122 Ofertas de Empresas de Contact Center en Madrid

En TramitApp ayudamos a las empresas a digitalizar y simplificar su gestión de personas. Nuestro software SaaS centraliza procesos como el control horario, vacaciones, gestión documental, nóminas o planificación de turnos, permitiendo a los equipos de RRHH trabajar de forma más ágil, eficiente y humana.

Estamos en pleno crecimiento y buscamos incorporar a un Especialista en Customer Success en nuestras oficinas de Madrid, para garantizar que nuestros clientes obtienen el máximo valor de la plataforma desde el primer día.

Tu objetivo será asegurar que cada cliente aproveche TramitApp al máximo, acompañándolo desde la implantación hasta el uso avanzado del producto.

Responsabilidades principales:

• Acompañar a los nuevos clientes en la implantación y configuración inicial del software.
• Formar a los usuarios y responsables de RRHH en el uso de la plataforma.
• Resolver incidencias y consultas técnicas o funcionales con rapidez y empatía.
• Mantener una comunicación proactiva y cercana con tu cartera de clientes.
• Analizar el uso de la herramienta para detectar oportunidades de mejora o expansión.
• Trasladar feedback al equipo de Producto y colaborar estrechamente con Ventas y Soporte.

• Experiencia demostrable en Customer Success, soporte o consultoría dentro de una empresa SaaS o tecnológica B2B (requisito imprescindible).
• Excelentes habilidades de comunicación, empatía y gestión de relaciones con clientes.
• Capacidad para organizar y priorizar tareas en entornos dinámicos.
• Actitud resolutiva, proactiva y orientada a la satisfacción del cliente.
• Conocimientos de RRHH o software de gestión (muy valorable).
• Residencia en Madrid o disponibilidad para trabajar de forma híbrida (combinando oficina y remoto).

• Incorporarte a una empresa líder en digitalización de RRHH, con crecimiento sostenido y grandes retos por delante.
• Formación inicial completa para conocer a fondo el producto, el cliente y los procesos internos.
• Modelo híbrido de trabajo con flexibilidad y autonomía.
• Plan de desarrollo profesional dentro del área de Customer Success.
• Buen ambiente, equipo colaborativo y cultura basada en la confianza y la mejora continua.
• Contrato indefinido y retribución competitiva acorde a tu experiencia.

Únete a TramitApp y ayuda a cientos de empresas a trabajar de forma más eficiente, digital y humana.

Robert Walters are looking for a Senior AWS Support Engineer.

This role is ideal for someone with a strong background in technical support or service desk environments who is ready to take on a more strategic and hands-on role in managing and resolving complex AWS-related issues.

You will be the go-to expert for escalated support cases, ensuring that customer issues are progressing efficiently and effectively. You’ll also play a key role in improving our support processes to reduce recurring issues and enhance customer satisfaction.

Key Duties and Responsibilities:

Working in close collaboration with the Global Support Manager and wider in-country AWS teams, the core responsibilities of the role include, but not limited to, the following:

• Stay up-to-date with the latest AWS technologies and best practices, and share knowledge with the team.
• Monitor and Manage Support Cases : Oversee incoming AWS-related support issues from Level 1 and Level 2 agents, ensuring they are progressing efficiently and escalated only when necessary.
• Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues internally, minimizing the need to escalate to AWS support.
• Hands-On Troubleshooting: Step in to troubleshoot and resolve advanced technical issues across AWS services (e.g., EC2, S3, RDS, VPC, Lambda). Ensuring the customer experience is top of mind.
• Process Improvement: Design and implement support workflows and preventive measures to reduce recurring issues and improve first-time resolution rates.
• Enhance Team Knowledge: Strengthen the capabilities of the support team through training sessions, documentation, and active knowledge sharing
• Documentation & Best Practices : Create and maintain technical documentation, SOPs, and knowledge base articles.
• Mentorship: Guide and support junior engineers, sharing your expertise and helping them grow.
• On-Call Support: Participate in a rotating on-call schedule for critical issues.

Qualifications and Experience

Experience:

• 5+ years in technical support, service-desk or customer-facing IT roles.
• 2+ years hand on experience supporting AWS

Technical Skills:

• In-depth knowledge of AWS services and architecture.
• Experience with cloud computing and infrastructure.
• Strong understanding of networking concepts and protocols.
• Proficiency in troubleshooting and problem-solving complex technical issues.

Required Certifications:

• One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required.

Robert Walters are looking for a Senior AWS Support Engineer.

This role is ideal for someone with a strong background in technical support or service desk environments who is ready to take on a more strategic and hands-on role in managing and resolving complex AWS-related issues.

You will be the go-to expert for escalated support cases, ensuring that customer issues are progressing efficiently and effectively. You’ll also play a key role in improving our support processes to reduce recurring issues and enhance customer satisfaction.

