3.671 Ofertas de Hertz en España

Misión del puesto

La principal misión de este puesto es proporcionar servicio de máxima calidad a los clientes de Hertz, Dollar & Thrifty, esto incluye la generación de una experiência de cliente agradable mediante el recibimiento, completar el alquiler, completar las transacciones de devolución del vehículo, proporcionar información sobre los productos y servicios que se ofrecen y resolver las cuestiones que plantee el cliente de manera satisfactoria.

Asegurar la entrega de un servicio de primera clase a todos nuestros clientes, maximizando la venta y la generación de ingresos

Realizar tareas administrativas diarias

Favorecer la venta de productos adicionales, optimizar los indicadores,(Key Performance Indicators -KPIs) y optimizar el uso de los activos de la oficina.

Resultados clave (principales responsabilidades)

1. Atención al cliente (proporcionar información acerca de los precios, automóviles, productos, ubicaciones, etc.)

2. Proporciona un excelente servicio al cliente contestando a todas las cuestiones que plantee el cliente, gestionando quejas y proporcionando la solución adecuada, escalando el problema cuando así se requiera según el procedimiento

3. Impulsar las ventas de productos adicionales y maximizar el crecimiento de los ingresos cumpliendo con los objetivos planificados mensualmente.

4. Planificar y hacer seguimiento para que las tareas necesarias se realicen a tiempo y con un alto nível de calidad.

5. Gestiona productos de varias marcas de Hertz (Hertz, Dollar & Thrifty) simultáneamente, ofreciendo distintos productos adicionales

6. Procesamiento de las reservas

7. Asegurar que el alquiler, el control de los activos de la compañía y los procedimientos de salud y seguridad se cumplan tal y como los marca la compañía

8. Proteger los activos de la compañía mediante el cumplimiento de las políticas y procedimientos

9. Gestión de caja y facturación

10. Colaboración con el resto del equipo en la oficina y con otros equipos para minimizar los tiempos de espera a los clientes.

11. Gestiona distintos grupos de vehículos que incluyen, vehículos normales, furgonetas y grupos de vehículos especiales.

12. Comprobación del estado de los vehículos en las devoluciones

13. Verificación de las devoluciones y balances diarios siguiendo con los procedimientos de Hertz

14. Entrega de vehículos

15. Seguir los procedimientos comunicados, las directrices y las políticas

16. Contribuir de manera activa a mantener un buen ambiente de trabajo en equipo.

17. Comunicar al Manager o Supervisor fedback relevante que facilite la mejora continua de nuestros productos y servicios.

Key Performance Indicators (Medidas de resultados clave)

KPI 1 Resultados mínimos de generación de ingresos

KPI 2 Resultados mínimos de, NPS

Conocimientos, habilidades y experiência requerida para realizar el puesto

Educación y Experiência profesional

• ESO, Bachillerato, FP o equivalente.
• Experiência en Atención al Cliente y Ventas, idealmente en el sector de alquiler o en el industria del turismo

Habilidades

Altamente orientado a dar servicio al cliente siguiendo las políticas y procedimientos

Buenas habilidades comerciales

Capacidad de proyectar una apariencia profesional

Habilidades de resolución de problemas

Excelentes habilidades de comunicación para convencer a los clientes.

Atención a los detalles

Actitud de ayuda a los clientes

Capacidad de organización, y gestión del tiempo.

Excelencia telefónica

Experiência con sistemas informáticos y capacidad para aprender nuevos sistemas.

Alto nível de inglés y español (hablado y escrito)

Additional Notes : Deberá ser capaz de llevar a cabo tareas adicionales asignadas por los superiores que se deban a necesidades operativas.

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Overview

Misión del puesto

La principal misión de este puesto es proporcionar servicio de máxima calidad a los clientes de Hertz, Dollar & Thrifty; esto incluye la generación de una experiencia de cliente agradable mediante el recibimiento, completar el alquiler, completar las transacciones de devolución del vehículo, proporcionar información sobre los productos y servicios que se ofrecen y resolver las cuestiones que plantee el cliente de manera satisfactoria.

Asegurar la entrega de un servicio de primera clase a todos nuestros clientes, maximizando la venta y la generación de ingresos.

