122 Ofertas de Engagement en Barcelona

Title: Expert Engagement Manager

Start Date: October 2025

Location: Valencia or Barcelona

About us

At Visium, we enable enterprise executives in defining their AI & Data strategy, execute large scale transformations and implement AI across operations, ensuring their organization becomes future-proof.

With expertise in strategy, architecture, cloud engineering, analytics, artificial intelligence and machine learning, we empower our clients to unleash and scale the power of their data.

We're on a mission to pioneer a bright future and build future-proof and ethical organizations . Join the curious, the ambitious, the doers, the good-hearted, the ones who build a world we're all in awe of – our Visumees.

Ready to become one?

Role

As an Expert Engagement Manager you'll be responsible to work directly with clients and you'll take ownership of one to many collaborations  with the purpose to create significant value for our client.

As an Expert Engagement Manager, you will:

Ensure outstanding delivery:

• Lead by example and support the teams you work with
• Oversee the development of impactful AI solutions and deliver outcomes that meet the clients' need
• Contribute to the development of the structure, content and direction of the engagement strategy
• Focus on stakeholder management, including building client care and team leadership
• Overcome any obstacle necessary to unlock true business benefits and ROI for our clients
• Actively creating and continually monitor and measure the delivery of value based client benefits throughout the engagement (ROI)
• Take responsibility for driving and implementing corrective actions on delivery challenges and make tactical decisions to deliver a value-based solution.
• Be commercially aware and manage the delivery of engagements against project milestones, financial performance, utilization and performance against internal KPIs.

Own our clients relationship:

• Interact with our clients to cultivate strong partnerships, pinpoint fresh avenues for value creation, and formulate innovative initiatives aimed at enhancing client value.
• Play a part in fostering a diverse portfolio of clients, developing relationships with key individuals, and assisting in the conceptualization of potential offerings for new clients.
• Start developing a diverse network of external contacts.

What we are looking for

• Data Science, ML or Computer Science background is required for this position.
• A solid track record of building strong client relationships with large organizations, as well as identifying opportunities to deepen those relationships and grow the business.
• Extensive ability of dealing with C-Level stakeholders
• Fluent in English, French and/or German are a plus.

The profile we're looking for:

• Combination of strong strategic and analytical abilities
• Strong problem-solving skills and ability to handle complex issues; demonstrates creative thinking
• Ability to work effectively with people at all levels in an organization
• Self starter: eager to break new ground, create opportunities for others
• Ability to deliver formal presentations to management, influencing and convincing them

What we offer

• A competitive compensation package
• A yearly education budget to steep your learning curve
• A yearly sport budget because a fit body leads to a fit mind
• A flexible working culture because your work-life balance matters to us
• A position that enables you to have an impact on 1'000s of people, and the whole company's growth.
• An international, knowledgeable, and passionate team with a strong collaborative mindset

Check our LinkedIn and website to learn more about us & don't hesitate to contact us if you have any questions.

Job Description
About Tree-Nation
Tree-Nation is the largest reforestation platform that allows citizens and companies to plant trees all around the world and offset their CO2 emissions.

We use technology to make tree planting easy. Tree-Nation invented the virtual tree, the online forest, and many other software tools to provide a unique technological solution aimed at shortening the distance between remote projects and their sponsors — between people and companies that want to plant trees and expert planters around the world.

Since our beginning in 2006, over 700,000 users and more than 20,000 companies have planted over 40 million trees using our platform, and we have successfully onboarded over 50 reforestation projects all around the world.

Let's make a difference together.

Work environment
Our team spans a wide range of nationalities, cultures, and backgrounds. On paper, we're very different. In practice, we operate with the same mindset: we solve problems, move fast, and adapt as needed.

We're constantly in search of individuals who embody the "Swiss knife" mentality — versatile and adaptable professionals who can seamlessly transition between various roles and tackle a wide range of challenges. Much like this iconic tool, we value team members who are creative problem solvers, resourceful, and possess a diverse skill set. (And no, this does not mean that being from Switzerland is a requirement ).

About This Position
We are now looking for a Community & Engagement Intern to support our marketing team in connecting and growing our global community. This is a unique opportunity to gain hands-on experience across social media, email campaigns, influencer management, and user engagement, while contributing to a mission with real-world impact.