Key Duties and Responsibilities:

Working in close collaboration with the Global Support Manager and wider in-country AWS teams, the core responsibilities of the role include, but not limited to, the following:

• Stay up-to-date with the latest AWS technologies and best practices, and share knowledge with the team.
• Monitor and Manage Support Cases: Oversee incoming AWS-related support issues from Level 1 and Level 2 agents, ensuring they are progressing efficiently and escalated only when necessary.
• Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues internally, minimizing the need to escalate to AWS support.
• Hands-On Troubleshooting: Step in to troubleshoot and resolve advanced technical issues across AWS services (e.G., EC2, S3, RDS, VPC, Lambda). Ensuring the customer experience is top of mind.
• Process Improvement: Design and implement support workflows and preventive measures to reduce recurring issues and improve first-time resolution rates.
• Enhance Team Knowledge: Strengthen the capabilities of the support team through training sessions, documentation, and active knowledge sharing
• Documentation & Best Practices: Create and maintain technical documentation, SOPs, and knowledge base articles.
• Mentorship: Guide and support junior engineers, sharing your expertise and helping them grow.
• On-Call Support: Participate in a rotating on-call schedule for critical issues.

Qualifications and Experience

Experience:

• 5+ years in technical support, service-desk or customer-facing IT roles.
• 2+ years hand on experience supporting AWS

Technical Skills:

• In-depth knowledge of AWS services and architecture.
• Experience with cloud computing and infrastructure.
• Strong understanding of networking concepts and protocols.
• Proficiency in troubleshooting and problem-solving complex technical issues.

Required Certifications:

• One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required.

Start an exciting chapter in your career with Patrique Mercier Recruitment JP as a Spanish Speaking Customer Service Representative for a leading e-commerce company in Greece This role offers not only the chance to work in a vibrant industry but also paid relocation to experience the beautiful culture and lifestyle of Greece. You will be the first point of contact for our Spanish-speaking customers, addressing their inquiries, resolving issues, and providing exceptional service. If you are passionate about customer support and want to be part of a dynamic team in a fast-paced e-commerce environment, we want to hear from you

• Provide outstanding customer service to Spanish-speaking clients through multiple communication channels, including phone, email, and live chat.
• Resolve customer queries and complaints quickly and efficiently to enhance customer satisfaction.
• Keep up to date with the company's products, services, and promotions to provide accurate information to customers.
• Document customer interactions and maintain detailed records in the company's CRM system.
• Collaborate with team members to improve service processes and customer experiences.
• Engage in ongoing training to expand your knowledge of e-commerce trends and customer service practices.
• Provide feedback and suggestions for continuous improvement in service delivery.

• Fluent in Spanish, both spoken and written;
  
  English proficiency is required.
• Exceptional communication skills with a customer-oriented mindset.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Previous experience in customer service, particularly in e-commerce, is an advantage.
• Familiarity with CRM systems and e-commerce platforms.
• A positive attitude, flexibility, and eagerness to embrace a new cultural experience in Greece.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive (Greek) monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.

Robert Walters are looking for a Senior AWS Support Engineer.

This role is ideal for someone with a strong background in technical support or service desk environments who is ready to take on a more strategic and hands-on role in managing and resolving complex AWS-related issues.

You will be the go-to expert for escalated support cases, ensuring that customer issues are progressing efficiently and effectively. You’ll also play a key role in improving our support processes to reduce recurring issues and enhance customer satisfaction.

Key Duties and Responsibilities:

Working in close collaboration with the Global Support Manager and wider in-country AWS teams, the core responsibilities of the role include, but not limited to, the following:

• Stay up-to-date with the latest AWS technologies and best practices, and share knowledge with the team.
• Monitor and Manage Support Cases : Oversee incoming AWS-related support issues from Level 1 and Level 2 agents, ensuring they are progressing efficiently and escalated only when necessary.
• Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues internally, minimizing the need to escalate to AWS support.
• Hands-On Troubleshooting: Step in to troubleshoot and resolve advanced technical issues across AWS services (e.G., EC2, S3, RDS, VPC, Lambda). Ensuring the customer experience is top of mind.
• Process Improvement: Design and implement support workflows and preventive measures to reduce recurring issues and improve first-time resolution rates.
• Enhance Team Knowledge: Strengthen the capabilities of the support team through training sessions, documentation, and active knowledge sharing
• Documentation & Best Practices : Create and maintain technical documentation, SOPs, and knowledge base articles.
• Mentorship: Guide and support junior engineers, sharing your expertise and helping them grow.
• On-Call Support: Participate in a rotating on-call schedule for critical issues.

Qualifications and Experience

Experience:

• 5+ years in technical support, service-desk or customer-facing IT roles.
• 2+ years hand on experience supporting AWS

Technical Skills:

• In-depth knowledge of AWS services and architecture.
• Experience with cloud computing and infrastructure.
• Strong understanding of networking concepts and protocols.
• Proficiency in troubleshooting and problem-solving complex technical issues.

Required Certifications:

• One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required.

Robert Walters are looking for a Senior AWS Support Engineer.

This role is ideal for someone with a strong background in technical support or service desk environments who is ready to take on a more strategic and hands-on role in managing and resolving complex AWS-related issues.