Realizar tareas administrativas diarias

Favorecer la venta de productos adicionales, optimizar los indicadores (Key Performance Indicators - KPIs) y optimizar el uso de los activos de la oficina.

Responsabilidades principales

1. Atención al cliente (proporcionar información acerca de los precios, automóviles, productos, ubicaciones, etc.).
2. Proporciona un excelente servicio al cliente contestando a todas las cuestiones que plantee el cliente, gestionando quejas y proporcionando la solución adecuada, escalando el problema cuando así se requiera según el procedimiento.
3. Impulsar las ventas de productos adicionales y maximizar el crecimiento de los ingresos cumpliendo con los objetivos planificados mensualmente.
4. Planificar y hacer seguimiento para que las tareas necesarias se realicen a tiempo y con un alto nivel de calidad.
5. Gestiona productos de varias marcas de Hertz (Hertz, Dollar & Thrifty) simultáneamente, ofreciendo distintos productos adicionales.
6. 6. Procesamiento de las reservas
7. Asegurar que el alquiler, el control de los activos de la compañía y los procedimientos de salud y seguridad se cumplan tal y como los marca la compañía.
8. Proteger los activos de la compañía mediante el cumplimiento de las políticas y procedimientos.
9. 9. Gestión de caja y facturación
10. Colaboración con el resto del equipo en la oficina y con otros equipos para minimizar los tiempos de espera a los clientes.
11. Gestiona distintos grupos de vehículos que incluyen, vehículos normales, furgonetas y grupos de vehículos especiales.
12. Comprobación del estado de los vehículos en las devoluciones.
13. Verificación de las devoluciones y balances diarios siguiendo con los procedimientos de Hertz.
14. Entrega de vehículos.
15. Seguir los procedimientos comunicados, las directrices y las políticas.
16. Contribuir de manera activa a mantener un buen ambiente de trabajo en equipo.
17. Comunicar al Manager o Supervisor feedback relevante que facilite la mejora continua de nuestros productos y servicios.

Conocimientos, habilidades y experiencia

Educación y Experiencia profesional

• ESO, Bachillerato, FP o equivalente.
• Experiencia en Atención al Cliente y Ventas, idealmente en el sector de alquiler o en la industria del turismo.

Habilidades

• Altamente orientado a dar servicio al cliente siguiendo las políticas y procedimientos.
• Buenas habilidades comerciales.
• Capacidad de proyectar una apariencia profesional.
• Habilidades de resolución de problemas.
• Excelentes habilidades de comunicación para convencer a los clientes.
• Atención a los detalles.
• Actitud de ayuda a los clientes.
• Capacidad de organización y gestión del tiempo.
• Excelencia telefónica.
• Experiencia con sistemas informáticos y capacidad para aprender nuevos sistemas.
• Alto nivel de inglés y español (hablado y escrito).

Notas adicionales

Deberá ser capaz de llevar a cabo tareas adicionales asignadas por los superiores que se deban a necesidades operativas.

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DESCRIPTION

As a Carrier Performance Specialist (CPX), you will drive the performance of our third party carrier fleet, to keep Amazon Customer eXperience to industry benchmark standards and our transportation business more energy and cost efficient.

You will develop plans that improve carrier delivery KPIs, and liaise with them to ensure that these are agreed and executed. You will also assess the readiness of the carriers to deliver increased capacity during peak periods and work with them to ensure that their delivery levels do not falter.
You will work with multiple stakeholders across and outside of Amazon Transportation Services, from Operational teams who are fulfilling customer orders to Retail teams and our third party Carriers.

Key job responsibilities
Analyse and interpret data to improve performance metrics across transportation execution

Investigate the root cause of performance failures and align corrective actions with the transportation partners

Collect best practices and quality standards across the industry, utilize them to educate partners

Design effective performance management processes, formalize them in Standard Operating Procedures and continuously improve them

Influence business decisions based on the performance results for each carrier

Partner with teams to advise on and manage operational challenges

Support the planning and organisation of complex projects

A day in the life
Being a Carrier Performance Specialist for Amazon involves lots of problem solving. You'll work with a number of teams to navigate challenges as and when situations impact our network. You'll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives. This role is both proactive and reactive, and you'll have the opportunity to help defining and applying quality standards and plan for new projects.

