a technology and market leader with more than 12,000 employees worldwide.
SICK supports customers from a wide range of industries in the Iberian market and successfully sells its products, services, and solutions in the manufacturing and logistics segments.
About the Position
Technical Customer Care based in Barcelona and surrounding areas
Profile:
· Resident in Catalonia
· 2 years of experience in a similar position or in a sales or technical support role in the industrial field
· Technical knowledge of electronic components (knowledge of SICK products is a plus)
· Communicative person with a technical background
· Experience in customer relations
· Used to working in a team and highly results-oriented
· Fluent conversational English
Functions and Responsabilities:
· Respond to customer tenders, clarify needs if necessary, select relevant products/services,
· create quotes in accordance with the commercial policy, and in cooperation with the account owner.
· Provide technical support (minimum Level 1) to all stakeholder, before and after sales, within
· the scope of technical competencies.
· Update information in the CRM system (telephone/mail contact reports, updating contacts and
· potentials, opportunities, etc.).
· Keep trained & participate to executre trainings on products, applications via SICK's online training platformand
if necessary with the support of other ressources needed.
· Promote and convince customers to use SICK digital plaftorms (eshop/DSP) in all its
· functionalities, especially for quotes and online orders, price and delivery information, product information
We Offer
· Competitive salary compensation based on the candidate's qualifications. Salary policy includes fixed salary +
variable + company car
· Promotion opportunities within the organization
· Continuous training
· Flexible working hours
· Other benefits: Pension plan, life insurance, and flexible compensation: meal vouchers, childcare vouchers, and
transportation vouchers.
Is requiered
· 2 years of experience in similar functions
· A good level of English and residence in the indicated area are essential
· Strong knowledge of Office tools and Outlook
· Customer-oriented person with strong attention to detail, active listening skills, and high curiosity
· Proactive, analytical, structured, organized person with strong teamwork skills
· Knowledge of CRM or commercial databases is a plus
TECHNICAL CUSTOMER CARE
Hoy
Trabajo visto
Descripción Del Trabajo
About the Company
You live the digital future, we live smart sensor concepts. Together, we shape industry worldwide.
Your career: challenging, diverse, and full of opportunities for personal development.
The environment: highly professional, international, and inspiring.
Your new company: a technology and market leader with more than 12,000 employees worldwide.
SICK supports customers from a wide range of industries in the Iberian market and successfully sells its products, services, and solutions in the manufacturing and logistics segments.
About the Position
Technical Customer Care based in Barcelona and surrounding areas
Profile:
· Resident in Catalonia
· 2 years of experience in a similar position or in a sales or technical support role in the industrial field
· Technical knowledge of electronic components (knowledge of SICK products is a plus)
· Communicative person with a technical background
· Experience in customer relations
· Used to working in a team and highly results-oriented
· Fluent conversational English
Functions and Responsabilities:
· Respond to customer tenders, clarify needs if necessary, select relevant products/services,
· create quotes in accordance with the commercial policy, and in cooperation with the account owner.
· Provide technical support (minimum Level 1) to all stakeholder, before and after sales, within
· the scope of technical competencies.
· Update information in the CRM system (telephone/mail contact reports, updating contacts and
· potentials, opportunities, etc.).
· Keep trained & participate to executre trainings on products, applications via SICK's online training platformand
if necessary with the support of other ressources needed.
· Promote and convince customers to use SICK digital plaftorms (eshop/DSP) in all its
· functionalities, especially for quotes and online orders, price and delivery information, product information
We Offer
· Competitive salary compensation based on the candidate's qualifications. Salary policy includes fixed salary +
variable + company car
· Promotion opportunities within the organization
· Continuous training
· Flexible working hours
· Other benefits: Pension plan, life insurance, and flexible compensation: meal vouchers, childcare vouchers, and
transportation vouchers.
Is requiered
· 2 years of experience in similar functions
· A good level of English and residence in the indicated area are essential
· Strong knowledge of Office tools and Outlook
· Customer-oriented person with strong attention to detail, active listening skills, and high curiosity
· Proactive, analytical, structured, organized person with strong teamwork skills
· Knowledge of CRM or commercial databases is a plus
Customer Care Manager
Hoy
Trabajo visto
Descripción Del Trabajo
Desde Boomerang, colaboramos con una empresa líder del sector farmacéutico ubicada en Barcelona, que busca incorporar a un/a Key Accounts Manager para liderar la relación operativa con cuentas clave del canal retail y e-commerce .