Job requirements

What You'll Do
Social Media Engagement

• Support the management of Tree-Nation's social media channels.
• Repurpose content from planting projects into engaging posts.
• Interact with followers and help attract new users to the platform.

Email & Campaign Support (B2C + B2B)

• Assist in drafting and sending newsletters and engagement emails.
• Support campaign execution (Earth Day, seasonal events, challenges).
• Help create small campaign assets (guides, decks, visuals) for B2B clients.

Community Engagement on the Platform

• Monitor and respond on the Tree-Nation forum.
• Engage with new users to support them from the beginning, increasing loyalty and retention.
• Collect user feedback and share insights with the team.

Influencer Outreach & Management

• Research and identify influencers who align with Tree-Nation's mission.
• Support communication, nurturing, and tracking of influencer collaborations.

Content Creation Support

• Assist in preparing blog posts, email campaigns, and other written communication.
• Collaborate with the marketing team to ensure messaging is clear and impactful.

Who You Are

• Young and passionate about sustainability with a tech approach.
• Strong written communication skills in English (Spanish/French a plus).
• Familiar with social media platforms and digital engagement.
• Proactive, organized, and eager to learn in a fast-paced environment.
• Comfortable using tools like Canva, PowerPoint, or similar for basic content creation.

What We Offer

• A 6-month internship with the opportunity to transition into a full-time contract if it's a good fit.
• Hands-on experience in sustainability, community building, and digital marketing.
• Mentorship and guidance from an experienced international team.
• A strong reference letter upon successful completion.
• Our unique offices are not just a place to work. They were built to be a lab for sustainability, to facilitate a lifestyle that reduces our ecological footprint daily. You will be submerged in nature every day.

PHD pioneered communications planning over 25 years ago and has since become the most awarded media network, recently named ADWEEK's Global Media Agency of the Year 2024. PHD Global Business strives to represent the best of PHD, collaborating closely with more than 80 offices across 70 countries within the global PHD network. We are part of Omnicom Media Group, the media division of Omnicom Group, Inc.

The team operates without a designated home market. The work arrangement for this role will be determined based on various factors, and it may be remote or based in one of PHD's EMEA offices.

Role Operations & Engagement Manager

This role will collaborate closely with the wider Operations & Engagement team and report directly to the Global Operations & Engagement Lead.

Key Responsibilities

• Role & Responsibilities: You will manage automated campaign optimization across Programmatic, Search, and soon Social channels, leveraging advanced machine learning. In this role, you will collaborate with hubs and local teams across selected EU-5 and North American markets. Your focus will be on ensuring the successful performance of algorithms and driving adoption across all viable channels.

• Campaign Management and Adoption: Execute, manage, and optimize campaigns on platforms such as DV360, TTD (Programmatic), and Google Ads, SA360 (Search), ensuring efficiency thresholds are met. Regularly report on performance and manage campaign briefs, track adoption, conduct feasibility analyses, and troubleshoot issues.

• Data Accuracy and Validation: Conduct regular audits of tracking elements, including Floodlights, universal pixels, static pixels, and variables, ensuring data precision for effective functionality and performance measurement. Flag issues promptly and coordinate with relevant teams to resolve tracking discrepancies.

• Algorithm Management: Oversee algorithm requests, working closely with Data Science teams to troubleshoot, assess feasibility, and apply AI mechanisms effectively. Manage and validate algorithm syntax for platforms like DV360, Google Ads, SA360, and TTD. Enhance AI targeting & budget allocation and conduct real-time checks to ensure robust performance.

• Reporting & Insights: Manage automated reporting tools and update trackers for adoption, efficiency, billing, and forecasting. Perform monthly performance reviews at critical campaign stages (e.g., 50% and 70% completion) and provide insights on benchmarks, edge cases, and efficiencies across brands and markets.

• Collaboration and Communication: Participate in regular and ad hoc meetings with stakeholders, providing performance updates, progress reports, and addressing challenges. Collaborate closely with the Operations and Engagement teams to ensure alignment and seamless execution.

• Continuous Evolution: This is a dynamic role requiring ongoing iteration and problem-solving. While core tasks will focus on digital and analytics, responsibilities will adapt as the project evolves, with an emphasis on innovation and improvement.

