304 Ofertas de Supervisor de Equipo en Madrid

About the role

As part of the EMEA Quotes & Tender Organization, this position is responsible for leading and developing the performance and processes of Tender, Quotes, and Contracts management across Iberia (Portugal and / or Spain).

The position will be based in Madrid, Spain, and reports to the Quotes & Tender Manager Iberia.

• Managing the daily operations and providing direction to the Quotes & Tender team; monitoring team performance against service indicators, initiating corrective actions, and preparing reports, summaries, analyses, and documentation.
• Identifying and pursuing opportunities for process improvement and harmonization, fostering a culture of value improvement to enhance customer satisfaction, embracing new ideas and changes, and encouraging team ownership of work improvements.
• Supporting and collaborating on EMEA Pricing & Tender initiatives, including local implementation and change management.
• Sharing best practices with other EMEA tender teams to leverage local improvements within Iberia.
• Ensuring timely, professional, and legally compliant submission and implementation of quotes and tenders for key stakeholders.
• Building strong relationships within the organization, partnering with business leaders, legal counsel, and sales teams to optimize tenders and contracts, and identifying opportunities for sales enhancement and service improvements.
• Managing personnel activities for Iberia Quotes & Tender staff, including recruitment, training, performance reviews, salary management, and professional development in collaboration with HR; coaching team members on customer service excellence.
• Reviewing terms, conditions, and quality of all tender and contract documentation.
• Reporting to the Quotes & Tender Manager Iberia and engaging with the Regional Customer Care Leadership team.
• Staying updated on local regulations related to public and private tenders.
• Monitoring industry trends and their impact on local / regional sales, with a focus on procurement initiatives in Iberia.
• Representing the Quotes & Tender team during internal or external audits in collaboration with Customer Care Management.

• Degree in Law, Economics, or similar, or at least 5 years of experience in a similar role within the healthcare sector.
• Excellent interpersonal skills, with the ability to influence and communicate effectively across organizational levels.
• Experience working closely with stakeholders to ensure high-quality tender and contract submissions and identify value-added opportunities.
• Strong analytical skills and a business-oriented mindset.
• Highly organized, detail-oriented, and structured.
• Proactive, responsible, and capable of guiding teams through change.
• Resilient, foresightful, and able to manage internal and customer projects under tight deadlines, motivating others.
• Fluent / native Spanish; fluent / native Portuguese preferred; good English skills.
• Commitment to fostering a diverse and inclusive workplace.
• Knowledge of compliance with company policies and legal requirements.
• Solid understanding of contract reading and writing.
• Understanding of the procurement landscape in Iberia.
• SAP experience is a plus.
• Experience with Service Cloud is a plus.

• Permanent contract with attractive benefits, including private health and life insurance, pension plan, meal vouchers, office snacks and coffee, and an office gym.
• Work-life balance and hybrid working arrangements.
• International work environment with inspiring colleagues and culture.

We, Boston Scientific, are an equal opportunity employer. We do not discriminate based on age, race, gender, sexual orientation, disability, or other protected characteristics.

About the role :

As part of the EMEA Quotes & Tender Organization, this position is responsible for leading and developing the performance and processes of Tender, Quotes, and Contracts management across Iberia (Portugal and/or Spain).

The position will be based in Madrid, Spain, and reports to the Quotes & Tender Manager Iberia.

Your responsibilities include :

1. Managing the daily operations and providing direction to the Quotes & Tender team; monitoring team performance against service indicators, initiating corrective actions, and preparing reports, summaries, analyses, and documentation.
2. Identifying and pursuing opportunities for process improvement and harmonization, fostering a culture of value improvement to enhance customer satisfaction, embracing new ideas and changes, and encouraging team ownership of work improvements.
3. Supporting and collaborating on EMEA Pricing & Tender initiatives, including local implementation and change management.
4. Sharing best practices with other EMEA tender teams to leverage local improvements within Iberia.
5. Ensuring timely, professional, and legally compliant submission and implementation of quotes and tenders for key stakeholders.
6. Building strong relationships within the organization, partnering with business leaders, legal counsel, and sales teams to optimize tenders and contracts, and identifying opportunities for sales enhancement and service improvements.
7. Managing personnel activities for Iberia Quotes & Tender staff, including recruitment, training, performance reviews, salary management, and professional development in collaboration with HR; coaching team members on customer service excellence.
8. Reviewing terms, conditions, and quality of all tender and contract documentation.
9. Reporting to the Quotes & Tender Manager Iberia and engaging with the Regional Customer Care Leadership team.
10. Staying updated on local regulations related to public and private tenders.
11. Monitoring industry trends and their impact on local/regional sales, with a focus on procurement initiatives in Iberia.
12. Representing the Quotes & Tender team during internal or external audits in collaboration with Customer Care Management.