Serás responsable de garantizar una gestión eficiente y estratégica del ciclo order-to-cash para algunas de las cuentas más relevantes del mercado, asegurando excelencia operativa, satisfacción del cliente y colaboración transversal con los equipos internos.
Tus principales retos serán:
- Gestionar integralmente el proceso order-to-cash para cuentas como Amazon Vendor/Seller, Carrefour, El Corte Inglés, Eroski, Bon Preu, Clarel, Sorli, mayoristas farmacéuticos y Travel Retail (Dufry, Heinemann, etc.) , incluyendo logística inversa y resolución de incidencias.
- Monitorizar KPIs clave como OTIF, Case Fill Rate y productividad .
- Coordinarte con Demand Planning y Logística para asegurar previsiones eficientes y alineadas con la demanda.
- Proponer e implementar soluciones rápidas ante desafíos operativos.
- Fortalecer relaciones con cuentas clave y equipos internos.
- Impulsar mejoras continuas basadas en análisis de datos y feedback del cliente.
- Alinear la atención al cliente con los valores y propósito de la compañía.
- Desarrollar y empoderar al equipo a tu cargo.
- Fomentar una experiencia positiva para las personas: clima, reconocimiento y bienestar.
¿Qué buscamos en ti?
- Titulación universitaria superior.
- Mínimo 7 años de experiencia en funciones similares en entornos FMCG o farmacéuticos , especialmente con cuentas como Amazon .
- Inglés C1.
- Dominio de Excel avanzado .
- Conocimiento de CRM Salesforce y ERP SAP .
¿Qué ofrecen?
- Contrato indefinido.
- Salario competitivo
- Horario flexible y política de teletrabajo.
- Seguro médico privado.
- Descuentos en tienda para empleados/as.
- Beneficios de bienestar y lote navideño con productos de la marca.
- Entorno internacional con propósito y visión sostenible (empresa B Corp).
Ubicación: Barcelona (modelo híbrido).
Si buscas un nuevo reto en una compañía comprometida con las personas, el bienestar y la innovación, ¡esta puede ser tu próxima oportunidad!
Customer Care Assistant
Publicado hace 3 días
Trabajo visto
Descripción Del Trabajo
Acerca de la Empresa
En Welbilt Iberia, empresa líder en la comercialización de equipos industriales para el sector HORECA, BUSCAMOS TALENTO en el Departamento de Customer Care Service para nuestras oficinas de Montcada i Reixac. Nuestro candidato/a ideal sería una persona con excelentes habilidades comunicativas, con empatía para detectar las necesidades y preocupaciones del cliente. Ser una persona organizada, metódica.
Acerca del Rol
Su misión será garantizar que nuestros clientes reciban el mejor servicio posible gestionando incidencias y dar soporte a nuestros técnicos.
Responsabilidades
- Responderá a las consultas de los clientes y prestará asistencia por teléfono y/o correo electrónico.
- Identificará las incidencias técnicas trasladadas por el cliente y dará curso para que los técnicos puedan ofrecer in situ la solución.
- Documentará y realizará el seguimiento de todas las incidencias de los clientes, asegurando que los registros sean precisos y detallados durante todo el proceso hasta su finalización y en su caso, facturación.
- Dará soporte al equipo de ventas con las consultas y los problemas de las cuentas relacionadas, así como del estado de cada una de las incidencias.
Calificaciones
- Experiencia mínima de 3-5 años en puesto similar en departamentos de postventa del sector Horeca-equipamiento industrial.
- Habituado/a al reporting y análisis y tratamiento de la información.
- Enfoque y capacidad proactivos.
- Capacidad para trabajar de forma independiente.
- Capacidad para trabajar con enfoque orientado al cliente y un sentido de urgencia.
- Microsoft Office software, Excel.
- Conocimiento del sistema ERP (muy valorable QAD), familiarizado con sistema CRM.
- Inglés nivel B2-C1.
Habilidades Requeridas
- Excelentes habilidades comunicativas.
- Empatía para detectar las necesidades y preocupaciones del cliente.
- Organización y metodología.
Habilidades Preferidas
- Conocimiento del sistema ERP (muy valorable QAD).
- Familiaridad con sistema CRM.
Rango de Pago y Paquete de Compensación
Sueldo competitivo.
Declaración de Igualdad de Oportunidades
Oportunidad de trabajar en una empresa internacional, innovadora y de rápido crecimiento. Si te ves en este puesto, envíanos tu solicitud y sé parte de nuestro equipo.