Profile

• Experience 2-3+ years of programmatic advertising experience, particularly with platforms like DV360 and The Trade Desk. Exposure to Search (Google Ads, Microsoft Ads/Bing, Search Ads 360) and Social platforms (Meta Ads Manager, TikTok Ads, etc.) is highly recommended.
• Proven Expertise: Demonstrated success in managing performance campaigns across biddable channels.
• Cross-Channel Insight: Strong understanding of cross-channel performance analysis, ensuring cohesive strategies and optimal measurement across Search, Social, and Programmatic channels.
• Tracking and Troubleshooting: Hands-on experience in tracking setup, implementation, and validation, including Floodlights, universal pixels, static pixels, and dynamic creative variables. Familiarity with debugging tools such as Google Tag Assistant, Pixel Helper, or Omnibug is highly desirable.
• Platform Integration Knowledge: Comprehensive understanding of how DSPs, ad servers, and analytics platforms (e.g., Google Analytics, Adobe Analytics) integrate and interact.
• Analytical Mindset: Proficient in analyzing performance metrics across multiple channels, identifying trends, and providing actionable data-driven recommendations.
• Detail-Oriented: Exceptional attention to detail and capability to manage multiple priorities effectively in a fast-paced environment.
• Technical Aptitude: Passionate about technology, analytics, measurement, and digital advertising, with a forward-thinking, proactive approach to innovation.
• Collaboration and Communication: Proven ability to work effectively with cross-functional teams, including media, creative, and analytics professionals, ensuring smooth operations and efficient issue resolution.
• Language Requirements: A good level of English is mandatory as the primary language for communication.

Join us!

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Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.

You will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.

Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the EMEA Retention Director.

You Will

Retention

• Own the retention strategy for assigned Strategic accounts in France by building and executing a renewal plan
• Provide a clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
• Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports
• Oversee the renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer ROI with DJ
  
  

• Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs
• Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
• Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
  
  

• Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.
  
  

• Min 2-4 years of experience in client engagement, customer success or account management
• Proficient in French and at least one more European language
• Exceptional written and verbal communication skills
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
• Excellent project management and organizational skills with a keen attention to detail
• Proficient in Microsoft Office suite & Google Drive
• Knowledge of Salesforce & Tableau desirable
  
  

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Online Audio and Video Media

Referrals increase your chances of interviewing at Dow Jones by 2x

Barcelona, Catalonia, Spain 10 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Customer Relationship Manager Role We are seeking a skilled Customer Relationship Manager to spearhead our customer engagement strategy. The ideal candidate will possess excellent communication skills, be proficient in CRM systems, and have experience in developing personalized customer experiences.

• Design and implement customer-centric CRM strategies to drive business growth and enhance customer satisfaction.
• Maintain accurate and up-to-date customer databases, ensuring seamless data management across all touchpoints.
• Create targeted customer segments based on behavior, demographics, and lifecycle stage to deliver tailored communications and campaigns.
• Coordinate and manage CRM-driven campaigns across multiple channels (email, push, etc.) using automation and scheduling tools.
• Build and optimize automated workflows for lead nurturing, onboarding, re-engagement, and retention.
• Monitor CRM performance metrics (e.g., engagement, conversion, churn) and generate regular reports with actionable insights for internal teams.

• Proficient in CRM Platforms: Skilled in using CRM systems such as HubSpot, Salesforce, or similar, as well as marketing automation tools to streamline communication, track customer interactions, and manage workflows.
• Customer-Centric Content Development: Able to create and manage personalized, data-driven content across CRM channels (email, push, etc.), tailored to different segments and lifecycle stages.
• Adaptable and Dynamic: Thrive in fast-paced environments and readily embrace new challenges and evolving tools in CRM and customer engagement.
• Bilingual Communication Skills: Fluent in English (required); Spanish fluency is a bonus.
• Strong Organizational Skills: Capable of managing multiple CRM workflows, campaigns, and tasks while meeting deadlines and maintaining high attention to detail.
• Clear Communicator: Excellent written and verbal communication skills, crucial for creating internal documentation, campaign logic, and clear customer-facing messaging.
• Troubleshooting & Optimization: Able to identify and resolve CRM issues related to data syncing, segmentation errors, or workflow inconsistencies, ensuring a seamless customer journey.
• Tech-Savvy: Quick to learn and implement new CRM technologies, tools, and integrations in line with evolving marketing strategies.