What we are looking for :

1. Degree in Law, Economics, or similar, or at least 5 years of experience in a similar role within the healthcare sector.
2. Excellent interpersonal skills, with the ability to influence and communicate effectively across organizational levels.
3. Experience working closely with stakeholders to ensure high-quality tender and contract submissions and identify value-added opportunities.
4. Strong analytical skills and a business-oriented mindset.
5. Highly organized, detail-oriented, and structured.
6. Proactive, responsible, and capable of guiding teams through change.
7. Resilient, foresightful, and able to manage internal and customer projects under tight deadlines, motivating others.
8. Fluent/native Spanish; fluent/native Portuguese preferred; good English skills.
9. Commitment to fostering a diverse and inclusive workplace.
10. Knowledge of compliance with company policies and legal requirements.
11. Solid understanding of contract reading and writing.
12. Understanding of the procurement landscape in Iberia.
13. SAP experience is a plus.
14. Experience with Service Cloud is a plus.

What can we offer to you :

1. Permanent contract with attractive benefits, including private health and life insurance, pension plan, meal vouchers, office snacks and coffee, and an office gym.
2. Work-life balance and hybrid working arrangements.
3. International work environment with inspiring colleagues and culture.

We, Boston Scientific, are an equal opportunity employer. We do not discriminate based on age, race, gender, sexual orientation, disability, or other protected characteristics.

About the role :

As part of the EMEA Quotes & Tender Organization, this position is responsible for leading and developing the performance and processes of Tender, Quotes, and Contracts management across Iberia (Portugal and/or Spain).

The position will be based in Madrid, Spain, and reports to the Quotes & Tender Manager Iberia.

Your responsibilities include :

• Managing the daily operations and providing direction to the Quotes & Tender team; monitoring team performance against service indicators, initiating corrective actions, and preparing reports, summaries, analyses, and documentation.
• Identifying and pursuing opportunities for process improvement and harmonization, fostering a culture of value improvement to enhance customer satisfaction, embracing new ideas and changes, and encouraging team ownership of work improvements.
• Supporting and collaborating on EMEA Pricing & Tender initiatives, including local implementation and change management.
• Sharing best practices with other EMEA tender teams to leverage local improvements within Iberia.
• Ensuring timely, professional, and legally compliant submission and implementation of quotes and tenders for key stakeholders.
• Building strong relationships within the organization, partnering with business leaders, legal counsel, and sales teams to optimize tenders and contracts, and identifying opportunities for sales enhancement and service improvements.
• Managing personnel activities for Iberia Quotes & Tender staff, including recruitment, training, performance reviews, salary management, and professional development in collaboration with HR; coaching team members on customer service excellence.
• Reviewing terms, conditions, and quality of all tender and contract documentation.
• Reporting to the Quotes & Tender Manager Iberia and engaging with the Regional Customer Care Leadership team.
• Staying updated on local regulations related to public and private tenders.
• Monitoring industry trends and their impact on local/regional sales, with a focus on procurement initiatives in Iberia.
• Representing the Quotes & Tender team during internal or external audits in collaboration with Customer Care Management.

What we are looking for :

• Degree in Law, Economics, or similar, or at least 5 years of experience in a similar role within the healthcare sector.
• Excellent interpersonal skills, with the ability to influence and communicate effectively across organizational levels.
• Experience working closely with stakeholders to ensure high-quality tender and contract submissions and identify value-added opportunities.
• Strong analytical skills and a business-oriented mindset.
• Highly organized, detail-oriented, and structured.
• Proactive, responsible, and capable of guiding teams through change.
• Resilient, foresightful, and able to manage internal and customer projects under tight deadlines, motivating others.
• Fluent/native Spanish; fluent/native Portuguese preferred; good English skills.
• Commitment to fostering a diverse and inclusive workplace.
• Knowledge of compliance with company policies and legal requirements.
• Solid understanding of contract reading and writing.
• Understanding of the procurement landscape in Iberia.
• SAP experience is a plus.
• Experience with Service Cloud is a plus.