As a Carrier Operations Specialist , you'll need to help with both on-the-ground tasks and more tactical work. No two days will be the same. You could spend one day helping to investigate why a customer order did not arrive on time to destination and the next coaching and educating the transportation partner to our standards and industrial best practices. Having so much variety in your role means you'll be able to learn something new every day.

This role is based in Prague, one of our European headquarters.

About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.
Internal job description

Basic qualifications
Experience in program or project management
Experience in supply chain
Experienced on Office programs

Preferred qualifications
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit " If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

BASIC QUALIFICATIONS

- Experience in program or project management
- Experience in supply chain

PREFERRED QUALIFICATIONS

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. #J-18808-Ljbffr

Overview

Fleet Acquisition Analyst Role

We are seeking a highly motivated and detail-oriented Fleet Acquisition Specialist to drive our company's success in car rental. The successful candidate will possess a strong background in data analysis, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities

• Manage and review the entire vehicle acquisition process
• Internal: Update supplier information; Purchase orders; Registration and reporting of purchase calendars; Create various fleet scenarios; Minimize uncertainties
• External: Maintain regular contact with suppliers; Coordinate invoicing and deliveries; Reduce deviations; Monitor payables and receivables status
• Prepare flexible scenarios for efficiency and cost optimization, ensuring the company meets its plans and communicates with stakeholders

Qualifications

We are seeking a candidate with a strong background in data analysis, excellent communication skills, and the ability to work effectively in a fast-paced environment.

What we offer

We offer a dynamic and collaborative work environment, opportunities for professional growth, and development. If you're a results-driven individual with a passion for fleet management, we encourage you to apply for this exciting opportunity.

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Roles and Responsibilities

• Support of installed Aeroderivative base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
• Capability to oversee Installation & Commissioning activities.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members.
• Job will require some travel and participation in a 24/7 rotation throughout the year.

Required Qualifications

• This role requires advanced experience in Engineering/Technology & Fleet Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Knowledge of GE LM technology (LM2500, LM6000 & LMS100) both engine, package and auxiliary systems.
• Prior experience with GE or other packager packaged LM's, from maintenance and installation perspective.

Desired Characteristics

• Knowledge of LM packages both Legacy (GE AEP, TSSI, MTU, Avio, EGT) and existing (TM, LM2 Universal, LM25Xpress, LM6000 UG1 to 3).
• Alignment experience (GT to GEN, GT to RGB to GEN, all packages).
• It is desirable to have knowledge of control systems such as Woodward, GE MKVie and others used in Aeroderivative technology. Formal training in these systems would be considered.
• Knowledge of legacy control systems such as Rustronic, MKVLM, and Netcon.
• Mapping experience of LM DLE system (1.0, 1.5, 2.X) will be considered an advantage.
• GEN AVR experience (e.g., EX2100e).
• Chromatograph knowledge.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Additional Information

• Relocation Assistance Provided : No
• Remote - This is a remote position.

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Roles and Responsibilities

• Support of installed Aeroderivative base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
• Capability to oversee Installation & Commissioning activities.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members.
• Job will require some travel and participation in a 24/7 rotation throughout the year.

Required Qualifications

• This role requires advanced experience in Engineering/Technology & Fleet Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Knowledge of GE LM technology (LM2500, LM6000 & LMS100) both engine, package and auxiliary systems.
• Prior experience with GE or other packager packaged LM's, from maintenance and installation perspective.

Desired Characteristics

• Knowledge of LM packages both Legacy (GE AEP, TSSI, MTU, Avio, EGT) and existing (TM, LM2 Universal, LM25Xpress, LM6000 UG1 to 3).
• Alignment experience (GT to GEN, GT to RGB to GEN, all packages).
• It is desirable to have knowledge of control systems such as Woodward, GE MKVie and others used in Aeroderivative technology. Formal training in these systems would be considered.
• Knowledge of legacy control systems such as Rustronic, MKVLM, and Netcon.
• Mapping experience of LM DLE system (1.0, 1.5, 2.X) will be considered an advantage.
• GEN AVR experience (e.g., EX2100e).
• Chromatograph knowledge.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Additional Information

• Relocation Assistance Provided : No
• Remote - This is a remote position.

