2.017 Ofertas de Customer Support en España

We're looking for a Customer Support Advisor to join our growing team in Málaga, supporting clients across the Spain, Portugal and Italy. You'll be the first point of contact for customers, helping them maximize the value of our SaaS software while resolving technical and operational queries with professionalism and care.

What You'll Do

• Provide multi-channel support (phone, chat, email) to hospitality businesses.
• Resolve up to 85% of issues at first contact, escalating where necessary.
• Troubleshoot software and connection issues.
• Guide customers through screen-share sessions to solve complex problems.
• Collaborate with internal teams to track trends and improve processes.
• Contribute to help articles, training materials, and customer resources.

What We're Looking For

• Based in Málaga, Spain with eligibility to work locally.
• Fluent in Spanish and Italian, with excellent English (Portuguese a plus).
• University degree and 3–5 years' customer support or SaaS software support experience.
• Strong problem-solving and technical troubleshooting skills.
• Calm, professional communicator with the ability to simplify complex issues.
• Organized, detail-oriented, and comfortable in a structured, fast-paced environment.

What We Offer

• Permanent full-time contract (Monday to Friday, 40 hours).
• Hybrid role from our central Málaga office.
• Salary up to €30,000.
• 25 days holiday plus national and local holidays.
• Employee Assistance Programme.
• A collaborative, international team culture with room to grow.

If you're motivated, technically minded, and eager to help customers succeed, we'd love to hear from you.

Job Overview

We are seeking a highly skilled professional to fill the position of Customer Service Agent.

This role is ideal for individuals who possess excellent communication skills and a strong commitment to delivering exceptional customer experiences.

We are seeking a skilled professional to join our team in Madrid. This role will be part of the Customer Care department and involve providing technical support to customers in Spain.

This position is responsible for ensuring high-quality customer service, meeting business objectives, and adhering to corporate policies.

• Receive and process customer calls related to analyzers.
• Utilize effective troubleshooting skills to resolve customer issues.
• Distribute work to field or application specialists as needed to ensure timely resolution.
• Evaluate customer service performance against established criteria.
• Coordinate case transfer to the field and manage spare parts and documentation in Service Max/Oracle.
• Facilitate communication between teams and departments.
• Manage back-office activities and provide training to customers as required.

The essential requirements for this role include:

• A technical-scientific diploma or equivalent qualification.
• Fluency in Spanish and English.
• The ability to work under pressure and collaborate with cross-functional groups.

Prior experience with diagnostic analyzers, MS Office skills, and use of new technology and computing tools would be beneficial.

We offer flexible working arrangements for eligible roles, including hybrid options that allow you to work from home.

Open the door to a new opportunity: join Akiles Customer Support Specialist Barcelona
Location: Barcelona
Contract type: Permanent
Department: Customer Success > Customer Support

About the role

Are you passionate about helping others and solving problems with a smile (even via email or WhatsApp)? At Akiles, we’re looking for Customer Support Specialist profiles to be the first point of contact with our clients: the one who responds, listens, resolves, and inspires trust.

Your mission will be to provide excellent, agile, and helpful support to our clients, helping them get the most out of our products. You’ll be a key part of the Customer Success team.

Responsibilities

Address and resolve incidents, questions, and inquiries from our clients via email, phone, or chat.
Document processes and keep our knowledge base up to date.
Report improvements or bugs to the product or development team.
Work hand-in-hand with Customer Growth to ensure a smooth and positive client experience.
Be an ambassador of our customer care culture.

Requirements

Previous experience in customer service, technical support, or similar (ideally in digital environments).
Excellent written and verbal communication skills.
Organizational skills, empathy, and a results-oriented mindset.
High level of Spanish and English.
Basic knowledge of support tools like Zendesk, Helpdesk, or similar (or willingness to learn).

What we offer

Join a motivated, autonomous team with a great vibe.
Training in our products and tools.
Opportunities for growth within the Customer Success team.
Flexible hours and remote work options.