What can we offer to you :

• Permanent contract with attractive benefits, including private health and life insurance, pension plan, meal vouchers, office snacks and coffee, and an office gym.
• Work-life balance and hybrid working arrangements.
• International work environment with inspiring colleagues and culture.

We, Boston Scientific, are an equal opportunity employer. We do not discriminate based on age, race, gender, sexual orientation, disability, or other protected characteristics.

About the role

As a part of EMEA Quotes & Tender Organization, this position is responsible for leading and developing the performance and processes of Tender, Quotes and Contracts management across Iberia (Portugal and / or Spain).

The position will be based in Madrid, Spain and reports to the Quotes & Tender Manager Iberia.

• Responsible for providing the daily management and direction of the Quotes & Tender team; Monitors team performance against service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of department function.
• Continuously identify and pursue opportunities for process improvement and harmonization, and support a value improvement culture within the team to support customer satisfaction where new ideas and changes are embraced and where team takes ownership for improving its own work
• Support and collaborate in EMEA Pricing & Tender initiatives, incl. implementation and change support on local level
• Work closely with other tender teams across EMEA to share and learn best practices which can be leveraged locally within the Iberia team.
• Responsible for supporting key stakeholders to make sure quotes and tenders are submitted & implemented in a timely manner, professional level and according to legal requirements.
• Responsible for developing first-class relationships within the organization; Building a partnership approach with business leaders, legal counsel, sales teams in the provision of tenders and contracts, and identifying sales enhancement opportunities and in implementing any service improvement programs.
• Performs all personnel management activities for Iberia Quotes & Tender staff, including recruitment, training, performance appraisal, salary management and professional development in collaboration with HR Manager; Coaches others in the team on a best-in-class customer services model.
• Supports review of terms, conditions and quality submission of all tendering and contract documentation.
• Reporting upwards to Quotes & Tender Manager Iberia with a connection to the Regional Customer Care Leadership team.
• Responsible for keeping up to date with local rules and legislations regarding public and private tenders.
• Demonstrates awareness of broad industry trends and their impact on local / regional sales activities, with a particular focus on the procurement initiatives in Iberia.
• Represent the Quotes & Tender team in case of internal or external audits in close collaboration with Customer Care Management

• Law, Economics or similar Degree or 5 years’ experience in similar position, in healthcare sector either from industry or from health sector.
• Excellent interpersonal skills, ability to influence and communicate through different layers in the organization.
• This position will work closely with key stakeholders to ensure that all tender and contracts are submitted to a high quality, identifying additional value add opportunities.
• Analytical skills and business mindset.
• Highly detailed, structured and organized.
• Strong willingness to actively take on and exemplify responsibility and to positively guide your own team through change processes.
• Resilience and foresight, even in pressure situations, as well as the ability to manage both internal and customer projects, to work independently under tight deadlines and to motivate others
• Fluent / Native Spanish; preferred fluent / native Portuguese; good English level.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Monitor and ensure compliance with company policies and procedures (e.g. federal / country and regulatory requirements).
• Solid understanding of reading and writing contracts.
• Understanding of procurement landscape in Iberia.
• SAP is a plus.
• Service Cloud user is a plus.

• Permanent working contract with attractive benefits, such as :
• Private Health and Life Insurance.
• Attractive Pension plan.
• Ticket Restaurants.
• Free snacks and coffee in the office.
• Office gym.
• Work-life balance.
• Working in an international environment.
• Inspirational colleagues & culture.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Segment : Compliance, Manager, Business Process, Customer Service, Bilingual, Legal, Management

J-18808-Ljbffr

J-18808-Ljbffr

As a part of EMEA Quotes & Tender Organization, this position is responsible for leading and developing the performance and processes of Tender, Quotes and Contracts management across Iberia (Portugal and / or Spain).

The position will be based in Madrid, Spain and reports to the Quotes & Tender Manager Iberia.

