14.739 Ofertas de Account Manager en España

Company Description

For our national and international customers, we have been one of the most in demand companies for the technical implementation of events for 40 years. As one of the market leaders in Germany, we have been offering our customers this experience as a full-service provider in Barcelona since 2021.

Our internationally positioned, multilingual team ensures the perfect technical implementation of events, trade fairs and conferences - from the planning phase to execution and debriefing. In order for these individual projects to be successfully implemented, a team with local know-how, great expertise and a lot of motivation is required. We know very well that we can only be successful as a team and we want to position ourselves accordingly.

Role Description

The Account Manager team is the first point of contact for the trade fair company's customers. They place their questions and orders here. The Account Managers answer questions and request the necessary documents from customers. They monitor the ordering process and operate our company's ERP systems and the trade fair company's portals. They are also responsible for preparing quotations and accepting subsequent orders or customer complaints. In a way, the account managers act as translators between technical laymen and experts such as technical rigging planners or construction managers.

Qualifications

• Professional experience in business correspondence
• Experience in project management
• Confident handling of all common MS Office programs
• Technical understanding
• Business fluent in English and Spanish
• Availability to work some weekends

Your functions

• Customer Relationship Management: serving as the first point of contact for customers, answering their questions and providing solutions and managing customer orders and ensuring timely delivery of services.
• Request and Documentation Handling: gathering necessary documents from customers and ensuring all required paperwork is complete and accurate.
• Order Monitoring: overseeing the entire ordering process from start to finish, ensuring that all customer needs are met and orders are processed smoothly.
• ERP & Portal Operations: operating company’s ERP systems and trade fair portals, accurately entering and tracking customer orders, updates, and transactions. 
• Quotation Preparation: preparing and sending quotations to customers based on their needs and requests, ensuring accuracy and clarity.
• Order Follow-Up & Complaints Management: accepting subsequent orders, handling follow-up inquiries, and addressing customer complaints in a timely and professional manner.
• Technical Translation: acting as a communication bridge between non-technical customers and our technical teams (such as rigging planners and construction managers), ensuring that both sides understand requirements and deliverables. 

Who we are:

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

Nature and aim of the position

The holder of this position is responsible for managing an assigned merchant portfolio for Tax Free Shopping products with the objective to improve the service offer to travelers and to develop new business hunting.

Your role

As an Account Manager you will be overall responsible for managing an assigned merchant portfolio for TFS products with the objective to improve the service offer to travelers and to develop new business hunting.

Main duties and responsibilities

• Delivery of sales targets
• Delivery of account specific contractual obligations and agreed activities at store level
• Improve merchants knowledge and expertise with our services
• Accurate account management delivering the Sell-out objectives:
• First / ongoing training
• Maximize TFS business (IR and RR management)
• Business Statistics analysis, presentation, discussion and action
• Action plans and store visits in line with company segmentation model
• Accurate use of CRM to plan, record and report account specific activity

Skills

• 4-5 years’ experience of account management ideally in the FMCG, retail or financial services
• Proven experience of winning and developing new business
• Strong interpersonal, verbal and oral communication skills.
• The ability to learn on a steep learning curve.
• Driven and enthusiastic individuals, who can use their own initiative.
• The skills to build and maintain strong customer relationships with an ability to grasp customers’ current and potential needs.
• Strong negotiation and influencing skills
• Good use of time management skills, can demonstrate ability to prioritize
• Results-orientated with a proven track record of achieving targets.
• Good organizational skills with the ability to work for periods unsupervised.
• Fluency in English & Spanish is a must. Catalan is nice to have.

Together, we go further:

At Global Blue, you’ll enjoy:

• Hybrid work flexibility
• Hands-on learning in luxury retail , technology , and data-driven marketing .
• Fun team-building activities, workshops, and social events.

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further!

Let’s write the future together: apply now

The Role

We’re expanding our Account Management team to match our growing Enterprise customer base. As an Enterprise Account Manager for our high value customers, you’ll own the end-to-end experience for some of our highly strategic customers driving satisfaction and outcomes for the customer leading to renewals, expansion, and advocacy for our products.You will partner with our customers to ensure that they get the best out of our products. You are passionate about going the extra mile for our customers and making sure that they have a fantastic experience. You are able to build effective relationships and truly understand what the customers' needs are.

What you will do…

• Serve as the primary point of contact mainly via telephone and email
• Understand customer needs and ensure they get products and product functionality that best suit them
• Orchestrate across teams so that onboarding, product training, support and all other processes are seamless
• Gauge customer engagement with the company and provide feedback to the other teams regarding product and service improvements
• Maintain a cadence of communication with customer about their account health, usage trends and satisfaction, ensuring no customer leaves us, and opportunities for expansion are maximised.

What you will bring.