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¿Te apasiona ayudar a personas y resolver problemas reales? ¿Te mueve la tecnología y el software que transforma negocios?
Si sabes lo que es Odoo (o quieres saberlo), te estamos buscando. En nuestro equipo de Customer Support , buscamos a alguien con alma de solucionador/a, que combine la visión funcional con la lógica técnica. Alguien que entienda a los clientes, les escuche y les devuelva soluciones con una sonrisa.
¿Te apasiona ayudar a personas y resolver problemas reales? ¿Te mueve la tecnología y el software que transforma negocios?
Si sabes lo que es Odoo (o quieres saberlo), te estamos buscando. En nuestro equipo de Customer Support , buscamos a alguien con alma de solucionador/a, que combine la visión funcional con la lógica técnica. Alguien que entienda a los clientes, les escuche y les devuelva soluciones con una sonrisa.

¿Qué harás en tu día a día?
Serás el primer punto de contacto con nuestros clientes cuando algo no va como debería.
Resolverás dudas y problemas relacionados con Odoo (funcionales y técnicos).
Trabajarás con un sistema de tickets. pero también hablarás con personas (sí, llamadas).
Colaborarás con nuestro equipo de consultores/as y desarrolladores para escalar lo que toque.
Documentarás lo que aprendas y lo que soluciones, para que la próxima vez sea aún más fácil.
Aprenderás. Mucho. Cada día. Y lo compartirás.

Habilidades y conocimientos técnicos Conocimientos en Odoo (versión 14+ recomendable), especialmente en módulos como Ventas, Inventario, Contabilidad, CRM y Compras.
Capacidad para diagnosticar y resolver incidencias funcionales y técnicas (flujos de negocio, errores del sistema, configuración incorrecta, etc.).
Nivel medio-alto en Python y XML (para ajustes simples o análisis de errores en código).
Conocimientos básicos en PostgreSQL (consultas sencillas, diagnóstico de errores).
Experiencia con sistemas de ticketing (ej. Odoo Helpdesk, Freshdesk, Jira, Zoho Desk, etc.).
Familiaridad con entornos de desarrollo Odoo (Odoo.sh, Docker, entornos locales).
Habilidades funcionales y de atención al cliente Capacidad de análisis funcional para entender el negocio del cliente y proponer soluciones viables.
Excelentes habilidades comunicativas y de interlocución, tanto oral como escrita.
Capacidad para traducir problemas técnicos a lenguaje comprensible para el cliente.
Orientación a la resolución eficaz de problemas y al servicio.
Proactividad para investigar y escalar en caso necesario.
Capacidad de trabajar bajo presión y gestionar múltiples tickets simultáneamente.
Requisitos de la Oferta de Empleo
Formación técnica (FP o carrera universitaria en informática, ingeniería o similares).
Experiencia Mínimo 1 año de experiencia en soporte funcional o técnico en Odoo.
Valorable experiencia previa en consultoría, soporte IT o ERP similares.
Herramientas Conocimiento de Odoo en entorno de cliente y backend.
Uso de herramientas de ticketing y telefonía IP.
Valorable experiencia en herramientas de documentación (Notion, Confluence, Google Docs).
Formación continua en Odoo y posibilidad de certificarte.
Modelo híbrido: 3 días de teletrabajo a la semana.
Participación en eventos, ferias y sesiones internas de mejora.
Crecimiento profesional dentro de un equipo que realmente se apoya.
Buen ambiente, sin postureo: somos cercanos, reales y con muchas ganas de seguir mejorando.
Has trabajado con otros ERPs o has hecho de puente entre usuarios y técnicos.
Eres esa persona que soluciona los problemas de todo el mundo (y encima lo disfruta).
Sabes documentar lo que haces y te encanta dejarlo todo claro y ordenado.