• Responsible for providing the daily management and direction of the Quotes & Tender team; Monitors team performance against service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of department function.
• Continuously identify and pursue opportunities for process improvement and harmonization, and support a value improvement culture within the team to support customer satisfaction where new ideas and changes are embraced and where team takes ownership for improving its own work
• Support and collaborate in EMEA Pricing & Tender initiatives, incl. implementation and change support on local level
• Work closely with other tender teams across EMEA to share and learn best practices which can be leveraged locally within the Iberia team.
• Responsible for supporting key stakeholders to make sure quotes and tenders are submitted & implemented in a timely manner, professional level and according to legal requirements.
• Responsible for developing first-class relationships within the organization; Building a partnership approach with business leaders, legal counsel, sales teams in the provision of tenders and contracts, and identifying sales enhancement opportunities and in implementing any service improvement programs.
• Performs all personnel management activities for Iberia Quotes & Tender staff, including recruitment, training, performance appraisal, salary management and professional development in collaboration with HR Manager; Coaches others in the team on a best-in-class customer services model.
• Supports review of terms, conditions and quality submission of all tendering and contract documentation.
• Reporting upwards to Quotes & Tender Manager Iberia with a connection to the Regional Customer Care Leadership team.
• Responsible for keeping up to date with local rules and legislations regarding public and private tenders.
• Demonstrates awareness of broad industry trends and their impact on local / regional sales activities, with a particular focus on the procurement initiatives in Iberia.
• Represent the Quotes & Tender team in case of internal or external audits in close collaboration with Customer Care Management

• Law, Economics or similar Degree or 5 years’ experience in similar position, in healthcare sector either from industry or from health sector.
• Excellent interpersonal skills, ability to influence and communicate through different layers in the organization.
• This position will work closely with key stakeholders to ensure that all tender and contracts are submitted to a high quality, identifying additional value add opportunities.
• Analytical skills and business mindset.
• Highly detailed, structured and organized.
• Strong willingness to actively take on and exemplify responsibility and to positively guide your own team through change processes.
• Resilience and foresight, even in pressure situations, as well as the ability to manage both internal and customer projects, to work independently under tight deadlines and to motivate others
• Fluent / Native Spanish; preferred fluent / native Portuguese; good English level.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Monitor and ensure compliance with company policies and procedures (e.g. federal / country and regulatory requirements).
• Solid understanding of reading and writing contracts.
• Understanding of procurement landscape in Iberia.
• SAP is a plus.
• Service Cloud user is a plus.

• Permanent working contract with attractive benefits, such as :
• Private Health and Life Insurance.
• Attractive Pension plan.
• Ticket Restaurants.
• Free snacks and coffee in the office.
• Office gym.
• Work-life balance.
• Working in an international environment.
• Inspirational colleagues & culture.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Job Segment : Compliance, Manager, Business Process, Customer Service, Bilingual, Legal, Management

J-18808-Ljbffr

J-18808-Ljbffr

About the role :

As part of the EMEA Quotes & Tender Organization, this position is responsible for leading and developing the performance and processes of Tender, Quotes, and Contracts management across Iberia (Portugal and/or Spain).

The position will be based in Madrid, Spain, and reports to the Quotes & Tender Manager Iberia.

Your responsibilities include :

• Managing the daily operations and providing direction to the Quotes & Tender team; monitoring team performance against service indicators, initiating corrective actions, and preparing reports, summaries, analyses, and documentation.
• Identifying and pursuing opportunities for process improvement and harmonization, fostering a culture of value improvement to enhance customer satisfaction, embracing new ideas and changes, and encouraging team ownership of work improvements.
• Supporting and collaborating on EMEA Pricing & Tender initiatives, including local implementation and change management.
• Sharing best practices with other EMEA tender teams to leverage local improvements within Iberia.
• Ensuring timely, professional, and legally compliant submission and implementation of quotes and tenders for key stakeholders.
• Building strong relationships within the organization, partnering with business leaders, legal counsel, and sales teams to optimize tenders and contracts, and identifying opportunities for sales enhancement and service improvements.
• Managing personnel activities for Iberia Quotes & Tender staff, including recruitment, training, performance reviews, salary management, and professional development in collaboration with HR; coaching team members on customer service excellence.
• Reviewing terms, conditions, and quality of all tender and contract documentation.
• Reporting to the Quotes & Tender Manager Iberia and engaging with the Regional Customer Care Leadership team.
• Staying updated on local regulations related to public and private tenders.
• Monitoring industry trends and their impact on local/regional sales, with a focus on procurement initiatives in Iberia.
• Representing the Quotes & Tender team during internal or external audits in collaboration with Customer Care Management.