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Customer Care Specialist
Publicado hace 7 días
Trabajo visto
Descripción Del Trabajo
Una excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño con un equipo joven, dinámico y multidisciplinar
TECHNICAL CUSTOMER CARE
Hoy
Trabajo visto
Descripción Del Trabajo
About the Company
You live the digital future, we live smart sensor concepts. Together, we shape industry worldwide.
Your career: challenging, diverse, and full of opportunities for personal development.
The environment: highly professional, international, and inspiring.
Your new company: a technology and market leader with more than 12,000 employees worldwide.
SICK supports customers from a wide range of industries in the Iberian market and successfully sells its products, services, and solutions in the manufacturing and logistics segments.
About the Position
Technical Customer Care based in Barcelona and surrounding areas
Profile:
· Resident in Catalonia
· 2 years of experience in a similar position or in a sales or technical support role in the industrial field
· Technical knowledge of electronic components (knowledge of SICK products is a plus)
· Communicative person with a technical background
· Experience in customer relations
· Used to working in a team and highly results-oriented
· Fluent conversational English
Functions and Responsabilities:
· Respond to customer tenders, clarify needs if necessary, select relevant products/services,
· create quotes in accordance with the commercial policy, and in cooperation with the account owner.
· Provide technical support (minimum Level 1) to all stakeholder, before and after sales, within
· the scope of technical competencies.
· Update information in the CRM system (telephone/mail contact reports, updating contacts and
· potentials, opportunities, etc.).
· Keep trained & participate to executre trainings on products, applications via SICK's online training platformand
if necessary with the support of other ressources needed.
· Promote and convince customers to use SICK digital plaftorms (eshop/DSP) in all its
· functionalities, especially for quotes and online orders, price and delivery information, product information
We Offer
· Competitive salary compensation based on the candidate's qualifications. Salary policy includes fixed salary +
variable + company car
· Promotion opportunities within the organization
· Continuous training
· Flexible working hours
· Other benefits: Pension plan, life insurance, and flexible compensation: meal vouchers, childcare vouchers, and
transportation vouchers.
Is requiered
· 2 years of experience in similar functions
· A good level of English and residence in the indicated area are essential
· Strong knowledge of Office tools and Outlook
· Customer-oriented person with strong attention to detail, active listening skills, and high curiosity
· Proactive, analytical, structured, organized person with strong teamwork skills
· Knowledge of CRM or commercial databases is a plus
TECHNICAL CUSTOMER CARE
Hoy
Trabajo visto
Descripción Del Trabajo
About the Company
You live the digital future, we live smart sensor concepts. Together, we shape industry worldwide.
Your career: challenging, diverse, and full of opportunities for personal development.
The environment: highly professional, international, and inspiring.
Your new company: a technology and market leader with more than 12,000 employees worldwide.
SICK supports customers from a wide range of industries in the Iberian market and successfully sells its products, services, and solutions in the manufacturing and logistics segments.
About the Position
Technical Customer Care based in Barcelona and surrounding areas
Profile:
· Resident in Catalonia
· 2 years of experience in a similar position or in a sales or technical support role in the industrial field
· Technical knowledge of electronic components (knowledge of SICK products is a plus)
· Communicative person with a technical background
· Experience in customer relations
· Used to working in a team and highly results-oriented
· Fluent conversational English
Functions and Responsabilities:
· Respond to customer tenders, clarify needs if necessary, select relevant products/services,
· create quotes in accordance with the commercial policy, and in cooperation with the account owner.
· Provide technical support (minimum Level 1) to all stakeholder, before and after sales, within
· the scope of technical competencies.
· Update information in the CRM system (telephone/mail contact reports, updating contacts and
· potentials, opportunities, etc.).
· Keep trained & participate to executre trainings on products, applications via SICK's online training platformand
if necessary with the support of other ressources needed.
· Promote and convince customers to use SICK digital plaftorms (eshop/DSP) in all its
· functionalities, especially for quotes and online orders, price and delivery information, product information
We Offer
· Competitive salary compensation based on the candidate's qualifications. Salary policy includes fixed salary +
variable + company car
· Promotion opportunities within the organization
· Continuous training
· Flexible working hours
· Other benefits: Pension plan, life insurance, and flexible compensation: meal vouchers, childcare vouchers, and
transportation vouchers.
Is requiered
· 2 years of experience in similar functions
· A good level of English and residence in the indicated area are essential
· Strong knowledge of Office tools and Outlook
· Customer-oriented person with strong attention to detail, active listening skills, and high curiosity
· Proactive, analytical, structured, organized person with strong teamwork skills
· Knowledge of CRM or commercial databases is a plus