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Keonn is a manufacturer of RFID hardware and software products for various sectors, including retail, healthcare, libraries, industry, and logistics. We provide RFID systems primarily for retail and healthcare, along with RFID UHF components such as antennas, multiplexers, and readers for any industry. Keonn’s team consists of experienced engineers and PhDs with expertise in radiofrequency, antennas, electronics, firmware, and cloud-based software.
The Customer Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information. The main goal is to ensure a high level of customer satisfaction and contribute to customer retention and loyalty.
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Troubleshoot customer issues and provide accurate, efficient solutions.
Escalate complex cases to relevant departments when necessary.
Log and track support tickets, ensuring proper documentation of interactions.
Gather customer feedback and share insights to improve services and processes.
Stay informed about company products, services, policies, and promotions.
Meet or exceed key performance indicators (KPIs), such as response time, first contact resolution rate, and customer satisfaction scores.
Minimum requirements include:
Previous experience in technical customer support or IT helpdesk roles.
Excellent verbal and written communication skills.
Working knowledge of SSH and CLI-based interfaces for network devices (routers, switches, firewalls, etc.).
Familiarity with common networking concepts: IP addressing, subnets, DNS, routing, and VPNs.
Comfort with terminal/command line tools (e.g., PuTTY, OpenSSH, etc.).
Knowledge of RFID UHF technology is a plus.
Strong communication skills and ability to explain technical concepts to non-technical users.
Ability to work collaboratively in a team and remain calm under pressure.
Familiarity with support tools (e.g., Zendesk, Freshdesk, Salesforce) is advantageous.
Proficiency in English; additional languages are a plus, depending on the market.
We offer A company that designs and manufactures RFID equipment worldwide for the retail sector.
Young and dynamic work environment.
New 4000sqm corporate building next to Westfield La Maquinista.
Specialty coffee and table tennis.
Support for online training programs.
Opportunities to grow in a fast-paced international company.

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Overview At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer-centric. Everything we do is in service of making our clients’ work easier and helping them deliver better experiences to their clients. We’re also a true team: supportive, scrappy, and always in it together. We believe in showing up for one another, rolling up our sleeves, and celebrating the wins. It’s who we are, and it’s how we help our customers succeed. Neostella is in hyper-growth mode, leveraging cutting-edge technology to solve real challenges for our clients. And we’re looking for driven, people-first professionals to help us scale with purpose and heart. As we continue to expand, we are seeking a Customer Support Specialist to join our team! By joining our team, you’ll work in a fast-paced, rapidly growing, startup environment. The growth potential and opportunities here are endless and we want you to be a part of our journey. Curious what your day would look like as a Customer Support Specialist? Check out the details below!
Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat in a friendly and professional manner.
Resolve customer complaints efficiently and effectively while maintaining a positive relationship with clients.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
Participate in training and development sessions to improve customer interaction skills.
Complete individual tasks, as assigned and within determined deadlines.
Jobs You May Be Placed In Case Manager: In this role, you will be responsible for managing legal cases, ensuring effective communication and compliance throughout the process.
Intake Specialist: In this role, you will be responsible for answering inbound calls, emails, and inquiries from potential clients and conduct initial consultations.
Medical Records Requestor: In this role, you will be responsible for requesting and obtaining medical records via the properly designated records vendor.
Data Entry Specialist: In this role, you will be responsible for inputting and updating data in our systems, ensuring accuracy and consistency in our records, and assisting in maintaining confidential information.
Qualifications 1+ years of experience with data entry or customer service related experience
Digitization skills
Attention to detail
Ability to complete tasks assigned at a quick and accurate pace
Collaboration and communication of status of tasks
Microsoft Office skills, PDF Adobe
B2 English level with good oral and written communication skills
Willing to work in a 100% on-site position

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We’re looking for a Customer Support Advisor to join our growing team in Málaga, supporting clients across the Spain, Portugal and Italy. You’ll be the first point of contact for customers, helping them maximize the value of our SaaS software while resolving technical and operational queries with professionalism and care.

What You’ll Do

• Provide multi-channel support (phone, chat, email) to hospitality businesses.
• Resolve up to 85% of issues at first contact, escalating where necessary.
• Troubleshoot software and connection issues.
• Guide customers through screen-share sessions to solve complex problems.
• Collaborate with internal teams to track trends and improve processes.
• Contribute to help articles, training materials, and customer resources.

What We’re Looking For

• Based in Málaga, Spain with eligibility to work locally.
• Fluent in Spanish and Italian, with excellent English (Portuguese a plus).
• University degree and 3–5 years’ customer support or SaaS software support experience.
• Strong problem-solving and technical troubleshooting skills.
• Calm, professional communicator with the ability to simplify complex issues.
• Organized, detail-oriented, and comfortable in a structured, fast-paced environment.

What We Offer

• Permanent full-time contract (Monday to Friday, 40 hours).
• Hybrid role from our central Málaga office.
• Salary up to €30,000.
• 25 days holiday plus national and local holidays.
• Employee Assistance Programme.
• A collaborative, international team culture with room to grow.

If you’re motivated, technically minded, and eager to help customers succeed, we’d love to hear from you.