• An established background in Account Management, ideally in a B2B environment with a subscription product
• Proactive, growth-focused mindset with the ability and desire to learn new things
• Excellent verbal and written communication skills
• Ability to adapt approach to various audiences, from c-level executives to support staff
• Ability to work in a fast-paced, multi-task environment
• Excellent time-management skills with the ability to meet deadlines
• Proven ability of critical thinking, using logic and reason
• Self-motivation and ability to work on own initiative as well as part of a team
• Demonstrated proactive troubleshooting, listening and problem solving skills
• Ability to solve problems while gracefully handling difficult situations

Dojo Culture

We believe our best work happens in person, which is why we follow an office-first approach (4+ days/week). Our spaces across Europe are designed to foster focus, collaboration and creativity — whether you're deep in thought or brainstorming with the team.

Diversity, Equity & Inclusion

We’re committed to building a team that reflects the diverse businesses we serve. Diversity and inclusion aren’t just buzzwords — they’re critical to our innovation and our culture.

Do Our Values Resonate With You?

• Curious – You ask questions and love learning.
• Relentless – You don’t give up when things get tough.
• Customer-Obsessed – You keep the end user in mind in everything you do.

If that sounds like you, let’s talk.

Para nuestro cliente, Fintech de referencia, buscamos un/una

Account Manager

cuyo objetivo es conseguir los objetivos de negocio marcados mediante la gestión de la cartera de clientes y partners asignados, tanto en la captación de nuevos clientes como en la gestión de cartera.

Buscamos un perfil con formacion universitaria ( Ingeniería muy valorable. ADE, Empresariales, Económicas ) y experiencia de al menos 5 años de experiencia realizando funciones comerciales, de los cuales mínimo 2/3 años con venta de productos de software, tecnología, SaaS, etc .

Si tienes buenas habilidades comerciales, capacidad analitica, orientación a resultados y te mueve la innovacion y la mejora continua, no dudes en aplicar a esta oferta!

We are looking for an Account Manager who will increase the presence of products in the markets under their responsibility, achieving the best possible profitability and opening new customers.

Main responsibilities:

• Analyze current markets and explore opportunities in new ones.
• Lead and nurture commercial relationships in assigned markets, managing the customer portfolio through visits, identifying needs, and detecting business opportunities.
• Propose and implement an annual business plan.
• Assess and offer tailored solutions to secure sales contracts with new clients by aligning products and projects with their specific needs.
• Oversee project execution to ensure commitments to customers are fully met, maintaining a high standard of service and satisfaction.

Requirements:

• Degree in Business Administration, Economics, Engineering or similar.
• At least 4 years of experience in a similar position.
• High level of both oral and written English.
• Valuable other languages (German, Japanese).
• Proactive, with strategic thinking, strong problem-solving skills, creativity, and effective decision-making.
• Skilled at working autonomously and collaboratively, excelling in relationship management, negotiation, and communication with key clients.

We Offer:

• Flexible Schedule: Benefit from flexible working hours and the opportunity to enjoy Friday afternoons off.
• Hybrid Model: Embrace a hybrid work setup that balances time between the office and remote work.
• Benefits Package : Choose from a range of flexible options, including kindergarten support, educational benefits, transportation allowances, gourmet meal vouchers, or medical insurance.
• Inclusive Culture : Be a part of a diverse and welcoming environment where everyone—regardless of background, gender, sexual orientation, abilities, or gender identity—is respected and appreciated.

Account Manager at Cordstrap

Requirements

• Over 5 years of experience
• In direct field sales and account management
• In a B2B environment
• Customer-centric and commercially savvy
• English language skills
• Willingness to travel
• English & Portuguese language skills

Cordstrap’s solutions safely transport and protect the goods, people handling them, and industrial environments they pass through. The Account Manager will manage high-potential accounts, building lasting customer relationships and seizing strategic opportunities to strengthen Cordstrap’s market presence and drive growth in the high-impact region of central and northern Spain.

About Cordstrap

Cordstrap is the global market leader in protection engineering, mitigating risks during movement of goods, and protecting products, people, and the places they are shipped. They collaborate with customers to provide tailored advice and solutions for their various global shipping needs. Cordstrap combines its vast product range of equipment, strapping, lashing, dunnage bags, moisture control and cargo monitoring services, with application expertise and local regulatory knowledge to deliver customized load security solutions. From large project cargo and hazardous chemicals to fragile materials, they ensure every form of cargo is moved safely, worldwide.

With headquarters in The Netherlands and a global presence of sales offices, factories, and distribution partners, Cordstrap has 500 employees in 22 countries, and serves customers in more than 50 countries.

Now the organization is developing a fit-for-future sales business strategy to further enable commercial teams to strike the right balance between customer acquisition, development, and retention. This sales-based model focuses on potential and high value opportunities. To maintain their momentum and leadership position among competitors, Cordstrap’s strategy is to focus through a consultative selling approach on high-value solutions (products and services), innovation, and cross-selling opportunities.