This is an exciting opportunity to join our team and make a real impact on our customer relationships. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

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In this role, you will play a pivotal part in the execution and delivery of a wide variety of initiatives within the Zurich Barcelona Technology Delivery Center (TDC) team. Your focus will shift from project execution to fostering strong business relationships, identifying opportunities, and co-creating value through initiatives that drive transformation, efficiency, and strategic alignment.

Key responsibilities

As a Business Engagement Specialist you will be responsible for:

• Acting as the primary interface between TDC and internal business stakeholders to understand strategic goals, operational challenges, and future needs.
• Building and nurturing relationships across departments to proactively identify business opportunities and co-develop solutions that drive value.
• Translating business needs into clear and actionable initiatives , collaborating with delivery teams to ensure alignment, prioritization, and timely execution.
• Facilitating cross-functional alignment and collaboration to drive transparency, accountability, and efficiency across initiatives.
• Supporting the development and execution of the TDC strategic roadmap , ensuring business engagement is embedded in planning and governance processes.

Your Skills and Experience

As a Business Development Specialist your skills and qualifications will ideally include:

• Bachelor’s or Master’s degree in Business Administration, Information Technology, Finance, or a related field.
• Experience in consulting, ideally with technology, digital transformation or project management components in it. Other backgrounds might be considered if the combination of experiences makes sense.
• Exposure to financial industry and insurance in particular is not a must but will be a strong benefit. You need to be able to ask the right questions, understand the logic of business processes, understand where the value comes from in various steps of insurance value chain and how data can transform these processes
• Excellent communication, interpersonal, and stakeholder management skills . You need to be a good listener and an empathetic person to be able to understand the business’s needs. You need to be able to communicate in a concise manner explaining IT solutions that are being offered to both technical and non-technical colleagues.
• Strong ability to manage multiple priorities simultaneously and deliver results under tight deadlines.
• Solid understanding of financial principles , with experience managing project budgets and tracking financial performance.

What we offer?

As well as a competitive salary and a yearly bonus we offer:

• Option towork abroad up to25 days yearly
• Over 300 euros to set up your home office and additional monthly home office allowance
• Wide range ofinternal and external trainings , including freeEnglish, German and Spanish classes depending ontheneeds
• Ticket restaurant or flexibility to exchange it for other benefits
• Life, accident, andHealth Insurance
• Collective LifeRetirement Plan
• 2000 referral bonus if you bring other talented people like you
• Special banking and insurance conditions plus Exclusive Employeesdiscounts
• Functional diversity benefits
• Events : summer and Christmas party, different activities like hiking, investment, beach volley club and many more
• No dress code

#LI-Hybrid

Primary work location is Barcelona, Poblenou. Please apply with yourCV in English .

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

Diversity & Inclusion

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.

You will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.

Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the EMEA Retention Director.

Retention

• Own the retention strategy for assigned Strategic accounts in France by building and executing a renewal plan
• Provide a clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
• Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports
• Oversee the renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
• Support new sales into existing accounts to ensure maximum customer ROI with DJ

Customer Knowledge

• Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs
• Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
• Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.

Lead Generation

• Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.

• Min 2-4 years of experience in client engagement, customer success or account management
• Proficient in French and at least one more European language
• Exceptional written and verbal communication skills
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
• Excellent project management and organizational skills with a keen attention to detail
• Proficient in Microsoft Office suite & Google Drive
• Knowledge of Salesforce & Tableau desirable

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Lifestyle programs & Wellness Resources
• Education Benefits
• Family Care Benefits & Caregiving Support

#LI-Hybrid

Business Area:

Job Category:

Union Status:

We are seeking a Sales Support Specialist to join our team in Barcelona. As a key member of our international team, you will play a vital role in delivering exceptional customer support through modern digital tools.

• You will communicate with customers via chat, video, and co-browsing tools to understand their needs and preferences.
• Your expertise will be essential in recommending ideal products through tailored solutions and expert advice.
• Supporting customers with the initial setup and discovery of new devices is a crucial aspect of this role.
• You will identify opportunities for cross-selling and up-selling to maximize customer value and drive business growth.
• Responsibility for project KPIs through reporting and analysis is also an integral part of this position.

• You must be passionate about Tech and Consumer Electronics, with previous Sales experience in Retail or Direct Sales.
• A comfortable level of proficiency in digital communication tools and video calls is required.
• The ability to build trust and connect with customers in a clear, empathetic, and professional way is essential.