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Roles and Responsibilities

• Support of installed Aeroderivative base including activities such as customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, fleet configuration. Maintenance of fleet data, outage management.
• Capability to oversee Installation & Commissioning activities.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members.
• Job will require some travel and participation in a 24/7 rotation throughout the year.

Required Qualifications

• This role requires advanced experience in Engineering/Technology & Fleet Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Knowledge of GE LM technology (LM2500, LM6000 & LMS100) both engine, package and auxiliary systems.
• Prior experience with GE or other packager packaged LM's, from maintenance and installation perspective.

Desired Characteristics

• Knowledge of LM packages both Legacy (GE AEP, TSSI, MTU, Avio, EGT) and existing (TM, LM2 Universal, LM25Xpress, LM6000 UG1 to 3).
• Alignment experience (GT to GEN, GT to RGB to GEN, all packages).
• It is desirable to have knowledge of control systems such as Woodward, GE MKVie and others used in Aeroderivative technology. Formal training in these systems would be considered.
• Knowledge of legacy control systems such as Rustronic, MKVLM, and Netcon.
• Mapping experience of LM DLE system (1.0, 1.5, 2.X) will be considered an advantage.
• GEN AVR experience (e.g., EX2100e).
• Chromatograph knowledge.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Additional Information

• Relocation Assistance Provided : No
• Remote - This is a remote position.

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Sr. Fleet Manager, ES, EU Fleet Management, Global Fleet

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Sr. Fleet Manager, ES, EU Fleet Management, Global Fleet

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This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history!

We are looking for a Sr Fleet Manager who is responsible for the safety, compliance and availability of the Fleet in their respective region in Spain. The candidate will need to determine the strategy of the team and understand where to simplify or extend solutions for the best outcome. This person will implement use of best practices and plays a central role within the larger fleet organization.

Key Functions For The Role Include

• Be the regional lead for health and safety of fleet. They will ensure vehicles are roadworthy and compliant with local regulations by performing audits and collating regional feedback through partnership with Fleet Compliance and Safety teams.
• Be the Single Threaded Leader for product and program launching across the ES regions. The Sr Fleet Manager will launch fleet operations initiatives and fleet-related programs. To be successful in this role, the Sr Fleet Manager is required to be a domain fleet expert, having deep knowledge of the conditions of local markets. The Sr Fleet Manager will support ES country expansion launches by building mechanisms to help manage the fleet.
• Strategically influence and collaborate with multiple stakeholders, internal and external, in order to solve complex operational needs. The Sr Fleet Manager is responsible for defining a program with clear tenets and deliverables, and align stakeholders to achieve long-term priorities. They will be required to demonstrate the ability to negotiate and influence, showing backbone while dealing with internal and external stakeholders.
• Manage volatile vehicle demand across ES and make trade-offs between short-term and long-term risks. React to potential long-term risks with vehicle demand/supply and support strategic changes to mitigate them in ambiguous, vehicle-constrained markets. This will require technical expertise to balance tradeoffs between cost, quality, and speed.
• This role will be based in one of our delivery station within ES, and requires ability to travel 20-30% of time across the assigned region.
  
  

Key job responsibilities

Key job responsibilities

• Cooperation with the stations and other business functions to identify and consolidate vehicle demand especially in regards to peaks and ramps.
• Consistently innovate and implement best practices in Fleet Operations and Safety across EU.
• Cooperation with multiple internal and external stakeholders in communication of local business needs and understanding of last mile vehicle strategies.
• Monitoring vehicle pool and pipeline to ensure sufficient capacity is available and escalate on time to avoid shortfalls.
• Ensure that delivery orders are executed on time in full and in line with highest quality standards
• Operational escalation management
  
  

Basic Qualifications

• Bachelor's degree
• This leader has experience influencing and interacting with cross-functional teams.
• This leader has proven experience in the logistics industry.
• Previous experience operating and managing complex operations.
• Ability to effectively work with a variety of organizations, management levels, cultures, and personalities.
• Excellent communications skills and a high bar for accuracy and detail.
• This leader can work independently in a fast-paced and rapidly changing environment.
• Full proficiency in Spanish and English is required
  
  

Preferred Qualifications

• Masters degree or MBA preferred.
• Fleet Management experience.
• Background in mobility services e.g. Car Lease/ Automotive company.
• Proficiency in Italian, French or Portuguese is a plus
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Technology, Information and Internet

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