What we are looking for :

• Degree in Law, Economics, or similar, or at least 5 years of experience in a similar role within the healthcare sector.
• Excellent interpersonal skills, with the ability to influence and communicate effectively across organizational levels.
• Experience working closely with stakeholders to ensure high-quality tender and contract submissions and identify value-added opportunities.
• Strong analytical skills and a business-oriented mindset.
• Highly organized, detail-oriented, and structured.
• Proactive, responsible, and capable of guiding teams through change.
• Resilient, foresightful, and able to manage internal and customer projects under tight deadlines, motivating others.
• Fluent/native Spanish; fluent/native Portuguese preferred; good English skills.
• Commitment to fostering a diverse and inclusive workplace.
• Knowledge of compliance with company policies and legal requirements.
• Solid understanding of contract reading and writing.
• Understanding of the procurement landscape in Iberia.
• SAP experience is a plus.
• Experience with Service Cloud is a plus.

What can we offer to you :

• Permanent contract with attractive benefits, including private health and life insurance, pension plan, meal vouchers, office snacks and coffee, and an office gym.
• Work-life balance and hybrid working arrangements.
• International work environment with inspiring colleagues and culture.

We, Boston Scientific, are an equal opportunity employer. We do not discriminate based on age, race, gender, sexual orientation, disability, or other protected characteristics.

About the role :
As part of the EMEA Quotes & Tender Organization, this position is responsible for leading and developing the performance and processes of Tender, Quotes, and Contracts management across Iberia (Portugal and/or Spain).
The position will be based in Madrid, Spain, and reports to the Quotes & Tender Manager Iberia.
Your responsibilities include :
Managing the daily operations and providing direction to the Quotes & Tender team; monitoring team performance against service indicators, initiating corrective actions, and preparing reports, summaries, analyses, and documentation.
Identifying and pursuing opportunities for process improvement and harmonization, fostering a culture of value improvement to enhance customer satisfaction, embracing new ideas and changes, and encouraging team ownership of work improvements.
Supporting and collaborating on EMEA Pricing & Tender initiatives, including local implementation and change management.
Sharing best practices with other EMEA tender teams to leverage local improvements within Iberia.
Ensuring timely, professional, and legally compliant submission and implementation of quotes and tenders for key stakeholders.
Building strong relationships within the organization, partnering with business leaders, legal counsel, and sales teams to optimize tenders and contracts, and identifying opportunities for sales enhancement and service improvements.
Managing personnel activities for Iberia Quotes & Tender staff, including recruitment, training, performance reviews, salary management, and professional development in collaboration with HR; coaching team members on customer service excellence.
Reviewing terms, conditions, and quality of all tender and contract documentation.
Reporting to the Quotes & Tender Manager Iberia and engaging with the Regional Customer Care Leadership team.
Staying updated on local regulations related to public and private tenders.
Monitoring industry trends and their impact on local/regional sales, with a focus on procurement initiatives in Iberia.
Representing the Quotes & Tender team during internal or external audits in collaboration with Customer Care Management.
What we are looking for :
Degree in Law, Economics, or similar, or at least 5 years of experience in a similar role within the healthcare sector.
Excellent interpersonal skills, with the ability to influence and communicate effectively across organizational levels.
Experience working closely with stakeholders to ensure high-quality tender and contract submissions and identify value-added opportunities.
Strong analytical skills and a business-oriented mindset.
Highly organized, detail-oriented, and structured.
Proactive, responsible, and capable of guiding teams through change.
Resilient, foresightful, and able to manage internal and customer projects under tight deadlines, motivating others.
Fluent/native Spanish; fluent/native Portuguese preferred; good English skills.
Commitment to fostering a diverse and inclusive workplace.
Knowledge of compliance with company policies and legal requirements.
Solid understanding of contract reading and writing.
Understanding of the procurement landscape in Iberia.
SAP experience is a plus.
Experience with Service Cloud is a plus.
What can we offer to you :
Permanent contract with attractive benefits, including private health and life insurance, pension plan, meal vouchers, office snacks and coffee, and an office gym.
Work-life balance and hybrid working arrangements.
International work environment with inspiring colleagues and culture.
We, Boston Scientific, are an equal opportunity employer. We do not discriminate based on age, race, gender, sexual orientation, disability, or other protected characteristics.