Vacancy: Account Manager

The Account Manager will drive ambitious growth across central and northern Spain, playing a key role in implementing Cordstrap’s fit-for-future sales strategy. As a key member of the Southern Europe Sales Team, reporting directly to the Commercial Manager South, the Account Manager will oversee a portfolio of high-value clients.

Skilled in both farming and hunting, they will drive growth by nurturing existing relationships while strategically pursuing new business opportunities within their territory. They will combine a customer-centric approach with an engineering mindset to deliver impactful, value-based proposals and tailored solutions. Key responsibilities include executing structured portfolio plans, managing sales funnels, conducting growth-focused customer meetings, and using CRM and Power BI tools to prioritize and optimize activities across the portfolio.

Based in Spain, the Account Manager will work remotely, traveling multiple days per week in the field across their designated regions of Galicia, Asturias, Cantabria, Extremadura and Portugal. Operating independently within their territory, the Account manager will collaborate closely with a broader team that includes two Account Managers, one Inside Sales Managers and two cross-regional Sales Managers who oversee the construction and low cost to serve clients. They will also work with Strategic Account Managers on multi-location accounts and participate in cross-functional teams to enhance customer satisfaction and drive business outcomes.

This role requires a driven, execution-focused individual who can develop and implement structured portfolio plans with precision and discipline. The ideal candidate is customer-focused and has an engineering mindset. Genuinely curious about the operations and challenges of client businesses, they dive deeper, continuously striving to add value beyond price and product. Commercial and people-savvy, they connect effortlessly with a wide variety of stakeholders at all levels within client organizations, building strong relationships that drive account growth. Proactive, resilient, and adaptable, the Account Manager adjusts easily to varying customer needs, diverse environments, and unforeseen challenges, while consistently maintaining a proactive and positive attitude.

“This is a unique opportunity to take ownership of a high-potential region. The opportunities you identifyand the relationships you build will be the foundation for our future growth in central and northern Spain.” – Stefano Soranzo, Commercial Manager Southern Europe

Cordstrap combines a unique mixture of global operational reach and multi-national professionalism with an entrepreneurial, customer-centric, and lean culture focused on impact. This role is ideal for a commercially minded, relationship-driven professional who is ready to hit the ground running and make a direct impact on Cordstrap’s future growth in a dynamic, international environment.

Interested?

Cordstrap is working with Top of Minds to fill this vacancy.

Position Overview

In this role, you will own and manage strategic relationships with major retail clients, driving performance and execution across a portfolio of key accounts. You will work closely with cross-functional internal teams and client stakeholders to ensure successful delivery of products, promotions, and business initiatives.

You’ll be expected to bring a deep understanding of the retail industry, a consultative sales approach, and the ability to translate business needs into actionable strategies that produce results.

Key Responsibilities

Account Management & Client Development

• Must have 5 years or more experience with Consumer Package Goods and calling on retail customers.
• Must have hard goods experience.
• Serve as the trusted advisor and main point of contact for assigned large retail customers.
• Develop comprehensive account plans tailored to each client's business model and growth opportunities.
• Strengthen relationships at multiple levels within the customer organization, including buyers, category managers, and senior executives.
• Drive joint business planning with customers, identifying areas for collaboration, innovation, and revenue growth.

Sales & Performance Management

• Deliver against quarterly and annual revenue and profitability targets.
• Identify new business opportunities within existing accounts, including upsell and cross-sell strategies.
• Negotiate contracts, pricing, and service agreements that align with business objectives.
• Monitor account performance metrics and proactively address risks or opportunities.

Strategic Planning & Execution

• Stay informed on retail trends, competitor activity, and market developments relevant to your customer base.
• Partner with internal teams including marketing, supply chain, finance, and product development to ensure flawless execution of account plans.
• Lead presentations, category reviews, and strategic planning meetings with clients.

Reporting & Insights

• Provide accurate sales forecasts and performance updates to senior management.
• Use data and insights to inform decision-making and measure success across all retail touchpoints.
• Ensure internal reporting systems are updated regularly with client activity and progress.

Qualifications & Requirements

• Must have a minimum 5 years of account management experience, specifically working with large retail customers (preferably national or multinational chains).
• Proven track record of exceeding sales targets and building high-impact client relationships with retail and online customers.
• Must be fluent in English – both written and spoken.
• Experience navigating complex organizations and leading cross-functional initiatives.
• Strong commercial acumen with the ability to interpret financial data, P&Ls, and retail KPIs.
• Excellent communication, presentation, and negotiation skills.
• Strong problem-solving mindset and proactive approach to client management.
• Proficient in Microsoft Office Suite; experience with Excel.
• Bachelor’s degree in Business, Marketing, Economics, or a related field; MBA is a plus.
• Candidate Must be located in Madrid.
• ONLY submit CV's in English.

What We Offer

• A dynamic, international, and inclusive work environment.
• Competitive salary
• Work from home office.