You will be the go-to expert for escalated support cases, ensuring that customer issues are progressing efficiently and effectively. You’ll also play a key role in improving our support processes to reduce recurring issues and enhance customer satisfaction.

Key Duties and Responsibilities:

Working in close collaboration with the Global Support Manager and wider in-country AWS teams, the core responsibilities of the role include, but not limited to, the following:

• Stay up-to-date with the latest AWS technologies and best practices, and share knowledge with the team.
• Monitor and Manage Support Cases : Oversee incoming AWS-related support issues from Level 1 and Level 2 agents, ensuring they are progressing efficiently and escalated only when necessary.
• Reduce Escalations to AWS (L3): Act as the senior technical authority to resolve complex issues internally, minimizing the need to escalate to AWS support.
• Hands-On Troubleshooting: Step in to troubleshoot and resolve advanced technical issues across AWS services (e.G., EC2, S3, RDS, VPC, Lambda). Ensuring the customer experience is top of mind.
• Process Improvement: Design and implement support workflows and preventive measures to reduce recurring issues and improve first-time resolution rates.
• Enhance Team Knowledge: Strengthen the capabilities of the support team through training sessions, documentation, and active knowledge sharing
• Documentation & Best Practices : Create and maintain technical documentation, SOPs, and knowledge base articles.
• Mentorship: Guide and support junior engineers, sharing your expertise and helping them grow.
• On-Call Support: Participate in a rotating on-call schedule for critical issues.

Qualifications and Experience

Experience:

• 5+ years in technical support, service-desk or customer-facing IT roles.
• 2+ years hand on experience supporting AWS

Technical Skills:

• In-depth knowledge of AWS services and architecture.
• Experience with cloud computing and infrastructure.
• Strong understanding of networking concepts and protocols.
• Proficiency in troubleshooting and problem-solving complex technical issues.

Required Certifications:

• One or more AWS certifications such as AWS Certified Solutions Architect, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer are required.

Employment term: Permanent, Full-time

Salary range: €21,900 per annum

Are you ready for a new adventure abroad? Join a leading electronics brand in the heart of Madrid, where innovation meets lifestyle. We're looking for German-speaking Customer Advisors with strong technical insight and excellent communication skills to support our customers across Europe.

• Deliver top-tier customer service via phone, email, and chat
• Guide users through product setup and troubleshooting
• Share expert knowledge on product features and specifications
• Resolve technical issues related to hardware, software, and accessories
• Manage orders, returns, and exchanges with precision and care
• Keep customers informed about their order status
• Stay up to date on the latest tech trends and product updates
• Recommend products tailored to customer needs
• Maintain high satisfaction scores and contribute to service improvements

• A full-time role in Madrid, one of Spain’s capital city
• Relocation support including flight reimbursement and help finding accommodation
• A competitive salary with performance bonuses, holiday perks, and meal vouchers
• A chance to grow professionally while enjoying the Mediterranean lifestyle

• Fluency in German (C2) and English (C1 or higher)
• Experience in customer service or technical support
• Confidence using MS Office and navigating multiple systems
• A proactive mindset and ability to multitask under pressure

To apply, please send your CV in English to Thomas.

languagematters is acting as an employment agency in relation to this vacancy.

Work Abroad This Summer Live Where Others Vacation

Work Abroad This Summer Live Where Others Vacation
Multilingual Customer Support Roles Portugal, Spain, Greece, Malta + More

Ready to use your language skills in an international career? Looking to live and work in sunny destinations like Portugal, Spain, Greece, Malta or explore exciting European cities in Germany, Poland, Belgium, France, Romania, or Bulgaria?

We’re hiring Customer Support Representatives to join vibrant, multilingual teams across Europe.

Languages in Demand: English plus one of the following:

• Dutch
• French
• German
• Italian
• Polish
• Norwegian
• Czech
• Portuguese
• Spanish
• Swedish
• Finnish
• Danish
• Hungarian
• Slovak
• Romanian
• Bulgarian
• Croatian

What’s Offered:

• Relocation support : Flight and accommodation provided
• Welcome bonus
• Assistance finding housing
• Flexible work options : Remote, hybrid, or on-site
• Competitive salary with performance bonuses
• Diverse, inclusive teams across Europe
• Opportunities in both major cities and coastal locations

Hiring Locations: Portugal, Spain, Greece, Malta, Germany, Poland, Belgium, Romania, Bulgaria, France

Your Role:

• Support customers via phone, chat, and email
• Resolve inquiries with professionalism and positivity
• Provide high-quality service daily

What You’ll Need:

• Strong English skills plus one additional EU language (see list above)
• EU citizenship or valid work/residency permit for the hiring countries

Whether you're drawn to the coast, the city, or the cultural experience, this is your chance to grow your career while experiencing Europe. Make your next job a life-changing move.

Apply now to start your summer abroad.

#HiringNow #WorkInEurope #MultilingualJobs #CustomerSupportCareers #RelocateToEurope #SummerJobs #RemoteOrOnsite