#J-18808-Ljbffr

Estamos buscando a un / a asistente de ventas sénior para unirse al fantástico equipo de nuestra sensacional tienda de Madrid. La persona que buscamos deberá rendir cuentas directamente al gerente de la tienda y ser una persona de mente abierta y apasionada que ofrezca a los clientes una experiencia extraordinaria e inimitable. Además ayudará en las operaciones diarias de la tienda en ausencia del gerente y subgerente de la tienda.

Tus principales funciones incluyen:

1. Alcanzar tus propios objetivos de ventas y motivar al equipo para que alcance los suyos.
2. Ofrecer una atención al cliente excelente en todo momento.
3. Respetar todos los procedimientos operativos, p. ej. entregas, entrada y salida de los empleados, balance de existencias, reposición, etc.
4. Cumplir con todos los procedimientos de salud y seguridad para mantener un entorno laboral saludable, seguro y ordenado.
5. Manejar las transacciones de caja según los procedimientos operativos. Saber gestionar las consultas más complejas que puedan realizar los clientes.
6. Asistir al equipo gestor en la formación y orientación de los miembros del equipo de menor antigüedad.
7. Actuar como encargado / a de tienda y asumir la responsabilidad sobre la tienda durante los breves periodos de ausencia del gerente.
8. Realizar cualquier otra tarea razonable que indique el equipo gestor de la tienda.

Los requisitos esenciales:

1. Experiencia similar como encargado / a de tienda, preferiblemente en una marca de moda / estilo de vida.
2. Demostrar una buena comprensión de la atención al cliente.
3. Orientación comercial y hacia la consecución de metas, con capacidad para ayudar al equipo a que alcance los objetivos de la tienda.
4. Demostrar una buena comprensión de cómo liderar a un equipo y potenciar las ventas.
5. Profesionalidad, pero también autenticidad y audacia.

Descripción

En Global Alumni, la primera EdTech euroamericana, hemos conseguido derribar las fronteras físicas y del idioma, acercando el conocimiento y el prestigio de las mejores universidades del mundo a cualquier profesional en un entorno digital, globalizado y en continuo cambio.

Estamos en plena expansión y para poder cumplir con nuestros objetivos de crecimiento necesitamos incorporar un

• Supervisar y gestionar los indicadores de desempeño de los agentes, implementando planes de mejora en áreas identificadas como necesarias.
• Evaluar y monitorear las interacciones telefónicas y el desempeño de los asesores, asegurando el cumplimiento de los estándares de calidad preestablecidos.
• Proporcionar retroalimentación detallada y constructiva a los asesores con el objetivo de optimizar su rendimiento.
• Atender las necesidades de los agentes y coordinadores, llevando a cabo las acciones pertinentes según cada caso.
• Supervisar los horarios y actividades diarias, garantizando un control eficiente.
• Informar sobre cambios en operativas y detectar fallos en el sistema para una pronta resolución.
• Reportar incidencias y llevar a cabo la gestión cotidiana, comunicando de manera efectiva al Coordinador de Departamento.
• Colaborar activamente con los Team Leaders y gerentes del call center para el desarrollo y mejora continua de los procesos de atención al cliente y ventas.
• Mantenerse actualizado sobre las políticas y procedimientos de la empresa, asegurando el cumplimiento normativo y promoviendo las mejores prácticas.

• Formar parte de un equipo dinámico y multicultural.
• Contrato laboral indefinido a tiempo completo (40 horas semanales).
• Trabajo presencial en la zona de Méndez Álvaro en Madrid.
• Horario: L-J 14:00 – 23:00; V 12:00 – 21:00.

• Más de 2 años de experiência en funciones de supervisión en entornos de call center.
• Amplia experiência en ventas consultivas dentro de un entorno de call center, demostrando habilidades destacadas en la gestión y liderazgo de equipos.
• Nível avanzado de conhecimentos en sistemas, ventas y telemarketing.
• Profundo entendimiento de tecnologías de call center y CRM, con especial destreza en plataformas como HubSpot y Salesforce a nível conceptual para la comprensión detallada de flujos y esquemas de trabajo.
• Capacidad analítica sólida para evaluar datos, identificar tendencias y proponer mejoras estratégicas.
• Orientado / a a la resolución de problemas, con una destacada capacidad de planificación y organización.
• Autonomía en la toma de decisiones y proactividad en la identificación y abordaje de desafíos.
• Dominio avanzado de los idiomas Español e Inglés (mínimo C1 en ambos idiomas).